Double Payment, No Refund, and Terrible Customer Support
This is one of the worst apps I have ever used. I placed an order through this app, and during payment I first used one UPI app. It showed that the payment was delayed, and at that moment the money didn’t appear to be transferred. The delivery person told me the payment hadn’t gone through and asked me to pay using another UPI app. So I made the payment again through a different UPI app, and it was accepted.
Later, I found that the payment had actually been deducted from both UPI apps, meaning I was charged twice for the same order. I immediately contacted customer support and shared screenshots as proof. They assured me that the extra amount would be refunded within 24 hours.
Now it’s been over a week, and I still haven’t received my refund. When I asked for written confirmation that the refund was being processed, they refused to provide it. I have screenshots of all the payments and my conversations with their support team.
I request everyone to use this app at their own risk. ₹150 may seem like a small amount to some people, but for a middle-class person, every rupee is earned through hard work. The poor customer support and lack of accountability have made this a very disappointing experience.
Later, I found that the payment had actually been deducted from both UPI apps, meaning I was charged twice for the same order. I immediately contacted customer support and shared screenshots as proof. They assured me that the extra amount would be refunded within 24 hours.
Now it’s been over a week, and I still haven’t received my refund. When I asked for written confirmation that the refund was being processed, they refused to provide it. I have screenshots of all the payments and my conversations with their support team.
I request everyone to use this app at their own risk. ₹150 may seem like a small amount to some people, but for a middle-class person, every rupee is earned through hard work. The poor customer support and lack of accountability have made this a very disappointing experience.
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Response from developer
Hello Shiva, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Worst service
Their customer support is practically non-existent. They don’t provide any real resolution for issues with food orders or Instamart products. No matter what goes wrong with your order, they simply ask you to send another email, again and again, instead of actually solving the problem. It feels like they’re just wasting customers’ time rather than helping.
What’s even more frustrating is that they claim refunds have been processed, but the money often never gets credited. When you follow up, instead of properly investigating or taking responsibility, they simply blame the bank.
Customers shouldn’t have to chase refunds or waste time contacting their bank for mistakes that aren’t theirs. Swiggy needs to take accountability for poor-quality products, incorrect orders, damaged items, and failed refunds instead of shifting the blame and hiding behind endless email support. Extremely disappointing and frustrating experience.
What’s even more frustrating is that they claim refunds have been processed, but the money often never gets credited. When you follow up, instead of properly investigating or taking responsibility, they simply blame the bank.
Customers shouldn’t have to chase refunds or waste time contacting their bank for mistakes that aren’t theirs. Swiggy needs to take accountability for poor-quality products, incorrect orders, damaged items, and failed refunds instead of shifting the blame and hiding behind endless email support. Extremely disappointing and frustrating experience.
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Response from developer
Hello Tanya, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Only once they will give discount
Only 1st time u gave discount all fraud
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Frod - If you have not product why you have accepted ordered.
If the product was not available, why was my order accepted in the first place? You cancelled the order immediately, which clearly indicates that the item was unavailable. This has wasted my time unnecessarily. What is even more frustrating is that while the order was cancelled instantly, my refund is taking 2 hours to process. Why should customers have to wait for their own money when the cancellation was initiated by your system?
This kind of service creates a very poor customer experience. Please explain why the order was accepted without available stock and why the refund was not processed immediately.
This kind of service creates a very poor customer experience. Please explain why the order was accepted without available stock and why the refund was not processed immediately.
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Response from developer
Hello Sahilk, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Amazing app
Toing is an amazing food ordering app! What makes it stand out is that the prices are actually lower than ordering directly from many restaurants, which helps save money on every order. The app is simple to use, ordering is quick, and there are plenty of great food options to choose from.
I’ve had a smooth experience with fast delivery and excellent customer service. If you’re looking for delicious food at the best prices, Toing is definitely worth trying. Highly recommended!
I’ve had a smooth experience with fast delivery and excellent customer service. If you’re looking for delicious food at the best prices, Toing is definitely worth trying. Highly recommended!
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Response from developer
Hey Bharadwaj, we're glad that you liked our services. Thank you for the stars and keep Swiggying :)
