Questionable and Unfair Charging System
Very questionable charging system. I had a journey of 4:02 and was charged for 5 full minutes, yet another journey lasted 3:40 and I was charged £1.08. So they round up when you’re seconds over a minute, but still charge by the second when you’re under.
Even more concerning, receipts only show whole minutes, not seconds. My 3:40 journey appears as “4 minutes” on the receipt. When I challenged this on live chat, I was told my journey was 4 minutes, despite it actually being 3:40.
This makes it extremely difficult for customers to verify exactly what they are being charged for. In my experience, the system seems designed to favour Voi whichever way the journey time falls. Customers should be shown the exact ride duration and charged in a clear and consistent way.
Even more concerning, receipts only show whole minutes, not seconds. My 3:40 journey appears as “4 minutes” on the receipt. When I challenged this on live chat, I was told my journey was 4 minutes, despite it actually being 3:40.
This makes it extremely difficult for customers to verify exactly what they are being charged for. In my experience, the system seems designed to favour Voi whichever way the journey time falls. Customers should be shown the exact ride duration and charged in a clear and consistent way.
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The worse
Where do I begin? First, I think the basic product (the bikes) are not great. The older bikes are uncomfortable and feel unsafe. The new models are better but (for me) still worse than Lime as they are small and though an improvement still don’t feel safe. However, what really finishes them off is the app. It’s fiddly, and prone to error. Its bad enough in Cambridge where they have - unfortunately a monopoly - but It’s extremely poor in London as the P spots are outdated in many places and the app often cliches requiring support so you cannot end rides and they won’t refund. It’s not good enough.
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Misleading app , price gouging parking
The parking options for Voi are truly terrible, insofar that the cumulative time you save by using a Voi bike is dwarfed by the time you will spend infuriatingly driving around trying to find Vois few designated parking locations. The app is also decidedly unclear about where the red zones are. I’ve opened it a few times to check if my destination is parkable only to arrive and have the app tell me the nearest parking spot is a 20 minute walk away. As a result I’ve been extremely late to multiple appointments. To add, their customer service is atrocious and you really feel as though you are a faceless customer they couldn’t care less for
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E-Scooter Edinburgh
Great ride but could be a little faster and assist more up hill. Apart from that awesome
Works well
May transfer from lime if there are enough bikes and parking
