Scammers
Literally sent me a ticket with 1hr difference departure time so I missed the ferry. And are blaming it on me because I did not check in at the correct location apparently. Isn’t the first time they’ve refused to give refunds for issues caused by them try to avoid it I will never use them again.
Appalling experience
Horrible company. Avoid using 12go.asia at all costs - I don’t care that this is the ticket app, but your company and all associated companies offer awful customer service, wasting time going back and forth and are extremely unreliable. I will be spreading this to every platform because of how incompetent this bs third party ticketing company is. Staff who read this - you should be forwarding all of these 1 star reviews back to head office and management to let them see the atrocious behaviour of customer service. Terrible representation and should be ashamed of yourselves, go work for a company that has actual integrity and ethics instead of going for people’s money and turning their backs on customers once they’ve cashed in. We’ve had trips ruined by this company and they have the audacity to not even offer refunds due to their misconduct. Do better, capitalist pigs.
Show more
Unreliable and Unprofessional
Beware! Do not opt for their services are highly unreliable will give you 5usd voucher for your issue faced, go instead for klook or else just approach your stay they will help you with it. The worst service platform I’ve ever encountered. Waste of time and money they are fraudlents.
Aye Naing
I had a very bad experience with 12Go Asia.
I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer.
After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money.
What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all.
This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use.
Add on extra message.
I am not reviewing the bus journey itself, but rather the way this issue was handled by customer service.
While the company eventually refunded my original booking, they completely failed to consider the inconvenience, stress, and additional costs caused by their service failure.
My girlfriend and I were left stranded at a bus stop for more than four hours in heavy rain while on holiday. It was an extremely frustrating and unpleasant experience. Because of this situation, I was forced to purchase alternative bus tickets at my own expense just to reach my destination. The refund of the original booking does not compensate for the extra money spent, the wasted time, or the distress caused.
What is most disappointing is the lack of customer care and accountability shown throughout the process. It took more than three weeks to receive a resolution, and even then there was no acknowledgement of the disruption and inconvenience we suffered.
A good customer service team should look beyond simply refunding a ticket and consider the overall impact their failure has had on their customers. Being left waiting for hours in terrible weather with no proper support is unacceptable.
Based on this experience, I have little confidence in this company’s customer service standards and will not be using their services again. I would not recommend them to anyone expecting reliable support when things go wrong.
I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer.
After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money.
What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all.
This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use.
Add on extra message.
I am not reviewing the bus journey itself, but rather the way this issue was handled by customer service.
While the company eventually refunded my original booking, they completely failed to consider the inconvenience, stress, and additional costs caused by their service failure.
My girlfriend and I were left stranded at a bus stop for more than four hours in heavy rain while on holiday. It was an extremely frustrating and unpleasant experience. Because of this situation, I was forced to purchase alternative bus tickets at my own expense just to reach my destination. The refund of the original booking does not compensate for the extra money spent, the wasted time, or the distress caused.
What is most disappointing is the lack of customer care and accountability shown throughout the process. It took more than three weeks to receive a resolution, and even then there was no acknowledgement of the disruption and inconvenience we suffered.
A good customer service team should look beyond simply refunding a ticket and consider the overall impact their failure has had on their customers. Being left waiting for hours in terrible weather with no proper support is unacceptable.
Based on this experience, I have little confidence in this company’s customer service standards and will not be using their services again. I would not recommend them to anyone expecting reliable support when things go wrong.
Show more
Tolle Aop
Die App ist übersichtlich, schnell und einfach !!
Super easy and convenient
Super easy and convenient
Easy and suitable.
Until now, easy and suitable, hope it will be everything fine with bus, departure and arrival.
Easy
Easy to navigate. Many options to choose from. Great for Thailand and Vietnam. Easy payment processing
Response from developer
Thank you for choosing 12Go! ⭐
책임없는 서비스
예약한 날짜의 티켓을 캔슬당하는일이 연속으로 두 번 있어서 다음 일정의 숙박비, 투어비 등 모든 돈을 날렸음에도 불구하고 티켓값만 띡 환불해주고 메일한통 보내는 아주 무책임한 대행사. CS직원의 수준도 매우 낮음. 별 1개도 아까움.
