Delivery
Good services
Never suggest
I had a terrifying experience with Toing late at night. The assigned delivery partner was extremely aggressive, shouting at me over the phone and hurling verbal abuse when I tried to give him directions. He was shouting so loudly outside my building that I could hear him from my balcony, repeatedly demanding I "come downstairs."
As a woman alone late at night, I felt completely unsafe to go down. When I contacted Toing customer support, instead of de-escalating or protecting me, they asked me to share my personal phone number directly with the abusive rider. Left with no choice, I cancelled the order for my own safety—only for Toing to unfairly charge me a 100% cancellation fee. To make matters worse, support falsely claimed I never answered the rider's calls (I have call logs proving otherwise), and the rider even called my phone after the cancellation.
Toing penalised me financially for prioritising my personal safety over an abusive partner. Total failure in rider vetting, customer safety, and support accountability.
As a woman alone late at night, I felt completely unsafe to go down. When I contacted Toing customer support, instead of de-escalating or protecting me, they asked me to share my personal phone number directly with the abusive rider. Left with no choice, I cancelled the order for my own safety—only for Toing to unfairly charge me a 100% cancellation fee. To make matters worse, support falsely claimed I never answered the rider's calls (I have call logs proving otherwise), and the rider even called my phone after the cancellation.
Toing penalised me financially for prioritising my personal safety over an abusive partner. Total failure in rider vetting, customer safety, and support accountability.
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Response from developer
Hello Shubhankar, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Good App prices always low✨
Good
Response from developer
Hey Devansh, thank you for the stars and keep Swiggying :)
good
good
Response from developer
Hey Sarwasthi, thank you for the stars and keep Swiggying :)
Complaint Regarding Order Cancellation and Poor Customer Experience
Dear Toing Support Team,
I am writing to raise a complaint regarding my recent cake order placed through your app at around 12:30 AM.
The order was prepaid, and the payment had already been successfully completed. However, when the delivery partner reached the restaurant, he was informed that the restaurant had already closed and that the order could not be prepared.
What I found disappointing was that the restaurant was apparently accepting orders even though it was closed. The delivery partner was already standing outside the restaurant, and I was informed that the restaurant had closed the shop. When I mentioned that the delivery partner was already there, I was simply told that the amount would be refunded. Shortly afterwards, the refund was processed without any proper resolution or explanation.
I understand that unexpected situations can happen, but this kind of experience is not acceptable, especially when a customer has already made the payment and is expecting the order to be delivered.
I would request you to please look into:
1. Why the restaurant was accepting prepaid orders after closing time.
2. Why the order was allowed to be placed and paid for in the first place.
3. Whether any action will be taken to prevent this from happening to other customers.
I am not only concerned about the refund, but also about the inconvenience and the poor customer experience caused by this incident.
Please investigate the matter and provide me with an explanation.
I am writing to raise a complaint regarding my recent cake order placed through your app at around 12:30 AM.
The order was prepaid, and the payment had already been successfully completed. However, when the delivery partner reached the restaurant, he was informed that the restaurant had already closed and that the order could not be prepared.
What I found disappointing was that the restaurant was apparently accepting orders even though it was closed. The delivery partner was already standing outside the restaurant, and I was informed that the restaurant had closed the shop. When I mentioned that the delivery partner was already there, I was simply told that the amount would be refunded. Shortly afterwards, the refund was processed without any proper resolution or explanation.
I understand that unexpected situations can happen, but this kind of experience is not acceptable, especially when a customer has already made the payment and is expecting the order to be delivered.
I would request you to please look into:
1. Why the restaurant was accepting prepaid orders after closing time.
2. Why the order was allowed to be placed and paid for in the first place.
3. Whether any action will be taken to prevent this from happening to other customers.
I am not only concerned about the refund, but also about the inconvenience and the poor customer experience caused by this incident.
Please investigate the matter and provide me with an explanation.
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Response from developer
Hello Khushwant, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
