Scammed
I traveled with my wife to France, and upon arriving at the hotel, I had no reservation. We waited for hours in the lobby while Agoda kept saying, “try this reservation number, try this one.” The hotel director was very helpful and stated that they no longer worked with Agoda for over a year. It’s sad because I used Agoda in the past. They gave me a really hard time getting my money back. Scam.
Ruined the start of vacation and wife’s 40th. I had to stay in three diffrent hotel because their was no availability in the area because of Agoda. Wish I can rate it negative. It's now like the Temu of travel apps, but even Temu delivers.
Ruined the start of vacation and wife’s 40th. I had to stay in three diffrent hotel because their was no availability in the area because of Agoda. Wish I can rate it negative. It's now like the Temu of travel apps, but even Temu delivers.
Show more
Took a bunch of effort but they finally refunded me
They ended up refunding me so I was only out the 2 hours it took me going back and forth with support to get this resolved. But I think they disconnected their phone number because I was unable to actually call them
The app shows rooms that aren’t available
I’ve been trying to book a stay for a whole day and the app keeps crashing saying the room is no longer available.
#AISlop
Guess they’re rolling out the big AI takeover for their new update and guess what…it broke the app. Good job!
Worst customer service ever — Absolutely irresponsible!
Agoda's customer service in Vietnam is an absolute nightmare! They take your money in a second, but when you need support, they run away from responsibility. The hotline is just for show. For a global app, their local support is pathetic and highly unprofessional. Avoid this app at all costs if you don't want to lose your money and ruin your trip!
Show more
Pésima atención
Los hoteles que ponen son estafa llegas al hotel y no te reciben y para pedir un reembolso te piden mil pruebas , correos cuando el error es de ellos , no te resuelven nada la peor aplicación para que hagas una reserva NO LA DESCARGUES
refund tidak jelas
saya sudah memesan hotel di bandung 2 kali dan sudah bayar, saat di refund dana saya tidak kembali, tolong perbaiki sistemnya, dan kembalikan dana saya
Lord
There’s only chat, and they keep asking ridiculous questions. I say I’m not satisfied, I write it, I’ve even sent a screenshot, and it still asks why. I already explained it. It’s a terrible app.
Hỗ trợ tệ! Có dấu hiệu scam
Book phòng qua app, trừ tiền rồi, mình đi gần tới thì khách sạn báo app lỗi, hết phòng. Không chịu hoàn tiền. Đổ thừa do app. Gọi hotline app nhiều lần ko ai hỗ trợ, mail cũng ko phản hồi.
Nice
customer service response are great
Needless gamification and can’t verify phone number
I hate this app. It is genuinely terrible and there is no customer support. For over a month I have tried to verify my US phone number but every time the app responds with “technical difficulties.” Then there’s all of the gamification popups and relentless email and notification based promotions that I don’t want. Seriously, if it wasn’t for this one property I have booked multiple times now I would delete my account.
Show more
Long time user, never again
Had multiple times now where Agoda takes ZERO responsibility and refuses to refund stays. Recently I booked a hotel where I later realized it had terrible reviews on other platforms, and had been taken off those platforms, but still on Agoda. No one present at check in etc. I tried to cancel the week before going, and Agoda said it’s up to the hotel if I’m allowed a refund or not. Obviously the hotel said no. Agoda says they can’t do anything. If I decide to cancel, they keep 99% of the booking fee. Spoken to Agoda multiple times and they refuse to help.
Another time I had booked a hotel where there was a massive snowstorm, so it was impossible to get to. Zero help or refund from Agoda. Never using them again.
Another time I had booked a hotel where there was a massive snowstorm, so it was impossible to get to. Zero help or refund from Agoda. Never using them again.
Show more
خدعة اسهار
خدعة الاسعار مهوله والصدمه عند اتمام الحجز
Don’t book any hotels or flights.. scammers!
I booked a hotel and immediately cancelled as it was the wrong date Agoda customer care responded stating I have to wait for the hotel’s response whether they will honour the cancellation, a few hours later Agoda customer care emailed back stating the hotel denied my cancellation, I went to the hotel the Scandic Grand central hotel and talked to the front desk asking if they can cancel that booking, I gave her the reference # she said that they don’t have any record of Agoda contacting/emailing them about cancelling that booking. She is willing to cancel the booking but it will go through Agoda, even if she cancels it Agoda will hold off the money and we don’t know if they will give it to me, she said that a lot of their customer are having difficulty with Agoda and dealing with them. I emailed Agoda customer service and no reply from they only sent me receipt for the booking that I wanted to cancel in the first place. So Agoda denied the cancellation of booking without even contacting the hotel! Making it look like it’s the hotels decision to deny the request!! Unbelievable!!!
