unfair term
You cannot get your money back if your plan changed
Super Easy
Very easy to book! Thank you!
Do Not Use Outside of Germany
FlixBus cancelled my second bus in Poland after being delayed for more than 2 hours, so at 1AM I was trapped in a town in a country I’d never been in. Not a good start to the trip. Busses going into, operating within, and leaving Germany were mostly on time and fine, but that’s because they’re a German company. I’ll never be using them again after that experience. Terrible customer service and app.
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Comfortable, convenient
The seats are nice. Bus is clean. Booking is easy.
Adeel
Drivers r really good, but management is worse
Left stranded by FlixBus
I had a nightmarish experience with Flix on a trip to a neighboring city. My partner and I were waiting at the bus stop for our bus, and when it finally arrived, the driver told us to move a couple feet so he could pull forward, only to audaciously take off and leave us stranded. This was the last bus providing service to our destination, and when we contacted customer service (the phone number for which was buried under countless links in the app), we were told there was nothing they could do about it— not even offer a refund. In short, we were stranded, robbed, and we had to book a hotel that night. Suffice it to say that we will not be booking with Flix ever again.
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Multiple credit cards didn’t work
Wouldn’t take my credit card nor Apple Pay. Had to try multiple different cards. Ugh!
Mr Gabriel
This bus service is the worstvof them all and I will not advise anyone to patronize them if you value your time and peace of mind. They have zero disregard for your time and act all shady and leave you stranded all the time. I rate them 2/100
Payment issues
I tried 4 different cards and then had to resort to Apple Pay. Glitchy.
Constant changes
took a bus last year with zero problem but for some reason everything changes this year….. 2 booked trips abd both are have been changed constantly multiple times and has me in a row that shouldnt even exist!
Falguni
URGENT — HELP LOCATE OUR LUGGAGE | FLIXBUS #800 PARIS → GHENT
Our luggage was being loaded during boarding in Paris, but we were not able to confirm that it was actually placed on the bus.
The driver, Chris, told us that luggage going to Ghent had to be placed on the other side of the luggage compartment and then closed the compartment on our side. Because of this, we were unable to see whether our luggage was actually loaded.
There was also a significant delay: the bus was originally scheduled to depart at 1:00 PM, but it had a flat tire and ultimately departed Paris at approximately 3:06 PM.
We have now discovered that our luggage is missing, along with four other pieces of luggage belonging to other passengers.
Importantly, one of the passengers had an AirTag inside their luggage, and the AirTag showed that the bag was still in Paris. This raises serious concerns that multiple pieces of luggage may not have been loaded onto the bus.
We urgently need FlixBus to:
* Verify exactly what happened to all the missing luggage during loading.
* Check any available CCTV/security footage at the Paris departure location.
* Check the driver’s report/loading information.
* Confirm whether the missing luggage was loaded onto Bus #800.
* Determine why an AirTag is showing one of the missing bags is still in Paris.
* Immediately help us locate and recover all of the missing luggage.
We also have an audio recording of our conversation with the driver regarding the luggage.
FlixBus, please contact us urgently and help locate our luggage and the other passengers’ missing bags.
📍 Route: Paris → Ghent
🚌 Bus: #800
📅 Date: August 15, 2026
🕐 Scheduled departure: 1:00 PM
🕒 Actual departure: approximately 3:06 PM due to a flat tire
👤 Driver: Chris
🧳 Missing: Our luggage + 4 other pieces of luggage
Multiple passengers are missing luggage and we need FlixBus to investigate urgently.
Our luggage was being loaded during boarding in Paris, but we were not able to confirm that it was actually placed on the bus.
The driver, Chris, told us that luggage going to Ghent had to be placed on the other side of the luggage compartment and then closed the compartment on our side. Because of this, we were unable to see whether our luggage was actually loaded.
There was also a significant delay: the bus was originally scheduled to depart at 1:00 PM, but it had a flat tire and ultimately departed Paris at approximately 3:06 PM.
We have now discovered that our luggage is missing, along with four other pieces of luggage belonging to other passengers.
Importantly, one of the passengers had an AirTag inside their luggage, and the AirTag showed that the bag was still in Paris. This raises serious concerns that multiple pieces of luggage may not have been loaded onto the bus.
We urgently need FlixBus to:
* Verify exactly what happened to all the missing luggage during loading.
* Check any available CCTV/security footage at the Paris departure location.
* Check the driver’s report/loading information.
* Confirm whether the missing luggage was loaded onto Bus #800.
* Determine why an AirTag is showing one of the missing bags is still in Paris.
* Immediately help us locate and recover all of the missing luggage.
We also have an audio recording of our conversation with the driver regarding the luggage.
FlixBus, please contact us urgently and help locate our luggage and the other passengers’ missing bags.
📍 Route: Paris → Ghent
🚌 Bus: #800
📅 Date: August 15, 2026
🕐 Scheduled departure: 1:00 PM
🕒 Actual departure: approximately 3:06 PM due to a flat tire
👤 Driver: Chris
🧳 Missing: Our luggage + 4 other pieces of luggage
Multiple passengers are missing luggage and we need FlixBus to investigate urgently.
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Cherish
Fantastic travel coach in the UK, the cheapest and best
Don’t do it
I’ll never use flixbus again! Arrived at terminal 45 mins in advance. Screen says bus will be at Terminal 1. FlixBus email that morning to inform that the bus wouldn’t say FlixBus. I watched a FlixBus leave from Terminal 7, turns out that was my bus. No way to get a refund after your bus has left.
unreliable
They cancelled my trip day of. The only available alternatives weren’t arriving until the next day, but I needed to be in my destination that day. Only options offered are to arrive the next day or to get a refund. Completely messed up my travel plans at the last minute with no explanation as to why.
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Bus cancelled, no communication
Bus cancelled the day before, yet no communication from flixbus?
Terrible app
Terrible company. Bus doesn’t depart from where the app says it does. Had 4 phone calls and waited over 2 hours and still no refund
Apple Pay
Attempted Apple Pay night before departure and payment would not go through. Payment worked in the AM, but I had to pay more.
Maggie60
Booking via the App was easy hopefully the journey will be the same
need a refund.
me and my boyfriend had found this app from google and had seen great reviews so we thought we’d give it a go. we booked a holiday and used this app to book a bus to take us into brussels, we got to the station to get on the bus and we scanned the qr codes and it said the ride had been ‘cancelled’ when we’d changed the return tickets and not the departure tickets (these are the tickets which we were using). i then had to pay another £40 to go and get more tickets into Brussels which came out of the money we’d set aside to spend. i’m thoroughly disappointed that we’ve not had any communication from flixbus after messaging them to try and figure everything out.
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86840 to Denver had multiple people try to bully me out of my windowseat - WOMEN DO NOT TRAVEL ALONE
Not safe for WOMEN traveling alone unless you have a large male to keep people from bullying you out of your seat (especially if window seat). US0670, US0175s, US1200 and I had issues with people keeping me out of my seat in 3 out of 4 buses. I chose to bus across country because it’s better for the planet and half the price! “Guy” was very nice and helpful at the kansas city station location and helped me. But when i told customer service agent “sophia” at kansas city station that the man seated next to me on the US0670 felt like he was going to try something she just said “these things happen”. Thankfully i can catch a plane home. Will also be reviewing on greyhounds website. Do not recommend if solo woman. The Williams charter bus was nice and had no issues. Otherwise the drivers were generally nice and helpful. I do appreciate that i was able to speak with customer service but as a solo traveler it’s difficult because people do not respect seat assignments or women.
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