Trip.com User Reviews

Customer Experience

Positive experience42.1% of reviews
Neutral3.1% of reviews
Negative experience54.8% of reviews

~ Based on 3,051 written reviews from the US App Store.

What users say

Is Trip.com Safe?

Trip.com: Book Flights, Hotels appears safe based on user ratings. AppsHunter Safety Score for Trip.com is 92/100.

This assessment is based on 37,362 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
2.2% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 37,362 App Store ratings for Trip.com.

Is Trip.com Legit?

Trip.com: Book Flights, Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Trip.com is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Viagens

Eu amo a trip super indico rápido fácil e pagamento em toda moeda , simplificado !!! Ganho muito acesso a sala VIP gratuito , e fora vários benéficios e acúmulo de pontos

Response from developer

Olá cliente, agradecemos por compartilhar este comentário positivo, isso significa muito para nós. Por favor, saiba que o nosso aplicativo e site de fácil utilização se esforçam para oferecer uma ampla variedade de opções para ajudar a planejar sua viagem ou férias ideais. Mais uma vez, agradecemos pelo seu gentil feedback.

Get rid of the pop up and timed ads. Stops you using the app when you have to get to your tickets.

Get rid of the pop up and timed ads. Stops you using the app when you have to get to your tickets at the scanners. Ridiculous addition.

Terrible app

No matter what I enter, it responds with “no”. I’ve wasted a ridiculous amount of time on this. Deleting it.

Irritating

Too many very annoying notifications

greedy and incompetent. used to be good until...

i now have to watch a five second ad to access tickets/a railcard i have paid for? disgusting, greedy behaviour. I'll be going back to trainline. Absolutely shameful

ps your ui is atrocious. maybe hire an app designer who isnt visually impaired next time. i could overlook it for the money i was saving, but after this final straw, you can go in the bin
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Don’t caught with money diggers

This apps looks good until you had a chance, once you a service you’re done they their best to eat you money from every corner! Be careful while booking with this app!

Ugly Ugly Ugly

The app icon is really ugly. There's a blue icon with a red "9.9sale" design underneath it, and you can't even change it yourself. One star.

Customer service

Customer service is very bad. You will frustrated if any issue happens. I have refer my friend this app and I didn’t get any promotion benefits when I contacted them about this they told me to wait for 24 hours. But it’s been more than week and I haven’t got any solution for that. Secondly they never give proper solutions for your problems they escape the situation by telling that they are third party app and they don’t have any excess to it instead of helping.
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Lack of user friendly design

Disappointing experience with Trip.com’s train booking service.

After my train was cancelled, the information provided by Trip.com was unclear and misleading. The email suggested that I could either use an alternative train or cancel and rebook, but the app did not clearly show which alternative services I was actually allowed to take. The only relevant information was hidden in small text, and opening it simply led to a generic Advance ticket policy rather than specific alternative train options.

Because of this unclear guidance, I had to buy another ticket and incurred an additional cost. I contacted Trip.com to explain the issue, but my complaint has still not been properly resolved.

For disrupted journeys, passengers need clear, practical instructions—not vague policy links.
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Refunds need to be given under any circumstances

Booked a day trip to go visit my friend, but her travel plans changed and she won’t be in the country on that date. I tried to cancel my train tickets, which were almost ten pounds, but the app tells me they are non-refundable. Even when I tried to go into it, it said that the amount to be refunded was £9.00, when actually it’s £9.45. I’m a university student, I can’t be losing ten quid over two 1 hour train journeys, it’s ridiculous. I agree with the previous statements, this whole app is a scam. I can’t even delete my account until after my booking, and I won’t even be on the train.
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You will not get a refund beware

I booked a ticket then tried to change the dates they said they would give me a voucher back. I did not receive my voucher. I’ve contacted them multiple times about the voucher and they said that I don’t get a voucher. I have paid for two tickets and got nothing back from the ticket that I had cancelled in order to get my new ticket. I cancelled it in reasonable time as well too.
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Promotions information full of the app

Super crowded app get drown in the promotions sea and die with straggling focusing on my information

System error

There is a system error which made mistake in Chinese-English name transferring, the order of my first name and last name was transferred in the opposite order, which caused a series of problem with checking in. The same issue happened again when my friend tried to sign up.

المدينه المنوره

خدمه سيئه جدا لا انصح به عن تجربه

TERRIBLE WEB SITE

This site is very difficult to use. Unable to be directed to booked airline, easyjet website to check in. Many concerns that this site is not legitimate because of all the issues which I do not have with other websites and airlines. Would avoid!!!!!!

Response from developer

Dear customer, thank you for your feedback. We apologize for any inconvenience caused and understand the seriousness of the issue. To help us assist you further, please visit the link below to find our support team's contact details in your preferred language/country and provide your detailed concern. https://www.trip.com/pages/support

Railcard

Difficult to locate rail card

Servicio inaceptable

Mal servicio

DO NOT USE!

Worst app out there for booking a package, avoid if you have to book a hotel and flight ! Took over an hour to sort out after realizing o didn’t have a hotel because it was a “failure to purchase” but they booked the flights !

Response from developer

Dear customer, thank you for your feedback. We apologize for any inconvenience caused and understand the seriousness of the issue. To help us assist you further, please visit the link below to find our support team's contact details in your preferred language/country and provide your detailed concern. https://www.trip.com/pages/support

Fraudulent

This is not a company, it’s a Chinese gangster

Stop spamming email

Stop spamming email