Love it!!
So simple and hassle free. Every single time. Love love love 12Go!! To the entire 12Go staffโฆthank you so much for all that you do ๐๐ผ
Easy process
its really easy to use, straight forward, Clear system, no hidden TC. So far love it.
ใใใใ ็ตฑไธ้้ไบ็ด
ใใคใใไธ่ฉฑใซใชใฃใฆใพใใๆฌๆฅใใใใคใใใใใณใฎๅ่ปใฎไบ็ดใใใพใใใ๐
I see Iโm not the first
We were waiting at our condo for our quick weekend getaway wonderful, booked through 12go many times and never failed. Until no taxi so I called the company that had been assigned, only to be told they no longer operate with 12go, so I used the support on the website and got a reply quickly asking me to prove that I was at the pick up point and that I had been in communication with the company, so I provided everything they asked and wait and wait no reply at all, so I make my way to the bus station as it was very obvious that nothing is going to happen. Im still waiting for that reply and decide to contact them about my return trip booked with the same company mentioning that I also have had trouble getting any response from the first failed taxi, yes they replied told me yes me to cancel the taxi but by the time I got to the email that was no longer an option and now nothing. What a sad state of affairs no refund not explanation not even an apology 12go this is disgusting its not support its fob you off take your money.
Show more
Charged 2x more than price
[Booking ID #CCWEI6]
I booked a ticket from Laos to Thailand for $196 but was charged $472. I reached out to 12Go support and was given the following response:
Hi there,
Your receipt only shows the ticket price and the online booking fee. If the amount you were charged is higher, it's usually due to extra fees from the payment processor (for example, PayPal or creditโcard fees) or additional charges that your bank may apply for currency conversion. Those extra costs are outside of our control and aren't reflected in the ticket price shown on the receipt.
12Go Support
I booked a ticket from Laos to Thailand for $196 but was charged $472. I reached out to 12Go support and was given the following response:
Hi there,
Your receipt only shows the ticket price and the online booking fee. If the amount you were charged is higher, it's usually due to extra fees from the payment processor (for example, PayPal or creditโcard fees) or additional charges that your bank may apply for currency conversion. Those extra costs are outside of our control and aren't reflected in the ticket price shown on the receipt.
12Go Support
Show more
