Poor service
In my experience, tickets can lack clear station information, and even when the departure point differs from what is stated on the booking, 12Go is unable—or unwilling—to intervene meaningfully. You are essentially left to figure it out yourself.
That raises a fair question: what exactly is the brokerage/service fee paying for if the broker doesn’t actually broker or assist with the transaction when problems arise?
Where possible, do yourself a favour and book directly with local operators. You may save money and, more importantly, have a clearer point of contact when something goes wrong.
I’d rate 12Go zero stars if the platform allowed it.
A traveling must App!
With years of travel experience, this is the perfect tool!😎
Response from developer
Big gratitude from the whole 12Go team!
It must have to have while traveling
With years of travel experience, this is the perfect tool!😎
Terrible service - would not use
Response from developer
We’re sorry for the inconvenience. Unfortunately, in some cases the operator may be unable to confirm a booking and can inform us close to the travel date. If you need help with your booking or refund, please contact us at https://12go.asia/en/support. 12Go Team
Bus from Hanoi to Ninh Pinh
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for.
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us.
Response from developer
We’re sorry to hear about your experience. If the confirmed drop-off point was Trang An, please contact our support team with your booking details so we can investigate this with the operator: https://12go.asia/en/support 12Go Team
À fuir !!!
Response from developer
We’re sorry to hear about your experience. Unfortunately, the operator was unable to confirm and issue your ticket. As soon as we received this information, we immediately processed your refund and informed you by email. We sincerely apologize for the inconvenience. 12Go Team
Plateforme peu fiable en cas de problème
Nous avons réservé un transport via leur plateforme en faisant confiance aux prestataires qu’ils proposent. Malheureusement, le trajet s’est déroulé dans des conditions inacceptables : le véhicule était infesté de nuisibles, ce qui a rendu le voyage très désagréable et préoccupant sur le plan de l’hygiène.
Nous avons fourni des preuves de cette situation au service client. Malgré cela, la seule réponse proposée a été une compensation de 6 €, ce qui est dérisoire au regard du préjudice subi. Nous étions trois voyageurs concernés, et cette indemnisation ne reflète absolument pas la gravité de l’expérience.
Une plateforme qui met en relation des voyageurs avec des transporteurs devrait assumer une part de responsabilité dans la qualité des services qu’elle commercialise et traiter les réclamations de manière plus sérieuse.
Je ne recommande pas 12Go tant que le contrôle de ses partenaires et la gestion des réclamations ne seront pas à la hauteur des attentes des voyageurs.
Response from developer
We’re sorry to hear about your experience. We understand your frustration. We reviewed your case and offered compensation in line with our policies. We also shared your feedback with the operator to help improve their service. We appreciate you taking the time to let us know. 12Go Team
Scammers
Response from developer
We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the departure time shown on your ticket and assist you: https://12go.asia/en/support 12Go Team
Waluta płatności nieznana do końca.
Scam
Response from developer
We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the flight changes and review your case: https://12go.asia/en/support 12Go Team
Very easy to use and accurate
Response from developer
Thank you for choosing 12Go! ⭐ 12Go Team
Horrible App
Tried reaching out to customer support and paid extra to fix the problem— which did not get fixed after multiple emails. They wanted to charge me AGAIN to fix the issue I had already paid extra to fix. Tried to get a refund and they would not give me a refund.
If you have an issue don’t expect them to resolve it.
It’s great if you don’t run into a booking issue, but when you do they will not help you and charge you out the nose for the pleasure.
Screw this app…
Response from developer
We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can review your case and investigate what happened: https://12go.asia/en/support 12Go Team
Appalling experience
Unreliable and Unprofessional
Response from developer
We’re sorry to hear about your experience. We would like to understand what happened and review the issue properly. Unfortunately, we cannot see your booking details from the app review. Please contact our support team at https://12go.asia/en/support so we can investigate and assist you. 12Go Team
Aye Naing
I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer.
After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money.
What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all.
This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use.
Add on extra message.
I am not reviewing the bus journey itself, but rather the way this issue was handled by customer service.
While the company eventually refunded my original booking, they completely failed to consider the inconvenience, stress, and additional costs caused by their service failure.
My girlfriend and I were left stranded at a bus stop for more than four hours in heavy rain while on holiday. It was an extremely frustrating and unpleasant experience. Because of this situation, I was forced to purchase alternative bus tickets at my own expense just to reach my destination. The refund of the original booking does not compensate for the extra money spent, the wasted time, or the distress caused.
What is most disappointing is the lack of customer care and accountability shown throughout the process. It took more than three weeks to receive a resolution, and even then there was no acknowledgement of the disruption and inconvenience we suffered.
A good customer service team should look beyond simply refunding a ticket and consider the overall impact their failure has had on their customers. Being left waiting for hours in terrible weather with no proper support is unacceptable.
Based on this experience, I have little confidence in this company’s customer service standards and will not be using their services again. I would not recommend them to anyone expecting reliable support when things go wrong.
Response from developer
We’re very sorry for the long resolution time and the inconvenience caused. We understand that the refund of the original booking does not undo the stress, lost time, or additional costs you experienced. We appreciate your detailed feedback and will share it with our team. 12Go Team
Tolle Aop
Response from developer
Thank you for choosing 12Go! ⭐
Super easy and convenient
Easy and suitable.
Response from developer
Thank you for choosing 12Go! ⭐
Easy
Response from developer
Thank you for choosing 12Go! ⭐
