It’s the worst travelling experience I ever had in my life
Customer service is no help at all. I had to ask people around to find the bus stop. Not visible at all and no refund available. Please read their refund policy before booking. It was my first and last experience with FlixBus.
D.T
Très à l’aise avec cette application. Réservation facile
Horrendous
I had a dear friend of mine book a trip last minute but early enough to catch the bus with no issues. She waited FOUR HOURS for a bus that never came and yes, she was at the right address. There were 25 other people who also never got picked up. The workers have HUNG UP on multiple passengers instead of assisting with a refund or updating the passengers about the bus arrival time. DISGUSTING! this is how you run a service? Pay the extra for VIA RAIL CANADA, at least you KNOW your train is coming. Horrific experience, she better get her refund. Your company disgusts me.
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Response from developer
Dear Passenger, we are sorry to hear about your experience. Could you please fill out the form on this page so that we can take a closer look/investigate at it for you? https://tinyurl.com/3y2j49hs Thank you very much for your understanding. Best, Your FlixBus Team
Worst policies ever
I book a ticket about less than two hours ago for about 36.98 and I want to cancel it, only to be given $6 as refund. Like what he’ll do you mean.
Response from developer
Hi, we are sorry to hear about your experience. Could you please fill out the form on this page so that we can check it for you? https://help.flixbus.com/s/article/PSSP-I-would-like-to-give-feedback-on-my-trip-How-can-I-do-this?language=en_IE Thank you very much for your understanding. Best, Your FlixBus Team
Unhelpful
I did not the see the bus stop at the bus stop, the tracking was very weird and I ended up missing my bus and having to spend double the amount of money on a new ticket because the wouldn’t give me a voucher or refund. Horrible experience for a first time user.
