Next level
There’s no other booking app that comes close to Trip.com. The customer support is second to none, and the UI is extremely smooth and efficient. I’ve been using trip for nearly 8 years and I don’t use anything else to book my travel. It’s literally an everything-in-one package. Prive me wrong 💪🏻
SSlakmon84
Misleading information
Booking hotels thought trip.com app
SLShamzzxwdsia lol
Munish kumar
⭐ 1/5 Stars — Left Stranded with Toddler — Zero Support
Date: 29 October 2026 | Booking Reference: 9MKPUN — Edinburgh → Doha → Abu Dhabi
I booked this trip through Trip.com hoping for a smooth journey to visit family in India — instead, my family and I were left completely stranded at Edinburgh Airport, and Trip.com offered absolutely zero help or support.
I arrived with my wife and 2-year-old daughter to check in. The airline staff refused to accept my passport because of how my names appear — even though it's a perfectly legal, government-issued document. We were denied boarding and left stuck at the airport.
I immediately contacted Trip.com for help. Despite explaining we had a tired toddler, missed our connecting flight, and were stranded — there was no urgent assistance, no solution, and no support offered. I waited 7.5 hours at the airport while my little girl fell asleep on the floor — all the while Trip.com could do nothing to help rebook, offer alternatives, or even speak to the airline on my behalf.
We missed our entire trip, a special family gathering, and suffered hours of stress and humiliation. When things went wrong, Trip.com simply washed their hands of it — "contact the airline" was the only answer. That's not support — that's letting your customers down when they need you most.
If things go smoothly, maybe it's fine. But the moment you actually need help — especially in an emergency situation — you are completely on your own. Not even the basic courtesy of following up or checking if we were okay.
Do not rely on Trip.com when travelling with family. You will be alone when things go wrong.
Date: 29 October 2026 | Booking Reference: 9MKPUN — Edinburgh → Doha → Abu Dhabi
I booked this trip through Trip.com hoping for a smooth journey to visit family in India — instead, my family and I were left completely stranded at Edinburgh Airport, and Trip.com offered absolutely zero help or support.
I arrived with my wife and 2-year-old daughter to check in. The airline staff refused to accept my passport because of how my names appear — even though it's a perfectly legal, government-issued document. We were denied boarding and left stuck at the airport.
I immediately contacted Trip.com for help. Despite explaining we had a tired toddler, missed our connecting flight, and were stranded — there was no urgent assistance, no solution, and no support offered. I waited 7.5 hours at the airport while my little girl fell asleep on the floor — all the while Trip.com could do nothing to help rebook, offer alternatives, or even speak to the airline on my behalf.
We missed our entire trip, a special family gathering, and suffered hours of stress and humiliation. When things went wrong, Trip.com simply washed their hands of it — "contact the airline" was the only answer. That's not support — that's letting your customers down when they need you most.
If things go smoothly, maybe it's fine. But the moment you actually need help — especially in an emergency situation — you are completely on your own. Not even the basic courtesy of following up or checking if we were okay.
Do not rely on Trip.com when travelling with family. You will be alone when things go wrong.
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KKRIKIWU
Can’t find my railcard
Don’t like this app
SKSvhomcfe CNN k
Incredibly user intuitive.
Between trip.com & Didi, I was able to travel all around southern & eastern China with ease. This app was especially helpful with trains, definitely download if your travelling around China.
E7Easygoing 7
