Terrible user experience
When I chose check in/out dates 23-26 October 2026, the app first miscalculated the number of nights showing 4 in the search bar. When I came to check out it then showed the stay as 23-25 and as a result miscalculated the stay and price causing me to cancel another booking. Just awful, needs to be coded again.
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Very bad experince
Very bas experience with agoda, no clear term n condition, booking cancel by system and they blame cancel by us, total scam.. beware
Scam artists! They don’t book anything but only use third-party and never give you your money back!
I booked a hotel on this website and learned a very expensive and valuable lesson: they are nothing but tricksters and only book through third-parties! They have no actual relationships with hotels, but book through a third-party and collect a commission like any local petty travel agent.
They promise that if you jump through all their hoops and cancel that they will give you your money back if the hotel agrees to it, but even if the hotel does agree to it, which in my case they did, you will never get your money back from Agoda. Buyers beware! They are not like hotels.com or Expedia! They are scam artists.
They promise that if you jump through all their hoops and cancel that they will give you your money back if the hotel agrees to it, but even if the hotel does agree to it, which in my case they did, you will never get your money back from Agoda. Buyers beware! They are not like hotels.com or Expedia! They are scam artists.
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Customer beware
I bought a hotel and flight package from this company. They messed up on two things. I ordered two rooms for four people. Luckily, I caught that because they only gave me one room to share between four people.. I fix that and they also did not make me aware that my round-trip ticket the return trip from my had changed times on the flight. So the day I went to check in at 3:30 in the morning to catch my 5 o’clock flight. The airline told me that my flight had already left and had left at 12:55 AM.. I’ll go to me my woman, my mother-in-law and my father-in-law stranded over 1400 miles away from home with no help and no apologies or compensation for their screwup. Also cost me an extra $1500 for four passengers one-way ticket home.
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Very disappointing experience avoid this platform at all costs
I would strongly recommend avoiding this platform. My experience was extremely disappointing and raised serious concerns about the way hotel prices are advertised.
I booked a hotel room at a discounted price, and after the booking was confirmed, I was later told that there had been a “system error” and that the advertised rate was inaccurate. I was then asked to pay additional money to keep the room, effectively bringing the price closer to the retail rate.
As a customer, I booked based on the price that was advertised and confirmed on the platform. I don’t believe customers should have to pay extra because of an issue with the platform’s pricing or system.
The customer service experience was also very disappointing. Instead of providing a clear and fair solution, I felt that the responsibility was being pushed back onto the customer.
I personally would not use this platform again. I have had a much better experience with other travel platforms such as Trip.com, particularly when it comes to pricing transparency and customer service.
I booked a hotel room at a discounted price, and after the booking was confirmed, I was later told that there had been a “system error” and that the advertised rate was inaccurate. I was then asked to pay additional money to keep the room, effectively bringing the price closer to the retail rate.
As a customer, I booked based on the price that was advertised and confirmed on the platform. I don’t believe customers should have to pay extra because of an issue with the platform’s pricing or system.
The customer service experience was also very disappointing. Instead of providing a clear and fair solution, I felt that the responsibility was being pushed back onto the customer.
I personally would not use this platform again. I have had a much better experience with other travel platforms such as Trip.com, particularly when it comes to pricing transparency and customer service.
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عدم التعاون وخدمة عملاء سيئة
لقد قمت بحجز فندق ، وعندما رغبت بتعديل الحجز لاضافة شخص ثالث ، لقد كان الموضوع معقداً جدا تواصلت اكثر من اسبوع كامل مع اجودا مع تهربهم من اي حل واضح ، ردهم يكون فقط سيتم التواصل مع الفندق ومن ثم لا يمكن الوصول لهم ، لا انصح باجودا
Truly disappointing
Took my money . After they told me I could not cancel they charge me for the full room and now with family coming I could use that room and the reservation has been canceled so I’m still paying for a room that couldn’t be canceled but can’t be used. This sucks and is truly a damper on the whole trip. I am so disappointed that I even ever heard of this stupid app. You can’t get a real person and no one can fix this situation for me. I’m paying for a nonexistent room.
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Agent not responsive
I booked a hotel with a specific room type but the confirmations says another. I asked the chatbot for confirmation and after I got transferred and connected to a real agent, I waited 10 mins and there was no response even it shows message ‘read by agent’.
Not a trustworthy portal
I booked a room and received confirmation. When I reached to the hotel , the front desk informed me that there is no booking/reservation in my name. I showed the confirmation and they said it’s a third party booking which never reached out to us. I searched other hotels all the midnight and non of them had room available. I drove to the hotel 8hrs with family including 8-9 years old kid and suffer this situation. I had to drive back 8-9hrs and cancel my trip. I reached out to the support and they said “we are sorry for inconvenience. The hotel is fully booked 😡” They processed the refund which will take about 30days.
Never book through third party.
Never book through third party.
