System Failure after payment made
After paying the cover charges and receiving confirmation for our table booking, I attempted to settle our bill through the app. However, upon pressing the “pay bill” section, the app crashed. To document this issue, I recorded the entire process and sent the evidence to the support team. I even tried logging in on a different mobile device to make the payment, but the app crashed again. This delay caused us to spend an additional 15 minutes after our meal attempting to pay, leading to uncomfortable stares from others waiting. Ultimately, I had to pay in cash, foregoing any discounts.
After multiple discussions with the support team, they acknowledged that the system was down at that time, causing the app to crash. They requested a hard copy of the bill as evidence, despite admitting to the app’s failure. Obtaining a hard copy four days later is impractical, as most people don’t retain bills after a meal. It’s unreasonable to expect customers to return to the restaurant days later to request a specific bill.
When I asked for a reimbursement of the cover charges I paid to utilize the payment offer, they denied the request, again asking for the hard copy. Even if I provided the bill, they might question its authenticity, asking how they could verify it was mine without my name on it. This approach seems like a tactic to withhold money from customers.
To fellow customers, I advise taking a photo of your bill after any unsuccessful payment attempts with this application. Otherwise, you risk losing both the discount offer and any chance of reimbursing the cover charges.
After multiple discussions with the support team, they acknowledged that the system was down at that time, causing the app to crash. They requested a hard copy of the bill as evidence, despite admitting to the app’s failure. Obtaining a hard copy four days later is impractical, as most people don’t retain bills after a meal. It’s unreasonable to expect customers to return to the restaurant days later to request a specific bill.
When I asked for a reimbursement of the cover charges I paid to utilize the payment offer, they denied the request, again asking for the hard copy. Even if I provided the bill, they might question its authenticity, asking how they could verify it was mine without my name on it. This approach seems like a tactic to withhold money from customers.
To fellow customers, I advise taking a photo of your bill after any unsuccessful payment attempts with this application. Otherwise, you risk losing both the discount offer and any chance of reimbursing the cover charges.
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Denied entry after booking
It is with great disappointment that I have to tell you all that Swiggy Dineout bookings cannot be trusted . I had booked dinner at Raddisson Blu with a Client- Sr management from both organisations to discuss business .When we went to the restaurant we were denied entry stating that the restaurant is booked for a private event and cannot be allowed. This was such an embarrassment to me and my organisation which has a potential financial impact. Please be careful about bookings when it involves serious business. No where in the app it says that it is only for personal bookings. I spoke to the Raddisson Blu team , though being a member they did not do anything blaming it on Swiggy Dineout . This will be a lesson for the future . What is your suggestion .. do I file against them for the potential financial business loss .
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Pathetic services
I booked tickets for dhvani bhanushali show.. it was showing booking is confirmed then the next day I receive a msg saying that there was some error in booking so my money will be refunded to me within a week..so I paid cash at the spot to buy the tickets.. after one week I didn’t receive the money so i raised a complaint.. it has been a month..I am following with them for my own money to be refunded but each time I get just one reply from them that we are working on your complaint.. we will revert you within 24-48 hrs and I never get any reply from their side.. I am tired of calling them n listening to same excuses each time.. pathetic app and their pathetic services..for my own money I have to beg them!!!!
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Response from developer
Please accept our sincere apologies. Can you please update the ticket details here or contact us at complaints@dineout.co.in so that we can have a look into this right away?
Absolute money saver but has occasional hiccups
TLDR: call the restaurant and verify dineout is available before visiting. Some listings on the app are untrue.
With just two restaurant visits, passport saved me about 3600₹. And then owing to its reliability till then I visited another restaurant with my family for my mothers birthday expecting to have sizeable discount on a fine dining experience.
Firstly the reservation i made 1 week back with dineout was in Waitlisted status even on the day of visit. I called and made a proper reservation instead. And to my surprise, the restaurant was almost empty throughout our dinner. And one of the staff immediately told us as we entered the restaurant that Dineout integration has not been properly done yet and there wont be any discount. I paid the entire bill amount and that made a small dent in my wallet compared to the original amount I was planning to pay.
Restaurant staff told me that, dineout is listing the restaurant with 30% discount even when the integration is not complete.
And the app has no straightforward means to raise a feedback or complaint with regards to a reservation.
With just two restaurant visits, passport saved me about 3600₹. And then owing to its reliability till then I visited another restaurant with my family for my mothers birthday expecting to have sizeable discount on a fine dining experience.
Firstly the reservation i made 1 week back with dineout was in Waitlisted status even on the day of visit. I called and made a proper reservation instead. And to my surprise, the restaurant was almost empty throughout our dinner. And one of the staff immediately told us as we entered the restaurant that Dineout integration has not been properly done yet and there wont be any discount. I paid the entire bill amount and that made a small dent in my wallet compared to the original amount I was planning to pay.
Restaurant staff told me that, dineout is listing the restaurant with 30% discount even when the integration is not complete.
And the app has no straightforward means to raise a feedback or complaint with regards to a reservation.
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Response from developer
Hi, Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to complaints@dineout.co.in. We'll ensure to look into it with utmost priority. Thanks!
Worst Customer Support
Its been 17 Days and still counting… I made my payment on 17 of October which got failed in gateway it was supposed to get refund and still you guys are working on the same issue i raised multiple tickets made multiple calls to the customer care service wrote mails too and still you guys aren’t able to refund back the amount still how many days weeks months years decade i got to wait cause from your end i dont think so its gonna solve if i call the customer care they will write note to the ticket when i tell them to connect me to higher authority they will say me that we will arrange an call to you which i havent recieved till now Excellent customer support from dineout i would appreciate the work for technical team for ignoring my issue and unable to solve good keep going
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Response from developer
Hi there, we sincerely apologize for the inconvenience caused. Let us examine the issue and get back to you at the absolute earliest. This will be handled with utmost priority.
