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Vélib', app officielle

Vélib', app officielle

by Vélib' Métropole

75 ratings
375 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • December 8, 2012
  • July 31, 2026

Features

Developer

Vélib' Métropole
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About

Locate available bikes and docking stations across the Greater Paris area. Plan your cycling routes, track your ride statistics, and manage your account and passes directly within the app.

✓Find docking points
✓Plan bike routes
✓View ride statistics
✓Buy passes
✓Manage account
Show original description

What users say about Vélib', app officielle

Reviews of Vélib', app officielle are mostly negative: the Travel app is rated 1.4/5 from 75 App Store ratings. What users like most: affordable pricing for city transportation, real-time bike and parking availability display. Top complaints: frequent app crashes and freezes, majority of bikes in poor condition or broken. Summarized from real user reviews.

Positive things

  • 💰Affordable pricing for city transportation
  • 🗺️Real-time bike and parking availability display
  • 🚴Extensive station network across Paris
  • ⚡Electric bike options available
  • 📱App finds stations easily
  • 🎯Convenient for short trips under 30 minutes
  • 👍Helpful customer service staff (when reached)
  • 🔋Battery level display for e-bikes (recent update)
  • 💳Apple Wallet integration option

Negative things

  • 🐛Frequent app crashes and freezes
  • 🚲Majority of bikes in poor condition or broken
  • 🔌E-bikes often lack charge or won't charge
  • 📍Station availability data frequently inaccurate
  • 🔐Login and authentication issues persistent
  • 💸Unexpected charges and overages
  • 🅿️Stations constantly full with no parking spots
  • ⚠️Bikes shown available but non-functional
  • 🌐Server errors and connectivity problems
  • 📞Poor customer service responsiveness
  • 🔄Frequent unexpected logouts
  • 💳Payment processing failures
  • 🚫Bike unlock mechanism frequently fails
  • 🛠️Inadequate bike maintenance
  • ⏱️Misleading trip duration charges
  • 🌍Language settings stuck or non-functional
  • 📱App only works on WiFi, not cellular data
See all reviews

What's New in Vélib', app officielle

8.8.0

July 31, 2026

Technical optimizations and minor bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

US visitor

There are many IT issues about login, register, and unlucky the bike.
Chase ChuChase Chu

worst bike sharing in Paris

Old bikes, app doesnt work well
AlexouriquesAlexouriques

Avoid the service

This is honest review purely based on experience.
With a full honesty I would NOT recommend this service to anyone, the app is not easy to use, I had lot of struggles with using the dock or the app, it seemed okay at first but it didnt work properly. There is no option cancelling the passes when service / bikes not working
To contact the customer services is not easy task , the line is either engaged or drops, or they hang up on you because they speak french only!
The CODES DIDNT WORK and the agent didnt sound too keen on helping.
It took 1h20 min to solve the issue with unlocking the bikes !!!!!
Eventually they provided new codes but it was so stressful
Very bad experience dont waste your time or money
Show more
Septum12345Septum12345

파리 자전거 이거 절대 타지마세요

이거 타도 안빌려져서 30분 개고생하다가 걸어감
거ㅏㄱ거ㅏㄱ

Velib

No working, horrible!
Tweak….Tweak….
See 370 more reviews

User experience

🐞

Reported Bugs

20 issues

App crashes on startup or login

Bug

Server error messages during registration

Bug

Payment declined despite valid cards

Bug

Incorrect trip duration calculations and charges

Bug

Bikes not properly docking/undocking

Bug

Bike unlock codes not working

Bug

Station availability numbers don't match reality

Bug

Apple Wallet pass not syncing or working

Bug

Auto-logout without warning

Bug

Language settings reverting or stuck

Bug

Map display showing blank or not loading

Bug

Notifications not arriving or persisting

Bug

Password reset emails not sending

Bug

Account locked without explanation

Bug

Subscription charges continuing after cancellation

Bug

NFC/Apple Pay integration failures

Bug

Bike display screens illegible or scratched

Bug

App not compatible with certain iOS versions

Bug

Unauthorized charges appearing days/weeks later

Bug

Two-factor authentication issues

Bug
✨

Requested Features

16 requests

Battery level display for electric bikes

Feature

Real-time bike condition/defect reporting system

Feature

In-app navigation/directions to stations

Feature

Trip history and detailed billing breakdown

Feature

Ability to rate bikes after each ride

Feature

Notification system for trip completion

Feature

SMS notifications for ride end confirmation

Feature

Predictive maintenance alerts

Feature

Station rebalancing incentives for crowded areas

Feature

Dark mode option

Feature

Integration with Strava

Feature

Apple Watch app

Feature

Better password manager compatibility

Feature

Multiple payment options (PayPal, Klarna, etc.)

Feature

Offline map functionality

Feature

Account deletion confirmation and timeline

Feature

FAQ

What does the Vélib' app do?

The Vélib' app allows you to find available bikes and docking stations in the Greater Paris area. You can also plan your cycling routes, view your ride statistics, purchase passes, and manage your Vélib' account.

How do I find a bike or docking station?

The app provides a map interface to locate nearby docking points. You can see which stations have available bikes and which have empty docking spaces, making it easy to find a convenient spot to start or end your ride.

Is the Vélib' app free to use?

The app itself is free to download and use for finding stations and managing your account. However, purchasing Vélib' passes or subscriptions will incur costs, which are handled through in-app purchases.

What areas does Vélib' cover?

Vélib' services are available in nearly 60 cities across the Greater Paris area. The app helps you navigate and utilize the bike-sharing system within these covered regions.

Can I track my cycling activity?

Yes, the app allows you to view your ride statistics. This feature helps you keep track of your cycling history, including distance, duration, and other relevant data from your rides.