App
Too much navigating and questions when it should be so easy to just check in. Too many errors messages too
Airline influencer approved
I have found Iberia to be responsive by phone and helpful with issues and returns.
Best Airline
As a Spaniard, I can say that this Airline is one of the best airlines you can fly on. It’s service is the best, the flight ticket purchase is really simple, nothing to complicated as some other airlines, and the service in the flight attendants and the pilots and people, really calm people. Love this Airline and would highly recommend.
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Unnecessarily Complicated
The website is unnecessarily complicated. It asks for payment even when your seat option is included but the payment fails as they don’t actually accept a payment as you have already paid. The login button is in the wrong place. The whole website is amateurish, I’ll thought out and obviously has not been properly tested. Really, it’s rubbish. The designer should book a flight on Ryanair or EasyJet then go to work and copy one of them. You can’t check in more than 24 hours before the flight, the boarding pass shows the city but not the airport or terminal.
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Awesome
I found this app from Iberia very helpful. Very easy to navigate, question, make changes, or get a quick answer. On the past, no many Airlines offer you this great service. Thank you IBERIA.
Seat assignment AA ticket
Impossible as an AA Emerald get a seat prior to 24h check in
Excelente
Muy fácil de usar
Add Information: Travel to UK
Please add information to advise passengers to get and/or add the enter and exist information when entering UK. This help complete the check in
Lariat
Very good
Batallé en reservar con Avios
La reservación con avíos deja mucho que desear, batallé varias veces hasta que pude hacer la reservación
Cerdeña ida
Tranquilo
Nightmare the SEAT selección
I have tried for days to select a SEAT and última today it was imposible. I called Iberia and no
Luck. It is not friend ley the app.
Luck. It is not friend ley the app.
Good compañía
Súper práctica
Link horrível para ir campo “preencher dados dos paxes”
1 estrela
Response from developer
Olá, você poderia nos escrever para iberia.com-mobileapps@iberia.es e nos contar mais detalhes sobre o ocorrido? Assim, poderemos analisar o seu caso. Um abraço e obrigado por confiar na Iberia.
Great customer service feedback
Very helpful
Classic Iberia
Constant delayed flights, worst business class in the industry, app always bugging, etc etc etc. They just take advantage of the fact that they have exclusivity in certain routes.
Do not fly Iberia if you can avoid it.
Do not fly Iberia if you can avoid it.
They hide your purchased bags
I ended up buying more bags because they don’t easily display what you bought
Repetitive asks
I entered 3 times the same information for emergency contact and for the passenger flying with me
Smooth process
The Iberia app made the check-in process quick, easy, and stress-free. Everything was clear and straightforward, and I was able to check in within minutes. Having my boarding pass readily available in the app made the whole experience very convenient. Overall, it was a smooth and pleasant check-in experience.
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Lost Reservation and Terrible Customer Service
I made reservations for a flight from Madrid to Barcelona. I had to change the dates on my flight, which I did a month ahead of time over the phone. I received an email confirmation and was charged $250 for the changes. When I tried checking in to my flight, it told me no reservation existed. I called and was told that there was no record of me changing my flight-I offered to forward my confirmation email and was told no. I had to ask them to listen to my recorded call to prove I wasn’t losing. Someone from the “team” was supposed to call me back, understanding how important it was to get on this flight. I have yet to get a call back and had to book another flight for my family of 5. Now I get to argue for a refund. Very unhappy.
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