Fraud - complete fraud
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
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Rubbish do not use
DO NOT USE FERRY HOPPER
They have the worst customer service possible, they do not respond to messages. It is impossible to modify or get a refund when there is a change to the Ferry schedules. I cannot recommend any more to never use this company. The way they handle customers are they should not even be able to operate. Book directly with the ferry companies
They have the worst customer service possible, they do not respond to messages. It is impossible to modify or get a refund when there is a change to the Ferry schedules. I cannot recommend any more to never use this company. The way they handle customers are they should not even be able to operate. Book directly with the ferry companies
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Terrible experience, will never use again
If I could give less than 1 star I would. We had a trip booked to Paros and 2 hours before the ferry would leave, it was cancelled. Fair enough, no one can help the weather. Did not hear a single thing from Ferryhopper about what was going on. I messaged their terrible AI bot to try and find out what was going on, they said they would put me on to a human. After 10 minutes, they said they would email me as no one was available. Well it’s been 26 hours now and still have not heard anything from ferryhopper and we had to cancel our trip to Paros so we’ve lost money on our accommodation.
Just book tickets through the website, not through Ferryhopper.
Just book tickets through the website, not through Ferryhopper.
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Paid for flexible ticket… would not let me modify
I paid the fee to be able to modify my ticket, but the system would not let me modify. The AI chat asked me to wait for a rep (on several times), then sent me to an email. I never heard back from anyone.
App ist ganz ok.
App funktioniert gut und ist übersichtlich gestaltet. SMS Benachrichtigung ist absolut unnötig. Diese Option würde ich kein weiteres Mal dazubuchen. Bei einem der beiden Häfen in dem wir waren (Ayvalik) muss trotz digitalem QR Code noch ein physisches Papier Ticket ausgedruckt werden. Dazu kommt eine Hafen Service Gebühr die von jedem Gast entrichtet werden muss, diese Info habe ich leider nirgendwo bei der Buchung gefunden. Das wäre noch hilfreich gewesen.
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Response from developer
Hallo, Deine 4‑Sterne‑Bewertung bedeutet uns viel! Danke dir für das Feedback zur App — schön, dass sie für dich gut funktioniert und übersichtlich ist. Zu den Punkten, die du ansprichst: Digitale Bordkarten bieten wir überall dort an, wo die Reedereien das zulassen; manche verlangen leider weiterhin gedruckte Papiertickets. Auch etwaige Hafen‑/Servicegebühren werden direkt von Reederei oder Hafen festgelegt. Wenn du magst, schick uns gern mehr Details zu deiner Buchung, damit wir uns das im Einzelnen ansehen und Hinweise in der Buchungsstrecke weiter verbessern können. Vielen Dank, Das Ferryhopper Team
