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Dineout User Reviews

Dineout: Restaurant Offers
Dineout: Restaurant Offers
BUNDL TECHNOLOGIES PRIVATE LIMITED
🌟 Lifestyle
🍔 Food & Drink

Customer Experience

Positive experience45.0% of reviews
Neutral0.0% of reviews
Negative experience55.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Dineout Safe?

Dineout: Restaurant Offers appears mostly safe based on user ratings. AppsHunter Safety Score for Dineout is 82/100.

This assessment is based on 3,140 user ratings, with an App Store average of 4.1/5.

Safety Analysis

78.1% of ratings point to a safe experience
3.0% of ratings suggest some concerns
18.9% of ratings point to a risky experience

~ Based on 3,140 App Store ratings for Dineout.

Is Dineout Legit?

Dineout: Restaurant Offers appears to be a legitimate app. AppsHunter Legitimacy Score for Dineout is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

System Failure after payment made

After paying the cover charges and receiving confirmation for our table booking, I attempted to settle our bill through the app. However, upon pressing the “pay bill” section, the app crashed. To document this issue, I recorded the entire process and sent the evidence to the support team. I even tried logging in on a different mobile device to make the payment, but the app crashed again. This delay caused us to spend an additional 15 minutes after our meal attempting to pay, leading to uncomfortable stares from others waiting. Ultimately, I had to pay in cash, foregoing any discounts.

After multiple discussions with the support team, they acknowledged that the system was down at that time, causing the app to crash. They requested a hard copy of the bill as evidence, despite admitting to the app’s failure. Obtaining a hard copy four days later is impractical, as most people don’t retain bills after a meal. It’s unreasonable to expect customers to return to the restaurant days later to request a specific bill.

When I asked for a reimbursement of the cover charges I paid to utilize the payment offer, they denied the request, again asking for the hard copy. Even if I provided the bill, they might question its authenticity, asking how they could verify it was mine without my name on it. This approach seems like a tactic to withhold money from customers.

To fellow customers, I advise taking a photo of your bill after any unsuccessful payment attempts with this application. Otherwise, you risk losing both the discount offer and any chance of reimbursing the cover charges.
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HarshkothariHarshkothari

Denied entry after booking

It is with great disappointment that I have to tell you all that Swiggy Dineout bookings cannot be trusted . I had booked dinner at Raddisson Blu with a Client- Sr management from both organisations to discuss business .When we went to the restaurant we were denied entry stating that the restaurant is booked for a private event and cannot be allowed. This was such an embarrassment to me and my organisation which has a potential financial impact. Please be careful about bookings when it involves serious business. No where in the app it says that it is only for personal bookings. I spoke to the Raddisson Blu team , though being a member they did not do anything blaming it on Swiggy Dineout . This will be a lesson for the future . What is your suggestion .. do I file against them for the potential financial business loss .
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Google user 80Google user 80

Pathetic services

I booked tickets for dhvani bhanushali show.. it was showing booking is confirmed then the next day I receive a msg saying that there was some error in booking so my money will be refunded to me within a week..so I paid cash at the spot to buy the tickets.. after one week I didn’t receive the money so i raised a complaint.. it has been a month..I am following with them for my own money to be refunded but each time I get just one reply from them that we are working on your complaint.. we will revert you within 24-48 hrs and I never get any reply from their side.. I am tired of calling them n listening to same excuses each time.. pathetic app and their pathetic services..for my own money I have to beg them!!!!
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posjejriemalamposjejriemalam

Response from developer

Please accept our sincere apologies. Can you please update the ticket details here or contact us at complaints@dineout.co.in so that we can have a look into this right away?

Absolute money saver but has occasional hiccups

TLDR: call the restaurant and verify dineout is available before visiting. Some listings on the app are untrue.

With just two restaurant visits, passport saved me about 3600₹. And then owing to its reliability till then I visited another restaurant with my family for my mothers birthday expecting to have sizeable discount on a fine dining experience.

