Moyen
a hassle
Bait and switch
You Need A Better Pickup System at the Airport
Poorly maintained
Response from developer
Hello, we noticed the bike was poorly maintained, with a flat tire and dragging pedals, especially after you took it back right away and were still charged. Vehicles are expected to be in good, rideable condition, and we can review the billing for this trip. Thank you for flagging this so we can make it right.
Miffed
“bolt”
Drives cancel
Excellent!
Jim- CANADA INLINE HOCKEY FEDERATION
Response from developer
Hello, we’re aware of cancellations after drivers confirmed, and the trouble getting your hockey bags to the venues. Drivers are expected to handle pickups in a reliable, professional way, and we’re actively working on improving consistency where this happens. Thank you for sharing the details, and we’ll keep working to make this right!
Perfect for getting around
Family profile is buggy
Airport pick up in Bangkok
Else where all over in Phuket and Koh Samui had a very very good experience with all the bolt taxis I booked.
Response from developer
Hello, we want to make sure your Bangkok airport pickup was handled as smoothly as possible, especially with drivers pushing you to cancel and asking for cash when you expected card and the amount shown in the app. Our standard is that you should only pay the amount shown in the app, and requests for extra off-app payments are not allowed, so this is not the experience we want you to have. Our team is looking into what happened so we can address the fare details. We hope the next part of your travel goes more smoothly.
Will not find a driver unless you agree to pay a lot more than the original fare
Response from developer
Hi, it took so long to get a driver and the price changed during booking. When demand is high, fares can rise to encourage more drivers, so the app may show an updated price before you confirm. We hope your next ride is easier to book!
Request a Ride and Drivers Bolt (away from you)
So I bolted from Bolt to Uber and Uber worked flawlessly and usually cheaper than Bolt.
BOLT Bolt for Uber
Original Review:
Just tried Bolt in Portugal and completely unreliable. At the airport had 15 drivers be found and not accept. In Sintra same thing and when agreed to pay the “convince a driver to show up” up charge they told me they would find a driver in 2 minutes. 5 minutes later there was nothing so I Bolted to Uber and got a ride immediately. App is fine but the service is AWFUL.
In Evora the driver wouldn’t even leave the station until I agreed over text not to post any complaints on the app because he would be kicked off the app (so my ride was being held hostage)
Later in Evora i had been assigned drivers but they cancelled 2 minutes into the 5 minutes they said they would be there in
Would you believe l, unprompted, the cleaning lady at our next hotel told us to NEVER take Bolt and Uber is much better and cheaper. Bolt’s corporate logo should be “Wanna get somewhere the Bolt over to Uber”
I’ve instructed my travel department to remove Bolt as an approved providrt from all company travel as a result. Informed my trade group as well and a few have already followed suit.
Deceptive Driver
Response from developer
We took note of the trouble at the Lisbon airport, including the luggage dispute and the extra wait time while that was sorted out. Drivers should handle luggage requests appropriately and should not give inaccurate information. Our team is reviewing this specific trip and the wait time issue. We hope your next ride goes more smoothly.
Unreliable
Annoying
Not there if you need help
1. I book a ride with a given price, the wait time was 5 minutes. After that the wait time kept fluctuating between 4-6 minutes. After waiting for over 30 minutes in a car park in the beating sun and my partner with a broken leg, I contacted support. Support told me to cancel the ride for no fee and book another one. The new ride was several euros more expensive. I contacted support and they refused to refund the difference after directing me to cancel and rebook.
2. I had a ride booked for an airport transfer days ahead. The night of I received the driver details. On the morning of the flight, the driver details disappeared. The app kept saying we're matching you with a different driver, which they didn't. And when the time of the scheduled ride arrived, they just cancelled the ride completely. When I went to book another one, I was faced with a surge charge of nearly double the price I booked the ride days ahead for!
3. After getting no help from support on either, I requested my data export to prepare for an account deletion, they are refusing to even acknowledge the request and keep answering a different question.
Terrible!!!!
Response from developer
Hello, we are sorry you have been dealing with back to back ride issues, including a long wait with no clear refund after cancelling and rebooking, plus a missed scheduled airport transfer with higher pricing when you tried again. We also see how important it is to have your data export acknowledged. Our team is looking into what happened with those trips and your data export request. We hope your next ride goes more smoothly.