Response from developer
We are sorry for your experience. Unfortunately, cancellations are made by the operator, not by the 12Go platform, and we cannot influence such decisions. As soon as we received the cancellation information, we immediately processed the refund for your tickets. If you still have unresolved questions, please contact our support team via https://12go.asia/en/support and we will be happy to assist you. 12Go Team
Service
Easy to use and buy!Fanstatic!
Sells tickets that don’t exist
Idk where they get their ticket information from, but they have twice now sold me tickets that do not exist. Then they refund the money, except for the fees and card processing charges that don’t get refunded. Forcing me to then buy another ticket, that ends up being more limited and more expensive since so muxh time has passed between when the ticket was originally purchased .
Show more
Prix plus élevés au moment du payement
Très pratique mais n’affiche pas tous les voyages possibles.. et surtout les prix augmentent au fur et à mesure de la réservation..
Tolle App aber absolut nicht zuverlässig
Wir haben über 12Go unser Bus Tickets gebucht.
Am Tag der Reise erfahren wir 4 Stunden vor der Abfahrt, dass unsere Tickets stoniert wurden.
Also versuchen wir über die App wieder neue Tickets am gleichen Tag zu buchen. Mit der Buchung hat wieder alles funktioniert. Nach 3 Stunden erfahren wir, dass unser Tickets für den neuen Bus wieder storniert wurden. Wir hatten dir ganze Zeit über versucht mit dem Kunden Service Kontakt aufzunehmen, die uns jedoch konstant immer hingehalten haben. Jetzt sitzen wir an der Location fest, und können erst in 2 Tagen weiter fahren, wenn wir neue Tickets bekommen haben, durch das kurzfristige Buchen sind die Tickets jetzt doppelt so teuer, mal davon abgesehen dass wir jetzt spontan eine neue Unterkunft hier finden müssen, und die Unterkunft an der neuen Location auch zahlen müssen, weil die im Voraus gebucht war.
Kurz gesagt, verlasst euch nicht darauf das ihr euere Tickets auch wirklich ganz sicher gebucht habt.
Am Tag der Reise erfahren wir 4 Stunden vor der Abfahrt, dass unsere Tickets stoniert wurden.
Also versuchen wir über die App wieder neue Tickets am gleichen Tag zu buchen. Mit der Buchung hat wieder alles funktioniert. Nach 3 Stunden erfahren wir, dass unser Tickets für den neuen Bus wieder storniert wurden. Wir hatten dir ganze Zeit über versucht mit dem Kunden Service Kontakt aufzunehmen, die uns jedoch konstant immer hingehalten haben. Jetzt sitzen wir an der Location fest, und können erst in 2 Tagen weiter fahren, wenn wir neue Tickets bekommen haben, durch das kurzfristige Buchen sind die Tickets jetzt doppelt so teuer, mal davon abgesehen dass wir jetzt spontan eine neue Unterkunft hier finden müssen, und die Unterkunft an der neuen Location auch zahlen müssen, weil die im Voraus gebucht war.
Kurz gesagt, verlasst euch nicht darauf das ihr euere Tickets auch wirklich ganz sicher gebucht habt.
Show more
Excelente
Prático, rápido e muito fácil de usar
Train Booking
I like the app 👍
Deceptive Booking Platform- Hidden Policies, No Refunds, Zero Accountability
Verified Booking | Osaka Umeda → Tokyo DisneySea Bus Terminal | April 28, 2026
I booked a night bus through 12Go from Osaka to Tokyo and was never informed of the operator’s one-bag luggage restriction at any point during the booking process. Their own website vaguely states that “luggage depends on the operator” — with absolutely no specific limitation mentioned. It was only after my payment was confirmed and my e-ticket was issued that I discovered the restriction buried deep in the trip details.
