Waste of time
Its too long to deliver wasted more than 1 hr of mine
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Bad app
Very bad services. They don’t provide what they preach.
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
No customer support
Extremely disappointing customer support experience with Toing.
I understand that problems can happen with any app. Delays can happen sometimes, and I completely understand that. But when something goes wrong, having proper customer support is extremely important — at least someone who can actually listen to the customer, understand the problem, address it, and provide a solution.
Here’s what happened with me:
I placed a prepaid order, and Toing showed an estimated delivery time of 55 minutes. I waited patiently, but even after almost 50 minutes, a delivery partner had still not been assigned.
I was hungry, tired, and needed to sleep. Since there was still no delivery partner assigned and it was obvious that the order could take much longer, I decided to cancel the order.
But when I tried to cancel, I was told that ₹165 would be charged in full as a cancellation fee.
Seriously?
If a customer cancels an order immediately after placing it for no valid reason, then I understand charging a cancellation fee. But in this case, I had already paid for the order, waited for the promised delivery time, and the delivery partner still hadn’t even been assigned.
What am I supposed to do? Stay awake for another hour or two just waiting for my food?
The worst part is that there is no proper dedicated customer support number where you can talk to an actual person. There’s only an AI chatbot that doesn’t seem to understand the issue and keeps repeating the same scripted responses.
Problems can happen. Lack of customer support is a choice.
All I wanted was a simple solution: cancel the order and refund my money because the promised delivery time was not being met.
Very disappointing experience. I genuinely hope Toing takes this feedback seriously and introduces proper human customer support.
I understand that problems can happen with any app. Delays can happen sometimes, and I completely understand that. But when something goes wrong, having proper customer support is extremely important — at least someone who can actually listen to the customer, understand the problem, address it, and provide a solution.
Here’s what happened with me:
I placed a prepaid order, and Toing showed an estimated delivery time of 55 minutes. I waited patiently, but even after almost 50 minutes, a delivery partner had still not been assigned.
I was hungry, tired, and needed to sleep. Since there was still no delivery partner assigned and it was obvious that the order could take much longer, I decided to cancel the order.
But when I tried to cancel, I was told that ₹165 would be charged in full as a cancellation fee.
Seriously?
If a customer cancels an order immediately after placing it for no valid reason, then I understand charging a cancellation fee. But in this case, I had already paid for the order, waited for the promised delivery time, and the delivery partner still hadn’t even been assigned.
What am I supposed to do? Stay awake for another hour or two just waiting for my food?
The worst part is that there is no proper dedicated customer support number where you can talk to an actual person. There’s only an AI chatbot that doesn’t seem to understand the issue and keeps repeating the same scripted responses.
Problems can happen. Lack of customer support is a choice.
All I wanted was a simple solution: cancel the order and refund my money because the promised delivery time was not being met.
Very disappointing experience. I genuinely hope Toing takes this feedback seriously and introduces proper human customer support.
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Response from developer
Hello Subbu, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Order was not delivered
I was waiting for an hour for the order but still it was not arrived so I cancelled it and I would suggest you plz don’t place any of order on toing
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
First Order, Last Order
This was my first time using the app, and unfortunately, it has been an extremely disappointing experience.
An item from my order was missing, despite me being charged for it. I contacted customer support with all the necessary details and requested a refund for the item I never received. Instead of resolving the issue, the support team simply denied the refund without giving any valid explanation.
This is extremely poor customer service. If a customer has been charged for something they did not receive, the bare minimum is to investigate the issue and provide a fair resolution—not send a generic response refusing the refund.
Please seriously work on your customer service and complaint-resolution process. A platform can have a great app, but if customers aren't supported when something goes wrong, the entire experience becomes frustrating.
Very disappointing experience for a first-time user. I expected much better.
An item from my order was missing, despite me being charged for it. I contacted customer support with all the necessary details and requested a refund for the item I never received. Instead of resolving the issue, the support team simply denied the refund without giving any valid explanation.
This is extremely poor customer service. If a customer has been charged for something they did not receive, the bare minimum is to investigate the issue and provide a fair resolution—not send a generic response refusing the refund.
