Misleading information
Poor notification and organization
Response from developer
Thank you for your feedback! We are very sorry for the inconvenience caused by the schedule change and the port experience. To clarify, ferry operators independently manage schedules and may adjust them due to weather or operational reasons, and port facilities are run by local port authorities. As a booking platform, Ferryhopper does not alter schedules or manage port installations—our role is to notify passengers as soon as the ferry company informs us of a change. We completely agree that clearer announcements onboard and information screens at the ports would greatly improve the passenger experience, and we will gladly forward your feedback to the ferry operator and relevant port authorities. Best regards, The Ferryhopper Team
Arnaque ! J’ai perdu 57 euros le service client est zéro
Response from developer
Bonjour, Nous sommes sincèrement désolés pour cette situation extrêmement stressante lors de votre embarquement en Indonésie. Dans notre système, votre réservation apparaît pourtant comme correctement confirmée et validée. Comme nos équipes vous l'ont déjà indiqué, nous sommes actuellement en contact étroit avec la compagnie maritime afin de comprendre ce qui s'est passé au guichet et déterminer l'origine de cette erreur. Soyez assuré(e) que nous suivons ce dossier de très près. Dès que la compagnie aura clarifié la situation, notre service client reviendra immédiatement vers vous concernant votre remboursement. Merci pour votre patience, L'équipe Ferryhopper
Useful app. Yet another AI slop service
Response from developer
Dear Traveler, Thank you for your candid feedback and for rating your booking experience highly despite your frustration with our support system. We hear you loud and clear, and we understand why running into an automated system when you need help feels exasperating. We would like to clarify why automated tools are implemented and how human support remains central to our operations: The primary goal of our automated system is to immediately answer routine, instant-lookup requests without forcing travelers to wait in a queue. During peak travel seasons, thousands of passengers contact us daily. Automated routing exists to handle repetitive administrative queries so that our human support team is freed up to resolve complex issues—such as emergency date changes, cancellations, and payment investigations—that require personal intervention. AI and automated bots are never intended to replace human agents or reduce our commitment to customer care. Every complex ticket request is handled and reviewed by our dedicated human support agents. We apologize that your interaction with our support portal felt like a barrier rather than a help. We are constantly working to refine our system to ensure that users needing human assistance are transferred to our team as quickly and seamlessly as possible. Best regards, The Ferryhopper Team
