Why force to create an account?
Why force to create an account? It’s not necessary to compare the prices or book tickets.
Friendly App
I am pleased with the app’s functionality. The process of purchasing tickets through this app is remarkably straightforward. I didn’t encounter any difficulty while purchasing two round trip tickets. I would highly recommend this app .
did not allow change i paid for
i paid for a ticket with an extra charge to make it fully flexible. I tried to change well within the allowed time, and it didn't let me. The chat was not replied to , although within their advertised hours. When i got a response, they said they can't do anything as the ferry had left . Will challenge it with my credit card next....
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Fraud - complete fraud
Update - this response from them is absurd. It’s like they think that when they get busy they don’t have to fulfill the contract they have. When I asked for a refund because they didn’t change my ticket under the flexible terms, they invented some requirement for me to mail them a receipt for the ferry I didn’t take and wanted me to somehow prove I bought a different ferry ticket. They are just total scam artists. They know they need to refund it but act like there’s all these hoops to go through to do it. I’m reporting them to the credit card company for fraud to get my money back. Every response from them is as bad as the day I tried to change my flexible ticket.
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
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Scam. Just book at the port
App doesn’t update with critical information. I missed my flight out of Greece because Ferryhopper didn’t update that the ferry had cancelled. I could have booked a different solution but instead waited for an hour past the departure time because the app said the ferry was “running late”… and by then it was too late catch a different ferry. Instead I had to buy another ticket at the port and reroute to Athens.
Weeks later still going in circles with a low response customer support team for a refund.
Weeks later still going in circles with a low response customer support team for a refund.
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Fraud - complete fraud
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
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Rubbish do not use
DO NOT USE FERRY HOPPER
They have the worst customer service possible, they do not respond to messages. It is impossible to modify or get a refund when there is a change to the Ferry schedules. I cannot recommend any more to never use this company. The way they handle customers are they should not even be able to operate. Book directly with the ferry companies
They have the worst customer service possible, they do not respond to messages. It is impossible to modify or get a refund when there is a change to the Ferry schedules. I cannot recommend any more to never use this company. The way they handle customers are they should not even be able to operate. Book directly with the ferry companies
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Terrible experience, will never use again
If I could give less than 1 star I would. We had a trip booked to Paros and 2 hours before the ferry would leave, it was cancelled. Fair enough, no one can help the weather. Did not hear a single thing from Ferryhopper about what was going on. I messaged their terrible AI bot to try and find out what was going on, they said they would put me on to a human. After 10 minutes, they said they would email me as no one was available. Well it’s been 26 hours now and still have not heard anything from ferryhopper and we had to cancel our trip to Paros so we’ve lost money on our accommodation.
Just book tickets through the website, not through Ferryhopper.
Just book tickets through the website, not through Ferryhopper.
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Paid for flexible ticket… would not let me modify
I paid the fee to be able to modify my ticket, but the system would not let me modify. The AI chat asked me to wait for a rep (on several times), then sent me to an email. I never heard back from anyone.
App ist ganz ok.
App funktioniert gut und ist übersichtlich gestaltet. SMS Benachrichtigung ist absolut unnötig. Diese Option würde ich kein weiteres Mal dazubuchen. Bei einem der beiden Häfen in dem wir waren (Ayvalik) muss trotz digitalem QR Code noch ein physisches Papier Ticket ausgedruckt werden. Dazu kommt eine Hafen Service Gebühr die von jedem Gast entrichtet werden muss, diese Info habe ich leider nirgendwo bei der Buchung gefunden. Das wäre noch hilfreich gewesen.
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Response from developer
Hallo, Deine 4‑Sterne‑Bewertung bedeutet uns viel! Danke dir für das Feedback zur App — schön, dass sie für dich gut funktioniert und übersichtlich ist. Zu den Punkten, die du ansprichst: Digitale Bordkarten bieten wir überall dort an, wo die Reedereien das zulassen; manche verlangen leider weiterhin gedruckte Papiertickets. Auch etwaige Hafen‑/Servicegebühren werden direkt von Reederei oder Hafen festgelegt. Wenn du magst, schick uns gern mehr Details zu deiner Buchung, damit wir uns das im Einzelnen ansehen und Hinweise in der Buchungsstrecke weiter verbessern können. Vielen Dank, Das Ferryhopper Team
Des erreurs non corrigées
Attention, leur service client est capable d’annuler vos billets par erreur et de vous laisser sans nouvelles
Response from developer
Bonjour, Nous accordons de la valeur à votre avis. Nous sommes sincèrement désolés pour ce que vous décrivez et comprenons à quel point cela peut être frustrant. Nous informons toujours les passagers concernés dès que nous recevons les mises à jour de la compagnie de ferry ; toutefois, lorsque des décisions sont prises à la dernière minute, il peut arriver qu’il n’y ait pas suffisamment de temps pour prévenir tout le monde. Si vous le souhaitez, partagez-nous plus de détails sur votre réservation afin que nous puissions vérifier ce qui s’est passé et vous aider au mieux. Merci, L’équipe Ferryhopper
Flex ticket is
Polite AI but not helpful. Want to change time of departure and they’ve said twice on 2 occasions someone would get back to us live and they have not. In a perpetual loop with same canned answers for 4 days.
