foodpanda User Reviews

Customer Experience

Positive experience21.5% of reviews
Neutral3.8% of reviews
Negative experience74.7% of reviews

~ Based on 1,351 written reviews from the US App Store.

What users say

Is foodpanda Safe?

foodpanda: Food & Groceries appears safe based on user ratings. AppsHunter Safety Score for foodpanda is 90/100.

This assessment is based on 250,449 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.6% of ratings point to a safe experience
5.7% of ratings suggest some concerns
5.7% of ratings point to a risky experience

~ Based on 250,449 App Store ratings for foodpanda.

Is foodpanda Legit?

foodpanda: Food & Groceries appears to be a legitimate app. AppsHunter Legitimacy Score for foodpanda is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Absolutely terrible delivery and customer support. Do not use this app.

My order was nearly 3 hours late. For over an hour, the app kept saying the rider was “5 minutes away.” I contacted support multiple times and repeatedly asked to cancel, but they kept refusing because the order had supposedly been dispatched. They told me it would arrive soon, repeatedly apologized, and then eventually ended the support chat without even answering my cancellation question.

After all that, the app finally gave me an “order didn’t arrive” option to request a refund.

I’ve also previously paid extra for priority delivery and watched the rider deliver multiple other orders before mine. After these experiences, I’ve deleted Foodpanda and will be ordering directly from restaurants instead.
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Baler service dai

4 bar Oder korchi 4 bar e cancel kore disea 1h w8 koraia sawwar app

Late

When it’s little late or the distance is less between the shop and the consumer they don’t even assign a driver it’s to bad I got my order 30 late even though the shop was not even a km far from me

Good app!

Really good app, lots of choice. Their customer service is good too.

Worst customer service

They give the worst customer service. Customer services specialises in templated responses rather than actually being helpful to the customer. They say for any issues the amount is refunded but that refund never gets in. You lose money in short.

Login bug.

I don’t know why I can't log into my account. It seems they keep sending me the same code repeatedly, and not a single one will work. Do they want us to use it or not? It's been months, and I’ve tried with different numbers and devices, but none of my old IDs are working. Do I have to create a new account? We don't have unlimited SIM numbers.
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Flop

Flop

Not working

Check your app dose support new iOS

Priority Delivery is a scam

Extremely disappointed with Foodpanda. I paid extra money for priority delivery expecting a faster order, but they just kept pushing back the delivery time repeatedly. What is the point of paying extra if it takes the same or even longer time? On top of that, customer support provides zero help regarding this issue. Never paying for Priority Delivery again!
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Slow

Slow delivery even if I pay for priority

:/

Won’t let me sign up at all!

Unprofessional

Very disappointing experience. Poor customer support, no accountability, and practices that feel misleading. I would not recommend Foodpanda.

Refund cannot be spent and cannot be cashed out

Worst experience ever

Convenient food delivery

Foodpanda makes ordering food convenient, with a good variety of restaurants and an easy-to-use ordering process.

faltu service

if possible try to avoid this app

Now better with Apple Pay

The app is much better now you can use Apple Pay, so simple to order and pay.

Terrible

Order at 8 PM, cancelled my order at 10:10 PM. Jokes

Just a review

Very good and efficient app

Bad support team

Very bad and unfriendly app. Once place an order by mistake you don’t have the option to cancel it. Poor and pathetic customer service. I will not recommend it to anyone. Don’t waste your money.

This app is a scam/joke

This app and company is a trash scam app. No customer service, completely fictional delivery times.

Preparing your order 20-35 mins
Preparing your order 30-35 mins
Preparing your order 40-55 mins
Preparing your order 20-30 mins

Which is it foodpanda? What’s the colour of your sky? Pink?