Delivery
Good services
Never suggest
I had a terrifying experience with Toing late at night. The assigned delivery partner was extremely aggressive, shouting at me over the phone and hurling verbal abuse when I tried to give him directions. He was shouting so loudly outside my building that I could hear him from my balcony, repeatedly demanding I "come downstairs."
As a woman alone late at night, I felt completely unsafe to go down. When I contacted Toing customer support, instead of de-escalating or protecting me, they asked me to share my personal phone number directly with the abusive rider. Left with no choice, I cancelled the order for my own safety—only for Toing to unfairly charge me a 100% cancellation fee. To make matters worse, support falsely claimed I never answered the rider's calls (I have call logs proving otherwise), and the rider even called my phone after the cancellation.
Toing penalised me financially for prioritising my personal safety over an abusive partner. Total failure in rider vetting, customer safety, and support accountability.
As a woman alone late at night, I felt completely unsafe to go down. When I contacted Toing customer support, instead of de-escalating or protecting me, they asked me to share my personal phone number directly with the abusive rider. Left with no choice, I cancelled the order for my own safety—only for Toing to unfairly charge me a 100% cancellation fee. To make matters worse, support falsely claimed I never answered the rider's calls (I have call logs proving otherwise), and the rider even called my phone after the cancellation.
Toing penalised me financially for prioritising my personal safety over an abusive partner. Total failure in rider vetting, customer safety, and support accountability.
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Response from developer
Hello Shubhankar, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Good App prices always low✨
Good
Response from developer
Hey Devansh, thank you for the stars and keep Swiggying :)
good
good
Response from developer
Hey Sarwasthi, thank you for the stars and keep Swiggying :)
Complaint Regarding Order Cancellation and Poor Customer Experience
Dear Toing Support Team,
I am writing to raise a complaint regarding my recent cake order placed through your app at around 12:30 AM.
The order was prepaid, and the payment had already been successfully completed. However, when the delivery partner reached the restaurant, he was informed that the restaurant had already closed and that the order could not be prepared.
What I found disappointing was that the restaurant was apparently accepting orders even though it was closed. The delivery partner was already standing outside the restaurant, and I was informed that the restaurant had closed the shop. When I mentioned that the delivery partner was already there, I was simply told that the amount would be refunded. Shortly afterwards, the refund was processed without any proper resolution or explanation.
I understand that unexpected situations can happen, but this kind of experience is not acceptable, especially when a customer has already made the payment and is expecting the order to be delivered.
I would request you to please look into:
1. Why the restaurant was accepting prepaid orders after closing time.
2. Why the order was allowed to be placed and paid for in the first place.
3. Whether any action will be taken to prevent this from happening to other customers.
I am not only concerned about the refund, but also about the inconvenience and the poor customer experience caused by this incident.
Please investigate the matter and provide me with an explanation.
I am writing to raise a complaint regarding my recent cake order placed through your app at around 12:30 AM.
The order was prepaid, and the payment had already been successfully completed. However, when the delivery partner reached the restaurant, he was informed that the restaurant had already closed and that the order could not be prepared.
What I found disappointing was that the restaurant was apparently accepting orders even though it was closed. The delivery partner was already standing outside the restaurant, and I was informed that the restaurant had closed the shop. When I mentioned that the delivery partner was already there, I was simply told that the amount would be refunded. Shortly afterwards, the refund was processed without any proper resolution or explanation.
I understand that unexpected situations can happen, but this kind of experience is not acceptable, especially when a customer has already made the payment and is expecting the order to be delivered.
I would request you to please look into:
1. Why the restaurant was accepting prepaid orders after closing time.
2. Why the order was allowed to be placed and paid for in the first place.
3. Whether any action will be taken to prevent this from happening to other customers.
I am not only concerned about the refund, but also about the inconvenience and the poor customer experience caused by this incident.
Please investigate the matter and provide me with an explanation.
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Response from developer
Hello Khushwant, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
No Delivery, Late Delivery
Multiple instances when food was not getting delivered at all or sometimes it get delivered 30 minutes late (Talking about less than 3 Kms radius). Wouldn’t recommend if you want things on time.