Liberating travel App
I have never reviewed an app ever but I use Ferryhopper for travelling the Greek islands and love it! There is a lot of thought in the app helping users and now i tell everyone to go to Greece, ignore the airports and go where and when you want - well done to the developers!
Watch your ticket selection closely.
I booked tickets on a ferry to the Greek islands. I was encouraged to purchase in advance to ride together.
Somehow even though I was booking our tickets together in the same transaction we ended up in different classes of service and were unable to sit together. Very frustrating way to celebrate an anniversary. If the app had promoted me that I was booking tickets that were opposite classes or that we were not sitting together I would have fixed it.
The app also sent me to a dock on the wrong side of a large port. Dragging luggage half a mile to catch a ferry was not an enjoyable chore.
Somehow even though I was booking our tickets together in the same transaction we ended up in different classes of service and were unable to sit together. Very frustrating way to celebrate an anniversary. If the app had promoted me that I was booking tickets that were opposite classes or that we were not sitting together I would have fixed it.
The app also sent me to a dock on the wrong side of a large port. Dragging luggage half a mile to catch a ferry was not an enjoyable chore.
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Don’t make any changes
If you need to make simple changes to your reservation this is not the app for you. A simple round trip change to upgrade seats will charge you the entire fare three times and refund you twice. It is ridiculous
Easy to use
This app is very easy to use and I love that it keeps all trip past and present information all together
Almost ruined honeymoon
We used this forsaken app in Athens. First time here, fresh off a flight, can’t understand what’s happening but trying our best. Supposed to take the ferry from Athens to Paros and this stupid app has the “find your ferry” option. So easy for travelers right? WRONG. We ended up at a ferry gate that was a 25 min walk away from the one we were supposed to be at. The port is HUGE and we had to run with our suitcases because the only taxis there were ones to pick people up coming off of ferries. We had to run that entire distance, ended up on the ferry covered in sweat, crying, and not being able to breath because it was also 90 degrees outside. AND not for nothing, ferry hopper could not figure out where we were on the way back and had us “delayed” by SIX hours when you could see clearly on the map that we were close to the port.
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Add changes. IMPORTANT!
You still don’t have discounts for Greek citizen seniors and their pension does not cover you’re tourist prices. You have to be considered and respect your elders.
Geld ist abgebucht, kein Ticket
Neue App, eine Verbindung erfolgreich gebucht, Zahlung ist erfolgt mit ApplePay. Dann: Keine Bestätigung, keine Info über gebuchte Verbindungen. Dann Kundenservice kontaktiert, der AI Assistent kann nichts finden, der humane Assistent meldet sich seit > 10 Stunden nicht per Ali, wie zugesichert. Verbindung ist in 1 Woche …
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Response from developer
Hallo! Vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Sie nach Ihrer erfolgreichen Zahlung mit Apple Pay keine Bestätigung erhalten haben und die Kontaktaufnahme mit unserem Kundenservice bisher so langwierig war. Wir verstehen vollkommen, dass dies eine Woche vor der geplanten Reise stressig ist. Keine Sorge, Ihr Anliegen wird nicht vergessen! Manchmal kann es bei der Zahlungsabwicklung zu einer kurzen Verzögerung bei der Ticketausstellung kommen, oder die Bestätigung ist im Spam-Ordner gelandet. Unser Kundenservice-Team wird sich so schnell wie möglich bei Ihnen melden, um die Buchung manuell zu prüfen und Ihnen Ihre Reiseunterlagen direkt zuzusenden. Wir bitten die Verzögerung bei der Antwort vielmals zu entschuldigen und danken Ihnen für Ihre Geduld! Mit freundlichen Grüßen Ihr Ferryhopper-Team
Still no answers
My card has been debited twice by this Ferry hopper application for the same amount and same ticket at the exact same time . It has been already 2 weeks and nothing has happened but automatic answers saying that they will take care of my problem… try to contact them many times, still no reimbursement . I will take action with a lawyer as suit is a company business card.
really not professional at all. Cyril
really not professional at all. Cyril
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