Never ever using Agoda ever if I can give them zero star I would!
Never ever using Agoda ever if I can give them zero star I would!
Show more
Cancel my booking for no reason
1st try but disappointed, never use again, will come back to my previous booking app.
Poor
Poor customer service response charge two times for same day booking
Scammers
Whatever you do, don’t make a mistake. They take your money and won’t help you. Their site is designed to help you make errors. I’d rather book directly with the hotel, at least they’re flexible.
Very disappointed!!!
My first day of vacation was completely ruined because of Agoda.
We booked a hotel for one night in Miami before our cruise. The hotel charges a resort fee, but Agoda's website clearly showed that the resort fee was included in the total price. I even called an Agoda agent before my trip, and they confirmed that the resort fee was included.
However, when we arrived at the hotel, we were told that we still had to pay the resort fee because all resort fees must be collected by the hotel at check-in.
I spent a long time on the phone with multiple Agoda agents. One agent insisted the resort fee was included, while another told me it was not included in my booking. I had to keep explaining the situation over and over, waiting for emails, and repeating everything each time I was transferred to a different representative. It was an incredibly frustrating way to start our vacation.
If this is how Agoda operates, then the lower prices are not attractive at all. Other hotels offered similar prices and even included breakfast.
What disappoints me most is the lack of transparency. If Agoda had clearly informed me from the beginning that the resort fee had to be paid directly at the hotel, I would have had no issue with it. Instead, I received conflicting information from both the website and Agoda's customer service.
This experience feels misleading and unprofessional. I expected much better from Agoda. 이 글의 제목은
We booked a hotel for one night in Miami before our cruise. The hotel charges a resort fee, but Agoda's website clearly showed that the resort fee was included in the total price. I even called an Agoda agent before my trip, and they confirmed that the resort fee was included.
However, when we arrived at the hotel, we were told that we still had to pay the resort fee because all resort fees must be collected by the hotel at check-in.
I spent a long time on the phone with multiple Agoda agents. One agent insisted the resort fee was included, while another told me it was not included in my booking. I had to keep explaining the situation over and over, waiting for emails, and repeating everything each time I was transferred to a different representative. It was an incredibly frustrating way to start our vacation.
If this is how Agoda operates, then the lower prices are not attractive at all. Other hotels offered similar prices and even included breakfast.
What disappoints me most is the lack of transparency. If Agoda had clearly informed me from the beginning that the resort fee had to be paid directly at the hotel, I would have had no issue with it. Instead, I received conflicting information from both the website and Agoda's customer service.
This experience feels misleading and unprofessional. I expected much better from Agoda. 이 글의 제목은
Show more
Scammed
Lost 400.00 because they blame the hotel and the hotel blamed them stated no manager was available and policy says they can’t make Changes which is complete bs
Incorrect hotel room description - no cancellation
I had a very disappointing experience with Bposhtels Las Vegas due to misleading room information.
I booked through Agoda because the listing suggested I was booking a private room. However, after the reservation was confirmed, I found out that I had actually been assigned a bed in a 6-person shared female dormitory, which was completely different from what was advertised.
I contacted Agoda immediately to cancel because the booking description was inaccurate, but they claimed they could not reach the property manager. Unfortunately, the property also did not provide any reasonable assistance to resolve the issue.
Accommodation listings should clearly and accurately describe what customers are booking. No one should discover after payment that they booked something entirely different from what was advertised.
Whether the responsibility lies with the property or the booking platform, customers should not have to deal with misleading descriptions and then be denied a cancellation.
I cannot recommend this property based on my experience. Please verify every detail before booking, especially whether you’re reserving a private room or just a bed in a shared dormitory.
I booked through Agoda because the listing suggested I was booking a private room. However, after the reservation was confirmed, I found out that I had actually been assigned a bed in a 6-person shared female dormitory, which was completely different from what was advertised.
I contacted Agoda immediately to cancel because the booking description was inaccurate, but they claimed they could not reach the property manager. Unfortunately, the property also did not provide any reasonable assistance to resolve the issue.
Accommodation listings should clearly and accurately describe what customers are booking. No one should discover after payment that they booked something entirely different from what was advertised.
Whether the responsibility lies with the property or the booking platform, customers should not have to deal with misleading descriptions and then be denied a cancellation.
I cannot recommend this property based on my experience. Please verify every detail before booking, especially whether you’re reserving a private room or just a bed in a shared dormitory.
Show more
