SNCF Connect User Reviews

Name: SNCF Connect: Trains & routes
Rating: 4.8 (43366 reviews)

SNCF Connect: Trains & routes

SNCF Connect

🔧 Utilities

✈️ Travel

Customer Experience

Positive experience36.1% of reviews

Neutral5.4% of reviews

Negative experience58.5% of reviews

~ Based on 826 written reviews from the US App Store.

What users say

Summarized from real user reviews of SNCF Connect. Based on 43K reviews and a 4.8/5 average, it highlights the 8 positives and 8 negatives reviewers mention most about this Travel app.

Positive things

🚀Easy to use
👍User-friendly
🚀Convenient for travel
🚀Helpful for planning trips
👍Great app design
🚀Efficient booking process
👍Intuitive navigation
🚀Smooth performance

Negative things

🐛Buggy and unstable
🔍Difficult to navigate
🤖Lacks international support
💰Overpriced tickets
🤖Poor customer service
🤖Confusing user experience
🐛Frequent app crashes
🤖Lack of language options

Is SNCF Connect Safe?

SNCF Connect: Trains & routes appears safe based on user ratings. AppsHunter Safety Score for SNCF Connect is 96/100.

This assessment is based on 43,366 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.8% of ratings point to a safe experience

1.7% of ratings suggest some concerns

1.5% of ratings point to a risky experience

~ Based on 43,366 App Store ratings for SNCF Connect.

Is SNCF Connect Legit?

SNCF Connect: Trains & routes appears to be a legitimate app. AppsHunter Legitimacy Score for SNCF Connect is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

The app doesn’t work in U.S.

UPDATE #2: I just did the app update and now I’m back to my original issue below. The app is broken again.

UPDATE: I reached out to SNCF on Facebook Messenger and they responded with an apology for the broken app issues. The app now seems to be working as before. The lack of communication on their website and the system answers here in the App Store are frustrating. But I’m glad everything is working now.

I downloaded the app a few months ago and it worked fine. Now it won’t work at all. I know the standard response is to contact SNCF through Messenger with details…which I have done. But there are plenty of complaints here. It is not working in the US and apparently not in Canada either. The latest updates have made the app useless for us.

chargr2

8 days ago

Response from developer

Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant et vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.

Unusable update

Keeps loading. Literally cannot be used to book tickets. Now what?

Uramis1

10 days ago

Useless in English

If your tickets won’t validate or account screen wont load, change the language of the app to French in the settings of your phone and everything will work just fine. Switch back to English and you’ll have all your tickets loaded. This is an ongoing problem that they are too lazy to fix.

AimlessTraveler88

10 days ago

Broken Again

The can’t connect / spinning bug was fixed on August 5th. The app worked fine for 3-4 weeks but is now broken again today, September 7th. Could you please review what’s changed since August 5th and fix it permanently!

David Ings

10 days ago

Response from developer

A major problem!

Sometimes the app works. Most times it does not!

Grandson of Mc

11 days ago

Terrible doesn’t work

When I go to book a train and pay it changes the time and I now can’t book the one advertised and it does this on every ticket

HeksmcbaksnpZocjsba

11 days ago

New version never connects

Terrible. Put in a destination and you get a spinning wheel for eternity. Changed my wifi, tried it on data, restarted my phone. Nothing. Even if you try their annoying AI help that refers to itself as a person, no answer. 100% fail.

Mompadaddy

12 days ago

Response from developer

The app doesn’t work in U.S.

I downloaded the app a few months ago and it worked fine. Now it won’t work at all. I know the standard response is to contact SNCF through Messenger with details…which I have done. But there are plenty of complaints here. It is not working in the US and apparently not in Canada either. The latest updates have made the app useless for us.

chargr2

13 days ago

Not fixed …App still doesn’t work

Cannot get past customizing notifications permissions… just keeps spinning…can’t import train tickets I booked for France. The website is much easier to set up account and access tickets from there.

Jgfrustrated

14 days ago

Response from developer

App never works right

App doesn’t work

Ryan brushes

15 days ago

Response from developer

Bonjour, nous sommes désolés que l’application ne fonctionne pas comme attendu et vous invitons à nous contacter via la messagerie de l’application mobile SNCF Connect afin de nous préciser les difficultés rencontrées.

Always glitchy

I genuinely have no idea if someone vibecoded the backend but there’s always issues with either importing tickets, retrieving information, or even using their support function. It just doesn’t work.

TheeFrenchie

15 days ago

Unusable

App does not work. Cannot proceed past the notification consent screen.

c.r.e.21

17 days ago

Notification Screen

Can’t get past the notification screen. I click accept or reject or custom and nothing happens. App is unusable for some reason.

EddieBauer25

18 days ago

Efficace

Facile à utiliser

Monilité

18 days ago

Response from developer

Bonjour, nous vous remercions pour votre retour positif sur l’application SNCF Connect et sommes ravis qu’elle vous soit utile. 🚆👍

Trains and Ter

Really perfect 👌

Yol Dan

23 days ago

Nothing is this bad unless done on purpose

If I am sent to hell I fear the journey between the circles will be booked by SNCF

Govi Modo

25 days ago

Data mining

Makes buying a train ticket as difficult as possible, wants to know the names and date of birth of all passengers, which appears as an error when you think you’ve put in all the details. Coming from England, where were think it’s pretty bad, this is saying something.

Owen3carrots

a month ago

Translate please…

Have attempted many times to have correspondence language fro this company changed from French to English — however, for over a year now every email (from inOui / SNCF / SNCF Connect) is NEVER in English. Have sent messages, emails, and tried to phone — but still no joy. VERY FRUSTRATING…!!!

Wutz D. Prollum

a month ago

Pas mal

J’ai réservé à partir de Montréal pour Reims, j’ai trouvé que c’était pas mal malgré quelques petits trucs qui auraient pu être plus User Friendly de l’application, sinon, merci!

Meurseault

a month ago

Response from developer

Bonjour, Nous vous remercions pour votre retour positif sur l’application SNCF Connect et sommes ravis qu’elle vous ait été utile. 🚆😊

Needs a little more information

Finding the correct train and platform in a busy terminal can be stressful for tourists. The information regarding the train in the app/ticket only shows your destination not the final destination that is displayed on the information boards eg the train Brussels to Lille is shown as Strasbourg, so having that in the app would be ideal. Having the actual platform, if possible would be perfect.

MapRad

a month ago

Response from developer

Hello, thank you very much for your positive feedback! We’re delighted that your experience lived up to your expectations. See you very soon on board! 🚆😊 The SNCF Connect team.