Avoid the service
This is honest review purely based on experience.
With a full honesty I would NOT recommend this service to anyone, the app is not easy to use, I had lot of struggles with using the dock or the app, it seemed okay at first but it didnt work properly. There is no option cancelling the passes when service / bikes not working
To contact the customer services is not easy task , the line is either engaged or drops, or they hang up on you because they speak french only!
The CODES DIDNT WORK and the agent didnt sound too keen on helping.
It took 1h20 min to solve the issue with unlocking the bikes !!!!!
Eventually they provided new codes but it was so stressful
Very bad experience dont waste your time or money
With a full honesty I would NOT recommend this service to anyone, the app is not easy to use, I had lot of struggles with using the dock or the app, it seemed okay at first but it didnt work properly. There is no option cancelling the passes when service / bikes not working
To contact the customer services is not easy task , the line is either engaged or drops, or they hang up on you because they speak french only!
The CODES DIDNT WORK and the agent didnt sound too keen on helping.
It took 1h20 min to solve the issue with unlocking the bikes !!!!!
Eventually they provided new codes but it was so stressful
Very bad experience dont waste your time or money
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파리 자전거 이거 절대 타지마세요
이거 타도 안빌려져서 30분 개고생하다가 걸어감
Velib
No working, horrible!
Scam
Sehr enttäuschende Erfahrung. Ich hatte ein Angebot für 5 Fahrten und habe diese auch genutzt. Von zusätzlichen Kosten in dieser Höhe war für mich vorher nichts klar ersichtlich. Trotzdem werden mir anschließend weitere Beträge berechnet und mein Zugang wird gesperrt.
Besonders ärgerlich ist, dass ich bereits bezahlt habe und trotzdem weiterhin Geld gefordert wird, ohne dass für mich nachvollziehbar erklärt wird, wofür genau diese zusätzlichen Kosten entstanden sind.
Der Kundenservice bzw. die Abrechnung sollte deutlich transparenter sein. So fühlt man sich als Kunde einfach übergangen. Für mich absolut keine gute Erfahrung und daher nur 1 Stern.
Besonders ärgerlich ist, dass ich bereits bezahlt habe und trotzdem weiterhin Geld gefordert wird, ohne dass für mich nachvollziehbar erklärt wird, wofür genau diese zusätzlichen Kosten entstanden sind.
Der Kundenservice bzw. die Abrechnung sollte deutlich transparenter sein. So fühlt man sich als Kunde einfach übergangen. Für mich absolut keine gute Erfahrung und daher nur 1 Stern.
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US Visitors
Many reviewers mention problems with the U.S. numbers, as of mid August, I had no problem registering using the U.S. numbers. First time using is confusing, it took me about 25 minutes to figure out everything to rent four bikes, but honestly the app works as it is supposed to, works with Apple Pay flawlessly and I didn’t have any problems with payments as some people suggest. When you return the bike make sure it shows the bike is locked and shows a message that you are good to walk away. My wife didn’t push the bike all the way in and when I was double checking I realized the bike is still active, thanks to other reviews I was aware of the issue and made sure it is locked before walking away.
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