Terrible user experience
When I chose check in/out dates 23-26 October 2026, the app first miscalculated the number of nights showing 4 in the search bar. When I came to check out it then showed the stay as 23-25 and as a result miscalculated the stay and price causing me to cancel another booking. Just awful, needs to be coded again.
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Very bad experince
Very bas experience with agoda, no clear term n condition, booking cancel by system and they blame cancel by us, total scam.. beware
Scam artists! They don’t book anything but only use third-party and never give you your money back!
I booked a hotel on this website and learned a very expensive and valuable lesson: they are nothing but tricksters and only book through third-parties! They have no actual relationships with hotels, but book through a third-party and collect a commission like any local petty travel agent.
They promise that if you jump through all their hoops and cancel that they will give you your money back if the hotel agrees to it, but even if the hotel does agree to it, which in my case they did, you will never get your money back from Agoda. Buyers beware! They are not like hotels.com or Expedia! They are scam artists.
They promise that if you jump through all their hoops and cancel that they will give you your money back if the hotel agrees to it, but even if the hotel does agree to it, which in my case they did, you will never get your money back from Agoda. Buyers beware! They are not like hotels.com or Expedia! They are scam artists.
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Customer beware
I bought a hotel and flight package from this company. They messed up on two things. I ordered two rooms for four people. Luckily, I caught that because they only gave me one room to share between four people.. I fix that and they also did not make me aware that my round-trip ticket the return trip from my had changed times on the flight. So the day I went to check in at 3:30 in the morning to catch my 5 o’clock flight. The airline told me that my flight had already left and had left at 12:55 AM.. I’ll go to me my woman, my mother-in-law and my father-in-law stranded over 1400 miles away from home with no help and no apologies or compensation for their screwup. Also cost me an extra $1500 for four passengers one-way ticket home.
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Very disappointing experience avoid this platform at all costs
I would strongly recommend avoiding this platform. My experience was extremely disappointing and raised serious concerns about the way hotel prices are advertised.
I booked a hotel room at a discounted price, and after the booking was confirmed, I was later told that there had been a “system error” and that the advertised rate was inaccurate. I was then asked to pay additional money to keep the room, effectively bringing the price closer to the retail rate.
As a customer, I booked based on the price that was advertised and confirmed on the platform. I don’t believe customers should have to pay extra because of an issue with the platform’s pricing or system.
The customer service experience was also very disappointing. Instead of providing a clear and fair solution, I felt that the responsibility was being pushed back onto the customer.
I personally would not use this platform again. I have had a much better experience with other travel platforms such as Trip.com, particularly when it comes to pricing transparency and customer service.
I booked a hotel room at a discounted price, and after the booking was confirmed, I was later told that there had been a “system error” and that the advertised rate was inaccurate. I was then asked to pay additional money to keep the room, effectively bringing the price closer to the retail rate.
As a customer, I booked based on the price that was advertised and confirmed on the platform. I don’t believe customers should have to pay extra because of an issue with the platform’s pricing or system.
The customer service experience was also very disappointing. Instead of providing a clear and fair solution, I felt that the responsibility was being pushed back onto the customer.
I personally would not use this platform again. I have had a much better experience with other travel platforms such as Trip.com, particularly when it comes to pricing transparency and customer service.
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