Totally waste
If you are in a hurry the app is slow, to take the bike and to let you finish it. Also the bikes, Jesus. I just tried 12 bikes. All broken. All showing in the app. It is the worst of all bike apps. Not even cheaper. Big trash. Not worthy.
STAY AWAY
If I could leave a lower rating I would, first ride I ever did I tried to use the £1 deal. Bike just kept beeping at me and wouldn’t start. Then I paid £4.59 for 35 mins, I used this bike, I took a picture and stopped the ride. Come back to a £35 fee on my account. I tried ringing up but there phone line is always closed no matter if it’s a week day or a weekend. I tried emailing a few times and live chat but haven’t been able to get through to anyone nor have I had a response. Then a week later I thought I’d try the app again. Tried a £1 deal and the bike was no where to be seen. Tried another 2 £1 deals before I found one, I reported the other bikes as broken but I’ve still been charged. Again tried to contact them but nothing.
Basically if anything goes wrong like the bike or overcharged when u already paid for a lime pads then u are screwed and can’t get ur money back as they never get back to you.
Basically if anything goes wrong like the bike or overcharged when u already paid for a lime pads then u are screwed and can’t get ur money back as they never get back to you.
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Response from developer
We’re sorry you haven’t received a response. Please email cs@humanforest.co.uk with your account email so we can review the £35 fee, charges for unusable or missing bikes and your previous support requests.
Bring back Lime
Can’t park next to other Forest bikes in the e-bike bay.
Terrible app
App breaks on a weekly basis.
Great when it works
Great when you can find a bike that works. Issues with bugs such as pausing a ride, the app malfunctioning and automatically ending the ride only to find out 35 mins later that the ride is still ongoing is quite irritating.
Furthermore, I work in central London and often finish at 1am. It used to be that there were plenty of bikes however nowadays I can walk for 15 mins to several different bikes and them all be “in for maintenance”, please can you work on having more working bikes in circulation in central London late at night . I’m regularly having trouble getting home because of it.
Furthermore, I work in central London and often finish at 1am. It used to be that there were plenty of bikes however nowadays I can walk for 15 mins to several different bikes and them all be “in for maintenance”, please can you work on having more working bikes in circulation in central London late at night . I’m regularly having trouble getting home because of it.
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give us group rides!!
give us group rides!!
Voleurs
J'ai souscris un abonnement il y a 2 mois je me suis désabonné mais encore aujourd'hui malgré que j'ai supprimé mon compte il trouvent quand même un moyen de me prendre mon argent et le service client ne répond pas
Response from developer
We’re sorry you haven’t received a response. Please email cs@humanforest.co.uk with the email address used for your account so we can check your subscription cancellation and review the subsequent charges.
Switched to Lime
Used to love Forest but the app is painfully slow, especially when ending a ride which is one of the most annoying things in life 😅 just use Lime, life is less stressful that way.
Way better than Lime!
Forest is way better than lime cause the bikes are less damaged and you aren’t forced to park far from your destination.
Response from developer
Thank you, Steve. We’re pleased you appreciate the condition of our bikes and the convenience of our parking locations.
Bugs galore
One of the worst apps I’ve ever used. Everything is broken. Been over charged countless times. Aweful customer service.
Cheap for a reason
The only thing that is good about this app is that it is cheaper than its competitors.
It’s been only 10 days and here are some reasons why it’s a 2-star exp overall.
1- app has so many bugs, an example;
when you start a ride it may take up to a whole minute for the bike to unlock itself, and guess what you are getting charged for this time.
2- they may charge you unjustifiably money and disappear;
I bought the flex membership and started a ride based on the usage total amount should be £3 at most. However, I got charged £13 which is the rate without a membership.
I used the live chat and submitted a ticket - haven’t received any update.
I tired to call them, again no answer??!!!
3- you may start a ride unwillingly by simply clicking a button and there’s not a single confirmation, checking if you are within approximity etc
They directly start your ride. And charge you for the time until you manage to get colse to the bike. I submitted a ticket about this issue and still no response regardless of the fact that it’s been a whole week.
4- have I mentioned bugs, unresponsive support channels?
Overall it’s a 2star experience - only good side is it’s cheaper than lime but once you use it, you understand why. Bikes are decent but finding one could be tricky most of the time at least for me in SE postcode.
I’ll close my account as soon as the flex memnership ends.
