Why force to create an account?
Why force to create an account? It’s not necessary to compare the prices or book tickets.
Friendly App
I am pleased with the app’s functionality. The process of purchasing tickets through this app is remarkably straightforward. I didn’t encounter any difficulty while purchasing two round trip tickets. I would highly recommend this app .
did not allow change i paid for
i paid for a ticket with an extra charge to make it fully flexible. I tried to change well within the allowed time, and it didn't let me. The chat was not replied to , although within their advertised hours. When i got a response, they said they can't do anything as the ferry had left . Will challenge it with my credit card next....
Show more
Fraud - complete fraud
Update - this response from them is absurd. It’s like they think that when they get busy they don’t have to fulfill the contract they have. When I asked for a refund because they didn’t change my ticket under the flexible terms, they invented some requirement for me to mail them a receipt for the ferry I didn’t take and wanted me to somehow prove I bought a different ferry ticket. They are just total scam artists. They know they need to refund it but act like there’s all these hoops to go through to do it. I’m reporting them to the credit card company for fraud to get my money back. Every response from them is as bad as the day I tried to change my flexible ticket.
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
Show more
Scam. Just book at the port
App doesn’t update with critical information. I missed my flight out of Greece because Ferryhopper didn’t update that the ferry had cancelled. I could have booked a different solution but instead waited for an hour past the departure time because the app said the ferry was “running late”… and by then it was too late catch a different ferry. Instead I had to buy another ticket at the port and reroute to Athens.
Weeks later still going in circles with a low response customer support team for a refund.
Weeks later still going in circles with a low response customer support team for a refund.
Show more
