Gone downhill
Black taxi drivers overcharge. You literally have to get evidence by asking for physical receipt or take a picture of meter. If you pay direct, email receipt is still wrong. Customer service is non-existent. Takes over 2 months to get a reply and they have zero clue!
Great driving professional
Super ride! We had a great conversation all along the trip. Quick pickup and efficient all the way.
Cool and clean
Great AC and smelled nice
First timer
Very easy to use!!!
Scammy interface that tricks customers. Terrible AI chat bot customer service
I suspect my last 1* review was deleted at Freenow’s request as it’s gone. The app presents options designed to trick customers into not cancelling when drivers cannot be found (button says “would you like to continue search?” but does so anyway even if you don’t click yes. This sort of interface doesn’t happen by accident). Then customer service… AI chat bot says it will refer to human but then doesn’t… nearly two weeks later and no response so had to reverse the charge through credit card.
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