Please seriously work on your customer service and complaint-resolution process. A platform can have a great app, but if customers aren't supported when something goes wrong, the entire experience becomes frustrating.
Very disappointing experience for a first-time user. I expected much better.
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Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Worse site ever
⭐ Very Disappointing Experience with Toing Delivery
I ordered a mutton biryani from Hotel Shubham, Shapur Nagar, through the Toing app. The restaurant is hardly around 2.5 km from my location, so I expected the order to be delivered within a reasonable time.
However, it is taking almost one full hour for the order to reach me. For a distance of just 2.5 km, this is extremely disappointing and makes absolutely no sense. If the delivery time is going to be this long, what is the point of having a food delivery app?
The biggest issue is not just the delay, but the lack of proper delivery management and the overall experience. Customers order food expecting it to arrive fresh and on time. In the case of biryani, unnecessary delays can affect the food quality, temperature, taste, and overall experience.
I genuinely feel that Toing needs to improve its delivery system and rider allocation, especially for short-distance orders. If the app cannot deliver an order from a nearby restaurant within a reasonable time, customers will naturally prefer other food delivery platforms.
Very poor experience. Extremely slow delivery for a 2.5 km distance. I am highly disappointed with the service and will definitely be giving a negative rating.
I hope Toing takes this feedback seriously and improves its delivery service instead of making customers wait unnecessarily.
I ordered a mutton biryani from Hotel Shubham, Shapur Nagar, through the Toing app. The restaurant is hardly around 2.5 km from my location, so I expected the order to be delivered within a reasonable time.
However, it is taking almost one full hour for the order to reach me. For a distance of just 2.5 km, this is extremely disappointing and makes absolutely no sense. If the delivery time is going to be this long, what is the point of having a food delivery app?
The biggest issue is not just the delay, but the lack of proper delivery management and the overall experience. Customers order food expecting it to arrive fresh and on time. In the case of biryani, unnecessary delays can affect the food quality, temperature, taste, and overall experience.
I genuinely feel that Toing needs to improve its delivery system and rider allocation, especially for short-distance orders. If the app cannot deliver an order from a nearby restaurant within a reasonable time, customers will naturally prefer other food delivery platforms.
Very poor experience. Extremely slow delivery for a 2.5 km distance. I am highly disappointed with the service and will definitely be giving a negative rating.
I hope Toing takes this feedback seriously and improves its delivery service instead of making customers wait unnecessarily.
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Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Double Payment, No Refund, and Terrible Customer Support
This is one of the worst apps I have ever used. I placed an order through this app, and during payment I first used one UPI app. It showed that the payment was delayed, and at that moment the money didn’t appear to be transferred. The delivery person told me the payment hadn’t gone through and asked me to pay using another UPI app. So I made the payment again through a different UPI app, and it was accepted.
Later, I found that the payment had actually been deducted from both UPI apps, meaning I was charged twice for the same order. I immediately contacted customer support and shared screenshots as proof. They assured me that the extra amount would be refunded within 24 hours.
Now it’s been over a week, and I still haven’t received my refund. When I asked for written confirmation that the refund was being processed, they refused to provide it. I have screenshots of all the payments and my conversations with their support team.
I request everyone to use this app at their own risk. ₹150 may seem like a small amount to some people, but for a middle-class person, every rupee is earned through hard work. The poor customer support and lack of accountability have made this a very disappointing experience.
Later, I found that the payment had actually been deducted from both UPI apps, meaning I was charged twice for the same order. I immediately contacted customer support and shared screenshots as proof. They assured me that the extra amount would be refunded within 24 hours.
Now it’s been over a week, and I still haven’t received my refund. When I asked for written confirmation that the refund was being processed, they refused to provide it. I have screenshots of all the payments and my conversations with their support team.
I request everyone to use this app at their own risk. ₹150 may seem like a small amount to some people, but for a middle-class person, every rupee is earned through hard work. The poor customer support and lack of accountability have made this a very disappointing experience.
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Response from developer
Hello Shiva, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Worst service
Their customer support is practically non-existent. They don’t provide any real resolution for issues with food orders or Instamart products. No matter what goes wrong with your order, they simply ask you to send another email, again and again, instead of actually solving the problem. It feels like they’re just wasting customers’ time rather than helping.
