Restaurant owners deserve better support and transparent charges
I own a restaurant and have been working with Swiggy for a long time. Running a restaurant is already difficult, but the high commission, ad charges, and discount deductions make it even harder to earn a reasonable profit. We need complete transparency on every deduction.
My biggest concerns are:
• High effective commission after ads and discounts.
• Poor response from the Account Manager and Area Sales Manager.
• Support tickets take too long to resolve.
• Some delivery partners are rude, don’t carry proper Swiggy bags, and often pressure us to hand over orders immediately without understanding food preparation time, especially during peak hours when we are also serving walk-in customers.
Please improve transparency, respond faster to restaurant partners, and treat small business owners fairly. We work hard every day to provide good food and service, and we expect the same level of support from Swiggy.
My biggest concerns are:
• High effective commission after ads and discounts.
• Poor response from the Account Manager and Area Sales Manager.
• Support tickets take too long to resolve.
• Some delivery partners are rude, don’t carry proper Swiggy bags, and often pressure us to hand over orders immediately without understanding food preparation time, especially during peak hours when we are also serving walk-in customers.
Please improve transparency, respond faster to restaurant partners, and treat small business owners fairly. We work hard every day to provide good food and service, and we expect the same level of support from Swiggy.
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Pathetic app. Very poor onboarding process and terrible customer support. Extremely disappointin
I am very disappointed with the Swiggy Partner app. The onboarding process has been extremely slow and frustrating. Even after submitting all the required documents and making the onboarding payment, I had to contact customer support multiple times. Every time, I was asked to wait another few hours, but no proper update or resolution was provided. This delay has affected the launch of my restaurant. I hope Swiggy improves its onboarding process and provides better communication and support for restaurant partners
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Bad experience boarding on swiggy
The most pathetic Application, I have used it's extremely bad. The backend team do not support. You will not receive any email reply for weeks and no one cares for you about anything. They don't give you order unless you pay for ads and they'll deduct everything on that only Either you can on board on Zomato, which has a amazing amazing back support,
but I've stopped the services on Swiggy because I really dislike the back and support and the pathetic reply tenor. They don't care about you. They don't receive your calls. They don't help you with anything so I would suggest to do not on board with Swiggy ever.
Plus when I call to the executive that I don't want to continue with Swiggy because I don't like the services he haven't tried once to ask me that how can I help you. He just asked me that you can share the otp. I will switch off the services, so no one cares, and he didn't try anything to convert me back.
but I've stopped the services on Swiggy because I really dislike the back and support and the pathetic reply tenor. They don't care about you. They don't receive your calls. They don't help you with anything so I would suggest to do not on board with Swiggy ever.
Plus when I call to the executive that I don't want to continue with Swiggy because I don't like the services he haven't tried once to ask me that how can I help you. He just asked me that you can share the otp. I will switch off the services, so no one cares, and he didn't try anything to convert me back.
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1 star
Very disappointing experience with the Swiggy Partner App.
The biggest issue is the complete lack of support. The assigned POC/account manager is highly unresponsive and does not address concerns on time. Even after repeated follow-ups, there is no proper communication or resolution.
There is also no reliable customer support channel—calls don’t go through, and the system often shows incorrect information like the number not being registered. This makes it extremely difficult to run operations smoothly.
Due to these ongoing issues, I have faced losses and unnecessary stress this month. For a platform of this scale, this level of negligence is unacceptable.
Strongly needs improvement in partner support, accountability, and communication.
The biggest issue is the complete lack of support. The assigned POC/account manager is highly unresponsive and does not address concerns on time. Even after repeated follow-ups, there is no proper communication or resolution.
There is also no reliable customer support channel—calls don’t go through, and the system often shows incorrect information like the number not being registered. This makes it extremely difficult to run operations smoothly.
Due to these ongoing issues, I have faced losses and unnecessary stress this month. For a platform of this scale, this level of negligence is unacceptable.
Strongly needs improvement in partner support, accountability, and communication.
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Stop looting my money on ads
Swiggy plz don’t loot all our money from ads I have talked to poc and mailed main manager also but no response with out our knowledge ads running if I ask about this to poc said will check and report . for last 3weeks same problem at lest they can’t stop ads then why poc for restaurant.