Here is where it gets deliberately deceptive: the luggage policy only becomes visible at a stage in the booking process where a separate notice simultaneously states that “Cancellation is no longer possible for the selected date.” In other words, by the time you see the actual terms, you are already locked in with zero ability to cancel. This is not an oversight — this is a calculated design choice that strips passengers of informed consent.
When I contacted their support team, it took two full days of back-and-forth emails to receive any meaningful response. They then had the audacity to claim that the policy was “displayed before checkout” — which is factually false, as I have timestamped screenshots proving otherwise.
This situation occurred during Japan’s Golden Week, the busiest travel period of the year. Being blindsided by hidden luggage policies during this time created a cascading risk — including the very real possibility of missing my onward flight. The stress and anxiety this caused was immense and completely avoidable had 12Go been transparent from the start.
What I asked for was simple: accommodate both bags or issue a full refund of ¥4,242. Instead, I received corporate deflection, copy-pasted apologies, and no resolution.
I am now pursuing:
• A credit card chargeback on the grounds of services not described as agreed
• Formal complaints with consumer protection authorities in all jurisdictions 12Go operates in
• Continued reviews across every travel platform until this is resolved
Avoid this platform. There are far more transparent and customer-friendly alternatives for booking transport in Japan. 12Go profits from hiding critical information until it is too late for you to act — and their support team is trained to deflect rather than resolve. Do not trust them with time-sensitive or important travel bookings.
I booked a night bus through 12Go from Osaka to Tokyo and was never informed of the operator’s one-bag luggage restriction at any point during the booking process. Their own website vaguely states that “luggage depends on the operator” — with absolutely no specific limitation mentioned. It was only after my payment was confirmed and my e-ticket was issued that I discovered the restriction buried deep in the trip details.
Here is where it gets deliberately deceptive: the luggage policy only becomes visible at a stage in the booking process where a separate notice simultaneously states that “Cancellation is no longer possible for the selected date.” In other words, by the time you see the actual terms, you are already locked in with zero ability to cancel. This is not an oversight — this is a calculated design choice that strips passengers of informed consent.
When I contacted their support team, it took two full days of back-and-forth emails to receive any meaningful response. They then had the audacity to claim that the policy was “displayed before checkout” — which is factually false, as I have timestamped screenshots proving otherwise.
This situation occurred during Japan’s Golden Week, the busiest travel period of the year. Being blindsided by hidden luggage policies during this time created a cascading risk — including the very real possibility of missing my onward flight. The stress and anxiety this caused was immense and completely avoidable had 12Go been transparent from the start.
What I asked for was simple: accommodate both bags or issue a full refund of ¥4,242. Instead, I received corporate deflection, copy-pasted apologies, and no resolution.
I am now pursuing:
• A credit card chargeback on the grounds of services not described as agreed
• Formal complaints with consumer protection authorities in all jurisdictions 12Go operates in
• Continued reviews across every travel platform until this is resolved
Avoid this platform. There are far more transparent and customer-friendly alternatives for booking transport in Japan. 12Go profits from hiding critical information until it is too late for you to act — and their support team is trained to deflect rather than resolve. Do not trust them with time-sensitive or important travel bookings.
Show more
Issues with tickets
My bus ticket was cancelled in the middle of the night for a 10 am bus, I’ve had to rebook a train which I have to leave for In an hour and a halve and I still haven’t received my tickets but I’ve been charged
Very poor service
Very poor service
Voyage en bus
Réservations faciles
구입이 편하다
모든 티켓을 구매하는데 매우 편리하고 정확하다
Who charges to use Apple Pay???
Not sure why you have to have a travel insurance through them plus charges for Apple Pay. Who in 2026 charges to use Apple Pay!
Response from developer
We’re sorry for the inconvenience. Additional services like insurance are optional and can be adjusted during booking. Payment fees depend on the payment provider. If you need help reviewing your booking, please contact our support team: https://12go.asia/en/support 12Go Team
