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Freenow by Lyft - taxi & more

Freenow by Lyft - taxi & more

Taxis in a tap

53K ratings
1621 reviews
With Ads#180 in free Travel
✈️ Travel
🗺️ Navigation
Free
With Ads

Details

Released
November 18, 2011
Updated
November 4, 2026

Features

Background Location Access

Developer

Intelligent Apps GmbH
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📈no. 180
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About

Book taxis, e-scooters, e-bikes, and more for seamless urban travel. Enjoy flexible payment options, pre-booking, and real-time trip sharing. Ideal for daily commutes, airport transfers, and business travel.

✓Book official taxis and licensed drivers
✓Access eScooters, eBikes, and eMopeds
✓Rent cars and buy public transport tickets
✓Secure in-app payments (cash, card, digital wallets)
✓Pre-book rides up to 90 days in advance
✓Real-time trip sharing and driver ratings
✓Zero-touch expensing for business travelers
Show original description

What users say about Freenow by Lyft

Reviews of Freenow by Lyft are mostly negative: the Travel app is rated 4.8/5 from 53K App Store ratings. What users like most: convenient taxi-hailing, punctual drivers. Top complaints: unreliable driver availability, overcharging and misleading pricing. Summarized from real user reviews.

Positive things

  • 🚀Convenient taxi-hailing
  • 🕰️Punctual drivers
  • 👍Reliable service

Negative things

  • 🚫Unreliable driver availability
  • 💰Overcharging and misleading pricing
  • 🔍Inaccurate location tracking
  • 🤖Poor customer service
  • 🚗Uncooperative drivers
See all reviews
+1

What's New in Freenow by Lyft

13.63.0

November 4, 2026

Keep your Freenow app updated for the smoothest rides yet. Freenow remains the London licensed PHV operator. We're always improving to make your journeys effortless and reliable. What's new: - Behind-the-scenes polish and fixes Love the updates? Share your thoughts with a review.

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Charts

Top Free

📈 180+5

Travel

This app rose +5 positions in Travel chart.

Last updated on November 6, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Worst customer support

I booked a ride, and they charged me for it and subsequently, they placed a hold on the difference between the initial and final fares. When I contacted customer care, they couldn’t care less and kept saying that it was simply the difference between the initial and final amounts. I explained the entire situation to the representative, who then ghosted me, saying, “I’ll look into the details.” It’s been more than 10 days, and Revolut’s customer support took only 10 minutes to explain what had happened and how to get the amount charged back.
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Aasghtdcg

Response from developer

Hi there! Thank you for your feedback! I am sorry to hear you were charged more than expected on your Freenow trip. Please get in touch with our Support Team in the app by going to Trips - Select the trip - Help - New conversation, so we can get this fixed for you.

Pendência na conta por taxa de cancelamento

Viagem realizada em Atenas na Grécia. Paguei ao fim de uma viagem 25€ em dinheiro ao motorista, e achei que estava tudo bem. Quando reabri o app pra chamar outro táxi, estava uma cobrança de cancelamento. Achei estranho que durante esta viagem, eu abri o app para ver a rota e aparecia que o motorista ainda estava no ponto de encontro. Imagino que ele cancelou naquele momento e apenas seguiu com a viagem até o destino, normalmente. Tentei resolver pelo chat do app, mas sem sucesso. Não obtive resposta. Eles não resolvem o problema.
Outra situação ruim com outro motorista foi ele mudar a rota, e no fim da viagem, certamente o valor fechou mais caro do que o previsto no app.
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PPlayerbr55

Response from developer

Lamento que hayas tenido una experiencia negativa con Freenow. Ponte en contacto con nuestro equipo de soporte para que podamos solucionarlo. Puedes hacerlo desde tu app: Cuenta - Ayuda - Chats - Nueva conversación.

Unreliable

Driver accepts the ride then drive the opposite way for 30+ minutes hoping to collect the cancellation fee. Total waste of time trying to arrange rides with this platform
ISIdiot Survey

Good

Great reliable taxis, fast and convenient
AAdvalver

.

Excellent
MMarria17
See 1616 more reviews

Developer apps

Freenow for drivers
Freenow for drivers

Start driving and earning now

✈️ Travel

(48)

With Ads
See developer apps

User experience

🐞

Reported Bugs

2 issues

Booking cancellations without notice

Bug

Inconsistent app functionality across locations

Bug
✨

Requested Features

3 requests

Option to tip after the ride

Feature

Ability to change pickup/drop-off details

Feature

Better integration with payment methods

Feature

FAQ

What is Freenow by Lyft?

Freenow by Lyft is a multi-mobility platform that allows users to book taxis, PHVs, eScooters, eBikes, eMopeds, and carsharing services. It operates in 9 countries across Europe, offering a convenient way to travel.

Does Freenow by Lyft have ads?

Yes, Freenow by Lyft contains advertisements. As a free service, ads are displayed to support its operation.

How can I pay for rides with Freenow by Lyft?

Freenow by Lyft offers effortless and secure payments through cash, card, Google Pay, Apple Pay, or PayPal. This flexibility ensures a convenient payment experience for all users.

Can I prebook a ride with Freenow by Lyft?

Yes, you can prebook any ride up to 90 days in advance. This feature is particularly useful for airport transfers and ensuring reliable transportation for important journeys.

What is Freenow by Lyft's electrified fleet like?

Freenow by Lyft is committed to sustainable travel. 79% of their shared vehicle trips and 61% of all corporate rides are taken in fully electrified vehicles.

How does Freenow by Lyft handle expenses for business travelers?

Freenow by Lyft offers zero-touch expensing for business travelers by connecting with SAP Concur and Amadeus Cytric. This simplifies manual expense reporting, which affects a significant portion of professionals.

Where does Freenow by Lyft operate?

Freenow by Lyft operates in Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain, and the UK. It provides a wide network for travel across these European countries.

What are the main pros and cons of Freenow by Lyft according to user reviews?

User reviews highlight convenient taxi-hailing, punctual drivers, and reliable service as pros. However, cons include unreliable driver availability, overcharging, inaccurate location tracking, and poor customer service, contributing to an overall negative sentiment.