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On m’a vendu une chambre qui n’était pas offerte à l’hôtel où j’ai réservé. J’ai tenté de rejoindre le service à la clientèle à plusieurs reprises sans succès ni retour aucun. Je n’utiliserai plus cette application.
Response from developer
Bonjour, Nous sommes désolés pour les désagréments occasionnés. Nous nous efforçons toujours d'offrir la meilleure expérience possible à nos clients. Afin que nous puissions vous aider, nous vous invitons à partager votre numéro de réservation, votre adresse e-mail ainsi que votre demande via notre page du service client : https://www.agoda.com/info/contact.html. Nous restons dans l'attente de vous assister.
Scammer
Do not trust this app! I booked a property in vancouver through this app and the property owner contacted me on the morning of my check-in and told me my room was not available and I could get a refund, but now they won’t give me a refund and Agoda sides with them.
Response from developer
Dear Valued Customer, We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your concern through our Help Center page for further assistance, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Lin
Unreliable platform: Agoda allowed host to cancel 3 days before check-in and refused compensate
I booked a confirmed stay in Taormina for 911 CAD. Just 3 days before check-in, the host claimed the property was unavailable and cancelled.
Agoda support initially promised compensation, but after 5 hours and 3 agents, they backtracked and refused to help. Replacement hotels now cost over 2,000 CAD. Agoda took zero responsibility for their host's cancellation, leaving me to pay double last minute.
Do not trust Agoda with your travel plans. They do not back up confirmed bookings or protect customers when things go wrong.
Agoda support initially promised compensation, but after 5 hours and 3 agents, they backtracked and refused to help. Replacement hotels now cost over 2,000 CAD. Agoda took zero responsibility for their host's cancellation, leaving me to pay double last minute.
Do not trust Agoda with your travel plans. They do not back up confirmed bookings or protect customers when things go wrong.
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Response from developer
Hi CanadianTraveler321, We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Nillo
Very good
I reserved the wrong dates on the app on the “non refundable” fare, thankfully I realized on the same day, still customer service was extremely fast to refund me! Thank you so much 🙏🏻
Response from developer
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Horrible experience.
They canceled my reservation because i was late checking in but i called the front desk she said it fine this its on 61 street motel classic 6 .Very bad situation.i try to get in contact with with a person for one hour waiting and nothing be carefull and read everything.I just lost $200 dollars.be carefull they will rip u off.Not fair.bad bad.
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Junk!!!
Junk with a capital J!
Trying to locate useful customer service at Agoda is about as easy as removing gallbladder stones through your rectum.
I had several properties contact me after I booked to tell me the room wasn’t actually available. This is especially awesome to find out when you’ve already landed at your destination. Agado offered me credit or a gift for my stress and anxiety.
One property simply never sent me check-in instructions. It took almost THREE HOURS dealing with customer service—once I finally figured out how to get an actual phone number and speak to a human being. They did refund that transaction, so cheers to Agoda for at least getting that one right.
Then I booked another rental at the exact same property. Shortly afterward, the owner called me and said it never should have been listed because the unit was already occupied. Needless to say, at this point I’m about to snap.
And God forbid you make a mistake with your booking dates—or the app is nice enough to change the dates for you. Kiss that money goodbye, even if you notice the mistake five seconds after booking. The hotel tells you Agoda has to make the change. Agoda tells you the hotel has to make the change. I finally got an email telling me to F off and eat the costs.
Don’t bother with email support either. It’ll be a cold day in hell before you get a useful response.
They collect their commission, and apparently that’s where the relationship ends.
Stick with Airbnb!
I’d suggest Booking.com too, but unfortunately they own Agoda-trash.
Trying to locate useful customer service at Agoda is about as easy as removing gallbladder stones through your rectum.
I had several properties contact me after I booked to tell me the room wasn’t actually available. This is especially awesome to find out when you’ve already landed at your destination. Agado offered me credit or a gift for my stress and anxiety.
One property simply never sent me check-in instructions. It took almost THREE HOURS dealing with customer service—once I finally figured out how to get an actual phone number and speak to a human being. They did refund that transaction, so cheers to Agoda for at least getting that one right.
Then I booked another rental at the exact same property. Shortly afterward, the owner called me and said it never should have been listed because the unit was already occupied. Needless to say, at this point I’m about to snap.