Ps; it’s pointless to show forest flex ads to someone who already has it. Don’t you think?
It’s been only 10 days and here are some reasons why it’s a 2-star exp overall.
1- app has so many bugs, an example;
when you start a ride it may take up to a whole minute for the bike to unlock itself, and guess what you are getting charged for this time.
2- they may charge you unjustifiably money and disappear;
I bought the flex membership and started a ride based on the usage total amount should be £3 at most. However, I got charged £13 which is the rate without a membership.
I used the live chat and submitted a ticket - haven’t received any update.
I tired to call them, again no answer??!!!
3- you may start a ride unwillingly by simply clicking a button and there’s not a single confirmation, checking if you are within approximity etc
They directly start your ride. And charge you for the time until you manage to get colse to the bike. I submitted a ticket about this issue and still no response regardless of the fact that it’s been a whole week.
4- have I mentioned bugs, unresponsive support channels?
Overall it’s a 2star experience - only good side is it’s cheaper than lime but once you use it, you understand why. Bikes are decent but finding one could be tricky most of the time at least for me in SE postcode.
I’ll close my account as soon as the flex memnership ends.
Ps; it’s pointless to show forest flex ads to someone who already has it. Don’t you think?
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Response from developer
We’re sorry you haven’t received a response. Please email cs@humanforest.co.uk with your account email so we can review your Flex membership charges, unintended rides and previous support requests.
Awful experience
I used Forest for the first time and had a terrible experience I’m afraid. Sign up flow was buggy. App feels old, not very user friendly compared to Lime. Tried five bikes, three were under maintenance, two had no battery. Then had to walk 15 min to another Forest bike and when I arrived it had a flat tyre. Forest really need to step up their game if they are going to have any chance against Lime.
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SUPPORT RACISTS SUBMITTED MY DETAILS AS SOON AS THRY SAW MY PHOTO ALL OF A SUDDEN THEY COULD NOT
Finish activating my discount -when i confronted them they told me that they would not activate my discount due to the fact i told them they are racists
Snapping at the heels of line
We live in Richmond borough, where Forest is now the only option. From my initial scepticism about the forest bikes, now I think they are excellent, and the app is much improved. Well done.
Dead
Never use
Just awful
I don't understand why they can't fix some of the really obvious usability issues. Literally a junior engineer and junior UX designer could make substantial improvements in a day's work. There are just so many painful moments with the Forest app that I am going to revert to using Lime instead. Lime is not perfect but at least the app doesn't make you bang your head on the wall with frustration. The biggest issue with Forest - I'm standing in the offical parking zone but the GPS location is slightly off (often the case near tall buildings) so it won't let you end the rental. Infuriating and happens regularly. The other thing is to report broken bikes - you have to write something. I just want to click a quick "flat tyre" and get on with finding a new bike. Seriously, no wonder so many bikes are found defective when you make it so hard for your users to report issues. It's easier not to bother and then your next user comes along and finds the same defective bike. Come on, this is basic stuff.
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Response from developer
Thank you for the feedback on parking accuracy and reporting faulty bikes. Please email cs@humanforest.co.uk with your account email and affected ride dates so we can investigate and review any extra charges.
One way ticket to arthritis
The bikes need suspension. The vibration caused by Londons road bumps exceed HASAW regulations. Feels like sitting on a jackhammer. The api is also very buggish. I’ve lost over £20 over my time riding due to rides ending early without my permission
No point in an e-bike with no charge
I walked past 20 bikes, scanned the QR code, every single bike out of battery. Useless.
Inferior e bike service
More than half the times I’ve used forest bikes ,the acceleration isn’t strong enough for the road. A bike randomly locked itself in the middle of a box junction last week while traffic drove past . Very unsafe and app bugs are common. Do yourself a favour use lime bikes instead.
Nuisance vélo
Pass 24 heures facturé 4 fois soit 50 euros …
Appel du service client, aucune réponse. Mail expliquant la situation envoyé le 18 août. 1 mois après, toujours aucune réponse de la part de l’application
Appel du service client, aucune réponse. Mail expliquant la situation envoyé le 18 août. 1 mois après, toujours aucune réponse de la part de l’application
Response from developer
We’re sorry you haven’t received a response. Please email cs@humanforest.co.uk with your account email so we can follow up on your previous message and review the repeated charges.
