Отвратительный сервис
Что это за доставка, в которой нет курьеров!!!
Конкретно в Батуми не рекомендую пользоваться!!!
Ждал 1,5 часа когда освободиться хотя бы один курьер, так и не дождался!!!
Не рекомендую пользоваться!
Конкретно в Батуми не рекомендую пользоваться!!!
Ждал 1,5 часа когда освободиться хотя бы один курьер, так и не дождался!!!
Не рекомендую пользоваться!
Awful service
Ordered for the first time. 1st driver cancelled after 40 minutes. 2nd driver cancelled after another 20. I reached out to support, and they assigned another driver, who would be there in 30 minutes. When I pointed out that my food had already been finished and ready to collect for half an hour, and would have been sat there for an hour by the time the new driver got to the restaurant, they closed the support chat on me. Sure enough, food was stone cold and inedible. Avoid at all costs.
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Promo codes
Absolutely ridiculous promo policy. Bolt Food gives you a 30% discount code, but blocks it if the restaurant has ANY discount—even if that discount comes from the restaurant, not Bolt.
So what’s the point of giving a “30% OFF” code if you can barely use it? This feels misleading and unnecessarily restrictive. Fix this ridiculous policy.
So what’s the point of giving a “30% OFF” code if you can barely use it? This feels misleading and unnecessarily restrictive. Fix this ridiculous policy.
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Technical features
Some advanced features feel underdeveloped or lack the depth expected by professional users. Integrations with third‑party services are limited, and automation options could be more flexible. Despite these gaps, the app remains a capable choice for users who prioritise stability and essential functionality.
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BAD
Baaaad . Refund
Courier stole the food and no refund
Courier stole the food and no refund
Missing food
No help on my missing food they just took my money unfortunately. Wouldn’t recommend at all.
Can’t cancel order
… after the shop removes the items from the order which were the main things I needed.
nvm
-50% sur votre première commande , et mon paff en 4k aussi
Response from developer
Bonjour ! La remise -50% sur votre première commande dépend des conditions affichées dans l’app avant de valider. Si votre commande a été facturée autrement, nous vérifions les détails avec attention !
WORST APP EVER
Do not use this app. They will tell you a time for delivery, completely not deliver, and then not compensate you for their mistake. Worst delivery app I’ve ever used. Their whole support is AI responses that make no sense. Avoid at all costs.
Worst customer service, plus Apple Pay does not work in the app
The title says it all. Don’t waste your time with this app.
Очередные мрaзи
Испортился сервис в конец. В последнее время берут сервисный сбор, простите а за что? За заказ 1.5€. Вы не ухуели там? Заслужено 1* и удаляю это говнo! Чего и вам советую! Ворюги
Very Poor Service
I was in another country - hadn’t eaten all day after traveling - ordered from a restaurant and did not receive the dessert I paid extra for (I was hungry!). I contacted support about this immediately, obviously asking for a refund at least on the dessert, and they told me no. They said I should have opened the bag outside - 10 PM on a very windy night - before the driver left to make sure everything was there. Upon me explaining that I opened it as soon as I got back inside, they did not care. Terrible experience as someone using the app for the first time, will not be using again.
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Squeezing of customers
€10 food fee and €8 service fee + 0.93 cents extra fee.
Completely misusing the biggest emotion - starving when you rely on bolt app. May it is not a complete trap of restuarents becoz Atleast they are making and sending. An agent playing rest of the game with huge service fee, i respect the food riders but they are getting 30% of the per KM scale. Which means 1hour they get 2-4 Euros after this marathon. Bolt change this app name as “SHYLOCK COMPANY”. Pitty on you🧐
Completely misusing the biggest emotion - starving when you rely on bolt app. May it is not a complete trap of restuarents becoz Atleast they are making and sending. An agent playing rest of the game with huge service fee, i respect the food riders but they are getting 30% of the per KM scale. Which means 1hour they get 2-4 Euros after this marathon. Bolt change this app name as “SHYLOCK COMPANY”. Pitty on you🧐
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Response from developer
Hi there, we get why the extra fees feel like a lot. If you think a specific Bolt Food order was charged incorrectly (food fee, service fee, or an additional charge), please check it with our team in-app via ☰ Account > Support, selecting the related order so we can review the billing details. We will make sure it gets reviewed!
terrible customer support
Why should I pay for the mistakes of restaurants and couriers?) Simply because the support decided that I was lying and did not return the money for their mistakes.
Tourists avoid this!! Use alternative app! This is a scam/fraudulent service
I was traveling to Poland and I ordered delivery to my hotel. Typical food delivery app at first, issues assigning driver and they kept reassigning causing significant delay.
However the issue came when I received the order and received the wrong item. I ordered some kebab bowl and received some tortilla/wrapped shawarma thing. I sent pictures and bolt confirmed that I had received the wrong order, both the customer service representative and the AI assistant confirmed that what I received was not what I had purchased. They said they refuse to issue a refund and ended the conversation. Twice.
This is a predatory company, I highly recommend using UBER EATS instead of this scam service. I wish I had
However the issue came when I received the order and received the wrong item. I ordered some kebab bowl and received some tortilla/wrapped shawarma thing. I sent pictures and bolt confirmed that I had received the wrong order, both the customer service representative and the AI assistant confirmed that what I received was not what I had purchased. They said they refuse to issue a refund and ended the conversation. Twice.
This is a predatory company, I highly recommend using UBER EATS instead of this scam service. I wish I had
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1h15 pour livrer
Impossible d’annuler la commande qui était censé arriver 1h plus tôt. Service client inexistant. Ça m’apprendra à ne pas me déplacer.
Mr
Osvaldas
Worst delivery app
The delivery driver stole my order and Bolt did absolutely nothing about it! I selected leave with reception at my hotel and the driver took a picture of the order outside of the hotel and marked the order as delivered and left with my food. When I went to customer support, Bolt told me that next time I need to pay closer attention to the delivery.
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Multi drop - disappointed
You asked for the delivery not to be part of multi drop, yet they still do, food quality drops, reflects on supplier. Very disappointing - all about bolt cash grabbing. 😡