Firstly the reservation i made 1 week back with dineout was in Waitlisted status even on the day of visit. I called and made a proper reservation instead. And to my surprise, the restaurant was almost empty throughout our dinner. And one of the staff immediately told us as we entered the restaurant that Dineout integration has not been properly done yet and there wont be any discount. I paid the entire bill amount and that made a small dent in my wallet compared to the original amount I was planning to pay.

Restaurant staff told me that, dineout is listing the restaurant with 30% discount even when the integration is not complete.

And the app has no straightforward means to raise a feedback or complaint with regards to a reservation.
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dundee kalipdundee kalip

Response from developer

Hi, Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to complaints@dineout.co.in. We'll ensure to look into it with utmost priority. Thanks!

Worst Customer Support

Its been 17 Days and still counting… I made my payment on 17 of October which got failed in gateway it was supposed to get refund and still you guys are working on the same issue i raised multiple tickets made multiple calls to the customer care service wrote mails too and still you guys aren’t able to refund back the amount still how many days weeks months years decade i got to wait cause from your end i dont think so its gonna solve if i call the customer care they will write note to the ticket when i tell them to connect me to higher authority they will say me that we will arrange an call to you which i havent recieved till now Excellent customer support from dineout i would appreciate the work for technical team for ignoring my issue and unable to solve good keep going
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beheuebbdvbeheuebbdv

Response from developer

Hi there, we sincerely apologize for the inconvenience caused. Let us examine the issue and get back to you at the absolute earliest. This will be handled with utmost priority.

Hiding Terms

I have installed the app and purchased deal for 50% off on entire bill, now if u see this line u will get that if you go to restaurant, you need to pay 50% only BUT the main crunch is that u need to buy individual coupons for all the members then only it’s applicable and this was nowhere written when buying off the coupon.
Generally in Indian Restaurants, bill is not generated individually then why individual selling of coupons, moreover there are very limited coupons available per day so if you are visiting with family of 4, you need to buy coupons 3-4 days back as you need to buy 4 individual coupons.
On the top of it, as per their policy, they are not going to refund any amount of coupon purchase.
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RachitGRachitG

Response from developer

Hi Rachit, you have to buy deals equivalent to the number of diners. So, if you are a group of 4 people, you need to make purchase 4 deals in 1 transaction. Please feel free to reach out to us at +91 9212340202 in case of any queries.

Dont use dineout pay..

Booking table through this app is the only thing you should do.I have learnt that the hard way by loosing 3K in dineout pay. I had booked a table and after meal paid via dineout, but the restaurant later informed they dont accept dineout pay, and will have to pay the restaurant directly as that their contract with dineout is.
So i paid the amount by card and raised a refund request from dineout.
Even after almost two months and numerous follow ups i have no response . So it is evident that if you have some issues with dineout pay , you are not going to get your money back. No proper customer service to add to that.
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Avkm1981Avkm1981

Response from developer

Hi, Thanks for reaching out to us, we are disappointed to hear this. Please write to us with your registered contact details and we assure you that we will get to the bottom of the issue. Regards Team Dineout

Worst app for which it took more than 12 hrs for reserved table confirmation.

You did not confirm us before 12pm as I booked slot by 12pm. And after many follow up, you just mention that restaurant kept us in waitlisting.. don’t think that this is the only one hotel in Hyd. Worst exp with your app. Also I have booked 12 hrs before the time but you said that you will confirm the reservation before 1 hr, do you think that if you don’ t confirm we need to look anither hotel after that. Wow what a worst policy you have and when I chat n complain to customer care they do not even resolve the issue and close the chat. I should say thanks to you because of you I got good App which is nearbuy and booked within minutes n had wow lunch.
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fan for newsfan for news

Response from developer

Hi, Thanks for reaching out to us and sharing your feedback. We are sorry for the inconvenience caused to you. We will ensure that this is not repeated again. Looking forward to see you back soon!!! Regards Team Dineout

