Restaurant owners deserve better support and transparent charges
I own a restaurant and have been working with Swiggy for a long time. Running a restaurant is already difficult, but the high commission, ad charges, and discount deductions make it even harder to earn a reasonable profit. We need complete transparency on every deduction.
My biggest concerns are:
• High effective commission after ads and discounts.
• Poor response from the Account Manager and Area Sales Manager.
• Support tickets take too long to resolve.
• Some delivery partners are rude, don’t carry proper Swiggy bags, and often pressure us to hand over orders immediately without understanding food preparation time, especially during peak hours when we are also serving walk-in customers.
Please improve transparency, respond faster to restaurant partners, and treat small business owners fairly. We work hard every day to provide good food and service, and we expect the same level of support from Swiggy.
My biggest concerns are:
• High effective commission after ads and discounts.
• Poor response from the Account Manager and Area Sales Manager.
• Support tickets take too long to resolve.
• Some delivery partners are rude, don’t carry proper Swiggy bags, and often pressure us to hand over orders immediately without understanding food preparation time, especially during peak hours when we are also serving walk-in customers.
Please improve transparency, respond faster to restaurant partners, and treat small business owners fairly. We work hard every day to provide good food and service, and we expect the same level of support from Swiggy.
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Pathetic app. Very poor onboarding process and terrible customer support. Extremely disappointin
I am very disappointed with the Swiggy Partner app. The onboarding process has been extremely slow and frustrating. Even after submitting all the required documents and making the onboarding payment, I had to contact customer support multiple times. Every time, I was asked to wait another few hours, but no proper update or resolution was provided. This delay has affected the launch of my restaurant. I hope Swiggy improves its onboarding process and provides better communication and support for restaurant partners
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Bad experience boarding on swiggy
The most pathetic Application, I have used it's extremely bad. The backend team do not support. You will not receive any email reply for weeks and no one cares for you about anything. They don't give you order unless you pay for ads and they'll deduct everything on that only Either you can on board on Zomato, which has a amazing amazing back support,
but I've stopped the services on Swiggy because I really dislike the back and support and the pathetic reply tenor. They don't care about you. They don't receive your calls. They don't help you with anything so I would suggest to do not on board with Swiggy ever.
Plus when I call to the executive that I don't want to continue with Swiggy because I don't like the services he haven't tried once to ask me that how can I help you. He just asked me that you can share the otp. I will switch off the services, so no one cares, and he didn't try anything to convert me back.
but I've stopped the services on Swiggy because I really dislike the back and support and the pathetic reply tenor. They don't care about you. They don't receive your calls. They don't help you with anything so I would suggest to do not on board with Swiggy ever.
Plus when I call to the executive that I don't want to continue with Swiggy because I don't like the services he haven't tried once to ask me that how can I help you. He just asked me that you can share the otp. I will switch off the services, so no one cares, and he didn't try anything to convert me back.
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1 star
Very disappointing experience with the Swiggy Partner App.
The biggest issue is the complete lack of support. The assigned POC/account manager is highly unresponsive and does not address concerns on time. Even after repeated follow-ups, there is no proper communication or resolution.
There is also no reliable customer support channel—calls don’t go through, and the system often shows incorrect information like the number not being registered. This makes it extremely difficult to run operations smoothly.
Due to these ongoing issues, I have faced losses and unnecessary stress this month. For a platform of this scale, this level of negligence is unacceptable.
Strongly needs improvement in partner support, accountability, and communication.
The biggest issue is the complete lack of support. The assigned POC/account manager is highly unresponsive and does not address concerns on time. Even after repeated follow-ups, there is no proper communication or resolution.
There is also no reliable customer support channel—calls don’t go through, and the system often shows incorrect information like the number not being registered. This makes it extremely difficult to run operations smoothly.
Due to these ongoing issues, I have faced losses and unnecessary stress this month. For a platform of this scale, this level of negligence is unacceptable.
Strongly needs improvement in partner support, accountability, and communication.
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Stop looting my money on ads
Swiggy plz don’t loot all our money from ads I have talked to poc and mailed main manager also but no response with out our knowledge ads running if I ask about this to poc said will check and report . for last 3weeks same problem at lest they can’t stop ads then why poc for restaurant.
My best option go for Zomato with out our knowledge they can’t run ads we have to approve by Aggrement with otp so go for Zomato
My best option go for Zomato with out our knowledge they can’t run ads we have to approve by Aggrement with otp so go for Zomato
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