Traveloka: Book Hotel & Flight appears to be a legitimate app. The AppsHunter Legitimacy Score for Traveloka is 100 out of 100 points across 7 verification signals from App Store and developer data.

Traveloka User Reviews

Name: Traveloka: Book Hotel & Flight
Rating: 4.8 (5723 reviews)

Traveloka: Book Hotel & Flight

Traveloka

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience33.2% of reviews

Neutral3.0% of reviews

Negative experience63.8% of reviews

~ Based on 735 written reviews from the US App Store.

Is Traveloka Safe?

Traveloka: Book Hotel & Flight appears safe based on user ratings. AppsHunter Safety Score for Traveloka is 96/100.

This assessment is based on 5,723 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience

1.2% of ratings suggest some concerns

3.5% of ratings point to a risky experience

~ Based on 5,723 App Store ratings for Traveloka.

Is Traveloka Legit?

Traveloka: Book Hotel & Flight appears to be a legitimate app. AppsHunter Legitimacy Score for Traveloka is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

星1も付けれない。表示されている部屋とは全く違う部屋が予約されてた

誕生日祝いにこのサイトでお部屋を予約しました。
予約できてるのか不安になったためホテルに問い合せたところ〜の部屋で予約されてます！と言われ
表示されていた（名前も画像も一致していた）部屋とは全く違う部屋が予約されてました。
誕生日祝いで使いたかったためとてもショックでした。
問い合せたところ同じ部屋での追加料金か返金対応のみしか行っていないとのこもでした。
私の入りた買った部屋は埋まっていて、同じような部屋にするならもう一個上のランクのお部屋の予約とのことでした。
その部屋に行く料金は私もちとのことでした。最後まで納得行きませんでしたが返金対応でお願いしました。
もう一勝使いません。

かなしいよー(；；)

6 days ago

Tệ

Quá tệ

Anh5559

21 days ago

Joe Perry

Terrible decision to book flight here instead of airline directly. Can’t get my flight rescheduled due to nothing available. Checked November and December and January and they tell me that nothing is available. Doubt this. Now I lose $2300. Scam don’t use this app.

Cjfgkk

a month ago

Easy

Making booking easy and fast 5 stars

Doomsdaybus

a month ago

최악입니다. 여행 못갔어요.

앱이 아닌 웹사이트로 구매했고, 비행기 시간이 앞당겨졌는데 이메일로 별도 통지가 없어서 홍콩 공항까지 갔는데 비행기표 모두 날렸습니다. 휴가 계획도 모두 망가졌고요. 커스터머 서비스도 답이 느려서 소통하는데만 2주가까이 걸렸습니다. 차라리 믿을만한 트립닷컴쓰세요.

lovecleanwater

a month ago

Response from developer

Hi Traveloka's Loyal Customer, we're sorry to hear that you're not satisfied with our service. We were unable to locate a matching case in our system, but we'd like to help you resolve it promptly. Please contact us through cs@traveloka.com so that we can investigate further. Thank you for your understanding. -NA

Price increase.

Every time i go to make a booking the price increases. Scam company

Matt12226

a month ago

No new user promo after downloading

Could not find new user promo after downloading

May Thitaporn

a month ago

Don’t use stay clear

Book direct as you have zero support if there is an issue with a booking. There is zero benefit by booking via a third party. Better booking direct with supplier

Why??xccbu go DJ

2 months ago

절대 여기서 항공권 끊지 마세요 항공사 확인도 안하고 수수료 다떼먹고 상담사 환불가능 대화기록 증빙자료 있는데도 환불 못해준다 눈가리고 아웅입니다. 황당 그자체 전화도 안되요

티웨이 항공규정 환불가능한 항공권임에도 거짓으로 안내하고 환불이 안된다 여러번 속였습니다.
증거자료 확인해도 알았다하고 처리도 안하고 환불이 안되어 물었더니 환불도 안넣어놨고 2명환불인데 자료는 다받고 1명만 환불시키고 1명은 또 환불안된다 말바꾸네요 기가찹니다. 이딴 사기같은 회사가 다있나요

gduc470

2 months ago

Response from developer

Hi Traveloka Loyal User, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -AL

They will steal

They reschedule your flight to before your connection, so you can’t make the connection. Then they give you free reschedule with zero options or deny every reschedule. Terrible shady company.

Bau kentut 0123

2 months ago

为什么没有火车票选项呢

是我的版本不对？还是苹果系统的问题？

飞絮爱

2 months ago

Response from developer

Hi Traveloka Loyal Customer. We apologize for the issue you encountered on our app. Train tickets are available on Traveloka. We would like to assist you further, please email us with relevant screenshots via cs@traveloka.com to help us investigate this issue and ensure a smoother experience in the future. Thank you. -BM

Fake Prices

The prices are fake just so you download the app. Once you select the too good to be true price, it says it’s all booked out while when searching for the hotel, it still shows 3 rooms available

MuhammadMohsinMalik

2 months ago

최악입니다

추천안합니다. 환불안해주려고 발악을 합니다. 항공규정상 환불해줘야하는데 고객에게 자료를 서류로 가져오라고 함.
전화연결 절대 안해줌. 메일로만 답변가능 전부 외국인인지 질문에 대답을 제대로 못함.