Discount

Came across the issue where you booked the table from dineout and hidden charges, service charges are apply by them which sum to your discount amount - when we talked to Restaurant manager they clearly shown the message of dine out executive and we talk to support chat and staff firstly they don’t know what to reply and they try to close your queries without even checking if issue is resolved or no, then keep u on hold for 15 min and don’t reply for 30 min. Dineout need to improve much better to have their customer
Honestly other app are more customer friendly and more worth it.
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SGalajpmSGalajpm

Response from developer

Hi, The discounts mentioned on the Dineout platform are offered and fulfilled by restaurants and not by Dineout. As per the policies of the restaurant, the discount can be availed only if Service Charge levied by the restaurant is paid. This is also mentioned in the Terms and Conditions of the offer. Regards Team Dineout

Some better PR needed

Though I have rated it 4 still some better PR is needed by the app people... I chose a 830 pm dinner slot and I get a msg for 1230 pm lunch slot
When I contacted the support they say once slot booked all hands washed off check with the hotel if they agree.
My understanding is with dineout why should I check with the hotel, it's the job of the app curator to sort these issues out.
End of the day 20% or 50% it's my money why I should I request the hotel people for the app people's fault.
If dineout keeps doing this you will only find customers coming in during offer times and rest of the time you can keep the Staff busy on some PR management classes.
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Kittu14Kittu14

DineOut Cheaters

This feedback is for the DuneOut entire team. Entire DineOut team is a cheater and they are sitting to eat your money. They have cheated me twice.
I booked kebabishk and went for dining during bill payment restaurant said that they do not have DineOut enable at their end, so DineOut should not be giving any booking. I chased DineOut for more than a month and they did not refunded the money even though no service was provided to me from DineOut.
Again, I booked Pirates of Grill for lunch but I had to book for dinner and I asked DineOut for changing the time they did not helped me and ate up the booking fee again.
Everyone it is my advice please do not use DineOut for restaurant booking as these people are cheaters. Rather use EasyDiner or some other app, rest decision is yours.....
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Amit LkoAmit Lko

Response from developer

Hi Amit, Thanks for reaching out to us, we are disappointed to hear this. Please write to us at complaints@dineout.co.in with your booking ID and we’ll do our best to get to the bottom of this. Thank you, Team Dineout.

Horrible customer service

I booked a dinner appointment through the app and opted for pay via the app. At the resturant I was unable to pay as I kept getting a message that there was some problem at their end even after trying three different cards . I reached out to customer support via chat option sent them details of payment failed messages received from bank and wasted more than an hour chatting with their customer support however only response is they will check and get back . It’s 5 days now still no response . It takes 10 minutes to get a response from chat support agent every time you type a response , very frustrating and extremely disappointed
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EkranuEkranu

Response from developer

Hi, Thanks for reaching out to us, and we are really sorry to hear this. We apologies for the delay in response and assure you that this will not get repeated again. In the mean time please write to us at complaints@dineout.co.in mentioning your booking ID, so that we can look into this on priority. Regards Team Dineout

An awesome app for all food lovers!

I have been a foodie since I can remember and Bangalore being the food hub it is, I try going out for food every weekend. Dineout has helped me in finding the best places according to my requirements and it has also given me offers which helped me. One of the features of Dineout which i like is the pay by app feature. On paying through app we even get some cashback in some restaurants. Dineout is an awesome app for all foodlovers.
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oindri.kunduroboindri.kundurob

Response from developer

Hi, Thanks for a super rating and review. Keep sending in the love! Please do tell your friends about us. Looking forward to see you back soon!!! Regards Team Dineout

My go-to app for dining out

I am using this app for months now. Their gourmet passport allows me to avail 1+1 on food, drinks and buffet on a number of restaurants. Also, they have a number of discount coupons. You can also avail a 20% dineout pay on your bill plus an additional 5% extra cash added on your dineout wallet on adding money. Some restaurants even have upto 50% dineout pay option. Easy booking of restaurant before visiting. 👍🏻👍🏻

