Absolutely terrible delivery and customer support. Do not use this app.
My order was nearly 3 hours late. For over an hour, the app kept saying the rider was “5 minutes away.” I contacted support multiple times and repeatedly asked to cancel, but they kept refusing because the order had supposedly been dispatched. They told me it would arrive soon, repeatedly apologized, and then eventually ended the support chat without even answering my cancellation question.
After all that, the app finally gave me an “order didn’t arrive” option to request a refund.
I’ve also previously paid extra for priority delivery and watched the rider deliver multiple other orders before mine. After these experiences, I’ve deleted Foodpanda and will be ordering directly from restaurants instead.
After all that, the app finally gave me an “order didn’t arrive” option to request a refund.
I’ve also previously paid extra for priority delivery and watched the rider deliver multiple other orders before mine. After these experiences, I’ve deleted Foodpanda and will be ordering directly from restaurants instead.
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Baler service dai
4 bar Oder korchi 4 bar e cancel kore disea 1h w8 koraia sawwar app
Late
When it’s little late or the distance is less between the shop and the consumer they don’t even assign a driver it’s to bad I got my order 30 late even though the shop was not even a km far from me
Good app!
Really good app, lots of choice. Their customer service is good too.
Worst customer service
They give the worst customer service. Customer services specialises in templated responses rather than actually being helpful to the customer. They say for any issues the amount is refunded but that refund never gets in. You lose money in short.