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Scammers
These people are scammers. They let me book a room at a hotel that didn’t even have any rooms available. Then refused to try and give me my money back because they said check in was 1:00 p.m. and and I literally booked the room at 11 at night so how could I check in at 1 o’clock.. this app and company are definitely a scam.. do not use
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Thieves
Took my booking as per 'no refunds and no exceptions' policy despite the property requesting an additional $500 not disclosed beforehand
Very dodgy, customer support sided with the property
Edit: i dont appreciate the automated AI response that initially refused to acknowledge australian consumer law and landed me in this situation in the first place. Frankly, i do not trust you to do the right thing and will be changing my bank card so you cant do more sneaky charges.
Very dodgy, customer support sided with the property
Edit: i dont appreciate the automated AI response that initially refused to acknowledge australian consumer law and landed me in this situation in the first place. Frankly, i do not trust you to do the right thing and will be changing my bank card so you cant do more sneaky charges.
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Wow!
Great prices Agoda, keep it up 😁
I booked a room for today a week ago and it got cancelled today
Honestly Agoda is almost impossible to reach, I can’t get a response nor in contact with customer support because the AI just ends the call. I did t even get a refund on the room I booked and never got to use due it being cancelled and overbooked. I don’t understand how I was able to pay for a booked room.
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Great app
This app has made it so easy to book and or cancel bookings. A joy to use. Thanks.
Attention / mensonge sur la garantie meilleur prix
Ne surtout pas croire à leur mensonge garantie meilleur prix et qu’ils vous remboursent la différence si vous trouvez moins cher ailleurs.
Ils feront tout pour ne jamais vous rembourser la différence si vous trouvez moins cher que chez eux.
J’ai bien suivi les instructions quand j’ai trouvé moins cher et leur ai transmis URL + capture du prix et bien sûr sans me connecter sur le site au cas où. Tout ça dans les minutes qui ont suivi, par mail, depuis ma réservation et depuis le chat whatsapp au cas où.
Il me réponde 24h après pour me dire que l’URL ne marche pas et que je puisse leur renvoyer, alors que chez moi ça s’ouvrait bien et on voyait bien le prix. renvoie effectué plusieurs fois jusqu’à ce qu’il n’ait plus de chambre au même critère que leur réservation car entre temps,les réservations ne vont pas attendre, les personnes réservent plus de 24h après . En plus de ça , il se permette de dire qu’il regrette et que j’ai effectué la demande à 23h59 la veille de mon check in alors qu’on est le 20 août et mon séjour est prévu pour le 02 septembre. Vraiment du Pipo
En tout cas, ne croyez jamais ce qu’ils disent, ce n’est que mensonge et ils feront tout pour ne jamais honorer ce qu’il promette. En tout cas attention à vous
J’ai appris ma leçon, c’est la deuxième fois que ça m’arrive avec eux.
C’est fini les réservations avec Agoda / mensonge
Ils feront tout pour ne jamais vous rembourser la différence si vous trouvez moins cher que chez eux.
J’ai bien suivi les instructions quand j’ai trouvé moins cher et leur ai transmis URL + capture du prix et bien sûr sans me connecter sur le site au cas où. Tout ça dans les minutes qui ont suivi, par mail, depuis ma réservation et depuis le chat whatsapp au cas où.
Il me réponde 24h après pour me dire que l’URL ne marche pas et que je puisse leur renvoyer, alors que chez moi ça s’ouvrait bien et on voyait bien le prix. renvoie effectué plusieurs fois jusqu’à ce qu’il n’ait plus de chambre au même critère que leur réservation car entre temps,les réservations ne vont pas attendre, les personnes réservent plus de 24h après . En plus de ça , il se permette de dire qu’il regrette et que j’ai effectué la demande à 23h59 la veille de mon check in alors qu’on est le 20 août et mon séjour est prévu pour le 02 septembre. Vraiment du Pipo
En tout cas, ne croyez jamais ce qu’ils disent, ce n’est que mensonge et ils feront tout pour ne jamais honorer ce qu’il promette. En tout cas attention à vous
J’ai appris ma leçon, c’est la deuxième fois que ça m’arrive avec eux.
C’est fini les réservations avec Agoda / mensonge
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Response from developer
Veuillez nous excuser pour ce désagrément. Nous mettons tout en œuvre pour offrir la meilleure expérience à nos clients. N'hésitez pas à contacter notre service client via notre Centre d'aide : https://www.agoda.com/info/contact.html. Au plaisir de vous aider. ^AA
They don’t even deserve 1 star
Don’t use these fools u will regret
Scam!!
Agoda is one of the worst booking apps I have ever used. I had a very disappointing and stressful experience with them.
I booked a hotel through Agoda for a road trip. We were driving to the destination and got slightly delayed. Without any prior intimation or confirmation from us, our booking was given to someone else. When we tried contacting Agoda’s customer support, we received no proper response for almost 12 hours. Even the chatbot was of no real help.
The worst part was that we could not find another room anywhere, and because of this, we had to spend the entire night in our car.