What’s even more frustrating is that they claim refunds have been processed, but the money often never gets credited. When you follow up, instead of properly investigating or taking responsibility, they simply blame the bank.
Customers shouldn’t have to chase refunds or waste time contacting their bank for mistakes that aren’t theirs. Swiggy needs to take accountability for poor-quality products, incorrect orders, damaged items, and failed refunds instead of shifting the blame and hiding behind endless email support. Extremely disappointing and frustrating experience.
What’s even more frustrating is that they claim refunds have been processed, but the money often never gets credited. When you follow up, instead of properly investigating or taking responsibility, they simply blame the bank.
Customers shouldn’t have to chase refunds or waste time contacting their bank for mistakes that aren’t theirs. Swiggy needs to take accountability for poor-quality products, incorrect orders, damaged items, and failed refunds instead of shifting the blame and hiding behind endless email support. Extremely disappointing and frustrating experience.
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Response from developer
Hello Tanya, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Only once they will give discount
Only 1st time u gave discount all fraud
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Frod - If you have not product why you have accepted ordered.
If the product was not available, why was my order accepted in the first place? You cancelled the order immediately, which clearly indicates that the item was unavailable. This has wasted my time unnecessarily. What is even more frustrating is that while the order was cancelled instantly, my refund is taking 2 hours to process. Why should customers have to wait for their own money when the cancellation was initiated by your system?
This kind of service creates a very poor customer experience. Please explain why the order was accepted without available stock and why the refund was not processed immediately.
This kind of service creates a very poor customer experience. Please explain why the order was accepted without available stock and why the refund was not processed immediately.
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Response from developer
Hello Sahilk, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Amazing app
Toing is an amazing food ordering app! What makes it stand out is that the prices are actually lower than ordering directly from many restaurants, which helps save money on every order. The app is simple to use, ordering is quick, and there are plenty of great food options to choose from.
I’ve had a smooth experience with fast delivery and excellent customer service. If you’re looking for delicious food at the best prices, Toing is definitely worth trying. Highly recommended!
I’ve had a smooth experience with fast delivery and excellent customer service. If you’re looking for delicious food at the best prices, Toing is definitely worth trying. Highly recommended!
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Response from developer
Hey Bharadwaj, we're glad that you liked our services. Thank you for the stars and keep Swiggying :)
Very bad off
I am extremely disappointed with my recent experience using the Twingo app. We placed an order, and since the estimated delivery time was one hour—which is unacceptable given our previous experience where it took two hours—we decided to cancel the order within just three or four minutes. Despite canceling almost immediately, before any food was even prepared, Twingo deducted the full amount without refunding a single rupee.
Furthermore, I am completely dissatisfied with the customer care support. When I contacted them, they just kept repeating the same scripted responses and failed to address my concerns. It is frustrating that whenever there is an issue on your end, our calls are either ignored or put on endless hold. This is poor service, and I would not recommend using this app to anyone."
Furthermore, I am completely dissatisfied with the customer care support. When I contacted them, they just kept repeating the same scripted responses and failed to address my concerns. It is frustrating that whenever there is an issue on your end, our calls are either ignored or put on endless hold. This is poor service, and I would not recommend using this app to anyone."
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Response from developer
Hello Shah, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
MUST READ !!!!!! Worst customer services from minded business
MUST READ !!!!!!
I placed my order around 3:00 AM, and the app showed an estimated delivery time of about 50 minutes. Even after waiting for over 1.5 hours, the delivery partner wasn’t moving toward my location.
I tried multiple times to cancel the order because there was clearly no progress. I also called, sent messages, and looked for a way to raise a complaint. However, the app kept saying the order had already been prepared and would arrive in “5–10 minutes,” which never happened. It also wouldn’t allow me to cancel the order.
To make matters worse, I started receiving calls around 6:30–7:00 AM—nearly 3–4 hours after placing the order. By then, I was asleep. It is completely unreasonable to expect a customer to accept an order several hours late after preventing them from cancelling it.
