Very disappointing experience for restaurant owners.
Swiggy charges high commissions from restaurants, while customers also face additional charges. The advertising system is another major concern. We spent money on ads expecting more visibility and orders, but the results were disappointing, with little to no meaningful business generated despite the amount spent.
The advertising costs feel excessive compared to the returns, making it difficult for small restaurant businesses to manage their expenses and remain profitable.
My suggestion to restaurant owners is to carefully evaluate the commission structure and advertising costs before onboarding. If you decide to join Swiggy, start cautiously and avoid spending on ads until you clearly understand the costs and can measure whether they are generating actual orders.
Swiggy should improve pricing transparency, advertising performance, and support for restaurant partners, especially small businesse
The advertising costs feel excessive compared to the returns, making it difficult for small restaurant businesses to manage their expenses and remain profitable.
My suggestion to restaurant owners is to carefully evaluate the commission structure and advertising costs before onboarding. If you decide to join Swiggy, start cautiously and avoid spending on ads until you clearly understand the costs and can measure whether they are generating actual orders.
Swiggy should improve pricing transparency, advertising performance, and support for restaurant partners, especially small businesse
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SRSakthivel Raja
Unhandled promise rejection.. A typical javascript error on this app.
Never expected this type of error on this app. First of all the tickets created were taken seriously. And if we want to create tickets.. this is the error we see.. too many javascript errors and it’s a scrap. All POC contacts were just for show. No one lifts this call. In the end there is a huge mismatch in the customer app and owner’s app which makes loss on multiple businesses.
What’s the point of taking 30% commission. No one takes responsibility and takes this app for granted. No human support, no tech support. The irony is they have bugs to create tickets.
Very much disappointed..
What’s the point of taking 30% commission. No one takes responsibility and takes this app for granted. No human support, no tech support. The irony is they have bugs to create tickets.
Very much disappointed..
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RRest_owner
Very bad
Very disappointing experience with Swiggy Partner Support. I requested a restaurant location update and provided the required information, but the issue has still not been properly resolved. The support process has been slow, with repeated follow-ups and no clear resolution.
My ticket was also closed without the location update being completed. Swiggy promotes onboarding and support for restaurant partners, but my actual experience has been the opposite.
I hope Swiggy improves its partner support system and takes restaurant partners’ issues seriously. Very poor experienc
My ticket was also closed without the location update being completed. Swiggy promotes onboarding and support for restaurant partners, but my actual experience has been the opposite.
I hope Swiggy improves its partner support system and takes restaurant partners’ issues seriously. Very poor experienc
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LLjl@987
Bad Experience Support Team
I have had a very disappointing experience with Swiggy’s partner support. I have been trying to contact the concerned team for several days through calls, tickets, and callback requests, but I have not received any response.
One of my offers remained active even after I requested its removal multiple times. Because of this delay, I suffered financial losses. The most frustrating part is the lack of communication. Support tickets are acknowledged, but there is no timely resolution or callback from the responsible team.
As a restaurant partner, I expect transparency, accountability, and proper support. Unfortunately, my experience has been the opposite. I hope Swiggy improves its partner support process and responds to issues more efficiently.
One of my offers remained active even after I requested its removal multiple times. Because of this delay, I suffered financial losses. The most frustrating part is the lack of communication. Support tickets are acknowledged, but there is no timely resolution or callback from the responsible team.
As a restaurant partner, I expect transparency, accountability, and proper support. Unfortunately, my experience has been the opposite. I hope Swiggy improves its partner support process and responds to issues more efficiently.
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HVHello Vinay
Restaurant owners deserve better support and transparent charges
I own a restaurant and have been working with Swiggy for a long time. Running a restaurant is already difficult, but the high commission, ad charges, and discount deductions make it even harder to earn a reasonable profit. We need complete transparency on every deduction.
My biggest concerns are:
• High effective commission after ads and discounts.
• Poor response from the Account Manager and Area Sales Manager.
• Support tickets take too long to resolve.
• Some delivery partners are rude, don’t carry proper Swiggy bags, and often pressure us to hand over orders immediately without understanding food preparation time, especially during peak hours when we are also serving walk-in customers.
Please improve transparency, respond faster to restaurant partners, and treat small business owners fairly. We work hard every day to provide good food and service, and we expect the same level of support from Swiggy.
My biggest concerns are:
• High effective commission after ads and discounts.
• Poor response from the Account Manager and Area Sales Manager.
• Support tickets take too long to resolve.
• Some delivery partners are rude, don’t carry proper Swiggy bags, and often pressure us to hand over orders immediately without understanding food preparation time, especially during peak hours when we are also serving walk-in customers.
Please improve transparency, respond faster to restaurant partners, and treat small business owners fairly. We work hard every day to provide good food and service, and we expect the same level of support from Swiggy.
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RRameshnitya
