Trip.com Reviews: Is It Legit?

Customer Experience

Positive experience41.4% of reviews
Neutral3.1% of reviews
Negative experience55.4% of reviews

~ Based on 3,191 written reviews from the US App Store.

What users say about Trip.com

Is Trip.com Safe?

Trip.com: Book Flights, Hotels appears safe based on user ratings. AppsHunter Safety Score for Trip.com is 92/100.

This assessment is based on 37,469 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
2.2% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 37,462 App Store ratings for Trip.com.

Is Trip.com Legit?

Trip.com: Book Flights, Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Trip.com is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

False advertising

App tells you all these mad deals and getting really cheap flights, when you go into app, the deals do not exist

Constant popups

I have no idea how you won an award. There are constant popups that get in the way of me trying to do anything. It’s overwhelming and stressful and i cant find a way to disable them.

Apparently customer support only handles booking queries not app queries as well, so thats unhelpful.

Bad experience overall.
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Flight changing

booked a round-trip ticket from Perth to Cebu, but my return flight keeps getting rescheduled. I'm no longer happy with the constant changes, so I would like to cancel my booking and request a full refund.

خصم 50 % خراط ونصاب

خصم 50 % خراط ونصاب

Fraud

I booked the ticket of me and my husband through this.i recommend not use because i have bad experience

О приложении

Стали пользоваться приложением примерно полгода назад. Первое время всё очень нравилось, что можно и авиабилеты найти по вполне приемлемым ценам и удобная навигация и бронирование. НО! Почему сейчас можно оплатить только UnionPay? Это вообще как неудобно и других альтернатив нет! Приходится переходить на других операторов.
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Notifications

This app keeps sending me marketing related notifications by default that has nothing to do with my bookings. It’s so annoying and the app makes it difficult to find how to turn the notification off.

Really bad service

It’s been a really frustrating experience. The airline approved my refund over two weeks ago, but I’m still waiting, and they keep dragging the process out. It’s been incredibly disappointing dealing with this.

Can’t select seats

Couldn’t select seats in the app when I bought tickets with seat selection and why I even bought it. Customer service said they will check me in and can select seats. They checked me in to the back of the airplane.

Excelente

Lo mejor que haya encontrado, porque yo viajo mucho

Bad service

Bad Serv

Way too intrusive

One booking and I’m bombarded with multiple notifications every day, presumably to eternity. No, I don’t want to explore Barcelona’s attractions, I flew back several days ago. Uninstalling now.

Easy app

The app that you can find all things you need when traveling

Inconvenient and unintuitive booking experience

My booking experience was very frustrating. 5 attempts later and still unsuccessful. During check out, it says “sold out” and prices increased 3 times within minutes. Even with me accepting the new higher price and filling out information for all travelers, I was prompted to”Something went wrong”. This happened 5 times on with browser and app. I contacted support through chat and AI assistance is also not intuitive. Lack of consideration of customers time and effort. I ended booking through a different website.
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I love this app xxx

Its unreal xxx

Bad UX

Confused difficult to use

Hours after booking they changed the times of my flights.

A truly awful company to deal with..They changed my ticket from one flight company to another and the times of my flights..I am making a formal complaint against this company in London and Spain.. Save yourself a headache and do not deal with this bunch.
They just contacted me and asked me to update my review.. is it possible to reduce my star rating to zero because if it is I would be happy to. Am now £82.50 out of pocket and have paid another £118 to obtain the ticket I paid Trip.com for.. DONT trust and don’t use.
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PÉSSIMO SERVIÇO!!!

Não recomendo a NINGUÉM os serviços da Trip!!!! ELES CANCELAM SEU VOO SEM AVISAR, trocam a sua escala para um horário ANTERIOR ao da chegada no aeroporto do primeiro voo??? COMO ISSO PODE SER ACEITAVEL!???? Como a empresa tem um sistema que permite isso (OBRIGANDO O CLIENTE A CANCELAR POR UM REEMBOLSO MENOR DO QUE O VALOR PAGO OU TROCAR O VOO MEDIA TE PAGAMENTO ADICIONAL????) ISSO É UM ROUBO DESCARADO!!!!!! Vou processar voces, desgraçados
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Response from developer

Olá cliente, lamentamos muito sua experiência com nosso serviço. Queremos saber mais sobre seu problema para podermos resolvê-lo adequadamente. Por favor, entre em contato conosco diretamente por meio de https://br.trip.com/pages/support?locale=pt_br para obter assistência adicional.

No responsibility

When I come back my home and my travel finish, I never use the trip.com. Thank you for your words support

Do not book Travelio accomodation

I handed my apartment over to Travelio for management a year ago. Within then, I found significant damage:

Refrigerator: under 3 years old, broken within a year of Travelio taking over.

AC unit: leaking, with water damage as a result.

Kitchen cabinets: veneer cover ripped apart.

Front door: keys were changed without owners agreement.

Toilet door: lock was broken and unable to be used at all.

All of this damage occurred less than a year after Travelio managed the property. When I raised this, Travelio management never came back to me. Only silence.

They are paid to manage property, take commissions from renters but what they do is just marketing. I never agreed to have my property managed by a MARKETER. Travelio management are morons who only want to rip off property owners for their own gain.

All of the damage above, by contract and law, has to be paid by the party who caused them ie. the causer. Travelio instead charge all damages to property owners.

Owners hand over their property based on trust. In my case, the care and accountability I expected weren't there. If you're considering a property manager, I'd suggest: document the unit's condition with dated photos before handover, get a written inventory, and clarify in the contract who pays for damage.

The best recommendation would be to NOT use Travelio at all.
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