Shocking App
Superb airline with excellent aircraft and staff. Sadly the APP is absolutely useless 😡
Terrible user experience and no support
I tried to book via website a flight to Bilbao with a return on September 6, but the system kept incorrectly selecting September 5 and would not allow me to change it. Since it was impossible to proceed with the correct dates, I attempted to complete the booking through the app, which oddly added 15 pounds to the return flight compared to the website. During the passenger details step, I encountered another issue: my email address was automatically truncated from “.com” to “.co”. When I tried to correct it by adding the “m”, the app deleted it again, and I could not continue because it claimed the details were invalid.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
UPDATE 30.06.26
The issue has finally been fixed! 👍🏻
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
UPDATE 30.06.26
The issue has finally been fixed! 👍🏻
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€30,000 fine for data breach
It’s been broken for years and customer service just don’t care
Their data was breached and all they had to pay was this tiny fine. We got no compensation our passport data was leaked
Their data was breached and all they had to pay was this tiny fine. We got no compensation our passport data was leaked
The company to fly with
Very happy with the service of course it’s not the cheapest but it worthwhile paying the extra for the comfort, clean and the family friendly service you get. Presentation is everything
Terrible user experience and no support
I tried to book via website a flight to Bilbao with a return on September 6, but the system kept incorrectly selecting September 5 and would not allow me to change it. Since it was impossible to proceed with the correct dates, I attempted to complete the booking through the app, which oddly added 15 pounds to the return flight compared to the website. During the passenger details step, I encountered another issue: my email address was automatically truncated from “.com” to “.co”. When I tried to correct it by adding the “m”, the app deleted it again, and I could not continue because it claimed the details were invalid.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
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