Unusable
The app is simply unusable both on Android and iOS: slow, laggy. To get a bike takes ages. It is often impossible to terminate a bike ride. One time it terminated the ride on a no parking zone, which was miles away from where I actually was and I got charged 20 quids. Customer service had been nothing but condescending. Lots of broken bikes around, the app still recognises them as viable. Unfortunately Lime bikes are hard to find in my neighbourhood and I’m stuck with this cr*p
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Dishonest
The 30 free minutes is a lie. I used a bike with the advert on it, no indication I'd be charged more than £1. And got charged over £6 for about 16 minutes. £1 of that was because the app took 3 minutes to send the pic of the parked bike. It's a scam.
No warning for Out of bounds
Would be nice if you actually warned me if I’m entering a no parking zone with a beep or notification or something, so I don’t realise this 15 minutes into the area, thus requiring me to go 15 minute back and find another better bike renting service to make my 15 minutes back, therefore wasting half and hour of my time.
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No customer loyalty
Worst bike service and no customer loyalty.
Never works
The amount of times I can’t start a ride or end a ride is insane!
