Worst app ever
Always stuck, most of the time cannot stop the rides
Cut 35 min without reason
Forest Bike: What an Absolute Joke! 🤬
Honestly, Forest Bike has become a complete disappointment. I am absolutely fed up with this service.
Yesterday morning, the app was having problems, wasting my time and making me late. To make matters worse, Forest took 35 minutes from my package for absolutely no good reason! I paid for those minutes, and I expect to be able to use them—not lose them because your app cannot do its job.
And that’s not all! Bikes are in short supply, yet the app continues to show damaged or unusable bikes as available. You find a bike, scan it, and then discover it doesn’t work. Meanwhile, the timer is running and your precious minutes are disappearing. What a brilliant system! 🤡
And the funniest part? Thank you, Forest, for reducing the package from 500 minutes to 440 minutes! 🤣🤣🤣 Less value, fewer bikes, faulty equipment, a buggy app, and now 35 minutes gone for nothing. What an excellent way to treat paying customers!
I used Forest because I needed a convenient and reliable way to get to work. Instead, it has wasted my time, made me late, and taken away minutes I paid for.
My message to Forest: fix your app, maintain your bikes, stop deducting customers’ minutes because of technical problems, and give customers back what they paid for.
Good luck, Forest. You’re going to need it!
From next month, I’m done with Forest. I’m not wasting any more of my money or time on this nonsense. 👋🌳
Honestly, Forest Bike has become a complete disappointment. I am absolutely fed up with this service.
Yesterday morning, the app was having problems, wasting my time and making me late. To make matters worse, Forest took 35 minutes from my package for absolutely no good reason! I paid for those minutes, and I expect to be able to use them—not lose them because your app cannot do its job.
And that’s not all! Bikes are in short supply, yet the app continues to show damaged or unusable bikes as available. You find a bike, scan it, and then discover it doesn’t work. Meanwhile, the timer is running and your precious minutes are disappearing. What a brilliant system! 🤡
And the funniest part? Thank you, Forest, for reducing the package from 500 minutes to 440 minutes! 🤣🤣🤣 Less value, fewer bikes, faulty equipment, a buggy app, and now 35 minutes gone for nothing. What an excellent way to treat paying customers!
I used Forest because I needed a convenient and reliable way to get to work. Instead, it has wasted my time, made me late, and taken away minutes I paid for.
My message to Forest: fix your app, maintain your bikes, stop deducting customers’ minutes because of technical problems, and give customers back what they paid for.
Good luck, Forest. You’re going to need it!
From next month, I’m done with Forest. I’m not wasting any more of my money or time on this nonsense. 👋🌳
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Hk
The app keeps bugging and charging me random minutes
The most buggy app of all time
This service would be great as the bikes are new and I love the concept, but the app is an absolute joke. You’re lucky if it’s working properly 50% of the time and given I intend to use it to save time and money, it’s a massive own goal as I spend half my life having to then buy more expensive rides from Like and faff about with Forest customer service which is also an absolute joke. Today, as often, both their live chat and their phone service are simply not receiving any calls or chats. No reason given. So you can only email and the response time & effort last time from email was pathetic.
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Terrible app - glitchy and constantly crashing or can’t end rides properly
Customer service is also terrible - the phone number the provide is never answered - the chat bot doesn’t work and email is too slow when you urgently need to contact someone
Response from developer
Hi there, we're sorry to hear that you've been experiencing issues with the app. Would you kindly reach out to us via email to cs@humanforest.co.uk? We'd love to take a look at your account and help!
Always going down!
So unreliable, the whole app goes down all the time and this morning it charged me for a ride that I didn’t even get to take because not a single forest bike would actually unlock. Now the live chat and phone lines are unresponsive. PLEASE FIX THIS.
Terrible app
The bike is fine once you actually get on one but it's a really terrible app. Glitchy, unrealiable
Frustrating app
It is really frustrating that there are a lot of bikes that don’t work (deflated wheels, squeeky brakes, etc)
Frequently bikes will be available on the map and once you get there you can’t rent them
The app frequently collapses and the user can’t either rent or stop a ride, which is both time and money consuming.
Every time that i have had an issue, they never ever pick up the phone and the chat is just a bot.
I am not going to buy any more packages
Frequently bikes will be available on the map and once you get there you can’t rent them
The app frequently collapses and the user can’t either rent or stop a ride, which is both time and money consuming.
Every time that i have had an issue, they never ever pick up the phone and the chat is just a bot.
I am not going to buy any more packages
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App horrible
I love forest bikes, but the app is seriously god awful. This is coming from someone who uses forest almost every day.
Worst e-bike app I have ever used
App constantly broken bikes constantly damaged support takes ages. Talk to your local council.
Huge potential
Works 90% of the time and is great but too often I can’t use the app and need to use an alternative or it uses up my minutes after I’ve ended a ride. Other alternatives are much more reliable.
The App
The app is awful, who designed it, who manages it, it’s absolutely awful, how can you have update for it to the be worse. Might have to try Lime. how can I pay for 7 days use when i’m walking one of those days, I want my time back! absolute piss take
Infuriating app
The bikes and concept are great. But the app is horrendous. Always has been. From the time my phone used to practically melt it used so much power to run it, to the countless times it’s frozen when trying to unlock a bike or finish a ride (conveniently adding additional revenue for the business). Just updated it this morning and it crashed 4 times while trying to unlock a bike, had to run to the station instead. This happens almost every week. It’s like every update actually makes it worse. PLEASE fix it!
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App failed, missed train
I tried to unlock a bike. The app froze. Restarted, but it starts in a broken ride. Updated: same problem. Waited at the bike for five minutes for it to correct itself, by which time my train was gone.
This app and service is an absolute disaster.
This app and service is an absolute disaster.
Good when they work…
Bikes are nicer, rarely missing pedals / seats / broken handlebars like their bright green competitor.
However the app is sub standard, slow and buggy. No way to report a broken bike so they sit on the map for days until the battery dies and they are picked up.
I live in a forest only area - which is annoying as the service is often down.
Top tip from other users is to force close the app immediately after you start a ride so you can open and then finish your ride without it hanging!
However the app is sub standard, slow and buggy. No way to report a broken bike so they sit on the map for days until the battery dies and they are picked up.
I live in a forest only area - which is annoying as the service is often down.
Top tip from other users is to force close the app immediately after you start a ride so you can open and then finish your ride without it hanging!
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Worst Bike Hire App
App constantly crashes. App constantly take forever just to even rent a bike. You do not get your money’s worth. Has made me late multiple times due to reliability.
Its good when it works, but it rarely does
Either the app wont let you start a ride or end a ride, or the bike is broken. My favourite is when the breaks don’t work.
So many glitches
The number of times that I try and unlock the only bike in my area and the app just stops working is too many to count. Writing this whilst late for work thanks to being on foot!
Works 70% of the time
When it works it’s great but it doesn’t work a lot of the time and it’s incredibly frustrating.
Unreliable
This is the most bugged app I’ve seen. It will get you late to work at least once a week! When app isn’t down and you’re lucky enough to unlock a bike, you have 50% chance the bike actually works
