Not recommended
I had a very disappointing experience with Trip.com. I contacted customer service regarding a small issue with my ticket, but instead of helping me find a reasonable solution, I felt that I was simply pushed to cancel my ticket and book a new one, which would cost me more money.
I expected support and assistance, especially for such a minor issue, but I felt that my concerns were not properly addressed. The whole experience left me feeling that the only option being offered was one that required me to spend more money.
I am extremely disappointed with the customer service and the lack of flexibility. Based on my experience, I would not recommend using Trip.com and would advise others to avoid it.
I expected support and assistance, especially for such a minor issue, but I felt that my concerns were not properly addressed. The whole experience left me feeling that the only option being offered was one that required me to spend more money.
I am extremely disappointed with the customer service and the lack of flexibility. Based on my experience, I would not recommend using Trip.com and would advise others to avoid it.
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“Charged the Price of a New Flight Just to Change the Date”
I am extremely disappointed with my experience with Trip.com and the way my date change request was handled.
I needed to change the date of an existing flight booking and was told that I would need to pay an additional amount due to a supposed fare difference. However, the amount Trip.com asked me to pay was essentially the full price of purchasing the ticket again.
I checked the price of the same flight independently on another booking website, and the ticket price had not increased by anything close to the amount Trip.com was claiming as the fare difference. Based on what I could verify myself, I could not understand or justify why I was being charged almost the entire cost of a new ticket simply to change the date.
I contacted customer service for assistance and an explanation, but unfortunately I found the process extremely unhelpful. I kept being directed through the same process and presented with the same requirement to pay the full amount, rather than having someone properly investigate and explain the discrepancy.
I understand that airlines may charge change fees and that fare differences can apply. My issue is not with paying a legitimate fee or genuine fare difference. My issue is being asked to pay what appeared to be the full cost of another ticket while being told that this was simply the fare difference.
I expected much better transparency and customer service from a company of this size. Based on this experience, I would strongly recommend that anyone booking through Trip.com carefully check the airline’s direct price and other booking platforms before agreeing to any substantial charges for changing a booking.
Unfortunately, after this experience, I would be very hesitant to use Trip.com again.
I needed to change the date of an existing flight booking and was told that I would need to pay an additional amount due to a supposed fare difference. However, the amount Trip.com asked me to pay was essentially the full price of purchasing the ticket again.
I checked the price of the same flight independently on another booking website, and the ticket price had not increased by anything close to the amount Trip.com was claiming as the fare difference. Based on what I could verify myself, I could not understand or justify why I was being charged almost the entire cost of a new ticket simply to change the date.
I contacted customer service for assistance and an explanation, but unfortunately I found the process extremely unhelpful. I kept being directed through the same process and presented with the same requirement to pay the full amount, rather than having someone properly investigate and explain the discrepancy.
I understand that airlines may charge change fees and that fare differences can apply. My issue is not with paying a legitimate fee or genuine fare difference. My issue is being asked to pay what appeared to be the full cost of another ticket while being told that this was simply the fare difference.
I expected much better transparency and customer service from a company of this size. Based on this experience, I would strongly recommend that anyone booking through Trip.com carefully check the airline’s direct price and other booking platforms before agreeing to any substantial charges for changing a booking.
Unfortunately, after this experience, I would be very hesitant to use Trip.com again.
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Wrong station booked
After asking for western super mare on outward trip it said worle and was told wrong station to get off at western n super mare as booked for worle, never asked for that staton. On return trip had to pay another 14.99 even though asked to leave from western super mare but had worle on ticket. No reserved lights come on and people trying to sit in our seats even though we had paid for them, when part of our group went to toilet. Had to argue with them and show them seat numbers. Would not use this app again
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Ticket
Very bad service even there don’t understand English
موقع ممتاز
10/10
