avoid !!!
terrible service. trying to book train tickets from luang prabang. they take payment but do not confirm until 1 hour before the train is to depart. The train station is 40 minutes from town leaving us feeling very stressed and uncertain about arrangements. 2 tickets have been cancelled on me 1 hour before due to depart.
Just use in person ticket station or youโll learn the hard way like me ๐
Just use in person ticket station or youโll learn the hard way like me ๐
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DONโT BOOK WITH 12GO
They donโt respond, they mess up your booking, I refunds, just horrible horrible service..
Taxi in Thailand is not reliable
We booked three times with this app in total, had to contact the customer service for all three times. Two times the driver eventually showed after 1-2h waiting and the third time the driver did not shown at all. We have to arrange something the very last minute. We talked with the front desk of the hotel, they are actually cheaper.
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ใใใใ ้้
ใขใใชไฝฟใใใใ
Response from developer
5 stars โ thank you so much! โญ
็บ็ใ้ใซใชใฃใใ่ฟ้ใชใ
ใขใใชใฎ่ทฏ็ท่กจ็คบใๅใใใซใใใๅบ็บ้ง
ใจๅฐ็้ง
ใ้ใฎใใฑใใใซใชใฃใฆใใพใใพใใใใใใซใตใใผใใซ้ฃ็ตกใใพใใใใ่ฟ้ใฏไธๅๆๅฆใใใพใใใ่ณผๅ
ฅใจ้ฃ็ตกใไน่ปใฎๅๆฅใ ใฃใใใใใฏๅใใใพใใใใ่จผๆ ใจใใฆไบ็ดๆใฎในใฏใชใผใณใทใงใใใ็ป้ข้ฒ็ปใๅฟ
่ฆใจ่จใใใพใใใใใใชใใฎใๆฎใใฆใใไบบใฏใพใใใพใใใใตใใผใใฎๅฏพๅฟใฏไธๅฏงใงใใใใใใฎ่ฆๅฎใงใฏใฆใผใถใผใซๆใคๆใใใใพใใใๅ
ฌๅผใฎ้้ใตใคใใง็ดๆฅไบ็ดใใใใจใใใใใใใพใใ
Response from developer
Weโre sorry for the frustration. Our technical team reviewed the booking and confirmed that the ticket issued matched the route selected during purchase. Unfortunately, refund conditions are set by the transport operator, and in this case the ticket was not eligible for a refund. 12Go Team
Love it!!
So simple and hassle free. Every single time. Love love love 12Go!! To the entire 12Go staffโฆthank you so much for all that you do ๐๐ผ
Easy process
its really easy to use, straight forward, Clear system, no hidden TC. So far love it.
ใใใใ ็ตฑไธ้้ไบ็ด
ใใคใใไธ่ฉฑใซใชใฃใฆใพใใๆฌๆฅใใใใคใใใใใณใฎๅ่ปใฎไบ็ดใใใพใใใ๐
I see Iโm not the first
We were waiting at our condo for our quick weekend getaway wonderful, booked through 12go many times and never failed. Until no taxi so I called the company that had been assigned, only to be told they no longer operate with 12go, so I used the support on the website and got a reply quickly asking me to prove that I was at the pick up point and that I had been in communication with the company, so I provided everything they asked and wait and wait no reply at all, so I make my way to the bus station as it was very obvious that nothing is going to happen. Im still waiting for that reply and decide to contact them about my return trip booked with the same company mentioning that I also have had trouble getting any response from the first failed taxi, yes they replied told me yes me to cancel the taxi but by the time I got to the email that was no longer an option and now nothing. What a sad state of affairs no refund not explanation not even an apology 12go this is disgusting its not support its fob you off take your money.
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Charged 2x more than price
[Booking ID #CCWEI6]
I booked a ticket from Laos to Thailand for $196 but was charged $472. I reached out to 12Go support and was given the following response:
Hi there,
Your receipt only shows the ticket price and the online booking fee. If the amount you were charged is higher, it's usually due to extra fees from the payment processor (for example, PayPal or creditโcard fees) or additional charges that your bank may apply for currency conversion. Those extra costs are outside of our control and aren't reflected in the ticket price shown on the receipt.
12Go Support
I booked a ticket from Laos to Thailand for $196 but was charged $472. I reached out to 12Go support and was given the following response:
Hi there,
Your receipt only shows the ticket price and the online booking fee. If the amount you were charged is higher, it's usually due to extra fees from the payment processor (for example, PayPal or creditโcard fees) or additional charges that your bank may apply for currency conversion. Those extra costs are outside of our control and aren't reflected in the ticket price shown on the receipt.
12Go Support
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๋ฒ ํธ๋จ ๋ฒ์ค ์์ฝ ๊ฐ๊ฑฐ์ง๊ฐ์
๋ฒ ํธ๋จ ์ฌํ ํ ์ฌ๋๋ค์ ์ด ์ฑ์ ํ๋ฉด ํจ์ฌ ๋น์ธ๊ฒ ๋ฒ์ค, ๊ธฐ์ฐจ๋ฅผ ์์ฝํ๊ฒ ๋ฉ๋๋ค. 20%๋๊ฒ ํญ์ ๋น์ธ๋๊น ์ ๋ ๋ฒ ํธ๋จ ๊ฐ๋ ์ด ์ฑ ์ฌ์ฉํ์ง ๋ง์ธ์. ์ฌ์ง์ด๋ฒ์ค๋ ์ข์์ ์ง์ ํ ์๋ ์์ต๋๋ค. Vexere์์ ์ข์ ์ง์ ํ๊ณ ์์ฝํ์ธ์.
