Needs a little more information
Finding the correct train and platform in a busy terminal can be stressful for tourists. The information regarding the train in the app/ticket only shows your destination not the final destination that is displayed on the information boards eg the train Brussels to Lille is shown as Strasbourg, so having that in the app would be ideal. Having the actual platform, if possible would be perfect.
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Bug with the app? Only solution to call SNCF by phone in France!
No online support from SNCF for this app for users living outside France…despite repeated bugs on each app update…
They finally fixed the app!
Update: As of August 4 the app is now working. I contacted SNCF through Facebook and and emailed their executive office. They got back to me over a few days and asked for more details and screen shots and it eventually was fixed. Thank you.
Original review: I’ve been using SCNF Connect for years with no problems. I’m buying tickets for an upcoming trip and the app doesn’t work from Canada on my iPhone or iPad. I bought my tickets from the website but can’t import them into my app. FIX THIS PLEASE as I’m aware of lots of people with the same issue.
A few days after I wrote the above, SCNF responded asking for a detailed description of the problem and they would try and look into it. I notice that they have done this in response to other reviews. Well, the detailed description is that the app doesn’t work in North America, just like I and numerous others have noted. The problem is obvious; stop asking for more info just to avoid fixing it.
Original review: I’ve been using SCNF Connect for years with no problems. I’m buying tickets for an upcoming trip and the app doesn’t work from Canada on my iPhone or iPad. I bought my tickets from the website but can’t import them into my app. FIX THIS PLEASE as I’m aware of lots of people with the same issue.
A few days after I wrote the above, SCNF responded asking for a detailed description of the problem and they would try and look into it. I notice that they have done this in response to other reviews. Well, the detailed description is that the app doesn’t work in North America, just like I and numerous others have noted. The problem is obvious; stop asking for more info just to avoid fixing it.
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A bug?
Same issue as other user: ap seems stalled at the consent page
Cant get the app to eork
just goes around in circles and cannot get itvto work at all. Haven’t even being able to logbon
