Glitchy App and terrible customer service
The App doesn't always sync well with online cabinet. To be sure have to check both, in browser and in App. Trying to contact CS via the app took me to out to WhatsApp where operator refused communicating in English and closed the conversation. Had to call instead... Then received and email educating me to be patient. In-app applications for missing points were rejected but then were reinstated and points credited -- again after phone calls. Inflight services were actually always good but the App and CS ux/ui are terrible - if you only speak/read English.
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Worst Airline Experience
Iberia lost my bag and acted like I never handed them anything. My cancelled flight got me rerouted to another airline, but Iberia never transferred my bag, then WIPED the tag from their own system so it comes back “invalid” when I try to trace it. No PIR, no report, no accountability. Every call gets bounced between airlines, staff hang up mid-call, no supervisors, nothing. Over a week with zero answers. This isn’t losing luggage, it’s erasing the evidence you ever had it. Disgraceful. Avoid at all costs.
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Roberto
Excellent service
Todo escondido, nada útil
Esta aplicación es la definición de esconder todas las cosas útiles. Imposible entender que está pasando con los vuelos o acceder a mi billete. Echadle un ojo an American, United, delta o otra de las americanas y copiadles, no es muy complicado.
Used to be good
This app used to be pretty good. It would always be my first option to manage all my bookings. Now it seems to be broken. I tried to change my flight and the app answered me in Portuguese 🤔. Nothing works.