๊ทธ๋ฆฌ๊ณ ๋์๋ง๋ค ์๋ ๋ฒ์ค ํฐ๋ฏธ๋์ด ์๋๋ผ ์นดํ ๊ฐ์ ํฝ์ ์ง์ ์ ๋๊ณ ๋ฏธ๋ ๋ฒ ์ด ํฝ์ ํด ๊ฐ๋ ์์ผ๋ก ์์ ์ ํ๊ธฐ ๋๋ฌธ์ Vexere ๊ฐ์ ๊ณณ์์ ๋ฒ์ค ์์ฝ ํ๋ ๊ฒ๋ณด๋ค ์ต์ 30๋ถ ์ด์ ๋ ๊ฑธ๋ฆฝ๋๋ค.
๋ฒ์ค ์์ฝํ๋๋ฐ ๊ฐ์๊ธฐ ์ทจ์๋๋๊ฑฐ ํ๋คํ๊ณ ๋น์ผ์ 2-3์๊ฐ ์ง์ฐํด๋ฒ๋ฆฝ๋๋ค.
๊ทธ๋ฆฌ๊ณ ๋์๋ง๋ค ์๋ ๋ฒ์ค ํฐ๋ฏธ๋์ด ์๋๋ผ ์นดํ ๊ฐ์ ํฝ์ ์ง์ ์ ๋๊ณ ๋ฏธ๋ ๋ฒ ์ด ํฝ์ ํด ๊ฐ๋ ์์ผ๋ก ์์ ์ ํ๊ธฐ ๋๋ฌธ์ Vexere ๊ฐ์ ๊ณณ์์ ๋ฒ์ค ์์ฝ ํ๋ ๊ฒ๋ณด๋ค ์ต์ 30๋ถ ์ด์ ๋ ๊ฑธ๋ฆฝ๋๋ค.
๋ฒ์ค ์์ฝํ๋๋ฐ ๊ฐ์๊ธฐ ์ทจ์๋๋๊ฑฐ ํ๋คํ๊ณ ๋น์ผ์ 2-3์๊ฐ ์ง์ฐํด๋ฒ๋ฆฝ๋๋ค.
Great
Itโs helpful and self explanatory
Poor service
12Go is a strange platform. It allows you to book buses, trains, ferries and other transport through different carriers, but once youโve paid, youโre largely left to deal with the carrier yourself.
In my experience, tickets can lack clear station information, and even when the departure point differs from what is stated on the booking, 12Go is unableโor unwillingโto intervene meaningfully. You are essentially left to figure it out yourself.
That raises a fair question: what exactly is the brokerage/service fee paying for if the broker doesnโt actually broker or assist with the transaction when problems arise?
Where possible, do yourself a favour and book directly with local operators. You may save money and, more importantly, have a clearer point of contact when something goes wrong.
Iโd rate 12Go zero stars if the platform allowed it.
In my experience, tickets can lack clear station information, and even when the departure point differs from what is stated on the booking, 12Go is unableโor unwillingโto intervene meaningfully. You are essentially left to figure it out yourself.
That raises a fair question: what exactly is the brokerage/service fee paying for if the broker doesnโt actually broker or assist with the transaction when problems arise?
Where possible, do yourself a favour and book directly with local operators. You may save money and, more importantly, have a clearer point of contact when something goes wrong.
Iโd rate 12Go zero stars if the platform allowed it.
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A traveling must App!
If youโre not 100% decided on your itinerary this is the perfect venue for finalizing your plans
With years of travel experience, this is the perfect tool!๐
With years of travel experience, this is the perfect tool!๐
ไฝฟใใใใ
ไฝฟใใใใไพฟๅฉใงใ
Response from developer
Thanks so much for your 5 stars!
It must have to have while traveling
If youโre not 100% decided on your itinerary this is the perfect venue for finalizing your plans
With years of travel experience, this is the perfect tool!๐
With years of travel experience, this is the perfect tool!๐
Terrible service - would not use
They took our money, could not book the ticket and only notified us a week beforehand, The service is really bad and you can only speak to a chatbot. Use someone else.
ใทในใใ ใจใฉใผ๏ผ
ๆๆฅใฎๅธฐใใฎใในใไบ็ดใใใใจๆใใ12ๆๅบ็บใฎใในใไฝๅบฆใ็ขบ่ชใใฆไบ็ดใใใฎใซใๆฏๆใใๅฎไบใใใ14ๆๅบ็บใฎใในใไบ็ดใใใฆใใใใตใใผใใปใณใฟใผใซๅใๅใใใฆใๅคๆดใฏ36ๆ้ๅใพใงใใใงใใชใใฎไธ็นๅผตใใใใใใใใกใๅดใฎใทในใใ ใจใฉใผใชใฎใซใใใไบๅบฆใจไฝฟใใชใใจๆใ
Response from developer
Weโre sorry to hear about your experience. This is not the service we aim to provide. Please contact our support team with your booking details so we can investigate what happened and assist you: https://12go.asia/en/support 12Go Team
Bus from Hanoi to Ninh Pinh
As per ticket we were to be dropped at Trang An, in our Bus from Hanoi to Ninh Pinh.
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for.
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us.
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for.
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us.
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Response from developer
Weโre sorry to hear about your experience. If the confirmed drop-off point was Trang An, please contact our support team with your booking details so we can investigate this with the operator: https://12go.asia/en/support 12Go Team
ๅญๅจใใชใใใฑใใใฎ่ฒฉๅฃฒ
่ฉๆฌบ็
Response from developer
Weโre sorry to hear about your experience. Please contact our support team with your booking details so we can investigate why the ticket could not be issued and assist you: https://12go.asia/en/support 12Go Team
