Trip.com User Reviews

Customer Experience

Positive experience42.9% of reviews
Neutral3.0% of reviews
Negative experience54.1% of reviews

~ Based on 2,931 written reviews from the US App Store.

What users say

Is Trip.com Safe?

Trip.com: Book Flights, Hotels appears safe based on user ratings. AppsHunter Safety Score for Trip.com is 92/100.

This assessment is based on 37,276 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.9% of ratings point to a safe experience
2.2% of ratings suggest some concerns
7.0% of ratings point to a risky experience

~ Based on 37,276 App Store ratings for Trip.com.

Is Trip.com Legit?

Trip.com: Book Flights, Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Trip.com is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Servicio de taxi, venta de ticket, los precios. Los no se corresponde

Pésimo, muy mal servicio en todos los aspectos
Hacen una oferta de precio y cuando vas a pagar los precios son mayores

This app is a time&livesaver

My partner and ai have been traveling across Asia for the past 80 days. We’ve booked nearly all of our hotels and transportation through Trip. They have always made the process easy, seamless and provided support whenever necessary. To Americans who have never used Trip before — they are more than legit. They are your personal and caring travel agent. They have better hospitality than most businesses in the industry. We cannot recommend the app and their services enough. Seriously, thank yall.
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Not tablet friendly at all

Tried using this app on my iPad and there’s no return button once you enter hotel gallery page!

Constant spam

It’s actually not a bad app, but the constant emails and notifications spamming you all day long is just ridiculous

Fácil e seguro

Busca, reservas tudo muito fácil e seguro.

Response from developer

Olá Ricasap, agradecemos por compartilhar este comentário positivo, isso significa muito para nós. Por favor, saiba que o nosso aplicativo e site de fácil utilização se esforçam para oferecer uma ampla variedade de opções para ajudar a planejar sua viagem ou férias ideais. Mais uma vez, agradecemos pelo seu gentil feedback.

My Favourite

Highly recommended

Flight and App

So very easy to use and got me a great price

Response from developer

Dear Guchgirl, thank you for your kind words and for taking the time to share your experience with us. We appreciate your feedback and are constantly striving to improve our system to ensure our customers have a great experience. We hope you continue to enjoy our services. Have a good day.

Less promotions please

Good for flights and hotels. But way too many adverts and promotions

无赖

酒店可退平台不给退

Invester

Lalani

many scam on app and a lot of issues

There’s scam hotels/airbnb

Shoreham to BeckenhamJct

Just made the trip but made it by buying rail ticket to East Croydon and taking Tram from E Cry to B jct . Much quicker and lots cheaper.

Incredible help finding the perfect vacation spot!

I had a fantastic experience using this service, all thanks to Delgadolewis041@ gmailcom for the help I received. They took their time to understand exactly what I wanted in a Hotel and found the absolute perfect match for me. The communication was excellent, professional, and took all the stress out of planning. If you want a team that genuinely listens and delivers, this service is a must-use! I highly recommend, Thank you!
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$35,605 to Change Flights? Absolute Rip-Off

I travel frequently throughout Asia and have used Trip.com for many of my bookings. Unfortunately, after this experience, I will never use the platform again for an international trip.

I requested a simple flight change and waited days for a response. When Trip.com finally replied, they quoted CAD $35,605 to change my family’s flights ONEWAY. Meanwhile, the exact same round-trip tickets were available directly on the airline’s website for around CAD $6,000 per passenger ROUND TRIP, and Trip.com’s own prices kept changing every time I checked.

I’ve changed flights many times over the years through airlines and other travel agencies. Never have I been asked to pay more than the cost of buying brand-new tickets just to make a change. It made absolutely no sense.

The customer service was slow, the pricing was inconsistent, and instead of helping solve the problem, I felt like I was being taken advantage of.

I should have trusted my instincts and booked directly with the airline, as I usually do for long-haul flights. That is exactly what I will do from now on.

If you value transparent pricing and reliable customer support, I recommend booking directly with the airline instead of using Trip.com. This was by far the worst customer service experience I’ve had with any travel booking platform.
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Response from developer

Dear Danyx389, thank you for your feedback. We apologize for any inconvenience caused and understand the seriousness of the issue. To help us assist you further, please visit the link below to find our support team's contact details in your preferred language/country and provide your detailed concern. https://www.trip.com/pages/support

A con

I signed up to receive a discount on train tickets and cannot access my card, and I cannot cancel and get my money back

Missing railcard

I bought a railcard which I can’t see even though I have received a lot of messages telling me to download it. NO INSTRUCTIONS! Looked it up and said I used an Apple email address????? which I don’t have. Surely it should just appear in the app like the tickets which happens in the others travel apps. Wasted £29 and will never use this Trip again and I will tell everyone I know to use Trainline.
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Vous m’avez fait rater mon train

J’avais un train à prendre depuis la gare de Luoyang à 21h45.( voir les informations sur mon compte). Or l’adresse que vous indiquez est à plus de 30km de la dite gare. Après avoir marché avec ma valise, à pieds 25minutes en suivant les indications de l’application, je me suis retrouvée en pleine zone industrielle sur une route avec des poids lourds ! Des chauffeurs m’ont indiqué la bonne adresse de la gare et j’ai du prendre un taxi qui a engendré des frais supplémentaires qui se sont ajoutés aux modifications de l’horaire du train ! Franchement, cette situation a mis ma personne en danger et j’ai eu beaucoup de chance de tomber sur des personnes bienveillantes ! Je suis extrêmement en colère contre Trip et je vais envisager un autre moyen plus fiable de réserver mes billets de train. Bien entendu, dans les prochains jours, je ferai une publication dans les groupes de voyage dont je suis membre, afin de relater cette pitoyable mésaventure qui aurait pu vraiment très mal finir !
P.S : J’ai bien évidemment pris la photo du lieu et j’ai déjà envoyé une réclamation !
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Response from developer

Bonjour, nous regrettons vivement votre expérience avec notre service. Nous souhaitons en savoir plus sur votre problème afin de pouvoir le résoudre correctement. Veuillez nous contacter directement via https://fr.trip.com/help pour obtenir une aide complémentaire.

why is this glorified web app taking this much space

bloat, better delete this

Unable to Refund

I selected dates and the system changed my dates. Now I’m stuck with a room I can’t get refunded even after the hotel cancelled and refunded totally.

Bad company!

Not trustworthy! No reputation!