Inconsistent and Getting Worse!!
I used to love this app. It was easy to use. Not anymore.
Now you have to upload every single receipt, which means requesting printed receipts when text or email isn't available. Way to go on sustainability.
They've also quietly changed the rules so you have to activate before making a purchase. Before, I'd activate afterward since I don't always remember a business has Franki rewards. Now they're denying cashback for that, and it's not even consistent. Same day, two different businesses, same activate-after process for both, and one went through while the other got declined. Make it make sense.
On top of that, they declined a receipt upload claiming the date was missing, so I had to reupload the exact same photos with the date circled, when it was clearly visible the first time. Pointless.
Now I get why the recent reviews are all one stars lol. This app is getting worse, not better. I'm withdrawing every credit I have and deleting it for good.
Now you have to upload every single receipt, which means requesting printed receipts when text or email isn't available. Way to go on sustainability.
They've also quietly changed the rules so you have to activate before making a purchase. Before, I'd activate afterward since I don't always remember a business has Franki rewards. Now they're denying cashback for that, and it's not even consistent. Same day, two different businesses, same activate-after process for both, and one went through while the other got declined. Make it make sense.
On top of that, they declined a receipt upload claiming the date was missing, so I had to reupload the exact same photos with the date circled, when it was clearly visible the first time. Pointless.
Now I get why the recent reviews are all one stars lol. This app is getting worse, not better. I'm withdrawing every credit I have and deleting it for good.
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Eh
Would be good if they accepted my receipts
Really liked this app until it stopped working
The app worked really well and was super simple to use back then! I didn’t even really mind after they started implementing the required screenshots. Slightly inconvenient but I can understand. But I would take the time to grab screenshots of receipts just to have my request rejected without any reason. After reuploading more, still rejected. Seems like the app just completely stopped working after the receipt screenshot requirement. Wasted a lot of time retrieving those too. I unfortunately will have to stop using this app :(
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Was seamless but now requires manual receipt and rejects rewards wrongly; TERRIBLE
now requires manual receipt and rejects rewards wrongly; TERRIBLE
Not what it use to be
Very limited cash back restaurants. Make you submit a receipt just for XP points, not even cash back.
New rules changed what Franki used to be
Franki has changed so many of their own rules since they’ve launched. From the creator fund, to cash back, receipts, and video uploads - making this app obsolete.
Good option for cash back
It is a good option.
Made me do so many tasks without giving me cashback
This is the first of many restaurant cash-back apps I’ve installed that seems like an absolute fraud so far. It makes you complete all these small tasks, link credit cards, and submit receipts, but I haven’t received payment after 3 days despite doing all of those (the app says cashbacks get deposited within minutes). Not happy about this.
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So hard to get a reward
They have made changes that have made it so difficult to get a reward. You get all the data. I get no rewards. What’s the point in using it anymore?
Good Cashback, Poor Customer Support
Cashback works when everything goes smoothly. However, when one transaction wasn’t verified automatically, support repeatedly asked for information that I had already provided, including screenshots showing the linked card. It felt like my case wasn’t being reviewed carefully. The app has potential, but the customer support process needs significant improvement.
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No customer support
I’ve had the same issues and others recently. App used to be ok, lately I’ve had multiple receipts denied and there is never a response why provided. I’ve doe the contact us and it’s crickets. Basically use it and maybe you get the 5% and maybe you don’t. Are they not getting their funding and just cut rewards when they feel like it?
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Good but a few glitches
Have earned a little money. Unable to upload my picture for my profile- won’t save. Some glitches when typing reviews with it suddenly repeating words multiple times.
Use to be a great app till they changed credit card tracking system
I use to love this app Frankie as it was great earning cash back. However a few months ago they changed their credit card tracking system and now none of my purchases are being recognized to earn cash back. Kinda defeats the purpose of using this app. Fix this app the way it was so I can earn cash back on my purchases once again and I will update my rating.
