Very Good
Easy to use the APP
Terrible customer service when you actually need help
My biggest problem with Trip.com was with a flight booking last week. I was denied boarding at the airport because of an airport verification issue — this was not my mistake.
Trip.com first told me to speak to the airport. The airport then told me clearly that only Trip.com could contact them regarding the booking, and that Trip.com was the one able to change or fix the ticket.
I went back to Trip.com expecting them to help, but they did nothing useful. I kept getting passed around without any real solution, I missed the flight, and I ended up losing around £300 even though the denied boarding was caused by the airport issue, not by me.
Then today I accidentally booked a coach to Leicester instead of Derby. I contacted support within minutes, while the coach was still nearly two hours away. The Derby ticket was the same price, but they still refused to change the destination, and cancellation would only return up to 20% as a voucher.
Two problems within one week, and both times Trip.com support was extremely disappointing. When something goes wrong, they seem more interested in passing responsibility around than actually solving the problem. I will not be using Trip.com again.
Trip.com first told me to speak to the airport. The airport then told me clearly that only Trip.com could contact them regarding the booking, and that Trip.com was the one able to change or fix the ticket.
I went back to Trip.com expecting them to help, but they did nothing useful. I kept getting passed around without any real solution, I missed the flight, and I ended up losing around £300 even though the denied boarding was caused by the airport issue, not by me.
Then today I accidentally booked a coach to Leicester instead of Derby. I contacted support within minutes, while the coach was still nearly two hours away. The Derby ticket was the same price, but they still refused to change the destination, and cancellation would only return up to 20% as a voucher.
Two problems within one week, and both times Trip.com support was extremely disappointing. When something goes wrong, they seem more interested in passing responsibility around than actually solving the problem. I will not be using Trip.com again.
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Very hard to read, need pinch-magnify enabled
I do not have young eyes. Why don’t you allow pinch-magnify?
Worst company
This is the worst customer service I ever had to endure after the absolute fraud they committed it’s ridiculous how they treat there customers
Rubbish app
Never find what you actually need
