절대 여기서 항공권 끊지 마세요 항공사 확인도 안하고 수수료 다떼먹고 상담사 환불가능 대화기록 증빙자료 있는데도 환불 못해준다 눈가리고 아웅입니다. 황당 그자체 전화도 안되요
증거자료 확인해도 알았다하고 처리도 안하고 환불이 안되어 물었더니 환불도 안넣어놨고 2명환불인데 자료는 다받고 1명만 환불시키고 1명은 또 환불안된다 말바꾸네요 기가찹니다. 이딴 사기같은 회사가 다있나요
Response from developer
Hi Traveloka Loyal User, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -AL
为什么没有火车票选项呢
Response from developer
Hi Traveloka Loyal Customer. We apologize for the issue you encountered on our app. Train tickets are available on Traveloka. We would like to assist you further, please email us with relevant screenshots via cs@traveloka.com to help us investigate this issue and ensure a smoother experience in the future. Thank you. -BM
최악입니다
전화연결 절대 안해줌. 메일로만 답변가능 전부 외국인인지 질문에 대답을 제대로 못함.
Response from developer
Hi 이수0007, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -TK
めっちゃ嘘つかれる
高層階と書かれていたから予約したのに、決済完了したあと予約を見直すとスタンダードとか色々書かれてなかったことが記載されていた。
質問したところ、システム上スタンダードと記載、ホテルに確認するとのこと。
そこから何度も質問しているのに最終的な結果は宿泊前日に来た。
要約すると、今回高層階は無理、予約した部屋が絶対と。
予約した部屋って言っても部屋番とかもなく高層階と書かれたのを予約しているから確定かと思うでしょ…。
しかも高層階がいいなら予約取り直せと。
まだ1週間前とかならわかるけど前日の夕方。
流石に遅いしありえない。
正直これは詐欺でしかないと思う。
せっかくの旅行が台無し。
みんなはちゃんとしたところで予約した方がいい。
Response from developer
あんころ餅＊様、今回の件につきまして、あんころ餅＊様のご要望に沿うことができなかったことを深くお詫び申し上げます。そのような状況の中でも、貴重なご意見をお寄せいただき、誠にありがとうございました。今回いただいたお声は真摯に受け止め、今後のサービス向上に努めてまいります。この度はご期待に沿うことができませんでしたことを、重ねて深くお詫び申し上げます。 -AN
판매 후 사후 관리가 전혀 되지 않는 앱
Response from developer
Dear Valued Traveloka Customer, we are sorry for the trouble with your booking. We can't locate any case matching your description in our system. To assist you in resolving the issue, please communicate with us through email cs@traveloka.com. Our team is ready to resolve the issue and we appreciate your patience. -MP
No Chinese
Response from developer
Hi Loyal Traveloka Customer, we regret that language you were seeking was unavailable. We understand the inconvenience this may have caused you. Your patience and understanding mean a lot to us as we strive to enhance our platform. Thank you for your understanding and for being a valued part of our community. -AN
往復予約でも片道だけ発券されると自己都合キャンセル扱いになる可能性があります。
しかしTraveloka側のシステム不具合により、往路が発券できず、旅行自体が成立しませんでした。
当初は「往路は全額返金します」と案内されましたが、その後「復路だけ利用してください」と案内されました。
往路が存在しないため旅行は成立せず、往復キャンセルを依頼しました。
その結果、復路については「自己都合キャンセル」と扱われ、80%のみ返金となりました。
Travelokaからは「システム障害が原因」と説明を受けていますが、それでも利用者側がキャンセル料を負担する結果となりました。
最も残念だったのは、予約時に「往復予約でも片道だけ発券された場合は、発券済み区間にキャンセル料が発生する可能性がある」という重要な説明が、利用者に伝わる形では、一切なかったことです。
今回は何度も問い合わせを行い、担当者も丁寧ではありました。しかし最終的な回答は「航空会社のシステム上の仕様」の繰り返しで、利用者がシステム不具合のリスクを負担する結果になりました。
今後利用される方は、このようなケースがあることを理解した上で予約されることをおすすめします。
Response from developer
ぷくpy様、 今回の件につきまして、ぷくpy様のご要望に沿うことができなかったことを深くお詫び申し上げます。 そのような状況の中でも、貴重なご意見をお寄せいただき、誠にありがとうございました。 今回いただいたお声は真摯に受け止め、今後のサービス向上に努めてまいります。この度はご期待に沿うことができませんでしたことを、重ねて深くお詫び申し上げます。-BM
Worst Accommodation App
진짜 사기꾼 집단 ㅋㅋ
못하게하고 그렇다고 전화하니까
Ai 써서 돌려막기하네… 진찌 첫 여행이리 기대하는 마음으로 결제했는데 하필 이런 사기앱에 걸려서… 그냥 고소절차 밟을께요 계속 안된다면
Response from developer
Hi ㅇㅇㅇ어더ㅠ즂, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through App Message or Email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -AL
이 개같은 앱은 왜 평점이 이렇게 좋음
Response from developer
Hi 뭔이딴앱이다있지, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -AL
최악의 어플
Response from developer
Hi Loyal Traveloka Customer, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -EA
정말 *같은 앱입니다
Response from developer
Hi Loyal Traveloka Customer, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -EA
Dịch vụ kém
Mình không cảm thấy được hỗ trợ như 1 khách hàng, mọi thiệt hại từ kinh tế, tâm lý đều đùn đẩy cho khách hàng.
5 năm trở lại đây Traveloka dịch vụ rất tệ.
절대깔지마
Response from developer
Hi Qtaisndb, we're sorry for the difficulty in contacting our customer service. Unfortunately, we were unable to find any related case matching your description in our system. Please reach us through cs@traveloka.com so that we can investigate further. Our team is fully committed to assisting you. Thank you for your understanding. -AN
Clear and easy
Very clear and easy to use and seems to have some of the best deals going .
Highly recommended
Response from developer
Hello Beauza, thank you for your wonderful review. Your feedback serves as a constant source of motivation for us to deliver exceptional service to our users continuously. Should you require any assistance in the future, please feel free to contact us. Thank you for being a valued part of our journey! -LY
Good price
Thank you i can make booking with you again after about nearly 2 years you blocked me
Response from developer
Hi Kolosakas, thank you for your rating and we apologize for the issues you encountered while using our app. Your feedback is very valuable to us and we are committed to using it to improve our services. If you encounter any issues, please contact us at cs@traveloka.com. This will help us take the necessary steps to improve your experience. -HM
App cứ chuyển trang khi đang dùng
Pelayanan ok
뭔 이딴 거지같은게 다있노;;
Response from developer
Hi Traveloka Loyal Customer, we are sorry for the trouble with your booking. We can't locate any case matching your description in our system. To assist you in resolving the issue, please communicate with us through email cs@traveloka.com. Our team is ready to resolve the issue and we appreciate your patience. -AN
