“Procura elevada” pois pois
Dão-te um desconto para comprares a viagem, depois dizem que “há procura elevada” e acabas por pagar o preço normal para prioridade. Muito bem feito.
Response from developer
Olá, receber um desconto e depois ver o preço mudar associado à procura elevada é frustrante e pode deixar a viagem mais cara do que esperava. Lamentamos essa experiência. Procuramos melhorar este processo; contacte-nos pelo suporte na app (☰ Account > Support) para analisarmos o que aconteceu nesta viagem.
Dangerous drivers & AI bots for customer service
Download & drive with great risk to your safety. Bolt uses a cartoon avatar instead of photo id of drivers so you cannot be sure the person who shows up is. I had an incident where my driver broke several Highway Codes, including coming to a full stop on the motorway. He also could not read the sat nav so took the wrong way adding extra time which I was charged for, and in general came across like a learner driver without a licence. I have tried reporting but Bolt responds with AI bots that repeat themselves and will not tell me what they are doing about it other than that they have reviewed the case and closed it. I have also not been reimbursed for the extra charge and only offered £5 for compensation, for the near-death experience on the motorway caused by the driver. Please take care & do not put yourself at risk choosing to drive with Bolt.
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Great App
Bolt has been fantastic in Paris. Longest wait has been 4 minutes. Cheaper than taxis and easy to use. Tired from walking 10 miles, grab a Bolt. In a hurry for a timed entry, grab a Bolt. Rushing to your accommodations to use the restroom, grab a Bolt.
Such a great service
For the most part it is just a joy to use the service
A few drivers in Porto
We had a few drivers in Porto who had no idea where they were going and it was very frustrating.
Unreliable
Just in one month I got the worst experience. First I had a car accident and they are just willing to pay for half the ride fee which is like 100 baht, equivalent to$3. They don’t even ask if I’m ok or is there any medical assistant required? In a few weeks later, I got a ride that doesn’t allow me to open the window. But the car has very strong cigarette smell. The driver was not even considerate that a pregnant woman is in the car but yelled at us and tell us to leave. He has the worst attitude you can ever imagine and close to be physically violent !!! It’s such a horrible experience!
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Most amazing!
Super wonderful
Bolt is the best forever 🔥
Bolt is the best forever 🔥🔥🔥
Fernando was extremely kind!
Enjoyed my ride very much!
very bad map
worst map
No aceptan tarjeta
Los choferes en Paraguay prácticamente no aceptan corridas pagas con tarjeta. Preguntan seguido si es efectivo o transferencia y yo como extranjera necesito pagar con mi tarjeta de Brasil, ellos cancelan el viaje o cuando la aceptan te evalúan re mal, cae tu calificación por eso y después no quieren llevarte por tener una baja nota de evaluación. Completo desastre!
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Response from developer
Oi, lamentamos que a dificuldade em pagar com cartão tenha levado a cancelamentos e deixado você preocupada com sua avaliação, especialmente estando fora do Brasil. Os motoristas devem tratar cada passageiro com profissionalismo e respeito, independentemente da forma de pagamento. Estamos atentos a relatos como o seu e seguimos trabalhando para melhorar a experiência.
Drivers Cancel Rides Right in Front of Customers
This has happened to me repeatedly. Drivers arrive at my pickup location and then simply turn around and drive away, even though the waiting time hasn’t expired. On several occasions, drivers have cancelled the ride right as I was reaching for the car door to get in.
This is absolutely unacceptable. Customers spend a long time waiting for drivers who have already accepted their bookings, only to be abandoned at the last second.
What makes this even more frustrating is that these cancelled rides don’t appear in my trip history. I cannot access the driver’s profile, leave a complaint or report their behaviour.
How are customers supposed to report drivers when Bolt doesn’t even provide access to cancelled bookings?
Bolt needs to make every cancelled ride visible in the trip history, allow customers to report specific drivers and hold drivers accountable for this behaviour.
This is absolutely unacceptable. Customers spend a long time waiting for drivers who have already accepted their bookings, only to be abandoned at the last second.
What makes this even more frustrating is that these cancelled rides don’t appear in my trip history. I cannot access the driver’s profile, leave a complaint or report their behaviour.
How are customers supposed to report drivers when Bolt doesn’t even provide access to cancelled bookings?
Bolt needs to make every cancelled ride visible in the trip history, allow customers to report specific drivers and hold drivers accountable for this behaviour.
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Awful service
Ordered a bolt from my hotel and waited outside 15 minutes before pick up but never arrived and still not sure if I have had a refund and had cheek to try and charge me for me not showing up on time . Never use bolt again as found yellow taxi cheaper for same journey had to pay up front for absolute disgraceful
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Very Rood driver!
I was with my baby & i felt so uncomfortable & unsafe ride home
Don’t recommend it at all!!!
These people will make ur first rides cheap and faster to get to you and when you’ve had the app or been using it for a while, the price goes up and it’s hard to get a driver , honestly why is it taking more than 30 minutes to look for a driver? Further more they make it expensive and make u wait even longer, I don’t recommend using bolt at all , it’s fun at first but then gets annoying and won’t find drivers. It’s
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Drivers always cancel and long wait times
I’d rate lower than I could. I often spend an hour looking for a car in Amsterdam only to have them canceled by the driver or ever accepted and I just end up walking or taking public transit
Bolt drivers
They are thief’s most of them and bolt don’t do anything about it.
Excellent
Great experience
Long wait times
Long wait times
Best bolt driver
Best bolt driver ever
