Glitchy App and terrible customer service
The App doesn't always sync well with online cabinet. To be sure have to check both, in browser and in App. Trying to contact CS via the app took me to out to WhatsApp where operator refused communicating in English and closed the conversation. Had to call instead... Then received and email educating me to be patient. In-app applications for missing points were rejected but then were reinstated and points credited -- again after phone calls. Inflight services were actually always good but the App and CS ux/ui are terrible - if you only speak/read English.
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Worst Airline Experience
Iberia lost my bag and acted like I never handed them anything. My cancelled flight got me rerouted to another airline, but Iberia never transferred my bag, then WIPED the tag from their own system so it comes back “invalid” when I try to trace it. No PIR, no report, no accountability. Every call gets bounced between airlines, staff hang up mid-call, no supervisors, nothing. Over a week with zero answers. This isn’t losing luggage, it’s erasing the evidence you ever had it. Disgraceful. Avoid at all costs.
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Roberto
Excellent service
Todo escondido, nada útil
Esta aplicación es la definición de esconder todas las cosas útiles. Imposible entender que está pasando con los vuelos o acceder a mi billete. Echadle un ojo an American, United, delta o otra de las americanas y copiadles, no es muy complicado.
Used to be good
This app used to be pretty good. It would always be my first option to manage all my bookings. Now it seems to be broken. I tried to change my flight and the app answered me in Portuguese 🤔. Nothing works.
Sitzplätze sind Abzocke
Wir sind eine Familie von vier Personen, und einer von uns muss 20 ! Reihen entfernt sitzen, obwohl noch alles herum frei ist. Für die Änderung des eines Sitzplatzes müsste man wieder zwischen 30-50 Euro mehr bezahlen- das ist für mich nicht akzeptabel!
Flying to Rome
Smooth booking on line
Sehr gut organisiert
Buchung und log in problemlos
Response from developer
Thank you very much for your feedback and for trusting Iberia.
Mediocre app, abysmal service
The app errors out regularly and doesn’t update information consistently. Options are limited compared to other airline apps. This was made worse by the incredibly poor customer service I received when I had to shift from the app to phone calls. I plan to never use Iberia again.
Awful
This App is useless. It will not allow me to sign in using the same email address I used to sign up and which Iberia used to confirm my registration.
I hope the company's planes work better than this App.
I hope the company's planes work better than this App.
Booking on Iberia App
Remarkably easy to search, find, compare and book a flight on the app. Extraordinary!
Perfeita!
Nota Mil
Response from developer
Hola, muchas gracias por tu comentario y por confiar en Iberia.
App
Too much navigating and questions when it should be so easy to just check in. Too many errors messages too
Airline influencer approved
I have found Iberia to be responsive by phone and helpful with issues and returns.
Best Airline
As a Spaniard, I can say that this Airline is one of the best airlines you can fly on. It’s service is the best, the flight ticket purchase is really simple, nothing to complicated as some other airlines, and the service in the flight attendants and the pilots and people, really calm people. Love this Airline and would highly recommend.
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Unnecessarily Complicated
The website is unnecessarily complicated. It asks for payment even when your seat option is included but the payment fails as they don’t actually accept a payment as you have already paid. The login button is in the wrong place. The whole website is amateurish, I’ll thought out and obviously has not been properly tested. Really, it’s rubbish. The designer should book a flight on Ryanair or EasyJet then go to work and copy one of them. You can’t check in more than 24 hours before the flight, the boarding pass shows the city but not the airport or terminal.
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Awesome
I found this app from Iberia very helpful. Very easy to navigate, question, make changes, or get a quick answer. On the past, no many Airlines offer you this great service. Thank you IBERIA.
Seat assignment AA ticket
Impossible as an AA Emerald get a seat prior to 24h check in
Excelente
Muy fácil de usar
Add Information: Travel to UK
Please add information to advise passengers to get and/or add the enter and exist information when entering UK. This help complete the check in
