Amazing
How can this app be so amazing ❤️
Unsatisfied
Totally cold
Do not download this app they are not taking any responsibility
I ordered a pizza through the app, and the pizza arrived in a very poor condition. It was cold, poorly prepared, the mayonnaise and other toppings were completely messed up/removed, and a ketchup sachet was literally lying on top of the pizza. I immediately took photos and shared them with customer support as proof.
Instead of providing a proper resolution, I was offered only ₹30 as a refund for a ₹100 pizza. When I clearly stated that I wanted a proper resolution rather than a small partial refund, I was simply given three generic options, including sending an email, and the customer support conversation was closed without resolving my complaint.
This is extremely disappointing and feels like a complete waste of a customer’s time. The quality of food being delivered through the platform has been consistently poor. This is the second time I have faced almost the same issue with a pizza order. The previous time, I ignored it thinking it might be an issue with the restaurant or a one-time mistake, but experiencing the same thing again is unacceptable.
If the platform is associating itself with restaurants that repeatedly deliver such poor-quality food, customers are ultimately the ones suffering. There is absolutely no benefit in using the platform if the food arrives cold, damaged or poorly prepared and customer complaints are closed without a proper resolution.
Very disappointing experience. The food quality and customer support both need serious improvement.
Instead of providing a proper resolution, I was offered only ₹30 as a refund for a ₹100 pizza. When I clearly stated that I wanted a proper resolution rather than a small partial refund, I was simply given three generic options, including sending an email, and the customer support conversation was closed without resolving my complaint.
This is extremely disappointing and feels like a complete waste of a customer’s time. The quality of food being delivered through the platform has been consistently poor. This is the second time I have faced almost the same issue with a pizza order. The previous time, I ignored it thinking it might be an issue with the restaurant or a one-time mistake, but experiencing the same thing again is unacceptable.
If the platform is associating itself with restaurants that repeatedly deliver such poor-quality food, customers are ultimately the ones suffering. There is absolutely no benefit in using the platform if the food arrives cold, damaged or poorly prepared and customer complaints are closed without a proper resolution.
Very disappointing experience. The food quality and customer support both need serious improvement.
Show more
Response from developer
Hello Divya, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Worst app
I have booked a order and I didn’t get the order but In the app it showing the order is already delivered and I didn’t get my money back
Khrab
Pehla order hi cancel
