Problème lors du paiement
Le paiement carte me renvoyait sur une carte espagnole
Obligé de m'y reprendre plusieurs fois
Obligé de m'y reprendre plusieurs fois
Response from developer
Bonjour ! Nous avons bien pris note de votre commentaire et nous le partagerons avec l’équipe. Merci.
Avoid Vueling!
I booked a “0 cancellation fee” ticket through trip.com but later discovered the refund was only a Vueling voucher. Using the voucher was a nightmare-the website was full of tech bugs, the laptop and mobile versions displayed differently, and I couldn’t complete my booking online. Customer service charged me EUR60 more than the online fare, and the next day the same round trip flight was almost 40% cheaper! Worst experience in my life!
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Shocking App
Superb airline with excellent aircraft and staff. Sadly the APP is absolutely useless 😡
Terrible user experience and no support
I tried to book via website a flight to Bilbao with a return on September 6, but the system kept incorrectly selecting September 5 and would not allow me to change it. Since it was impossible to proceed with the correct dates, I attempted to complete the booking through the app, which oddly added 15 pounds to the return flight compared to the website. During the passenger details step, I encountered another issue: my email address was automatically truncated from “.com” to “.co”. When I tried to correct it by adding the “m”, the app deleted it again, and I could not continue because it claimed the details were invalid.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
UPDATE 30.06.26
The issue has finally been fixed! 👍🏻
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
UPDATE 30.06.26
The issue has finally been fixed! 👍🏻
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€30,000 fine for data breach
It’s been broken for years and customer service just don’t care
Their data was breached and all they had to pay was this tiny fine. We got no compensation our passport data was leaked
Their data was breached and all they had to pay was this tiny fine. We got no compensation our passport data was leaked
The company to fly with
Very happy with the service of course it’s not the cheapest but it worthwhile paying the extra for the comfort, clean and the family friendly service you get. Presentation is everything
Terrible user experience and no support
I tried to book via website a flight to Bilbao with a return on September 6, but the system kept incorrectly selecting September 5 and would not allow me to change it. Since it was impossible to proceed with the correct dates, I attempted to complete the booking through the app, which oddly added 15 pounds to the return flight compared to the website. During the passenger details step, I encountered another issue: my email address was automatically truncated from “.com” to “.co”. When I tried to correct it by adding the “m”, the app deleted it again, and I could not continue because it claimed the details were invalid.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
UPDATE 16.06.26
I have just installed version 15.22.0, and the issue is still not resolved. The app continues to truncate my email address, the username/email field appears to be limited to 34 characters, which makes it impossible to enter a valid address.
I was told this would be fixed two releases ago, yet the bug is still present. That is extremely frustrating, especially after being assured the issue had already been identified and would be addressed. I am baffled to say the least.
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Terrible user experience and no support
I tried to book via website a flight to Bilbao with a return on September 6, but the system kept incorrectly selecting September 5 and would not allow me to change it. Since it was impossible to proceed with the correct dates, I attempted to complete the booking through the app, which oddly added 15 pounds to the return flight compared to the website. During the passenger details step, I encountered another issue: my email address was automatically truncated from “.com” to “.co”. When I tried to correct it by adding the “m”, the app deleted it again, and I could not continue because it claimed the details were invalid.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
UPDATE 27.05.26:
Thank you for your reply, but you have not fully addressed the issue I reported. The problem with the email field is still present: the app automatically truncates my address from “.com” to “.co”, and when I try to correct it, the “m” is removed again. As a result, I still cannot proceed or even access the app properly.
It seems to be caused by a limitation on length or accepted characters in the email field.
UPDATE 03.06.26
I have installed the latest version you just released (15.2.1), and the issue is still not resolved. The email field continues to truncate my address from “.com” to “.co”, making it impossible to proceed.
This is the problem you mentioned would be fixed in this release, so it’s quite frustrating to see no improvement. Could you please confirm whether this fix has actually been deployed, or if there is another timeline for when it will be properly resolved? Thank you
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Doesn’t work
Downloaded the app because the website doesn’t let you check out so then I google the issue and it says to download the app, but then I have the same issue.
Website and app made by a 2 year old
App and website have there payment systems down every now and then, as-well as having terrible navigation.
Doesn’t work
Get to payment section and nothing.
Terrible user experience and no support
I tried to book via website a flight to Bilbao with a return on September 6, but the system kept incorrectly selecting September 5 and would not allow me to change it. Since it was impossible to proceed with the correct dates, I attempted to complete the booking through the app, which oddly added 15 pounds to the return flight compared to the website. During the passenger details step, I encountered another issue: my email address was automatically truncated from “.com” to “.co”. When I tried to correct it by adding the “m”, the app deleted it again, and I could not continue because it claimed the details were invalid.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
There is no effective way to get help - neither via the website nor the app. The only option is an automated chatbot that is completely useless.
Very frustrating experience and total lack of customer support - in the end, no flight booked.
Show more
Cadê a opção em português
Não consigo achar a opção em português no app
Response from developer
Olá! Registramos seu comentário e o compartilharemos com a equipe. Obrigado.
No boarding pass section
Tried to find the boarding pass in the App, but nothing there. Phoned customer services and they say my booking is fine and they are not trained in the App so will not help. They then hang up. Ended up printing off so the App is a waste of time.
Can’t transfer avios from BA
Pretty shabby. Can’t transfer avios and confirmation of booking is not immediate.
Terrible app
Terrible app won’t let me log in keeps saying I have put the wrong password in even after resetting it multiple times.
Can be annoying
For me it was impossible to register they won’t accept my name my details they didn’t like anything so i gave up and i bought my tickets as a guest this companies are more than annoying asking for passwords and making things complicated also is difficult to get a direct flight is anything but low cost i have not choice because is the only company which is flying where i want to go
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with terrible service
Honestly, this is beyond frustrating. How does luggage even get sent onto the wrong flight? And then… no real apology, no urgency, nothing. The passenger arrived yesterday and the bag is still somewhere else today. That’s just not okay.
It feels like no one is taking responsibility, and the whole thing just screams poor management. You’d expect better from an airline — this has been a really disappointing experience.
It feels like no one is taking responsibility, and the whole thing just screams poor management. You’d expect better from an airline — this has been a really disappointing experience.
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Vueling Club - member’s details. Why postcode only numeric?
Hey guys, in the UK the “zip” code or postcode is made of letters AND numbers, not just numbers. So I can’t complete my profile. It keeps showing me a lovely red box saying it should be only numbers … just an idea to fix it.
I can’t get past the bouncing yellow ball ..
Not the greatest app nor the worst but last couple months it never gets past the bouncing ball when I want to use the app .. makes the app worthless.