My best option go for Zomato with out our knowledge they can’t run ads we have to approve by Aggrement with otp so go for Zomato
My best option go for Zomato with out our knowledge they can’t run ads we have to approve by Aggrement with otp so go for Zomato
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Worst app to register GO FOR ZOMATO
This is the worst app to join as restaurant partner. Go for Zomato. The response of Swiggy is very pathetic. Their customer service works better 07am to 5am but even if you call them at 07:30 am still there clock is still behind 07:00 am. Their delivery partners won’t listen to them, they want they accept otherwise go to hell is the attitude. That might be due to this Swiggy poor approach towards them the delivery partners.
You want a peaceful business delivery services go for Zomato yes they charge you more than this cheapo s wiggy but mental peace is there.
You want a peaceful business delivery services go for Zomato yes they charge you more than this cheapo s wiggy but mental peace is there.
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Do not register with SWIGGY
The most pathetic Application, I have used it’s extremely bad. The backend team do not support. You will not receive any email reply for weeks and no one cares for you about anything. They don’t give you order unless you pay for ads and they’ll deduct everything on that only Either you can on board on Zomato, which has a amazing amazing back support, but I’ve stopped the services on Swiggy because I really dislike the back and support and the pathetic reply tenor. They don’t care about you. They don’t receive your calls. They don’t help you with anything so I would suggest to do not on board with Swiggy ever. Plus when I call to the executive that I don’t want to continue with Swiggy because I don’t like the services he haven’t tried once to ask me that how can I help you. He just asked me that you can share the otp. I will switch off the services, so no one cares, and he didn’t try anything to convert me back.
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Swiggy as a platform is designed in a way that benefits Swiggy the most.
Swiggy as a platform is designed in a way that benefits Swiggy the most — often at the cost of restaurant partners. They use aggressive marketing tactics that can drain small or new restaurants of their margins. Unless you are running a cloud kitchen built around delivery-only models, I would strongly advise against joining this platform.
I onboarded Swiggy during the initial days of my new restaurant, but I’ve seen far better performance and customer engagement after stepping away from the app. Instead, I focused on maintaining food quality, consistency, and offering occasional direct discounts to my customers — the results were far more sustainable and profitable.
In short, don’t fall into this trap. Build your own brand, prioritize customer experience, and stay independent if you can.
I onboarded Swiggy during the initial days of my new restaurant, but I’ve seen far better performance and customer engagement after stepping away from the app. Instead, I focused on maintaining food quality, consistency, and offering occasional direct discounts to my customers — the results were far more sustainable and profitable.
In short, don’t fall into this trap. Build your own brand, prioritize customer experience, and stay independent if you can.
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Very disappointing service from the manager
I have been repeatedly requesting the report for the last year’s data, but unfortunately, I have not received any proper response or update from your end. This delay has caused significant inconvenience and reflects very poorly on the level of service and professionalism I had expected from Swiggy.
I am quite disappointed by the lack of support and responsiveness. In contrast, I have had a much more efficient and satisfactory experience with Zomato, whose team is prompt and proactive in addressing queries and requirements.
I am quite disappointed by the lack of support and responsiveness. In contrast, I have had a much more efficient and satisfactory experience with Zomato, whose team is prompt and proactive in addressing queries and requirements.
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Don’t use this aap use Zomato partner app they are giving you order and money
Very cheap app. The purpose of this app is just gaining money from restaurants When restaurants are new they are visible it on Swiggy but after 1 month they stop visibility for running advertisements after paying for advertising you not get single order very very cheap app I will suggest Zomato partner app Without running advertisements they are giving you order Very bad experience with swiggy I spend 250 rs for advertising by Google pay on swiggy partners app but not get any single order from last month I recommend Zomato partner app to all restaurants owner I experienced swigging is very disappointing you Very very very very bad bad bad bad experience
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Pathetic design of the App
It’s strange to me seeing such a big company is unable to develop a good mobile app. Look at the design, the filters for calendar days is really worst. You can’t even choose to filter out the overview of sales for a particular day in a month. You must select minimum of 2 days to filter the sales overview. There is bundle of features of nonsense, not sure if there is a single person to whom at least 70% of the features are useful. The app doesn’t even have a basic functionality but have multiple tabs and features within. You guys rob the sellers lot but yet you fail to design single mobile app efficiently.
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Worst services
I had closed by restaurant temperorily and did the settings on the app but still recieved orders and when cancelled they charged me once I again opened the restaurant and went online. Bloody frauds these swiggy people are. Before taking the Restaurant online with them they wagg their tail and run behind us and once we tie up they earn and we suffer.