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Pathetic Pathetic Pathetic Experience
Extremely disappointing experience. The food quality was pathetic and nowhere close to what was expected. The restaurant options available on the platform are also extremely poor, with very limited choices that don’t seem to prioritize quality or customer satisfaction.
To make matters worse, the delivery experience was equally frustrating. The delivery partner’s service was unprofessional, and when I reached out to customer support for help, the response was absolutely useless. The customer service team showed no urgency, ownership, or willingness to actually resolve the issue.
Overall, from the restaurant selection to the food quality, delivery, and customer support, every part of the experience was disappointing. This is certainly not the level of service a customer expects after paying for an order. A complete waste of money and a terrible overall experience.
To make matters worse, the delivery experience was equally frustrating. The delivery partner’s service was unprofessional, and when I reached out to customer support for help, the response was absolutely useless. The customer service team showed no urgency, ownership, or willingness to actually resolve the issue.
Overall, from the restaurant selection to the food quality, delivery, and customer support, every part of the experience was disappointing. This is certainly not the level of service a customer expects after paying for an order. A complete waste of money and a terrible overall experience.
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Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Must read
I ordered a choco cake from a small cloud kitchen bakery, and it was completely burnt, and when I raised an issue, they first of all did not help at all. They did not even provide me with a single chance of refund and then on insisting again and again. they finally provided me with the number that I could call and that person said that they will provide me with a ₹31 coupon for ₹102 order and then when I did not agree to this and cut the call the next time I called they said that the refund has already been initiated of ₹31 and if it wasn’t initiated before, then they would have given me the full refund which is a straight up lie, and this is why I have already put a complaint in the consumer court itself. This app has zero helpful customer care service and does not care about the customer at all.
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Response from developer
Hello Aujasvi, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Good
Bestest food delivered on time
Response from developer
Hey, thank you for the praise and awesome review. Keep Swiggying.
First time
It’s a very good initiative taken from Swiggy and am sure lot of people will start to order from this app but my only issue is why don’t they have options to pay tip online for the delivery person?
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
One of the WORST food delivery experiences I’ve had.
I gave this app two chances, and somehow they managed to mess up both orders.
The first order was a salad and a coffee. The app promised 45–50 minutes, but it took over an hour, and when it finally arrived, the coffee was simply missing. Getting a refund was somehow even more frustrating than the missing item. Customer support spent nearly 45 minutes arguing with me, repeatedly trying to push a coupon worth less than the actual coffee instead of giving me a proper refund.
I stupidly decided to give them another chance today. I ordered two separate coffees—a white mocha and a cortado. What arrived? Two half-filled cups of the same coffee. The white mocha was completely missing. My ₹295 order was then met with an offer of only ₹165 back, along with yet another attempt to give me a coupon instead of a refund.
And the coffee I actually received was genuinely disgusting. It was lukewarm, the cup was greasy, and there was a visible layer of oil floating on top of the coffee. One sip left an oily residue all over my lips. Whatever was put into that drink, it certainly did not resemble a properly prepared coffee.
At this point, this doesn’t feel like an occasional mistake—it feels like the app simply cannot get a basic order right. Missing items, incorrect items, half-filled drinks, terrible quality, and an unnecessarily difficult refund process. Customer service makes the experience even worse.
Two orders. Two disasters. I wouldn’t trust this app with a basic coffee order, let alone recommend it to anyone.
I don’t even begin to understand how there is oil in my coffee
The first order was a salad and a coffee. The app promised 45–50 minutes, but it took over an hour, and when it finally arrived, the coffee was simply missing. Getting a refund was somehow even more frustrating than the missing item. Customer support spent nearly 45 minutes arguing with me, repeatedly trying to push a coupon worth less than the actual coffee instead of giving me a proper refund.
I stupidly decided to give them another chance today. I ordered two separate coffees—a white mocha and a cortado. What arrived? Two half-filled cups of the same coffee. The white mocha was completely missing. My ₹295 order was then met with an offer of only ₹165 back, along with yet another attempt to give me a coupon instead of a refund.