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Eh
They changed the rules recently regarding receipts and didn’t notify customers clearly, so they refused to issue cashback for numerous transactions. I even pointed out the wording in their FAQ/help section of the app and their response was basically, “too bad, you messed up.” There’s also an error with the app and my login. I’ve tried updating and resetting password and even wrote them about it, but no one wrote me back. Also, the app has constantly deleted my card. What is this company’s response? They blamed me and told me to not remove my card! The even said I wasn’t getting card back because my card wasn’t linked. This app is good when it works but their customer service is lacking tremendously, and they aren’t nice at all when a problem is brought up. Do better.
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Response from developer
Hi Catherine! Thank you for the detailed feedback, and we're sorry for the frustration on all fronts. We highly recommend making sure you're subscribed to our emails where we send out frequent user communication on app updates and rewards changes to make sure all users are clearly in the loop. We want to make sure our receipt policies are clear and correctly communicated, and we'll flag this to our team to review the FAQ wording you referenced. We'd also like to get to the bottom of the login issue and the card being removed, that shouldn't be happening. Please reach out to us at socialclub@frankiapp.com with your account details so we can look into all three issues directly for you.
Was 5 stars, now 1 star
So you link a credit card and you use to get credit for dinning now you still have a credit card linked but now have to submit your receipt to get your reward. Additionally the local based services on this app along with finding a restaurant by name is very suspect as an example and if you don’t add the apostrophe sign it won’t find your restaurant. The IT department seems unresponsive to simple requests. It was once 5 stars but no longer bring back the old Franki way of validating charges. I have YET to find a restaurant that you have that doesn’t require a receipt to get paid, and I eat out a lot using the Franki app over 10 times per week. What happened to PLAID too that linked our credit cards to Franki and now you only take Mastercard and Visa, no AMEX or Discover card
Updated 7-17-26 now 1 star We go to a local taco place that offers 15% cash back if you use your credit card on file with FRANKI for the past 8 Tuesdays in a row we have received 1 reward it’s truly dreadful and the customer service is basically nonexistent. It was great for a file but now really not worth it. We are hoping that FRANKI will get better but we have very little hope. We will let everyone know if the rewards ever come in.
Updated 7-17-26 now 1 star We go to a local taco place that offers 15% cash back if you use your credit card on file with FRANKI for the past 8 Tuesdays in a row we have received 1 reward it’s truly dreadful and the customer service is basically nonexistent. It was great for a file but now really not worth it. We are hoping that FRANKI will get better but we have very little hope. We will let everyone know if the rewards ever come in.
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Variety of food
This location has variety of egg dishes and sandwiches
Absolute scam - they withdrew my money and never gave it back
This app was easy to use but one day all my cash back rewards disappeared. They claim they were working on it, but like other users mentioned it was just connected to someone else’s bank account and all my rewards were withdrawn. What a waste. Never got my money back. Support was completely useless and kept pushing it off for over four months. Absolute scam, if you want to avoid payouts why use such a shady way to trick people.
DONT WASTE YOUR TIME OR ENERGY YOU WONT GET YOUR MONEY.
DONT WASTE YOUR TIME OR ENERGY YOU WONT GET YOUR MONEY.
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This app has an issue
I am currently waiting on an email back because I havent received any cash back when I hit withdraw and I am not sure why. I want to remain loyal on this app because I want to keep and support using this app throughout. I will give you guys the five stars if the issues regarding cash back has been fixed and remain consistent.
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Used to be good
Before when we had it connected to our bank to track our transactions, it used to be so much easier to get cash back. But now with this disconnect, and even when I would send in the receipts like they ask, they don’t reward me with the cash back. Their reasoning? Because I activated the offer not even a few hours after the purchase, it was the same day! Like are you kidding? Safe to say I’m done with this app. I can’t even withdraw the current amount that I have in there. They said they’ll send an email to confirm the withdrawal request, I sent it twice and nothing.
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A Headache
The 25% cashback promo is a scam to incentivize people to go to mediocre establishments and wait until the offer expires so they don’t have to pay you.