No option for negative ratings orelse would have rated that😠😠😠😠😠🤬🤬🤬🤬🤬🤬
No option for negative ratings orelse would have rated that😠😠😠😠😠🤬🤬🤬🤬🤬🤬
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Pathetic system
We onboarded swiggy 2 months back. We have not received any business from the app. They are just busy in making money, they charge for everything. Plus their partner support is next level pathetic. Their only job is to raise tickets for every issue. We were assigned a POC for new restaurant onboarding but they were worse than anything. Their number was always switched off. By mistake i got connected with her but she was of no use to us. Her knowledge didn’t help us on single issue. ALSO THE APP IS NOT FOR IOS- the app does not show new orders & does not run properly. They ask us to run advertisements for getting customers but bro that is again heavy on pockets. How can we use their expensive services when we are not getting any business from them. I’m earning better offline compared to business from swiggy. I think it’s high time to bid you farewell. VERY PATHETIC & USELESS ONLINE PLATFORM.
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Worst App to Host your Business
To start with you’ll get max 25% of the price you put. Then you have the taxes on them. Rest of the money goes to Swiggy no matter they say if you calculate properly you’ll get to know. There is no way you can get your complaints resolved l, it’s always your fault and they’ll charge you. The delivery boy is late they’ll charge you, they’re calling for some issue, they’ll charge you, the customer rejects the order, they’ll charge you (no they won’t refund the customer they have to pay as well). So if you calculate properly you may be able to recover the amount you invest for grocery.
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Intended loot
Discount starts it self, and i can not made changes. I have to make request to stop the discount. This is taking my freedom as a restaurant owner to choose weather to give discount or not and this is not good at all. Swiggy starts discount without asking the restaurant owner and when restaurant owner want to stop the discount they have to call and request to the Swiggy executive. Even the calling for discount removal is not easily searchable in app, if Swiggy have wanted they could have made easy step process but putting discount removal in deep in the application is something indicating about intention of the Swiggy.
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Really lacking in all important tools needed for operations to run smoothly
This app has 0 customer service support. The riders are extremely rude as well as has no interface for restaurant owner to connect with customers directly in case of query.
The riders will also cancel order if they don’t find the restaurant without any clarification.
No number provided on app to call swiggy customer service.
All riders pick up order on time and still are marked delayed on app
The riders will also cancel order if they don’t find the restaurant without any clarification.
No number provided on app to call swiggy customer service.
All riders pick up order on time and still are marked delayed on app
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Response from developer
We're sorry to hear about your experience. Please email us at partnersupport@swiggy.in with more details so we can address your concerns.
Not owner friendly
This app is of no use except seeing payout and menu only. I can not keep discount offer by myself, there is video in help but that is irrelevant. Keep opening the ticket and there is no resolution. Zomato app is far better than this where i dont need to send email for any issue. But here everytime i have to send email to do anything. I have been trying to change the offer and sent 3-4 mails also but did not receive response.
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Poorest platform for the restaurants
My store is operational 24 hours but I don’t get even a single order from Swiggy, on the other side Zomato gives me minimum 25/30 orders daily. It is a loss of Swiggy as well as me. I had paid Rs. 2500 for onboarding but in vein, Zomato took zero charge and giving me larger business. Swiggy RM calls only for chargeable services but never act on our concerns or suggestions. The zone given to my outlet is no use of me, and all these feedbacks are given multiple times but Swiggy has not even acknowledged or acted upon any of the concerns. They only need money from the restaurants - that’s it. Very poor part on the Swiggy management.
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The worst possible owner app
I’ve been using this app as I’ve multiple outlets running on the swiggy platform , but ever since I’ve installed this App it logs me in and instantly the session expires and i am logged out instantly so the point of having this app for the owners is 0 and no one should download it as it doesn’t even allow us to operate as when you’ll login the other second you’re session will expire and you’ll log out
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Poor application
I’ve been a Swiggy customer, and now a Swiggy partner. The application experience is polls apart between that of customer and partner. I wasn’t even able to sign in. The OTP never delivers. Also, I’m not sure what happens even if it does, as the UI doesn’t transition into a view with a field to put in the OTP. Pick up your game, guys. I understand that the AppStore has a lot of boxes to check to get your version approved, but like the customer app, you guys should pay more attention to the partner app, as well.
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