App Does Not Respond
The app does not respond- it keeps spinning after trying to make privacy choices or view/import tickets. Unable to save tickets to my iPhone wallet.
Bugs and where is Apple Wallet?
The latest update just doesn’t allow me to load my account and trips details… bugs? The website though gets me through without any problem… and where is the optionn to save tickets on apple Wallet? Does SNCF only know Google?
Response from developer
Hello, This doesn't sound right to us. Can you please contact us at this number +33 1 84 91 91 91. SNCF Connect Team
Cannot proceed past notification screen
Used SNCF Connect w/o issue last fall (2025) to prebook TGVs from Canada weeks beforehand. This year am prepping for October trips and opening SNCF Connect app again, cannot proceed past the Notification screen (Accept all/ Refuse all does nothing; customize choices allows selection but on saving preferences, icon sits and spins ( left for 20+ mins) full uninstall and re install does nothing: are you geo-blocking? If so, that’s really infuriating and detrimental to international visitors trying to get their train tix sorted before arrival!
Show more
Just Spins
This app is useless. When I open it, it says, “loading” with dots circling. It never will open. When I finally got it to open after several weeks of attempts, I asked to chat - and I filled out the chat box, and it said “drafting my response” for 20 minutes. The familiar dots circling.
Does not work
Cannot use the app. App gets stuck on screen to accept or refuse all notifications. Deleted and reinstalled multiple times.
App freezes
App freezes all the time.
Impossible to pick a seat in direction of train.
I booked 3 trips and tried 3 times to get a seat in the direction of travel and 3 times your app failed. La qualite francaise
Bug won’t allow signin
I had to delete and redownload the app but it gets caught on a welcome page and won’t allow me to login. Have tried multiple times. Cannot import tickets into app. Everything is an endless spinning wheel. No other mechanism for app help appears to exist.
Slow
Very slow performance
Loading & Freezing
App will not load and freezes in multiple pages and menus. Can no longer complete searches. just get a spinning wheel. On Iphone 17 iOS 26.6
Broken! Can’t get past setup flow.
Can’t get past the initial setup flow that asks to accept or refuse notification preferences due to endless loading.
App has issues
I can’t get past the screen that asks the user to accept or refuse the opt-in preferences after first opening the app. Clicking either of the buttons do nothing.
Won’t start
I downloaded the app and it requires you to go through multiple screens apparently to set up the app. However, when choosing notifications, the app never completes. The app will not finish initializing and cannot be used on my iPhone. I have the current iOS release on my phone.
Can’t use it
Can’t get passed the app intro screens. Click “accept all” and nothing happens.
App is Broken
As of July 28, 2026, this app has been broken for many weeks. You can’t login or use any of the functionality. Updating iOS doesn’t fix it. Deleting and redownloading the app doesn’t fix it either. Developers need to fix the app ASAP but at least the SNCF website still works to retrieve your tickets.
Show more
Latest version does not work
This was a good app. Now appears to have been “enhanced” / updated and no longer works. Journey searches do not load. Please fix it!
App doesn’t work. Cant get past the welcome screen.
App doesn’t work. Cant get past the welcome screen.
Response from developer
Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant. Nous vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.
Ne marche pas et s’arrête sur PRÉFÉRENCES NOTIFICATIONS
Impossible de sélectionner « accepter » ou « refuser » et bloque sur cette écran
Je ne peux pas aller plus loin
Sûrement un bug de l’application
Je ne peux pas aller plus loin
Sûrement un bug de l’application
Response from developer
Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant. Nous vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.
Bad
Something is wrong it's no longer cooperating properly
Cannot get past consent screen
I’m currently in Canada, downloaded the App for an upcoming trip.
Stops at the 2 or 3rd screen.
The accept all or reject all don’t do anything.
Click custom and accept the 3 options or reject the 3 options then save and it just shows a circle for ever.
Wife had the same issue.
Stops at the 2 or 3rd screen.
The accept all or reject all don’t do anything.
Click custom and accept the 3 options or reject the 3 options then save and it just shows a circle for ever.
Wife had the same issue.
Response from developer
Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant. Nous vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.
