US Visitors
Many reviewers mention problems with the U.S. numbers, as of mid August, I had no problem registering using the U.S. numbers. First time using is confusing, it took me about 25 minutes to figure out everything to rent four bikes, but honestly the app works as it is supposed to, works with Apple Pay flawlessly and I didn’t have any problems with payments as some people suggest. When you return the bike make sure it shows the bike is locked and shows a message that you are good to walk away. My wife didn’t push the bike all the way in and when I was double checking I realized the bike is still active, thanks to other reviews I was aware of the issue and made sure it is locked before walking away.
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Use another bike share
I used Voi instead, it’s slightly more expensive but a way better experience. I bought a 5 trip ticket with Velib and I only got 2 rides out of it before giving up. Feels like they put the 45 minute window on your ride so you have to go through their broken system again and if it fails they take a ride/money from you
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Terrible
Awful nothing world
Doesn’t work
I downloaded the app made an account, went to login the next day wouldn’t let me login. Wouldn’t let me change password. I tried to call customer service. She said it’s because my phone isn’t French. so maybe if you’re not from France don’t try to use it. Or you’ll have to download Google Chrome and get on your laptop and spend like 15 minutes trying to get it to work and then in the end it doesn’t work anyways
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Appalling, do not use
Useless, could not unlock bike. Terrible app.
