절대 여기서 항공권 끊지 마세요 항공사 확인도 안하고 수수료 다떼먹고 상담사 환불가능 대화기록 증빙자료 있는데도 환불 못해준다 눈가리고 아웅입니다. 황당 그자체 전화도 안되요
증거자료 확인해도 알았다하고 처리도 안하고 환불이 안되어 물었더니 환불도 안넣어놨고 2명환불인데 자료는 다받고 1명만 환불시키고 1명은 또 환불안된다 말바꾸네요 기가찹니다. 이딴 사기같은 회사가 다있나요
Response from developer
Hi Traveloka Loyal User, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -AL
为什么没有火车票选项呢
Response from developer
Hi Traveloka Loyal Customer. We apologize for the issue you encountered on our app. Train tickets are available on Traveloka. We would like to assist you further, please email us with relevant screenshots via cs@traveloka.com to help us investigate this issue and ensure a smoother experience in the future. Thank you. -BM
최악입니다
전화연결 절대 안해줌. 메일로만 답변가능 전부 외국인인지 질문에 대답을 제대로 못함.
Response from developer
Hi 이수0007, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -TK
めっちゃ嘘つかれる
高層階と書かれていたから予約したのに、決済完了したあと予約を見直すとスタンダードとか色々書かれてなかったことが記載されていた。
質問したところ、システム上スタンダードと記載、ホテルに確認するとのこと。
そこから何度も質問しているのに最終的な結果は宿泊前日に来た。
要約すると、今回高層階は無理、予約した部屋が絶対と。
予約した部屋って言っても部屋番とかもなく高層階と書かれたのを予約しているから確定かと思うでしょ…。
しかも高層階がいいなら予約取り直せと。
まだ1週間前とかならわかるけど前日の夕方。
流石に遅いしありえない。
正直これは詐欺でしかないと思う。
せっかくの旅行が台無し。
みんなはちゃんとしたところで予約した方がいい。
Response from developer
あんころ餅＊様、今回の件につきまして、あんころ餅＊様のご要望に沿うことができなかったことを深くお詫び申し上げます。そのような状況の中でも、貴重なご意見をお寄せいただき、誠にありがとうございました。今回いただいたお声は真摯に受け止め、今後のサービス向上に努めてまいります。この度はご期待に沿うことができませんでしたことを、重ねて深くお詫び申し上げます。 -AN
판매 후 사후 관리가 전혀 되지 않는 앱
Response from developer
Dear Valued Traveloka Customer, we are sorry for the trouble with your booking. We can't locate any case matching your description in our system. To assist you in resolving the issue, please communicate with us through email cs@traveloka.com. Our team is ready to resolve the issue and we appreciate your patience. -MP
