Order cancellation and customer service
It is very difficult to cancel an order and Kaufland personnel is not helping either. I spent a lot of time on the phone and on the chat both bot and person to deal with it. No phone number to actually talk to a person. Very bad experience.it should be made easier for customers to use it and cancel the orders so they can keep using the app because a bad experience will discourage them to use it in the future.
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Getting worse everyday
არასდროს კურიერები არ ყავთ, ყოველთვის აგვიანებს შეკვეთა. ალბათ კაპიკებს უხდიან და მათთან არავინ
მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე.
მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე.
They don’t have to deliver what you order.
Sadly, you need to file a credit card chargeback to get actual customer support. I ordered a lot of sandwiches. Bread with no filling was delivered. Bolt Food requested photos and other info. Then they refuse to refund or credit my account because maybe I took the meat & cheese out of the bread before I took the photos. I won’t waste time with their customer support next time. I’ll go straight to chargeback. Most vendors are honest and do a great job. But if one doesn’t deliver what you order, don’t expect help from Bolt Food.
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Bolt
Boa
Response from developer
Olá! Fico feliz que tenha sido uma boa experiência com a Bolt. Esperamos ver você por aqui de novo em breve e fazer mais um pedido hoje! 😊
Disappointed
Very disappointing experience. I ordered food using the “Leave at my door” option and even provided my building entry code, apartment number, and all the necessary delivery instructions. Despite this, the courier marked my order as delivered, but the food was never left at my door.
When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it.
As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy.
This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support.
When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it.
As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy.
This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support.
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Worst customer support
Payed full charge for my order recueved the order and somehow they say the order was returned and i didnt pay and am charged in debt from this stupid app.Customer support didnt do anything
Не рекомендую
Плохой сервис
Terrible drivers
I ordered my food at 12 and received it at 2:30PM and, called the restaurant. I had been told the food had been dispatched already but, the app hadn’t been updated meaning that the courier had taken my food and taken it elsewhere intentionally. This is unacceptable.
Just bad customer service
I know it’s it fairly new but the customer service on this app is horrible.
Would be helpful if I was talking to a real person or a bot that can actually be useful. Instead we’re stuck with a bot that has no means to assist and just repeats the same message over and over. It doesn’t make sense why I can’t change the carrier if it’s been 2-3 hours since I order.
Would be helpful if I was talking to a real person or a bot that can actually be useful. Instead we’re stuck with a bot that has no means to assist and just repeats the same message over and over. It doesn’t make sense why I can’t change the carrier if it’s been 2-3 hours since I order.
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CUIDADO COM SEU DINHEIRO!
Eu fiz uma compra e faltou um item e me ofereceram reembolso menor!!! E não tem como entrar em contato com ser humano facilmente agora só IA! DESINSTALANDO
Response from developer
Olá! Lamentamos que o seu pedido tenha vindo com item em falta e que a solução automática não tenha ficado como você esperava. Isso não deveria ter acontecido. Para verificar seu caso e os detalhes da compra, abra ☰ Account > Support e selecione o pedido afetado. Vamos acompanhar de perto e ajudar você a resolver isso!
Întârziere livrare
Trebuie să faceți ceva urgent cu întârzierea livrării comenzilor, de ex astăzi mâncare în restaurant era gata de preluare în 15 min și curierul a preluat-o după 1 ora și puțin… inadmisibil… o prelungire a livrării cu 1 h jumătate… când sunam și relatăm problema ni se răspunde cu știm ne pare rău …😅nu dorim mâncare rece și sleită!!
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Such inconvenience!
They don’t give the chance the edit location once the order has been made or even cancel the order to avoid confusion between the dispatch and the client. Highly disapprove
A handy app
Used several times. It’s a time saving app.
I wish I could give zero stars.
AWFUL customer service. They do not help whatsoever. Got food poisoning from an establishment and got told to just write a bad review. No action taken no refund even partial. The customer service people are rude and money grabbing. AVOID USING AT ALL COSTS.
Extremely Disappointing Customer Support
My experience with Bolt Food has been incredibly frustrating, mainly because of their customer support. Whenever there’s an issue with an order and I contact support, I either receive no response for a long time or get the same generic, copy and paste replies that don’t actually address the problem.
It feels like no one genuinely looks into customers’ concerns. Instead of resolving issues, they repeatedly send automated responses that are unhelpful and leave you going around in circles. It’s disappointing because when customers reach out, they’re looking for real assistance, not the same scripted messages over and over again.
The lack of communication and accountability makes the entire experience feel unprofessional. Customer service should be there to solve problems, but unfortunately that hasn’t been my experience with Bolt Food.
I hope they improve their support system and start treating customer concerns more seriously.
It feels like no one genuinely looks into customers’ concerns. Instead of resolving issues, they repeatedly send automated responses that are unhelpful and leave you going around in circles. It’s disappointing because when customers reach out, they’re looking for real assistance, not the same scripted messages over and over again.
The lack of communication and accountability makes the entire experience feel unprofessional. Customer service should be there to solve problems, but unfortunately that hasn’t been my experience with Bolt Food.
I hope they improve their support system and start treating customer concerns more seriously.
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Terrible customer service
Just completely stopped messaging mid conversation no resolution of problem, and never responded since
AI customer service
Having issues with my order and the only thing I get is a copy paste AI answer from Alfred
People can Scam
People can scam and use your money and Bolt will not refund you. Use Yango or something else. It’s terrible. If I could rate 0 stars I would.
Atrocious service
This is by far the worst food delivery app I’ve used in my life. The customer service is terrible. Many times I have ordered in the past, the delivery does not arrive, and the customer service ignores any support requests. Scam app, I do not recommend it at all, they are crooks.
Nul part dans le monde
A croire que c'est un troll pour défier Uner Eats. Pourtant j'apprécie Bolt pour leurs taxis mais en terme restaurantiels, la c'est a ras des pâquerettes.
