Fake ads
Don’t listen trash upon trash
Don’t order!! Absolutely terrifying
I ordered food at 12:03pm from a store that was just 1km away from me! Tell me why is the driver, instead of delivering food to me, decides to cycle 4 suburbs away from me? I keep refreshing the page, but the driver just kept going farther and farther!! I’ve been waiting for way over an hour, and customer service is doomed. No service offering customer support, they only limit your options to contacting the driver (the driver does not pick up your calls nor answer your MANY texts). The restaurant does their job, but the main problem lies on the driver and no customer service. At this point, my food is flying away to God knows where and forever missing.
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Poor service and disappointed user experience
First, the delivery times are extremely long. Most of my orders take at least an hour, and one order took about 3 hours. I placed the order around 6 PM and did not receive it until around 9 PM.
Second, the customer service is poor and the cancellation process makes no sense. About 5 minutes after placing that 3-hour order, I tried to cancel because the app showed such a long delivery time. HungryPanda told me I had to contact the restaurant myself. I called the restaurant, but they refused to cancel because they said they had already started preparing the food. I find that very confusing: if the estimated delivery time is 3 hours, why is the order already impossible to cancel only 5 minutes after placing it?
Even worse, neither side wanted to take responsibility. The restaurant basically said it was not their problem, while HungryPanda also said it was not their responsibility. As a customer, I was simply passed back and forth with no real help.
Finally, on another order, the delivery driver left my food in a location where there was a clearly posted sign saying that packages were not allowed to be left there. As a result, I could not find the food afterward. Despite this, HungryPanda refused to give me a refund.
Long delivery times, poor customer support, no accountability, and refusal to refund an order that I never received. Based on my experience, I would not recommend using HungryPanda.
Second, the customer service is poor and the cancellation process makes no sense. About 5 minutes after placing that 3-hour order, I tried to cancel because the app showed such a long delivery time. HungryPanda told me I had to contact the restaurant myself. I called the restaurant, but they refused to cancel because they said they had already started preparing the food. I find that very confusing: if the estimated delivery time is 3 hours, why is the order already impossible to cancel only 5 minutes after placing it?
Even worse, neither side wanted to take responsibility. The restaurant basically said it was not their problem, while HungryPanda also said it was not their responsibility. As a customer, I was simply passed back and forth with no real help.
Finally, on another order, the delivery driver left my food in a location where there was a clearly posted sign saying that packages were not allowed to be left there. As a result, I could not find the food afterward. Despite this, HungryPanda refused to give me a refund.
Long delivery times, poor customer support, no accountability, and refusal to refund an order that I never received. Based on my experience, I would not recommend using HungryPanda.
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Response from developer
Hungrypanda attaches great importance to the issues you reflect, we have collected feedback to relevant departments to deal with them. We will try our best to solve the problems, continuously coordinate and optimize the resources to provide you with a satisfactory dining experience next time.
Very bad app
I ordered food and it took so long to deliver, almost an hour and half when the app says 24 minutes. The food turns out to be cold, I had to heat it up, very bad experience. Also the delivery person only spoke English and the platform is Chinese, my roommate couldn’t speak English, that’s why she used this app, now she lost her food because she couldn’t communicate with the delivery person, I will not use this app again
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terrible driver, left with my food and app didn’t even give refund with no explanation
we wasted both time communicating with the driver who didn’t even deliver our food and time trying to get refund for their mistake which they did not give. horrible experience overall. work on your policies