On top of this, the platform has imposed a 100% cancellation fee on this order—even though the delay and failure were entirely on their end—and is now forcing me to pay that amount. Later, I spoke with an agent named Gudiya Verma, who clearly stated that they cannot do anything about it and that I would have to pay the fee if I want to continue using the app.
This was a very frustrating experience. The issue wasn’t just the delay—it was the lack of support, the inability to cancel, the misleading delivery updates, and now being unfairly charged for a mistake that wasn’t mine. I expect a refund and improvements to how delayed orders and cancellations are handled.
I placed my order around 3:00 AM, and the app showed an estimated delivery time of about 50 minutes. Even after waiting for over 1.5 hours, the delivery partner wasn’t moving toward my location.
I tried multiple times to cancel the order because there was clearly no progress. I also called, sent messages, and looked for a way to raise a complaint. However, the app kept saying the order had already been prepared and would arrive in “5–10 minutes,” which never happened. It also wouldn’t allow me to cancel the order.
To make matters worse, I started receiving calls around 6:30–7:00 AM—nearly 3–4 hours after placing the order. By then, I was asleep. It is completely unreasonable to expect a customer to accept an order several hours late after preventing them from cancelling it.
On top of this, the platform has imposed a 100% cancellation fee on this order—even though the delay and failure were entirely on their end—and is now forcing me to pay that amount. Later, I spoke with an agent named Gudiya Verma, who clearly stated that they cannot do anything about it and that I would have to pay the fee if I want to continue using the app.
This was a very frustrating experience. The issue wasn’t just the delay—it was the lack of support, the inability to cancel, the misleading delivery updates, and now being unfairly charged for a mistake that wasn’t mine. I expect a refund and improvements to how delayed orders and cancellations are handled.
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Fantastic for food ordering and discounts also super budget friendly
Instagram @romantic__teja
My First Order on Toing – Never Again! 🚨 ⚠️ My advice: Think twice before ordering from Toing.
🚨 My First Order on Toing – Never Again! 🚨
I placed an order at 10:40 AM for my wife, who works as a teacher and has her lunch break at 11:40 AM. Only after placing the order did I notice the app showing an estimated delivery time of 98 minutes, with delivery expected by 12:30 PM—almost an hour after her lunch break.
I immediately tried to cancel the order, but the app refused. Instead, it displayed a 100% cancellation fee, meaning I would lose the entire amount I had paid. What's worse is that this was never made clear before placing the order. As a first-time customer, this felt like a complete trap.
The customer support experience made things even worse. The support agent, Shivangi, informed me that she was unable to communicate with their own delivery partner because of a language barrier. If customer support cannot coordinate with their own delivery personnel, how is the customer expected to receive proper assistance?
This entire experience was disappointing—from the misleading delivery expectations to the unfair cancellation policy and ineffective customer support.
⚠️ My advice: Think twice before ordering from Toing. Make sure you check the delivery time before placing your order, because if it's unreasonable, you may not be able to cancel without losing your money.
⭐ Rating: 1/5 – One of the worst food delivery experiences I've had.
I placed an order at 10:40 AM for my wife, who works as a teacher and has her lunch break at 11:40 AM. Only after placing the order did I notice the app showing an estimated delivery time of 98 minutes, with delivery expected by 12:30 PM—almost an hour after her lunch break.
I immediately tried to cancel the order, but the app refused. Instead, it displayed a 100% cancellation fee, meaning I would lose the entire amount I had paid. What's worse is that this was never made clear before placing the order. As a first-time customer, this felt like a complete trap.
The customer support experience made things even worse. The support agent, Shivangi, informed me that she was unable to communicate with their own delivery partner because of a language barrier. If customer support cannot coordinate with their own delivery personnel, how is the customer expected to receive proper assistance?
This entire experience was disappointing—from the misleading delivery expectations to the unfair cancellation policy and ineffective customer support.
⚠️ My advice: Think twice before ordering from Toing. Make sure you check the delivery time before placing your order, because if it's unreasonable, you may not be able to cancel without losing your money.
⭐ Rating: 1/5 – One of the worst food delivery experiences I've had.