And the coffee I actually received was genuinely disgusting. It was lukewarm, the cup was greasy, and there was a visible layer of oil floating on top of the coffee. One sip left an oily residue all over my lips. Whatever was put into that drink, it certainly did not resemble a properly prepared coffee.
At this point, this doesn’t feel like an occasional mistake—it feels like the app simply cannot get a basic order right. Missing items, incorrect items, half-filled drinks, terrible quality, and an unnecessarily difficult refund process. Customer service makes the experience even worse.
Two orders. Two disasters. I wouldn’t trust this app with a basic coffee order, let alone recommend it to anyone.
I don’t even begin to understand how there is oil in my coffee
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Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue. ^Sheena
Super
Best app
Response from developer
Hey, thank you for the stars and keep Swiggying :)
Fast delivery
Amazing
Response from developer
Hey Shubhriti, thank you for the stars and keep Swiggying :)
Always put less amount
Tata
Response from developer
Hey Vishnu, we're glad that you liked our services. Thank you for the stars and keep Swiggying :)
Fraud
Very bad experience
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Restaurant
There is no much restaurant shows only they are showing restaurants which is nearby we cannot order food from restaurant which we like
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Waste of time
Its too long to deliver wasted more than 1 hr of mine
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Bad app
Very bad services. They don’t provide what they preach.
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
No customer support
Extremely disappointing customer support experience with Toing.
I understand that problems can happen with any app. Delays can happen sometimes, and I completely understand that. But when something goes wrong, having proper customer support is extremely important — at least someone who can actually listen to the customer, understand the problem, address it, and provide a solution.
Here’s what happened with me:
I placed a prepaid order, and Toing showed an estimated delivery time of 55 minutes. I waited patiently, but even after almost 50 minutes, a delivery partner had still not been assigned.
I was hungry, tired, and needed to sleep. Since there was still no delivery partner assigned and it was obvious that the order could take much longer, I decided to cancel the order.
But when I tried to cancel, I was told that ₹165 would be charged in full as a cancellation fee.
Seriously?
If a customer cancels an order immediately after placing it for no valid reason, then I understand charging a cancellation fee. But in this case, I had already paid for the order, waited for the promised delivery time, and the delivery partner still hadn’t even been assigned.
What am I supposed to do? Stay awake for another hour or two just waiting for my food?
The worst part is that there is no proper dedicated customer support number where you can talk to an actual person. There’s only an AI chatbot that doesn’t seem to understand the issue and keeps repeating the same scripted responses.
Problems can happen. Lack of customer support is a choice.
All I wanted was a simple solution: cancel the order and refund my money because the promised delivery time was not being met.
Very disappointing experience. I genuinely hope Toing takes this feedback seriously and introduces proper human customer support.
I understand that problems can happen with any app. Delays can happen sometimes, and I completely understand that. But when something goes wrong, having proper customer support is extremely important — at least someone who can actually listen to the customer, understand the problem, address it, and provide a solution.
Here’s what happened with me:
I placed a prepaid order, and Toing showed an estimated delivery time of 55 minutes. I waited patiently, but even after almost 50 minutes, a delivery partner had still not been assigned.
I was hungry, tired, and needed to sleep. Since there was still no delivery partner assigned and it was obvious that the order could take much longer, I decided to cancel the order.
But when I tried to cancel, I was told that ₹165 would be charged in full as a cancellation fee.
Seriously?
If a customer cancels an order immediately after placing it for no valid reason, then I understand charging a cancellation fee. But in this case, I had already paid for the order, waited for the promised delivery time, and the delivery partner still hadn’t even been assigned.
What am I supposed to do? Stay awake for another hour or two just waiting for my food?
The worst part is that there is no proper dedicated customer support number where you can talk to an actual person. There’s only an AI chatbot that doesn’t seem to understand the issue and keeps repeating the same scripted responses.
Problems can happen. Lack of customer support is a choice.
All I wanted was a simple solution: cancel the order and refund my money because the promised delivery time was not being met.
Very disappointing experience. I genuinely hope Toing takes this feedback seriously and introduces proper human customer support.
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Response from developer
Hello Subbu, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Order was not delivered
I was waiting for an hour for the order but still it was not arrived so I cancelled it and I would suggest you plz don’t place any of order on toing
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