이수0007

2 months ago

Response from developer

Hi 이수0007, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -TK

めっちゃ嘘つかれる

旅行でホテルを取るためにインストール。
高層階と書かれていたから予約したのに、決済完了したあと予約を見直すとスタンダードとか色々書かれてなかったことが記載されていた。
質問したところ、システム上スタンダードと記載、ホテルに確認するとのこと。
そこから何度も質問しているのに最終的な結果は宿泊前日に来た。
要約すると、今回高層階は無理、予約した部屋が絶対と。
予約した部屋って言っても部屋番とかもなく高層階と書かれたのを予約しているから確定かと思うでしょ…。
しかも高層階がいいなら予約取り直せと。
まだ1週間前とかならわかるけど前日の夕方。
流石に遅いしありえない。
正直これは詐欺でしかないと思う。
せっかくの旅行が台無し。
みんなはちゃんとしたところで予約した方がいい。

あんころ餅＊

2 months ago

Response from developer

あんころ餅＊様、今回の件につきまして、あんころ餅＊様のご要望に沿うことができなかったことを深くお詫び申し上げます。そのような状況の中でも、貴重なご意見をお寄せいただき、誠にありがとうございました。今回いただいたお声は真摯に受け止め、今後のサービス向上に努めてまいります。この度はご期待に沿うことができませんでしたことを、重ねて深くお詫び申し上げます。 -AN

Easy to use

Easy to use, and love the points given.

Borneolass

2 months ago

판매 후 사후 관리가 전혀 되지 않는 앱

비행기표 예매 후 여권 정보 변경을 요청했는데 당일 체크인하면서 알아서 바꾸라고 함. 이렇게 무책임한 여행 앱은 처음임.

나쁘지 않은 듯

2 months ago

Response from developer

Dear Valued Traveloka Customer, we are sorry for the trouble with your booking. We can't locate any case matching your description in our system. To assist you in resolving the issue, please communicate with us through email cs@traveloka.com. Our team is ready to resolve the issue and we appreciate your patience. -MP

No Chinese

I NEED CHINESE

i d j d m c m s k

2 months ago

Response from developer

Hi Loyal Traveloka Customer, we regret that language you were seeking was unavailable. We understand the inconvenience this may have caused you. Your patience and understanding mean a lot to us as we strive to enhance our platform. Thank you for your understanding and for being a valued part of our community. -AN

往復予約でも片道だけ発券されると自己都合キャンセル扱いになる可能性があります。

往復航空券をTravelokaで予約しました。

しかしTraveloka側のシステム不具合により、往路が発券できず、旅行自体が成立しませんでした。

当初は「往路は全額返金します」と案内されましたが、その後「復路だけ利用してください」と案内されました。

往路が存在しないため旅行は成立せず、往復キャンセルを依頼しました。

その結果、復路については「自己都合キャンセル」と扱われ、80%のみ返金となりました。

Travelokaからは「システム障害が原因」と説明を受けていますが、それでも利用者側がキャンセル料を負担する結果となりました。

最も残念だったのは、予約時に「往復予約でも片道だけ発券された場合は、発券済み区間にキャンセル料が発生する可能性がある」という重要な説明が、利用者に伝わる形では、一切なかったことです。

今回は何度も問い合わせを行い、担当者も丁寧ではありました。しかし最終的な回答は「航空会社のシステム上の仕様」の繰り返しで、利用者がシステム不具合のリスクを負担する結果になりました。

今後利用される方は、このようなケースがあることを理解した上で予約されることをおすすめします。

ぷくpy

2 months ago

Response from developer

ぷくpy様、今回の件につきまして、ぷくpy様のご要望に沿うことができなかったことを深くお詫び申し上げます。そのような状況の中でも、貴重なご意見をお寄せいただき、誠にありがとうございました。今回いただいたお声は真摯に受け止め、今後のサービス向上に努めてまいります。この度はご期待に沿うことができませんでしたことを、重ねて深くお詫び申し上げます。-BM

Worst Accommodation App

There’s no other option besides Traveloka PayLater, and they charge you HUGE amounts of money without notifying you. Worst, worst, WORSTTT. Total scammers!!!! Shame on everyone who enables this!!!!

Ica281

2 months ago

진짜 사기꾼 집단 ㅋㅋ

와 이런 이래서 뭐든지 리뷰를 봐야한다는거구나ㅋㅋㅋㅋㅋ 아니 진심 환불도 못하게 하고 일정변경도
못하게하고 그렇다고 전화하니까
Ai 써서 돌려막기하네… 진찌 첫 여행이리 기대하는 마음으로 결제했는데 하필 이런 사기앱에 걸려서… 그냥 고소절차 밟을께요 계속 안된다면

ㅇㅇㅇ어더ㅠ즂

3 months ago

Response from developer

Hi ㅇㅇㅇ어더ㅠ즂, we're sorry to hear that there's an issue with your booking. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through App Message or Email cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you for your patience. -AL