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Unreliable App with Terrible Customer Service
This is an absolutely pathetic app. If there were an option to give zero stars, I wouldn’t even give one. This company has absolutely no control over the restaurants listed on its platform. For the second consecutive day, my order was marked “out of stock” after accepting and processing it. This is nothing but sheer incompetence. What’s even worse is that the company has no problem collecting payment instantly, but conveniently takes 5 working days to process a refund for an order they failed to fulfill. It feels like they’re using customers’ money as an interest-free loan while making a fool of people with their poor service. This is one of the worst customer experiences I’ve had. Completely unreliable, unprofessional, and a total waste of time. I would strongly advise everyone to think twice before ordering through this app.
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Response from developer
Hello Nitin, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Very good app
Very good app doesn’t look like anyone can give this much of discount anywhere else but one problem is app interface is but confusing plz make your app ui look more clear
Response from developer
Hey Harsh, thank you for the praise and awesome review. Keep Swiggying. ^Sheena
Worst app ever
They dont even have delivery partners to parcel your order 😂😂😂😂😂
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Absolute Nightmare for Professionals – Avoid at All Costs!
If your time matters to you, stay far away from the Toing app. Don’t fall for their discounts; the hidden cost is your time, peace of mind, and sanity.
I ordered breakfast, planning my morning around my work commitments. Here is how Toing completely ruined my day:
* The Infinite Wait: The app took over 40 minutes just to assign a delivery partner.
* Useless Support AI & Customer Service: Trying to get help was a joke. I had to fight their useless AI bot for another 15–20 minutes just to get connected to a human executive.
* Forceful Mapping & Incompetence: When I finally spoke to an agent and requested a cancellation due to their extreme delay, they didn't help. Instead, they forcefully mapped a delivery partner who was miles away from the restaurant just to block my cancellation request.
* Complete Lack of Empathy: As a working professional, I have back-to-back meetings. My breakfast window was completely gone, and the food was on track to arrive by lunchtime. Even though the rider had only just reached the restaurant and hadn't even started delivery, the executive refused to understand my situation. They threatened that I would have to pay the full amount if I canceled, or forced me to take a delivery I no longer had the time to receive.
If you are a professional, a student, or anyone who runs on a schedule and plans their day, Toing is completely unreliable. They use cheap tricks like discounts to lure you in, but their operations are completely incompetent and their customer care is hostile.
Do not install. Do not bother. Save yourself the hassle.
I ordered breakfast, planning my morning around my work commitments. Here is how Toing completely ruined my day:
* The Infinite Wait: The app took over 40 minutes just to assign a delivery partner.
* Useless Support AI & Customer Service: Trying to get help was a joke. I had to fight their useless AI bot for another 15–20 minutes just to get connected to a human executive.
* Forceful Mapping & Incompetence: When I finally spoke to an agent and requested a cancellation due to their extreme delay, they didn't help. Instead, they forcefully mapped a delivery partner who was miles away from the restaurant just to block my cancellation request.
* Complete Lack of Empathy: As a working professional, I have back-to-back meetings. My breakfast window was completely gone, and the food was on track to arrive by lunchtime. Even though the rider had only just reached the restaurant and hadn't even started delivery, the executive refused to understand my situation. They threatened that I would have to pay the full amount if I canceled, or forced me to take a delivery I no longer had the time to receive.
If you are a professional, a student, or anyone who runs on a schedule and plans their day, Toing is completely unreliable. They use cheap tricks like discounts to lure you in, but their operations are completely incompetent and their customer care is hostile.
Do not install. Do not bother. Save yourself the hassle.
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Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Worst aap ever
The estimated delivery time for my order was 30 minutes, but even after waiting for over an hour, the delivery partner had not reached the location. When I tried to cancel the order, I was informed that I would have to pay the full order amount as a cancellation charge, leaving me with no practical option to cancel. To make matters worse, the delivery partner called and accused me of wasting his time because he was unable to reach the restaurant and get the correct location. He even asked me to cancel the order myself, which the app was not allowing without charging me. This was my first experience using the app, and it was extremely disappointing. If you’re ordering because of the shorter delivery times advertised, don’t fall for it. The promised delivery time was completely inaccurate, and the overall customer experience was frustrating and unacceptable.
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Response from developer
Hello Riya, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
