Bad support team
Very bad and unfriendly app. Once place an order by mistake you don’t have the option to cancel it. Poor and pathetic customer service. I will not recommend it to anyone. Don’t waste your money.
This app is a scam/joke
This app and company is a trash scam app. No customer service, completely fictional delivery times.
Preparing your order 20-35 mins
Preparing your order 30-35 mins
Preparing your order 40-55 mins
Preparing your order 20-30 mins
Which is it foodpanda? What’s the colour of your sky? Pink?
Preparing your order 20-35 mins
Preparing your order 30-35 mins
Preparing your order 40-55 mins
Preparing your order 20-30 mins
Which is it foodpanda? What’s the colour of your sky? Pink?
Scammers foodpanda
Worst food platform ever.vouchers are scams.
Worst App and Worst Service Ever
I ordered food on 9.33pm. Its 11.58 now. Rider says he doesnt have charge on phone. Asks to take food from his preferred place. In app no place to reach helpline or chat with anyone or to complain anout rider and order. Work app someone can make.
No place to chat with customer service executive. Last time I am placing order here. Foodie is 1000 time better.
No place to chat with customer service executive. Last time I am placing order here. Foodie is 1000 time better.
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Poor Customer Services
Foodpanda's services is extremely poor, and they don’t even have any proper customer helpline service
Bad service
They take so long to deliver the food. They kept on dragging out the tike until it was 1 hour late and the order wasn’t even that big. The food by that time is basically won’t even be eatable. If there are so much demands then why aren’t there more riders working? Waste of my time. Don’t even wanna give that 1 star.
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Complaints
Dear Customer Service Team,
I would like to express my disappointment regarding the delivery service and the way my concern was handled by your delivery staff.
Could you please explain why it takes 2 hours to deliver just one cup of drink? The delivery location is only around 100 steps away if someone walks there, so this delay is extremely inconvenient and unacceptable.
In addition, I was very disappointed with the delivery staff’s response. Instead of providing proper assistance or apologizing for the delay, the staff responded in a rude and unfriendly manner. I believe customers should be treated with respect and professionalism, especially when there is a service issue.
If the service continues to be this inefficient and the customer support attitude does not improve, I am sorry to say that I may have to stop using the application. I am also considering deleting the application due to this poor experience.
I kindly request that you investigate this matter and take appropriate action to improve both the delivery service and staff communication.
Thank you for your attention. I look forward to your response.
I would like to express my disappointment regarding the delivery service and the way my concern was handled by your delivery staff.
Could you please explain why it takes 2 hours to deliver just one cup of drink? The delivery location is only around 100 steps away if someone walks there, so this delay is extremely inconvenient and unacceptable.
In addition, I was very disappointed with the delivery staff’s response. Instead of providing proper assistance or apologizing for the delay, the staff responded in a rude and unfriendly manner. I believe customers should be treated with respect and professionalism, especially when there is a service issue.
If the service continues to be this inefficient and the customer support attitude does not improve, I am sorry to say that I may have to stop using the application. I am also considering deleting the application due to this poor experience.
I kindly request that you investigate this matter and take appropriate action to improve both the delivery service and staff communication.
Thank you for your attention. I look forward to your response.
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No Customer Service & No respect for “NO CUTLERY”
ZERO CUSTOMER SERVICE. LET ME ADD FOOD WHEN THE PLACE IS CLOSED SO I CAN SEE WHAT THEY HAVE & ORDER WHEN IT OPENS. Also STOP the multi stop nonsense. I order priority. Tonight I got my food 30-40 minutes AFTER pick up from the restaurant (it usually takes 5-10 minutes). Smoothies are disolved & warm, warm food is cold & cold pressed juice is ruined. Whatever new changes you made are terrible . To bad, restaurants will stop getting my orders. ALSO SICK OF THEM IGNORING NO CUTLERY- I Have Multiple bags of them, such a waste. I put no cutlery in the order button & even in the individual notes.
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Worst app
Such a cheater i placed order and they just increased the amount even not letting me use any vouchers only showing to attract me
Scamming with extra steps
A biryani with chicken from Nilar(Yankin) costs only 12,000kyts at the shop. It costs 14,000kyts on the app. Shouldn’t they just describe the price same as the restaurant? Now they show like they charge only 500kyts for delivery fees and 95kyts for service fees, however, there actually is hidden fees 2,000kyts where they increased the original price with percentage. The more expensive the dish is, the more profit for them.
Imagine u order 5 biryanis and they have already charged you 10,000kyts hidden fees although the trip is same. Imagine u order some crazy expensive dishes from crazy expensive restaurants.
Damn, ez money!
Imagine u order 5 biryanis and they have already charged you 10,000kyts hidden fees although the trip is same. Imagine u order some crazy expensive dishes from crazy expensive restaurants.
Damn, ez money!
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Items Disappear at Checkout
I added multiple items to my cart, went to the payment screen, and somehow the app deleted everything from the cart. All that time spent selecting items, completely wasted. It’s happening after last update. 😑
Buggy app, unreliable stores, and terrible CS
When it works it’s mediocre , when it doesn’t it’s a complete waste of time. App is buggy, no one holds their CS team accountable for the terrible copy-paste answers with absolutely no resolution.
Inefficient service
My order came an hour late and the icecream was completely melted. Foodpanda's policy for riders to save time by delivering to multiple people before a user at the same time is completely useless, inefficient and inconveinent for people who order things. This has been inconvenient from the moment it started. Take account of the experience of foodpanda users.
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Fraud
Totally fraud
hiding the live chat every single update
not being transparent about the status of the delivery, i’ve been stuck on preparing your food for 2 hours and still nothing changes, let’s be real it’s the driver issue. and i can’t even find the live chat to resolve this issue let alone contact the rider. every single update they deliberately hide the live chat and the refund button is gone.
edit: stupidest app in existence, the second you press help button to cancel the order that you’ve waited for 1hr, and still shows 30-40 minute, they hide the cancel button again and assign a fake rider that doesn’t move for 30 minute which crazy far from the restaurant and doesn’t reply to message, cancelled the subscription in a heartbeat i’m going to grab
edit^2: and now they want to cancel my order after almost 2 hour waiting, which shows a 8myr voucher compensation or continue waiting, wouldn’t even let me reach to an agent, who in their right mind will continue waiting after you pull out a fake rider shenanigan and now you are brush my 2 hr waiting time off with a 8 myr voucher
edit: stupidest app in existence, the second you press help button to cancel the order that you’ve waited for 1hr, and still shows 30-40 minute, they hide the cancel button again and assign a fake rider that doesn’t move for 30 minute which crazy far from the restaurant and doesn’t reply to message, cancelled the subscription in a heartbeat i’m going to grab
edit^2: and now they want to cancel my order after almost 2 hour waiting, which shows a 8myr voucher compensation or continue waiting, wouldn’t even let me reach to an agent, who in their right mind will continue waiting after you pull out a fake rider shenanigan and now you are brush my 2 hr waiting time off with a 8 myr voucher
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Review
Worst platfrom ever
foodpanda
Im from philippines, i made an account and my number wont work, says my number is being blocked from this platform.
Good Service, High Charges
Service is okay, but the extra taxes and charges are too high. Please review these charges and make them more reasonable for customers.
They cancel, you pay
They will cancel your order and still charge you. There is no way to even contact them. DO NOT TRUST FOODPANDA with bank information.
Bad
Does not have enough variety of items and keep removing options. They sell cigarettes and rolling paper with no issue yet they STOPPED selling vapes which is completely unnecessary.