When we finally managed to speak to Agoda customer support the next day, we were told that they needed to contact the hotel and that a refund could not be processed due to some technical issue. But why should the customer have to prove that they did not get a room? We never checked in, and the booking was not honoured. It is Agoda’s responsibility to coordinate with its hotel partner and resolve the issue—not the customer’s responsibility to chase the hotel after already being left without accommodation.
This experience caused us a huge amount of stress and mental harassment. A booking platform should provide support when things go wrong, especially in an emergency situation. Agoda completely failed in that regard.
I strongly recommend thinking twice before trusting Agoda with your hotel bookings. My experience was extremely disappointing, and I would not use this app again.
I booked a hotel through Agoda for a road trip. We were driving to the destination and got slightly delayed. Without any prior intimation or confirmation from us, our booking was given to someone else. When we tried contacting Agoda’s customer support, we received no proper response for almost 12 hours. Even the chatbot was of no real help.
The worst part was that we could not find another room anywhere, and because of this, we had to spend the entire night in our car.
When we finally managed to speak to Agoda customer support the next day, we were told that they needed to contact the hotel and that a refund could not be processed due to some technical issue. But why should the customer have to prove that they did not get a room? We never checked in, and the booking was not honoured. It is Agoda’s responsibility to coordinate with its hotel partner and resolve the issue—not the customer’s responsibility to chase the hotel after already being left without accommodation.
This experience caused us a huge amount of stress and mental harassment. A booking platform should provide support when things go wrong, especially in an emergency situation. Agoda completely failed in that regard.
I strongly recommend thinking twice before trusting Agoda with your hotel bookings. My experience was extremely disappointing, and I would not use this app again.
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Response from developer
Hi Mandar57, we apologize for the inconvenience caused. Your feedback is important to us. We will check your issue and for that please write an email with your inquiry details, include your case number #1220256 in the email subject and send it to appsupport@agoda.com. We look forward to assisting you. ^Mai
Thieves
Took my booking as per 'no refunds and no exceptions' policy despite the property requesting an additional $500 not disclosed beforehand
Very dodgy, customer support sided with the property
Very dodgy, customer support sided with the property
Agoda isn’t helping me and they lied to me
4 weeks ago, I called and asked questions about giving a surprise gift to my loved one. I was given instructions that because I was using my debit card, I had to reserve the room in my name. I was then told to call the hotel, Casino del Sol Tucson, directly afterward and change the name to my loved one’s name.
Yesterday, when it was time to book, I followed those exact instructions. The hotel staff, including Soliel, Sandra, and Rachel (the Manager), told me they could not change the name or anything else because it was booked through a 3rd party, and the 3rd party was the one who had to make the change.
I then called Agoda customer service today, and Stelena told me that I now have to wait 48 hours for a call back from their booking department because they are the ones who have to approve the changes and the charges are not guaranteed.
The hotel, Agoda, and other companies should not give customers instructions that are not true or that they cannot honor. This is not right. Why tell customers one thing, take their money, and then tell them something completely different afterward?
I was trying to give Agoda my business. All I am asking for is my $70.64 back (due to death sudden took place), which is the difference because I now have to leave a day early (08/29/26–08/30/26) and change the name to my loved one’s name so they can still receive the business and make a profit too. It looks like that is too much to ask.
And now I have to wait 48 hours for someone to call me back.
This is not right. Customers should be able to trust the instructions they are given. I am very disappointed with this experience, especially during a time when I was simply trying to do something special for my loved one.
I would not recommend using this company based on my experience.
Yesterday, when it was time to book, I followed those exact instructions. The hotel staff, including Soliel, Sandra, and Rachel (the Manager), told me they could not change the name or anything else because it was booked through a 3rd party, and the 3rd party was the one who had to make the change.
I then called Agoda customer service today, and Stelena told me that I now have to wait 48 hours for a call back from their booking department because they are the ones who have to approve the changes and the charges are not guaranteed.
The hotel, Agoda, and other companies should not give customers instructions that are not true or that they cannot honor. This is not right. Why tell customers one thing, take their money, and then tell them something completely different afterward?
I was trying to give Agoda my business. All I am asking for is my $70.64 back (due to death sudden took place), which is the difference because I now have to leave a day early (08/29/26–08/30/26) and change the name to my loved one’s name so they can still receive the business and make a profit too. It looks like that is too much to ask.
And now I have to wait 48 hours for someone to call me back.
This is not right. Customers should be able to trust the instructions they are given. I am very disappointed with this experience, especially during a time when I was simply trying to do something special for my loved one.
I would not recommend using this company based on my experience.
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Tasteless spam app icon
Upon a recent software update, it what was hopefully someone’s onetime career-ending lapse in judgement, taste, and general decency, Agoda decided that the personal space of my phone’s Home Screen is an appropriate place to plug their “Mega Sale”. This, unfortunately, signals the end of my relationship with Agoda after many years of use.
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