Not the best
When using promo codes, the tip option is suppressed, so if you want to tip your driver you need to have cash, it defies the purpose.
worst in the world
They let illegal workers operate, and what's more, I ordered food, they couldn't find my address and simply disappeared with my food, sending a photo, but when I got there, there was nothing. The app even charged me 53 euros to support workers or the platform that operates anyway. It gave me the worst experiences in the city, and honestly, whoever is managing this, please make it safer, because those using the platform need to feel safe and not be afraid of losing their food to illegal workers and still having to pay the platform. This is ridiculous. At least add a security code. I was robbed, and by the platform too. Worst app ever. The person at the help desk told me to look for street cameras, another example of incompetence. Anyone with even a basic education knows that people can't simply provide footage from their establishments because BOLT is a disorganized company. This requires at least an investigation. And as expected, the place where the delivery person left my things was a hotel, and they didn't provide the footage. They put the debt on the Bolt car and made me pay there, saying that if I didn't pay, I wouldn't be able to use Uber anymore.
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Response from developer
Hi! That sounds like a serious delivery issue, and we’ll want our team to review what happened with your order and the charge. Please contact us through ☰ Account > Support and select the affected order. If you see a charge after a failed delivery, it can be a bank pre-authorization that your bank releases once it completes. We appreciate you bringing this to our attention, and we’ll keep working to get deliveries back on track!
Ali
Great app so helpful
The worst
Drivers will cancel rides as you walk up to the car. In all my travels never seen such a terrible ride sharing company and very surprising for a country as beautiful and nice as Portugal
Unfriendly
Not reliable
