Trip.com User Reviews

Customer Experience

Positive experience42.6% of reviews
Neutral3.1% of reviews
Negative experience54.3% of reviews

~ Based on 2,990 written reviews from the US App Store.

What users say

Is Trip.com Safe?

Trip.com: Book Flights, Hotels appears safe based on user ratings. AppsHunter Safety Score for Trip.com is 92/100.

This assessment is based on 37,305 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
2.2% of ratings suggest some concerns
7.0% of ratings point to a risky experience

~ Based on 37,305 App Store ratings for Trip.com.

Is Trip.com Legit?

Trip.com: Book Flights, Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Trip.com is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

avoid this app

Horrible app

They have no interest in you

I booked flights and tickets for over $50k on this platform. They used to be able to solve any problem you have.

Now they’re just apologizing. When I had issues with hotel or flights last month(I do it often since sometime I book for my guests) like the flight cancellation or hotel not having power AND hot water, they were nkt able to help me.

Just use the Booking instead. You will feel calm
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Lovely App

So many discounts and so many offers of travel and stay. Love it.

The worst experience ever

The customer service always responds quickly, but they don't solve a single problem! The check-out policy was so vague that I didn't even stay, but they still charged me in full.

The best all-in-one app

Has now become my go to for flights / hotels / rentals. The best

Not recommended

Be aware of the admin fee before making any changes to your bookings

رحلة طيران سيئة جداً للغاية

خدمة اقل من المتوقع الرسوم مرتفعة وباهظة جداً لا اوصي بهم خصومات واكواد غير مستمرة تطبيق فاشل وسيئ جداً👎

TRIP. Is a must have app

The easiest travel app I’ve ever seen

The Best Travel Service Provider

We Love You TRIP.COM‼️💯❤️🫡

I am truly satisfied with Trip.

I needed a flight immediately as I searched on the internet Trip.Com appeared and showed honest prices of airfare. Unfortunately, the airline cancelled because of strike. I called Trip.Com and I was truly surprised how fast my call was able to get through. The representative/s were very helpful and prompt. Trip.Com’s refund was also fast and they communicated every updates. Overall, I am truly impressed and satisfied with their quality of service. They really know how to take care of their client. Highly, highly recommended. They are super reliable!!! Excellent job Trip.Com!!! All the best to your company!
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Rubbish app

Never find what you actually need

The Best Travel App

Outperforms every other travel app i’ve tried.Every feature i need is right here,and the design is incredibly intuitive.

Booking snafu

This has been a horrible booking experience. Trip. Com set me on a flight from Chiang Mai to Hawaii where I had to change airports in Bangkok made me wait up to 13 hours to reconnect. I was required to check in in twice and was allowed a checked baggage limit of only 11 kilograms on an international flight. The last time I use trip.com and the last time I use Thai Asia airlines. I spent more than 3 times at the airport than I did flying Inexcusable. bb
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اتمنى ان تكون الأسعار للأعضاء مناسبة

عندما اشهد الأسعر يحزنني أني ارى في مواقع أخرى اقل من اسعار الأعضاء لديكم
اتمنى النظر في ذلك ☝️

Scam app

Shows you low price on the calendar but once you open that day the low price rises. WTF.

Hidden users separation

I’ve really liked this app. But apparently lately they made some hidden user account separation. I don’t see flights and hence can’t buy them for specific routes due to “routine adjustments to the products on our platform based on dynamic changes in global route service” as they said in the support. What even this meant? I literally opened same flight search on my account and my friends account - no flights on mine while bunch of them on friends phone. latent segregation
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Response from developer

Dear KaRp!k, thank you for your feedback. We apologize for any inconvenience caused and understand the seriousness of the issue. To help us assist you further, please visit the link below to find our support team's contact details in your preferred language/country and provide your detailed concern. https://www.trip.com/pages/support

Scammers

I missed one connecting flight then they canceled all of my flights and even returning flights
They not even bothered to hear me out
I paid around 4600 US dollars
Don’t recommend this site at all from my bad experience
I had to book completely new ticket worth of 10000 dollars and I couldn’t enjoy at all my vacation
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Kaiser

Amazing

Md

Adds came up that if I download the app, it’ll be cheaper but the price gone up
Not happy at all

Stop sending text Messages

Please stop sending me text messages. I’m not interested in your services. Stop 🤬