Nothing is this bad unless done on purpose
If I am sent to hell I fear the journey between the circles will be booked by SNCF
Data mining
Makes buying a train ticket as difficult as possible, wants to know the names and date of birth of all passengers, which appears as an error when you think you’ve put in all the details. Coming from England, where were think it’s pretty bad, this is saying something.
Translate please…
Have attempted many times to have correspondence language fro this company changed from French to English — however, for over a year now every email (from inOui / SNCF / SNCF Connect) is NEVER in English. Have sent messages, emails, and tried to phone — but still no joy. VERY FRUSTRATING…!!!
Pas mal
J’ai réservé à partir de Montréal pour Reims, j’ai trouvé que c’était pas mal malgré quelques petits trucs qui auraient pu être plus User Friendly de l’application, sinon, merci!
Needs a little more information
Finding the correct train and platform in a busy terminal can be stressful for tourists. The information regarding the train in the app/ticket only shows your destination not the final destination that is displayed on the information boards eg the train Brussels to Lille is shown as Strasbourg, so having that in the app would be ideal. Having the actual platform, if possible would be perfect.
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Bug with the app? Only solution to call SNCF by phone in France!
No online support from SNCF for this app for users living outside France…despite repeated bugs on each app update…
They finally fixed the app!
Update: As of August 4 the app is now working. I contacted SNCF through Facebook and and emailed their executive office. They got back to me over a few days and asked for more details and screen shots and it eventually was fixed. Thank you.
Original review: I’ve been using SCNF Connect for years with no problems. I’m buying tickets for an upcoming trip and the app doesn’t work from Canada on my iPhone or iPad. I bought my tickets from the website but can’t import them into my app. FIX THIS PLEASE as I’m aware of lots of people with the same issue.
A few days after I wrote the above, SCNF responded asking for a detailed description of the problem and they would try and look into it. I notice that they have done this in response to other reviews. Well, the detailed description is that the app doesn’t work in North America, just like I and numerous others have noted. The problem is obvious; stop asking for more info just to avoid fixing it.
Original review: I’ve been using SCNF Connect for years with no problems. I’m buying tickets for an upcoming trip and the app doesn’t work from Canada on my iPhone or iPad. I bought my tickets from the website but can’t import them into my app. FIX THIS PLEASE as I’m aware of lots of people with the same issue.
A few days after I wrote the above, SCNF responded asking for a detailed description of the problem and they would try and look into it. I notice that they have done this in response to other reviews. Well, the detailed description is that the app doesn’t work in North America, just like I and numerous others have noted. The problem is obvious; stop asking for more info just to avoid fixing it.
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A bug?
Same issue as other user: ap seems stalled at the consent page
Cant get the app to eork
just goes around in circles and cannot get itvto work at all. Haven’t even being able to logbon
Almost unusable
I’ve had the application for several years and has worked well. As of lately, it’s almost impossible to use on my IPhone 17Pro. I have the language set to English. I’ve had this setup since I started using it. Now for last two months, the entire application freezes on any type of query. If i however change the language to French, then the application works perfectly. So, all of a sudden.. in English, frozen. I’ve tried deleting, reinstalling but nothing works.
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DOES NOT WORK!!!
Most frustrating app EVER!! Nothing works on this app!!!!! How am I supposed to retrieve the train tickets I bougt!! Not even the help section works!!!
Won’t connect
Seems to usually work in France. RARELY, can I connect in Canada in order to pre-purchase tickets.
Nonfunctional
I’ve downloaded the app and I have accepted the legal notice, but the app hangs up on the second screen of the introduction. Frustrating, to say the least.
Account Login Still Broken
Despite months of user reports and complaints, the app development team seems unable to fix the account login issues. I and three of my friends have resorted to using the web site to print our tickets. The customer feedback system uses AI which provides unhelpful canned responses and which will not allow you to contact a human. I’d give this app zero stars if I could.
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Stuck on the notification setup screen
I’m based in the U.S. and just downloaded the app. When I opened it, it just got stuck on the notification setup screen. It’s completely unusable!
App Does Not Respond
The app does not respond- it keeps spinning after trying to make privacy choices or view/import tickets. Unable to save tickets to my iPhone wallet.
Bugs and where is Apple Wallet?
The latest update just doesn’t allow me to load my account and trips details… bugs? The website though gets me through without any problem… and where is the optionn to save tickets on apple Wallet? Does SNCF only know Google?
Cannot proceed past notification screen
Used SNCF Connect w/o issue last fall (2025) to prebook TGVs from Canada weeks beforehand. This year am prepping for October trips and opening SNCF Connect app again, cannot proceed past the Notification screen (Accept all/ Refuse all does nothing; customize choices allows selection but on saving preferences, icon sits and spins ( left for 20+ mins) full uninstall and re install does nothing: are you geo-blocking? If so, that’s really infuriating and detrimental to international visitors trying to get their train tix sorted before arrival!
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Just Spins
This app is useless. When I open it, it says, “loading” with dots circling. It never will open. When I finally got it to open after several weeks of attempts, I asked to chat - and I filled out the chat box, and it said “drafting my response” for 20 minutes. The familiar dots circling.
Does not work
Cannot use the app. App gets stuck on screen to accept or refuse all notifications. Deleted and reinstalled multiple times.
