Horrible app and website
Terrible app and website. Not user friendly. Unable to upgrade seats or change seats due to glitches
Excellence
All experience with Iberia has been excellent, since the customer service to using app.
Horrific app worst in the industry.
Doesn't allow you to sign in with user name and password you've already registered. Customer service is poor, unable to correct errors. I will be boarding an international flight next week without a working app! It's like living in 1990.
Muy buena aplicación
Realmente es muy sencillo comprar por medio de la aplicación de Iberia, soy viajero frecuente y es súper fácil la recomiendo ampliamente, gracias Iberia
Error
The app is not working properly, too many error messages
Great flight!
I fly from Venice to Madrid and often on the way Italy. It’s always a great experience.
Terrible app and service
Seats were not assigned together even though booked together. Had a difficult time navigating the app to change seats and was charged ridiculous amount just to sit together. Paid for extra baggage and it’s not even showing on the app. Terrible interface and terrible customer service. Never flying Iberia again.
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Worse than website
Can’t log in, can’t book a flight. Error after error after error. Don’t bother.
Literally cannot log in on the website on my laptop nor on my iPhone. It only works on my iPad. What kind of crazy security have you got going on there to make it so difficult to fly with you?
Literally cannot log in on the website on my laptop nor on my iPhone. It only works on my iPad. What kind of crazy security have you got going on there to make it so difficult to fly with you?
Abus
L’application fonctionne tres bien, elle n’est pas à remettre en question. Par contre, entre le moment où j’ai trouvé mon billet sur le site internet et où j’ai voulu l’acheter sur l’application (parce que ça ne fonctionnait pas sur le site!), le prix n’était plus le même et l’offre d’assurance n’était plus proposée, à la place il y avait des options plus chères !
Par ailleurs, la mise à jour des disponibilités des vols est lente. Impossible de prendre mon billet sur l’application, achat refusé… je n’ai pu l’acheter quand optant pour la formule Business class plus chère! Soit c’est de l’abus du consommateur, soit il n’y avait plus de billets disponibles en économiques mais dans ce cas ils n’auraient pas du apparaître à la vente!
À la fin, mon billet m’a coûté 130€ plus cher via l’application par rapport à celui que j’ai essayé d’acheter sur le site. Et je n’ai même pas d’assurance annulation à ce prix-‘à.
Par ailleurs, la mise à jour des disponibilités des vols est lente. Impossible de prendre mon billet sur l’application, achat refusé… je n’ai pu l’acheter quand optant pour la formule Business class plus chère! Soit c’est de l’abus du consommateur, soit il n’y avait plus de billets disponibles en économiques mais dans ce cas ils n’auraient pas du apparaître à la vente!
À la fin, mon billet m’a coûté 130€ plus cher via l’application par rapport à celui que j’ai essayé d’acheter sur le site. Et je n’ai même pas d’assurance annulation à ce prix-‘à.
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Lost luggage, no phone service
2.5 days no luggage, had fallen off conveyor belt, wrong tag attached from airline. My Apple tag saved me in indicated where it was, I had to return 3 times to airport to get updates because of lack of communication. I walked Madrid airport near midnight. Thank god one of your agents believed what I was asking and someone went down below and found it wth wrong tag.
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Easy web site
Very easy to navigate
No choice seating
Family of 3 split
Viaje
Todo muy fácil con la aplicación
Terrible app
The website and app don’t sync. Even after checking in at the airport boarding pass wouldn’t show up. Couldn’t change seats, nothing. Completely useless and very poorly designed.
praticidade
otima
Worst airline ever
Business class is garbage. Food is inedible. Rude flight attendants. Customer service doesn’t speak English clearly. Cannot cancel bids even 4 days before flights even though their email says you can cancel until check in starts. Checkin process through app painfully slow.
Great App!
Some feedback:
1) Could you please fix the currency settings. When changing the currency on the the main screen, it defaults back to the iPhone region. So if the iPhone region is USA, the currency shows usd all the time and the change to euro is never saved in settings.
2) Could you please add live activities ?
Thank you!
1) Could you please fix the currency settings. When changing the currency on the the main screen, it defaults back to the iPhone region. So if the iPhone region is USA, the currency shows usd all the time and the change to euro is never saved in settings.
2) Could you please add live activities ?
Thank you!
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Always glitchy
Can’t log in. Reset password link doesn’t work. I’m very good with tech and this is app never works right. Always an issue
Robert
Negative
Paid change via Expedia - No Booking at Ticket Counter
I made a paid change from 10:45 pm flight to 10:00 am on 13 September MAD to NCE and there was no booking at ticket counter. Young ladies (3) of them had to work with customer service to issue a booking and boarding pass.
