Amazing!!
App has really improved love it!
Linking your credit card is useless
Linking your credit card is useless because they require a copy of the receipt most of the time! Beware! They are just getting your information.
The better yelp
I love using franki and whenever I want to go out to eat. I check if Franki is available there. Thank you to the team for making such a great app and system.
Closed restaurants
Just started using this app and have found multiple restaurants that are permanently closed. Probably an error with whatever mapping system they’re using but it’s not a good look and leads me to question other parts of the app.
Doesn’t have most of the places I want to go
I was actually looking forward to using this app. It’s very similar to the Upside App that I use mainly for gas. So I’m very familiar with being able to check in. The problem is is when I want to go to a restaurant it rarely is in the app so it’s more of a waste of time.
I think it would be better for people that often don’t know what they want to looking for suggestions. They can search for restaurants through this, but many times I already know which restaurants I wanna go and the majority of time they are not listed
Maybe it’ll be better in the future
I think it would be better for people that often don’t know what they want to looking for suggestions. They can search for restaurants through this, but many times I already know which restaurants I wanna go and the majority of time they are not listed
Maybe it’ll be better in the future
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Convoluted App
Albeit good if you are a social user to post reviews and videos of restaurants, this app has the worst and most inane rules. You cannot redeem points or cash back if you forget to activate (and they are strict about it); you must activate prior. Other apps I’ve used have much better timeframe and not being such sticklers about it. Who cares if it was activated afterwards? The purchase was made on the same day, so just accept it as the same day purchase!!
Also, why are there so many restaurants that have already closed still on the app? There are these places that are not even existent or closed down still lingering on the app, which makes it confusing to use.
Also, why are there so many restaurants that have already closed still on the app? There are these places that are not even existent or closed down still lingering on the app, which makes it confusing to use.
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decent
I’m no stranger to cash back apps. I sell that data and make that money. This app works and pays but is annoying.
Good food, service variable
I really enjoyed my ramen. I could see the gentleman server offering a level of service that I wasn’t given. Things like putting placements down on the table and topping up the water wasn’t offered to me.
Productive Cashback
This App Has Real Patternships And Saves You Money
Inconsistent and Getting Worse!!
I used to love this app. It was easy to use. Not anymore.
Now you have to upload every single receipt, which means requesting printed receipts when text or email isn't available. Way to go on sustainability.
They've also quietly changed the rules so you have to activate before making a purchase. Before, I'd activate afterward since I don't always remember a business has Franki rewards. Now they're denying cashback for that, and it's not even consistent. Same day, two different businesses, same activate-after process for both, and one went through while the other got declined. Make it make sense.
On top of that, they declined a receipt upload claiming the date was missing, so I had to reupload the exact same photos with the date circled, when it was clearly visible the first time. Pointless.
Now I get why the recent reviews are all one stars lol. This app is getting worse, not better. I'm withdrawing every credit I have and deleting it for good.
Now you have to upload every single receipt, which means requesting printed receipts when text or email isn't available. Way to go on sustainability.
They've also quietly changed the rules so you have to activate before making a purchase. Before, I'd activate afterward since I don't always remember a business has Franki rewards. Now they're denying cashback for that, and it's not even consistent. Same day, two different businesses, same activate-after process for both, and one went through while the other got declined. Make it make sense.
On top of that, they declined a receipt upload claiming the date was missing, so I had to reupload the exact same photos with the date circled, when it was clearly visible the first time. Pointless.
Now I get why the recent reviews are all one stars lol. This app is getting worse, not better. I'm withdrawing every credit I have and deleting it for good.
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Eh
Would be good if they accepted my receipts
Really liked this app until it stopped working
The app worked really well and was super simple to use back then! I didn’t even really mind after they started implementing the required screenshots. Slightly inconvenient but I can understand. But I would take the time to grab screenshots of receipts just to have my request rejected without any reason. After reuploading more, still rejected. Seems like the app just completely stopped working after the receipt screenshot requirement. Wasted a lot of time retrieving those too. I unfortunately will have to stop using this app :(
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Was seamless but now requires manual receipt and rejects rewards wrongly; TERRIBLE
now requires manual receipt and rejects rewards wrongly; TERRIBLE
Not what it use to be
Very limited cash back restaurants. Make you submit a receipt just for XP points, not even cash back.
New rules changed what Franki used to be
Franki has changed so many of their own rules since they’ve launched. From the creator fund, to cash back, receipts, and video uploads - making this app obsolete.
Good option for cash back
It is a good option.
Made me do so many tasks without giving me cashback
This is the first of many restaurant cash-back apps I’ve installed that seems like an absolute fraud so far. It makes you complete all these small tasks, link credit cards, and submit receipts, but I haven’t received payment after 3 days despite doing all of those (the app says cashbacks get deposited within minutes). Not happy about this.
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So hard to get a reward
They have made changes that have made it so difficult to get a reward. You get all the data. I get no rewards. What’s the point in using it anymore?
Good Cashback, Poor Customer Support
Cashback works when everything goes smoothly. However, when one transaction wasn’t verified automatically, support repeatedly asked for information that I had already provided, including screenshots showing the linked card. It felt like my case wasn’t being reviewed carefully. The app has potential, but the customer support process needs significant improvement.
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No customer support
I’ve had the same issues and others recently. App used to be ok, lately I’ve had multiple receipts denied and there is never a response why provided. I’ve doe the contact us and it’s crickets. Basically use it and maybe you get the 5% and maybe you don’t. Are they not getting their funding and just cut rewards when they feel like it?
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