Scamming customers
Most unserious and unreliable company and no matter how badly they do you will never get refunded . I would strongly encourage other passengers to think twice before booking with them because you’re likely going to be scammed .
Unreliable
It’s fine for a trip which it doesn’t matter what time you get there but very unreliable when it comes to delays. Delays and cancellations are not uncommon and happen too frequently. Will definitely be using a different coach provider.
Never buy here
Never buy here they don’t have customer service they don’t put the right directions nothing they don’t have nothing
Booking
You took a sum from my Tesco credit card which I would like refunded please.
No Refunds for Cancelled Tickets
Terrible service! If you cancel your ticket, FlexBus refuses to refund your money and only offers a voucher valid for one year. They keep your money even though they can easily resell tickets for popular routes. This policy is outrageous and shows no respect for customers. I do not recommend this company!
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Love it! Use it all the time 💕
Best way to get to Key West 🙂
Quick and simple
Quick and simple. Buses are comfy and affordable as well. Also fairly accessible. For me anyways.
No option to speak to an operator re disabled travel?!?!
Not being able to speak to anyone is terrible when trying to navigate your system
Minor stranded
So I purchased a ticket for my 16 year-old cousin, his first time travelling arrived to the bus stop 30 minutes. Early waited two buses showed up was told by both drivers not your bus. Called me basically an hour later and said hey I’m not sure what’s going buses showed up, but they said not your bus, I then called the company to let them know what was going on, the company explained that one of the buses was his so I said what are we going to do about this as your driver told him it was not his bus he is a minor now stuck. They told me to call them back in 20 minutes. And then hung up.
This is definitely the first and last time I purchase a ticket from this company
This is definitely the first and last time I purchase a ticket from this company
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Bad
Horrible unprofessional drivers
Multiple attempts to book
Entered all details including bank details. When i go to my bank page to find code number i return to FlixBus page and it starts from the beginning.
Still the most affordable way of travel.
Many scheduling options throughout the day to choose from.
Bad service
Don’t travel with flixbus.
Booking process
Very easy to book using the app. Quick and simple 😁
Muy mal los viajes
Un viaje de 10 horas de NY A LAS CATARATAS DEL NIAGRA no recomiendo viajen en carro o avión los buses son lo peores para viajar muy incómodo exageradamente son un asco 10 horas en unos asientos pequeño y a un pies al frente de otro asiento no arrepentido de aver viajado con flix bus
Payment
It took 1.25 hours to try to process a payment through your system?! I almost gave up and went with someone else….
Mixed emotions
Flix bus prices are pretty affordable, however, their customer service is not great and I wish they had a rewards program for frequent users.
Worst service
Canceled my trips and just booked on later routes which was unacceptable. Never offered my money back just credits which I can’t use. Because I am retiring and already purchased tickets I need until then. If they cancel a scheduled trip, it should be a full refund-period!
直行で快適
乗り換えか無いし、価格も安く、乗り心地も良いです。
Extremely Disappointing Customer Service and Communication
Today, my 80-year-old mother was scheduled to take this bus. We drove her to the designated departure location, only to find that there was no bus in sight. We waited and waited, with no information or indication of where the bus was.
After searching online, I eventually managed to find a phone number to call, as the contact information was not easy to locate on the website. I was then informed that the bus had been there but was unbranded. Apparently, an email had been sent just one hour before departure to notify passengers of this change.
I explained to the customer service representative that I had been driving my mother to the departure point and had not checked my emails. I asked whether I could take her to the next stop so she could still catch the bus. The response I received was rude and dismissive: her ticket was only valid for the original departure location, and nothing could be done.
Excuse me? My mother paid for a seat on that bus. Because of poor communication and a bus that was not properly identifiable, she missed her departure, and the company offered no reasonable solution. No flexibility to board at the next stop, no refund, and absolutely no understanding of the situation. When I asked him to speak to someone in a higher position I was told that it would not matter as I would be told the same thing.
Expecting customers to check their emails constantly is unreasonable. What if the email had gone into my junk folder? What if I hadn’t received it at all? A one-hour notice is hardly sufficient when someone is already travelling to the departure point, especially when the bus has no branding to identify it.
What makes this experience even worse is that this involved an 80-year-old woman who was simply trying to travel as planned. The lack of communication, the inflexible policy, and the rude customer service were completely unacceptable.
Customers deserve clear communication, identifiable transportation, and respectful treatment when something goes wrong. This experience fell short in every way.
I would strongly encourage this company to improve its communication procedures, provide a clearly identifiable bus, and train its customer service representatives to treat customers with courtesy and compassion. We paid for a service and were left with nothing but frustration, disappointment, and no resolution.
After searching online, I eventually managed to find a phone number to call, as the contact information was not easy to locate on the website. I was then informed that the bus had been there but was unbranded. Apparently, an email had been sent just one hour before departure to notify passengers of this change.
I explained to the customer service representative that I had been driving my mother to the departure point and had not checked my emails. I asked whether I could take her to the next stop so she could still catch the bus. The response I received was rude and dismissive: her ticket was only valid for the original departure location, and nothing could be done.
Excuse me? My mother paid for a seat on that bus. Because of poor communication and a bus that was not properly identifiable, she missed her departure, and the company offered no reasonable solution. No flexibility to board at the next stop, no refund, and absolutely no understanding of the situation. When I asked him to speak to someone in a higher position I was told that it would not matter as I would be told the same thing.
Expecting customers to check their emails constantly is unreasonable. What if the email had gone into my junk folder? What if I hadn’t received it at all? A one-hour notice is hardly sufficient when someone is already travelling to the departure point, especially when the bus has no branding to identify it.
What makes this experience even worse is that this involved an 80-year-old woman who was simply trying to travel as planned. The lack of communication, the inflexible policy, and the rude customer service were completely unacceptable.
Customers deserve clear communication, identifiable transportation, and respectful treatment when something goes wrong. This experience fell short in every way.
I would strongly encourage this company to improve its communication procedures, provide a clearly identifiable bus, and train its customer service representatives to treat customers with courtesy and compassion. We paid for a service and were left with nothing but frustration, disappointment, and no resolution.
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