Horrible Service
The service is absolutely terrible and communication with support is extremely difficult. Last time I ordered soup noodles, the soup was completely spilled on delivery. I followed the instructions, took photos and screenshots to submit my refund request at 5 PM. I only received their response at 2 AM, telling me my refund was cancelled without providing any reason.
Over the next 4–5 days, I contacted customer support 3-4 times. Each conversation took 30–40 minutes. They still refused to explain why they rejected my claim, and even demanded I go through the trash at 2 AM to provide extra proof. They promised SMS updates for my case, yet I heard nothing for three days. In the end they only offered a half-price refund. I wasted so much of my time for nothing, this platform is a mess.
Over the next 4–5 days, I contacted customer support 3-4 times. Each conversation took 30–40 minutes. They still refused to explain why they rejected my claim, and even demanded I go through the trash at 2 AM to provide extra proof. They promised SMS updates for my case, yet I heard nothing for three days. In the end they only offered a half-price refund. I wasted so much of my time for nothing, this platform is a mess.
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Shame on you, hungry panda
I have no idea how this platform got so many 5stars reviews. As far as my experience, I would say this business is greedy and love playing word games. First, the coupon system is a scam. You only get the surprise AFTER checkout then you will see these vouchers expire in one month and cannot be stacked with any other type of promotion or coupon, meaning you can almost never actually using them. Second, their priority delivery service is a joke and a zero risk cash grab from the company. It takes as long as a regular order. If the food happens to arrive on time, they will pocket your extra money. If it is late, they will simply refund the priority fee. Third, their merchant list invalid phone number, and the platform customer will also say they were able to contact the merchant. You basically just to have to cross your fingers to pray your order goes smoothly.
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App trick you and put your order far + bad CS
Delete my account and app right away after first try! The app glitches by putting my order to a store 4 miles away while there’s one across my campus! Call the CS right away because interestingly they are not placing cancel button! CS won’t help me cancel the order eventhough it’s their app that sucks! No chinese App with maximalist design and poor user app
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The worst service ever
This is the worst service, they always late,
Beware hackers!
Although this app gives you access to many Asian groceries and local restaurants, there is a MAJOR flaw in its security features. I ordered a meal from a restaurant near me and the very next day I was (thankfully) called by my bank to let me know that I had a bunch of charges, one after the other from later that same night. I had to cancel my card, unfreeze my account and do several pages of annoying paperwork. This app is a security risk and sadly, I have had to delete it. Buyer beware! (Update - there's a "corporate" BS response to this post. THIS APP IS FULL OF PEOPLE WHO WILL STEAL YOUR FINANCIAL INFORMATION!!)
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No privacy at all
Opt out for marketing notifications but constantly receive them
Payment option is very limited and it is very challenging to contact the customer service team.
Payment is only with Alipay and Wechat pay for Au user
送餐太慢
送餐太慢
They treat people based on the language
If you switch between Chinese and English you get different pricing and different promo.
✅
Tried placing an order for the first time today and could not get it to through to the payment page on my regular browser. Switched to an alternative browser, the order went through, only to realized I placed the order pickup for the wrong day! Their dates and day of the week were incorrect and I only paid attention to the order being next Monday, not realizing the date was off. I called the shop I ordered from to verify what day the order is for on their end and they said it was showing as Tuesday and they could not cancel it for me on their end. I couldn't see a cancel button from the app on my end either. I then reached out to Hungry Panda's customer service, and within minutes a rep had called me to help. She communicated with the store to confirm they could move the date and then called me back to let me know. I'm so used to all US apps being overrun with frustrating AI nonsense that it really surprised me how responsive and helpful she was. 3 stars for the confusing interface and mislabeled dates, 10 stars for the customer service lady who I hope has a great rest of her day.
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5 miles took 2+hrs to deliver in 2026
This app‘s delivery is a joke. Not just once but three times took me 2+ hrs to get my food while it is only 5 miles distance. Not even mentioning they charge 30% more extra fee than the price of your order. Worst delivery app ever.
网络延迟
网络上的更新有延迟食物已经做好了，但一直显示没有做好，说要等待，白白浪费了时间，但是商家其实早就做好了
I’m absolutely livid
Random guy gave me POSIONOUS food and told me if I download the app I’ll get a free boba btw I never got it. I’m livid. I open my packet of free food excited to indulge in a snack but NO. Opening it caused my eyes to start watering and I swear my nose hairs started burning from the root. If you think I was going to bother letting that poison enter my digestive system you can think again. Oh but it’s fine I get a free boba!! NO. I didn’t. I opened this Temu x just eat breed of an app and am told I have the pay £7 for my supposeded free drink. Disgusting so naturally I check the reviews to see that I’m not the only one with this horrible less than satisfactory app. Don’t download and don’t spend your money.
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Response from developer
Hungrypanda is deeply sorry for the situation you encountered. Please provide the corresponding order number so that the we can check and deal with your problem. At the same time, we will feedback and strengthen supervision. Thank you very much for your feedback and support!
垃圾软件
不让选择通知内容，我打开通知唯一想知道的只有订单信息。尼玛一堆广告。纯故意的
Scam Promo
Promo is a Scam
Response from developer
Do you encounter any problems in the process of using the platform? Please feedback your questions to the platform online customer service at your convenience, and the corresponding customer service will handle it for you.
Scam app. $10 unauthorised charges every month
They kept charging $10 to my credit card once a month until I noticed. I didn’t subscribe to anything and I only ordered food delivery twice with this app. Total scam.
Worst app
Worst food delivery app ever
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Brilliant way to lose customers – well done, “Angry”Panda
Congratulations, HungryPanda: you’ve managed to turn a simple food order into a masterclass in how not to run a delivery service. This experience has been so impressive that as soon as my order arrives, I’ll be deleting the app.
This isn’t even the first time either – clearly, consistency is just not your thing. I’m sure the restaurant owners on your platform will be thrilled to hear how their reputation is being handled. I’ll make sure my friends, and the restaurants I know who use you, get the full story.
If your goal was to make customers think twice before ordering again, mission accomplished.
This isn’t even the first time either – clearly, consistency is just not your thing. I’m sure the restaurant owners on your platform will be thrilled to hear how their reputation is being handled. I’ll make sure my friends, and the restaurants I know who use you, get the full story.
If your goal was to make customers think twice before ordering again, mission accomplished.
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Response from developer
Do you encounter any problems in the process of using the platform? Please feedback your questions to the platform online customer service at your convenience, and the corresponding customer service will handle it for you.
