Our drive cancelled our ride and you charged me.
Terrible
horrible uber app ever
don’t rely on this app i booked a uber at 7:50am and still didn’t find me a driver and it was around 8:17 and still hasn’t so don’t waste ur time guys x
شركة سيئة رضخة للضغوطات
شركة سيئة رضخة للضغوطات من اناس سيئية اخجلو من انفسكم
you stole my money
i booked a ride for £3 and then it said i have a confirmed rider and i waited 10 minutes for the ride then to cancel while i was waiting in the curb and it didn’t refund my money and then proceeded to send me a notification stating that i owed another £1.40. app sucks.
The drivers are racist
Both times trying to use this app we waited about 30–40 mins for a driver to accept our ride. The drivers kept bi-passing our ride to and from the train station even though we watched multiple drivers drop off other people and even wait for another patron to appear for them to accept. We watched multiple drivers a driver skip over a 7CHF ride multiple times whilst in the back seat. Very upsetting and unfriendly. We had to use Uber instead.
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Great alternative to uber but long wait
Overall Bolt is a great and more economical ride share app than uber/lyft. However, sometimes the wait to find a driver takes a while. Often times I’ll get a driver and then they cancel..
Momo
Cheap prices, quick times and good drivers
WOULD NOT USE
I have used this app a few times and every time I have booked a ride a few days later random money gets taken out my account from them every time I report it to them they say it is a “pre-authorisation hold” what hold ? I haven’t booked any rides on that day so there is no need to take money out my account. It started off as just a couple pound but today it was £16 they took out when confronted they did nothing but say it would be back in my bank anywhere from 7 days to 30 days. I have never got my money back before when they have taken it in past so why would I believe them now ! I will never use them again and advise everyone else to stay away from them also
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Rarely accept the ride
It’s ridiculous how they almost never accept the ride, or either cancel it. It takes at least 20 minutes to get accept by one.
Lots of Scam in the App
We got lot of scam in this app. The driver asked us to cancel and when we said we report them they didn’t care. And when we reported them bolt didn’t do anything. Bolt doesn’t care about the customer experience or trust in the platform .
Manipulative and unacceptable.
Just charge a higher fare upfront, don’t do this “pay extra to confirm” nonsense it’s disingenuous. the fact that i was waiting 15+ minute’s until i paid the extra ‘priority’ charge is and immediately got a rider confirmed tells me bolt is not showing nearby drivers my trip until i pay up, so i’m held hostage. in addition to an app that is inferior, and has failed mid-ride more than once, this was the last straw. won’t be using bolt again.
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Bad com
Bad com
All the worst parts of uber, without the convenience
I’ve been waiting now for 15 minutes for our car that’s been listed as 4 minutes away the whole time. I should be thankful we actually got a driver, after a 20 minute wait. Most of the time, I give up without ever finding a driver.
If Europe used Uber, this app would go out of business in minutes. The entire team should be ashamed of themselves.
If Europe used Uber, this app would go out of business in minutes. The entire team should be ashamed of themselves.
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შეფასება
კარგი მძღოლი, სუფთა ავტომობილი
Onrealistische wachttijden
De echte wachttijd is doorgaans minstens het dubbele van wat wordt aangegeven.
Money grabbing
Terrible service had 25% discount cab didn’t even accept was waiting 40 mins no cab come home
Thieves
Garbage company overcharged me almost double for a comfort rides and delivered regular ride with no AC in the middle of summer on 66% of my rides, no refund given. Mind boggling how they are allowed to operate with deceptive practices. Urge everyone to use any other app or service. Update: Thanks for your response Bolt, I reached your support three times prior to leaving this review, and on three different chats over the course of three different rides, all of which apologized and said all they can do is share my feedback. AWFUL experience consistently. You’re welcome to review chat records. Update 2: Bolt keeps replying to my review asking me to report the trips for a fourth time as if they will have a different outcome after this review. Customer service said they would review and get back to me, it has been ten days and I still haven’t heard back. This company is a joke don’t trust anything they write back on reviews, more canned nonsense.
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Useless drivers
Every ride I’ve recently taken has been such a long wait because drivers take the ride make me wait ten minutes for them to turn up just to cancel it last minute. Yesterday I had a driver cancel the ride as he literally drove right past me. What’s the point of accepting a ride just to cancel it and blame it on ‘traffic’ when there’s not even traffic. Don’t take a taxi job if you’re scared of a little bit of traffic? Yeah and will never be using bolt again!!
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Unreliable
Drivers take cancel last minute, or take other routes when they are supposed to pick you up, making your travel plans unreliable. When you try to contact support, they give you an AI agent and don’t hold drivers accountable.
Service
Always a long wait
