Very disappointed
Very disappointed with Trip.com customer service. I intended to book a train ticket for 5 passengers but accidentally selected 6 with one click. I contacted customer service immediately and asked for a refund for the extra passenger who will not be travelling, but they refused to help and said there is no solution because they are a third-party agency. I understand policies, but there should be some consideration for a genuine human error. Losing money because of one accidental click is extremely frustrating and makes me think twice about booking through Trip.com again. Very poor customer service and disappointing experience.
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Trip.com was excellent
We booked tickets for several train trips, airline and activities in China through trip.com. It couldn't have been easier and more efficient. We highly recommend trip.com?
Stellar service
It’s rare to find a travel service these days that will follow up with issues. Everything from hotel rooms, to flights, to lost items in the hotel, they have contacted and supported me. I’m genuinely surprised. I’m a converted fan.
Scammers
I booked a local flight then I tried to change the flight time . Their website encouraged me to pay for a new ticket , promising that I am getting a refund for my original ticket . Once I paid for the new ticket , they sent me an email saying I am getting a refund zero and they used the whole ticket price as cancellation fees. It was very bad experience, I won’t recommend them to any one.
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Топ!
Благодаря этому приложению путешествовать стало намного легче !
