Bad app bad service
The app is never up to date so it will show a station having available bikes but when you show up there aren’t any there, or sometimes the bikes that are there with a good rating are actually down for maintenance and you can’t withdraw them from the dock. I still use the app and service but wow it’s quite inaccurate and frustrating I wish they would fix these problems. Also so many docks never have bikes, they just get pushed to the city center
Show more
Broken
After you pay the app breaks
US visitor
There are many IT issues about login, register, and unlucky the bike.
worst bike sharing in Paris
Old bikes, app doesnt work well
Avoid the service
This is honest review purely based on experience.
With a full honesty I would NOT recommend this service to anyone, the app is not easy to use, I had lot of struggles with using the dock or the app, it seemed okay at first but it didnt work properly. There is no option cancelling the passes when service / bikes not working
To contact the customer services is not easy task , the line is either engaged or drops, or they hang up on you because they speak french only!
The CODES DIDNT WORK and the agent didnt sound too keen on helping.
It took 1h20 min to solve the issue with unlocking the bikes !!!!!
Eventually they provided new codes but it was so stressful
Very bad experience dont waste your time or money
With a full honesty I would NOT recommend this service to anyone, the app is not easy to use, I had lot of struggles with using the dock or the app, it seemed okay at first but it didnt work properly. There is no option cancelling the passes when service / bikes not working
To contact the customer services is not easy task , the line is either engaged or drops, or they hang up on you because they speak french only!
The CODES DIDNT WORK and the agent didnt sound too keen on helping.
It took 1h20 min to solve the issue with unlocking the bikes !!!!!
Eventually they provided new codes but it was so stressful
Very bad experience dont waste your time or money
Show more
파리 자전거 이거 절대 타지마세요
이거 타도 안빌려져서 30분 개고생하다가 걸어감
Velib
No working, horrible!
Scam
Sehr enttäuschende Erfahrung. Ich hatte ein Angebot für 5 Fahrten und habe diese auch genutzt. Von zusätzlichen Kosten in dieser Höhe war für mich vorher nichts klar ersichtlich. Trotzdem werden mir anschließend weitere Beträge berechnet und mein Zugang wird gesperrt.
Besonders ärgerlich ist, dass ich bereits bezahlt habe und trotzdem weiterhin Geld gefordert wird, ohne dass für mich nachvollziehbar erklärt wird, wofür genau diese zusätzlichen Kosten entstanden sind.
Der Kundenservice bzw. die Abrechnung sollte deutlich transparenter sein. So fühlt man sich als Kunde einfach übergangen. Für mich absolut keine gute Erfahrung und daher nur 1 Stern.
Besonders ärgerlich ist, dass ich bereits bezahlt habe und trotzdem weiterhin Geld gefordert wird, ohne dass für mich nachvollziehbar erklärt wird, wofür genau diese zusätzlichen Kosten entstanden sind.
Der Kundenservice bzw. die Abrechnung sollte deutlich transparenter sein. So fühlt man sich als Kunde einfach übergangen. Für mich absolut keine gute Erfahrung und daher nur 1 Stern.
Show more
US Visitors
Many reviewers mention problems with the U.S. numbers, as of mid August, I had no problem registering using the U.S. numbers. First time using is confusing, it took me about 25 minutes to figure out everything to rent four bikes, but honestly the app works as it is supposed to, works with Apple Pay flawlessly and I didn’t have any problems with payments as some people suggest. When you return the bike make sure it shows the bike is locked and shows a message that you are good to walk away. My wife didn’t push the bike all the way in and when I was double checking I realized the bike is still active, thanks to other reviews I was aware of the issue and made sure it is locked before walking away.
Show more
Use another bike share
I used Voi instead, it’s slightly more expensive but a way better experience. I bought a 5 trip ticket with Velib and I only got 2 rides out of it before giving up. Feels like they put the 45 minute window on your ride so you have to go through their broken system again and if it fails they take a ride/money from you
Show more
Terrible
Awful nothing world
Doesn’t work
I downloaded the app made an account, went to login the next day wouldn’t let me login. Wouldn’t let me change password. I tried to call customer service. She said it’s because my phone isn’t French. so maybe if you’re not from France don’t try to use it. Or you’ll have to download Google Chrome and get on your laptop and spend like 15 minutes trying to get it to work and then in the end it doesn’t work anyways
Show more
Appalling, do not use
Useless, could not unlock bike. Terrible app.
App Works Well!