Sonali Khan
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sonalikhansonalikhan

Response from developer

Hi, Thanks for a super rating and review. Keep sending in the love! Please do tell your friends about us. Looking forward to see you back soon!!! Regards Team Dineout

Worst concept (App) A COMPLETE CHEAT 👎🏻

I have given 1 Star as there wasn’t option of Zero 0. This app only makes people fool. Firstly, it shows to use referral money in full. But when you use it for your bill payment then it tells you that only 25% can only be used. Secondly it does not show you which referrals have downloaded Dineout app. So they don’t give credit of all your referrals.
Thirdly buying GORMET is the biggest mistake of my life. It has so many limitations on 1+1 free, that even the hotel staff is also not aware of. Then actual bill is something very different as how it calculates, only God knows.
I really repent downloading it and subscribing GORMET BY PAYING RS. 149/-
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SIDDHARTH VORASIDDHARTH VORA

Response from developer

Dear Siddharth, Thanks for writing to us, we are really disappointed to hear this. your feedback is impotant to us, please write to us at complaints@dineout.co.in mentioning the detailed issue faced by you with your registered contact details so that we can quickly get the issue resolved on priority. Regards Team Dineout

10/10 recommended application.

This is honestly one of the applications I would recommend everyone. It’s really amazing and helps you book tables and make reservations faster. Plus the best part is you have confirmed reservations when you book through Dineout, unlike any other applications. It provides you with discounts and everything. Dineout is very easy to use too. Very much satisfied and happy to use it ❤️❤️
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Alyshah Bait.Alyshah Bait.

Response from developer

Hi Alyshah, Thanks so much for the amazing review. We are so glad you had a great experience with Dineout. Please do tell your friends about us. Happy Dining! Regards Team Dineout

Great app for people who eat out often !!

This is a superb app. Not only you can book reservations through this app in many restaurants across delhi but you call get great deals and cashbacks if you pay the bill via dineout app.

The app is super easy to use. And the offers and deals are one of the best across delhi. However, i would like to ask the developer to increase the font size a bit. Everything else is great. 5/5.
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Sumit iOSSumit iOS

Response from developer

Dear Sumit, Thanks so much for the amazing review. We are so glad you had a great experience with Dineout. Please do tell your friends about us. Happy Dining! Regards Team Dineout

must have app for everyone to get the best dining experience

Don't have to wait in the queue, awesome discounts with great deals and offers. Being a student with limited money, this app enables me to find big discounts and also cash backs.
With smart pay feature, one doesn't have to worry about payment as it is quite faster with a soft copy of invoice.
Have fun...book your tables and skip the queue...find best deals in town..stay ahead & grab exciting offers.
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abhi_navabhi_nav

Response from developer

Hi, Thanks so much for the amazing review. We are so glad you had a great experience with Dineout. Please do tell your friends about us. Happy Dining! Regards Team Dineout

Great App, tons of offer and discounts.

I heard about DineOut, as a table booking platform because I hated waiting in lines but now the app has transformed into a full fledged experience. I can search great restaurants (Jain filter is available too) book my seats, avail great offers and then get cashback when I seamlessly pay by using the app. DineOut has helped me save time and money and is now also helping me make money by using the referral system.
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Bhavya NarulaBhavya Narula

Response from developer

Dear Bhavya, Thanks so much for the amazing review. We are so glad you had a great experience with Dineout. Please do tell your friends about us. Happy Dining! Regards Team Dineout

Review

The app is truly an epitome of success when it comes to providing cash backs and discount coupons to customers. To provide a real fine dining experience to users, the app provides for a table reservation and allows user to pay smartly through the app with linked e-wallets and credit/debit cards. One can always reap the cash back(20%) while paying through smart pay. For all the foodies in town, this app is totally worth a shot.
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Vkc0207Vkc0207

Response from developer

Hi, Thanks so much for the amazing review. We are so glad you had a great experience with Dineout. Please do tell your friends about us. Happy Dining! Regards Team Dineout