Очередные мрaзи
Испортился сервис в конец. В последнее время берут сервисный сбор, простите а за что? За заказ 1.5€. Вы не ухуели там? Заслужено 1* и удаляю это говнo! Чего и вам советую! Ворюги
Very Poor Service
I was in another country - hadn’t eaten all day after traveling - ordered from a restaurant and did not receive the dessert I paid extra for (I was hungry!). I contacted support about this immediately, obviously asking for a refund at least on the dessert, and they told me no. They said I should have opened the bag outside - 10 PM on a very windy night - before the driver left to make sure everything was there. Upon me explaining that I opened it as soon as I got back inside, they did not care. Terrible experience as someone using the app for the first time, will not be using again.
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Squeezing of customers
€10 food fee and €8 service fee + 0.93 cents extra fee.
Completely misusing the biggest emotion - starving when you rely on bolt app. May it is not a complete trap of restuarents becoz Atleast they are making and sending. An agent playing rest of the game with huge service fee, i respect the food riders but they are getting 30% of the per KM scale. Which means 1hour they get 2-4 Euros after this marathon. Bolt change this app name as “SHYLOCK COMPANY”. Pitty on you🧐
Completely misusing the biggest emotion - starving when you rely on bolt app. May it is not a complete trap of restuarents becoz Atleast they are making and sending. An agent playing rest of the game with huge service fee, i respect the food riders but they are getting 30% of the per KM scale. Which means 1hour they get 2-4 Euros after this marathon. Bolt change this app name as “SHYLOCK COMPANY”. Pitty on you🧐
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Response from developer
Hi there, we get why the extra fees feel like a lot. If you think a specific Bolt Food order was charged incorrectly (food fee, service fee, or an additional charge), please check it with our team in-app via ☰ Account > Support, selecting the related order so we can review the billing details. We will make sure it gets reviewed!
terrible customer support
Why should I pay for the mistakes of restaurants and couriers?) Simply because the support decided that I was lying and did not return the money for their mistakes.
Tourists avoid this!! Use alternative app! This is a scam/fraudulent service
I was traveling to Poland and I ordered delivery to my hotel. Typical food delivery app at first, issues assigning driver and they kept reassigning causing significant delay.
However the issue came when I received the order and received the wrong item. I ordered some kebab bowl and received some tortilla/wrapped shawarma thing. I sent pictures and bolt confirmed that I had received the wrong order, both the customer service representative and the AI assistant confirmed that what I received was not what I had purchased. They said they refuse to issue a refund and ended the conversation. Twice.
This is a predatory company, I highly recommend using UBER EATS instead of this scam service. I wish I had
However the issue came when I received the order and received the wrong item. I ordered some kebab bowl and received some tortilla/wrapped shawarma thing. I sent pictures and bolt confirmed that I had received the wrong order, both the customer service representative and the AI assistant confirmed that what I received was not what I had purchased. They said they refuse to issue a refund and ended the conversation. Twice.
This is a predatory company, I highly recommend using UBER EATS instead of this scam service. I wish I had
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1h15 pour livrer
Impossible d’annuler la commande qui était censé arriver 1h plus tôt. Service client inexistant. Ça m’apprendra à ne pas me déplacer.
Mr
Osvaldas
Worst delivery app
The delivery driver stole my order and Bolt did absolutely nothing about it! I selected leave with reception at my hotel and the driver took a picture of the order outside of the hotel and marked the order as delivered and left with my food. When I went to customer support, Bolt told me that next time I need to pay closer attention to the delivery.
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Multi drop - disappointed
You asked for the delivery not to be part of multi drop, yet they still do, food quality drops, reflects on supplier. Very disappointing - all about bolt cash grabbing. 😡
Support
Horrible support
Підтримка як завжди дуже допомогла
Ніякого фідбеку, ваші проблеми будуть ігнорувати, у підтримці не людина а бот який просто ігнорує усі повідомлення і це вже не перший раз
Lots of “hidden” fees
“Temporary charge” fee.
Huge Delivery fee.
Huge “service fee” for the app.
Doesn’t matter Bolt charges 30% of what you order. The clients will pay also a “service fee for the app”. So you have to pay for the app, they just take the 30% of everything you order.
Huge Delivery fee.
Huge “service fee” for the app.
Doesn’t matter Bolt charges 30% of what you order. The clients will pay also a “service fee for the app”. So you have to pay for the app, they just take the 30% of everything you order.
Order cancellation and customer service
It is very difficult to cancel an order and Kaufland personnel is not helping either. I spent a lot of time on the phone and on the chat both bot and person to deal with it. No phone number to actually talk to a person. Very bad experience.it should be made easier for customers to use it and cancel the orders so they can keep using the app because a bad experience will discourage them to use it in the future.
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Getting worse everyday
არასდროს კურიერები არ ყავთ, ყოველთვის აგვიანებს შეკვეთა. ალბათ კაპიკებს უხდიან და მათთან არავინ
მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე.
მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე.
They don’t have to deliver what you order.
Sadly, you need to file a credit card chargeback to get actual customer support. I ordered a lot of sandwiches. Bread with no filling was delivered. Bolt Food requested photos and other info. Then they refuse to refund or credit my account because maybe I took the meat & cheese out of the bread before I took the photos. I won’t waste time with their customer support next time. I’ll go straight to chargeback. Most vendors are honest and do a great job. But if one doesn’t deliver what you order, don’t expect help from Bolt Food.
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Bolt
Boa
Response from developer
Olá! Fico feliz que tenha sido uma boa experiência com a Bolt. Esperamos ver você por aqui de novo em breve e fazer mais um pedido hoje! 😊
Disappointed
Very disappointing experience. I ordered food using the “Leave at my door” option and even provided my building entry code, apartment number, and all the necessary delivery instructions. Despite this, the courier marked my order as delivered, but the food was never left at my door.
When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it.
As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy.
This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support.
When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it.
As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy.
This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support.
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Worst customer support
Payed full charge for my order recueved the order and somehow they say the order was returned and i didnt pay and am charged in debt from this stupid app.Customer support didnt do anything
Не рекомендую
Плохой сервис
Terrible drivers
I ordered my food at 12 and received it at 2:30PM and, called the restaurant. I had been told the food had been dispatched already but, the app hadn’t been updated meaning that the courier had taken my food and taken it elsewhere intentionally. This is unacceptable.