I think most of the reviews below are fake reviews from bots, maybe from competitor companies. I registered on the website first and then bought a 24 hour pass. I then used my code + PIN on normal (not electric) bikes all day and was able to check a bike out and in easily. One bike had issues, so I re-docked it and reported it. You can use the app to view bike locations and quantity. You will see US competitor bikes across Paris but they’re expensive compared to Velib. Apple should clean up the reviews here - the misspelled rubbish posted makes it obvious. App was flawless for me!
Show more
App broken for tourists - workaround here
If you have a US phone number, app cannot register you - sms will fail you. As of July servers have been failing for weeks anyway so hard to tell what's broken on purpose vs by accident.
Instead:
- get a navigo easy card from any metro machine, 2 euro
- ignore this app. download the Ile de France Mobilites app (the official transit one, you can use it for metro tickets/reloads anyway)
- in there: Buy > other partner services > Velib. pick the day pass, choose your navigo card as the unlock
- at the bike press the green V, hold the card on the little screen, it unlocks. thats it, no app no codes
You might also be able to use the 'codes sent to email' path in the IDF app if you don't want to deal with the card.
When you dock it back WAIT for the STOP symbol on the bike screen and pull on the bike to check its locked. Otherwise the ride stays open and you become one of the other reviews here.
Some bikes are actually good. Leave seats backwards on ones that aren’t. 5 euro day pass. Signup is totally broken however.
Instead:
- get a navigo easy card from any metro machine, 2 euro
- ignore this app. download the Ile de France Mobilites app (the official transit one, you can use it for metro tickets/reloads anyway)
- in there: Buy > other partner services > Velib. pick the day pass, choose your navigo card as the unlock
- at the bike press the green V, hold the card on the little screen, it unlocks. thats it, no app no codes
You might also be able to use the 'codes sent to email' path in the IDF app if you don't want to deal with the card.
When you dock it back WAIT for the STOP symbol on the bike screen and pull on the bike to check its locked. Otherwise the ride stays open and you become one of the other reviews here.
Some bikes are actually good. Leave seats backwards on ones that aren’t. 5 euro day pass. Signup is totally broken however.
Show more
It sucks!!!!
I just spent the last hour trying to get the bike to accept my code so that I could ride the bike. I never got the bike to read my code within the Apple wallet but it took me for my money. And now I need to contact my credit card to make sure I won’t be charged for the service I never received.
Want to be pickpocketed in Paris? Just use this service.
Couldn’t agree more with samwell’s review. DO NOT use this service or app. They claimed I didn’t return a bike properly after I did and charged me €38 euros for a 24 hour day of rental when I wasn’t even using the bike. I then tried starting a new rental period, got charged, and then couldn’t retrieve any bikes. That’s another €10. I contacted customer service and they of course said it’s my fault even though somehow the bike never moved from the station dock for the last 24 hours since I returned it.
This is a scam pure and simple. Going to be initiating charge backs and warning everyone else I can to never ever ever use them.
This is a scam pure and simple. Going to be initiating charge backs and warning everyone else I can to never ever ever use them.
Show more
Worst for hire bikes ever
I’ve lived in many countries, I’ve never seen a worse bike system ever. Not only is it so hard to find a bike, but when you do find it it either doesn’t work or you can’t return it cause the station is full. After failing to find a bike for an hour, I’ve asked for a rerun and they refused. Worst system.
Show more
Not fit for purpose
I bought a €10 24 hour pass and nothing I did with any of the bikes would release the bike. I spent 40 minutes in the middle of a heatwave with my cousin who came from England and didn’t have any suncream on. She wanted to put cream on but we needed to hire a bike first. Thanks to Vélib she got a little burnt on the nose and forehead.
Anyway, luckily we were having a late lunch and hadn’t made a reservation so we weren’t in too much of a hurry to get to the canal Saint Martin for a dip to cool off. I bumped into a friend while I was trying to release the bike who asked me “don’t you have your own bike?” Bingo!, I thought… I actually do but I’d forgotten. So I went back home to get my own bike and I had to use that. I now need to spend time to get in touch to get my tenner back. Or maybe I won’t bother and just forget about it. But seriously. Just don’t use this service. It’s really annoying and impossible to work out how to use it.
Anyway, luckily we were having a late lunch and hadn’t made a reservation so we weren’t in too much of a hurry to get to the canal Saint Martin for a dip to cool off. I bumped into a friend while I was trying to release the bike who asked me “don’t you have your own bike?” Bingo!, I thought… I actually do but I’d forgotten. So I went back home to get my own bike and I had to use that. I now need to spend time to get in touch to get my tenner back. Or maybe I won’t bother and just forget about it. But seriously. Just don’t use this service. It’s really annoying and impossible to work out how to use it.
Show more
Horrible
Every bike is broken
