Great app
Love using this app in Europe when I travel. It’s by far the best.
App crash
App just crash and close when try to search travel.
Response from developer
Hi, We're sorry to hear you're experiencing this issue. Please make sure you're using the latest version of the Omio app and that your device's operating system is up to date. If the problem persists, please report it through the app or reinstall it and try again. We apologize for the inconvenience and appreciate your feedback. Kind regards, The Omio Team
Unclear pickup information
Booked a return bus home from Gallipoli and the pickup location was wrong on my ticket so ended up missing the bus.
Omio has Absent customer service - AI would not connect me to live person - SCAMMED
My father in law suddenly passed away, tried to contact you when I was in Madrid Spain, but AI would not connect me with customer service with next steps. I reached out to my credit card company only to be told that I never canceled the trip, so I lose the original charge. I purchased flex tickets which allowed me to change the date, but charged a fortune, never used any of the train tickets for this trip. All I’m asking is to be reimbursed or receive a credit for the original charge of $84. I’m out $300, since you wouldn’t even exchange emails with me, but I know better than to use your service going forward. At least allow for a real human being to guide me in what to do. You are terrible, terrible customer service and don’t seem to understand in a real emergency, people don’t need an AI bot. Not everything fits into one of two FAQs. You are a scam 3rd party company that charges a huge booking fee on top of what I could have paid with the local transportation company of the European country I was visiting. Even when trains are delayed, since I’ve used Omio many times in past trips, Omio won’t help you reschedule if the train is delayed or the train company cancels the trip! - Omio tells you to contact the actual train company you are traveling with to reschedule. And Omio doesn’t even refund you if it is the train company’s fault!!! They are only a 3rd party company that up charges you, doesn’t refund you the up charge if the train gets canceled, BEWARE OF OMIO! SCAM COMPANY! I WOULD GIVE 0 STARS IF I COULD. I PLAN TO POST THIS ON TRIP ADVISOR, GOOGLE, EVERYWHERE!
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I like the app, but ….
I’ve only used Omio a couple of times to book train tickets for my husband and I in a couple European countries, but several times when I book First Class tickets, it’s assigned seats where we’re not sitting anywhere close to each other, much less next to each other. When I contact Omio to get the seats changed, the tell me to contact the train operator. When I contact the train operator, they roll their eyes and say, since I booked thru a 3rd party, that 3rd party had to change the seats. You see the loop we end up in. And in the end we sit in our First Class but very far apart seats for 3 or 6 hours. Not much fun. That app should have a way, like airlines do, for us to specify I like window and my husband likes aisle seats, together. Or away for us to pick our own seats rather than having them assigned, especially since they can’t be changed after that.
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