And God forbid you make a mistake with your booking dates—or the app is nice enough to change the dates for you. Kiss that money goodbye, even if you notice the mistake five seconds after booking. The hotel tells you Agoda has to make the change. Agoda tells you the hotel has to make the change. I finally got an email telling me to F off and eat the costs.
Don’t bother with email support either. It’ll be a cold day in hell before you get a useful response.
They collect their commission, and apparently that’s where the relationship ends.
Stick with Airbnb!
I’d suggest Booking.com too, but unfortunately they own Agoda-trash.
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Complaint about cancellation without my knowledge
I find it very lacking in service. They had confirmed my reservation and the hotel has also sent me confirmation letters and then 5 days later, 1 day before the reservation date, they sent a cancellation email, stating that they had a problem with my payment method. If they had an error processing, they should immediately let me know rather than 1 day before the reservation. Sending an email doesn’t justify it.
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Hotel reviews are not real
Customer service does not respond and never listen to any complaints
Response from developer
Hi Ontario Energy Man, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^ZT
Cobranças invisíveis
Pessima experiencia! Você configura o app pra pagar em iene, confirma na hora da cobrança que vai pagar em iene e a cobrança vem em USD com uma taxa de conversão invisível! Antiético, bandidagem, escrotisse em último grau! Qual o problema de vocês?
Response from developer
Nos desculpamos pelo inconveniente causado. Nos esforçamos para oferecer a melhor experiência aos nossos clientes. Por favor, compartilhe seu ID de reserva, endereço de e-mail e sua dúvida através da nossa página do Centro de Ajuda, ""https://www.agoda.com/info/contact.html"". Estamos ansiosos para ajudá-lo! ^RJ
Customer service
I’ve been a loyal customer for Agoda for years never in my life have I had an issue and Agoda double booked me thru the app. I was never sent a confirmation and when I looked back it stated that I had 2 rooms for the same hotel. I spoke to Agoda and told them they said to get a cancellation request from the hotel free of charge and I did. I sent the info like they asked and they end up canceling another hotel that had free cancellation for a trip I had booked. For 2 weeks I’ve been trying to resolve this and they saw I had 2 rooms for the same hotel and because they’re incompetent to understand they cancelled another hotel. Awful customer service they still don’t understand. I’m never using them again they’re horrible and made it seem like it was my fault. Agoda sucks
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BEWARE
Used to work fine but now there are bugs galore that will end up costing you if you don’t triple check every move. I was able to recreate one issue over and over again. Customer Service is non existent — for bookings or just app functionality. ALSO They say you can make changes to your bookings online but I have never once in ten years of using this platform been able to do that. The one time I got an actual person to talk to years ago - it was the same. They can’t make any changes - after all the trouble and expense of placing the call in the first place. Even with all the promotions and coupons you get, the final cost of your hotel room is usually the same as any other site - the numbers they show you and the discounts are random and for show, just to keep you thinking you are getting a deal. Too late now to stop using until after my trip since already made many bookings.
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Absolute mess of an app
Full of pop ups, ads, confusing UI, slow, clunky, promotions that don’t work, features that don’t work.
Do not book flights here
Never book a flight with this app. The cancellation fees total more than the ticket and includes taxes. To change a flight, it takes an arm and a leg. The phone number does not work. Someone will eventually call you from India but it will show a NY area code, and again say more fees will be due for changes. DO NOT USE this app for flights.
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Terrible application
There is no custumers service , of you have any type of problems they doesn’t have solution
Scam
Didn’t get my discount when promoted to download the app
Switcharoo
I search for one set of dates and the app switches it to different dates on the next page! NONSENSE! Causes you to book the wrong dates!
Diamond Status Useless
Bad services, all marketing and only good to use early on. Don’t become loyal to these guys. They won’t be loyal to you.
"Improved" to the point of dysfunction.
I used to find agoda useful. But now they added this new feature where it shows properties where you must change room mid stay, and might even have you going from a non smoking room to a smoking room. You cant see this awful inconvenience till you are at the room selection stage, wasting your time. This "feature" is on by default and for the life of me I can't figure out how to eliminate it. This makes looking for a property miserable and has me searching on competitors. Further they are always promoting some sale, but the prices are the same as anywhere else. 🤷♂️
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Not good experience
Usually slow and lagging while using
Sends spammy notifications after opt-out
The app continues to send notifications of promos and sales even though I’ve opted out of all categories except messages from hotels. It also now changes its app icon to shove promos even more in your face.
