Inconsistent and Getting Worse!!
I used to love this app. It was easy to use. Not anymore.
Now you have to upload every single receipt, which means requesting printed receipts when text or email isn't available. Way to go on sustainability.
They've also quietly changed the rules so you have to activate before making a purchase. Before, I'd activate afterward since I don't always remember a business has Franki rewards. Now they're denying cashback for that, and it's not even consistent. Same day, two different businesses, same activate-after process for both, and one went through while the other got declined. Make it make sense.
On top of that, they declined a receipt upload claiming the date was missing, so I had to reupload the exact same photos with the date circled, when it was clearly visible the first time. Pointless.
Now I get why the recent reviews are all one stars lol. This app is getting worse, not better. I'm withdrawing every credit I have and deleting it for good.
Now you have to upload every single receipt, which means requesting printed receipts when text or email isn't available. Way to go on sustainability.
They've also quietly changed the rules so you have to activate before making a purchase. Before, I'd activate afterward since I don't always remember a business has Franki rewards. Now they're denying cashback for that, and it's not even consistent. Same day, two different businesses, same activate-after process for both, and one went through while the other got declined. Make it make sense.
On top of that, they declined a receipt upload claiming the date was missing, so I had to reupload the exact same photos with the date circled, when it was clearly visible the first time. Pointless.
Now I get why the recent reviews are all one stars lol. This app is getting worse, not better. I'm withdrawing every credit I have and deleting it for good.
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Eh
Would be good if they accepted my receipts
Really liked this app until it stopped working
The app worked really well and was super simple to use back then! I didn’t even really mind after they started implementing the required screenshots. Slightly inconvenient but I can understand. But I would take the time to grab screenshots of receipts just to have my request rejected without any reason. After reuploading more, still rejected. Seems like the app just completely stopped working after the receipt screenshot requirement. Wasted a lot of time retrieving those too. I unfortunately will have to stop using this app :(
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Was seamless but now requires manual receipt and rejects rewards wrongly; TERRIBLE
now requires manual receipt and rejects rewards wrongly; TERRIBLE
Not what it use to be
Very limited cash back restaurants. Make you submit a receipt just for XP points, not even cash back.
