There is no better app for ferries in Greece
Absolutely unreliable and horrible service
Arnaque ! J’ai perdu 57 euros le service client est zéro
Épilogue : j’ai finalement été remboursé donc c’est long mais ils ont été honnête il faut le reconnaître aussi
Response from developer
Bonjour, Nous sommes sincèrement désolés pour cette situation extrêmement stressante lors de votre embarquement en Indonésie. Dans notre système, votre réservation apparaît pourtant comme correctement confirmée et validée. Comme nos équipes vous l'ont déjà indiqué, nous sommes actuellement en contact étroit avec la compagnie maritime afin de comprendre ce qui s'est passé au guichet et déterminer l'origine de cette erreur. Soyez assuré(e) que nous suivons ce dossier de très près. Dès que la compagnie aura clarifié la situation, notre service client reviendra immédiatement vers vous concernant votre remboursement. Merci pour votre patience, L'équipe Ferryhopper
Aucun support
Poor customer service
123
Awesome
App directed me to the wrong ferry terminal.
Port
Was nearly 2 miles away
Response from developer
Hi, Thank you for your rating. I’m sorry to hear about the confusion you experienced with the port directions. We take feedback like this seriously, and we want to look into the map information you saw so we can help prevent a repeat. The port and terminal details in our app are provided by the ferry companies, and sometimes local signage or layouts can cause mismatches. If you can share your booking details and the specific route and time through chat, we’ll investigate the listing and update any guidance as needed. Kind regards, The Ferryhopper Team
Super übersichtlich
Response from developer
Hallo, Vielen Dank für die tolle Bewertung! Schön, dass dir unsere klare und kurze Kommunikation zugesagt hat. Beste Grüße, Das Ferryhopper Team
Incredibly frustrating user experience
We spent an absurd amount of time simply trying to figure out how to change the age of a passenger. On the web version, this crucial setting is buried inside a dropdown menu that is incredibly easy to miss. If passenger age is important enough to affect the ticket and booking process, WHY would you hide it in an obscure dropdown instead of making it immediately visible and obvious?
This is basic UI/UX design. Important information should be easy to find, not turned into a scavenger hunt.
The worst part is that I actually missed out on buying a ticket yesterday because of this ridiculous interface. By the time we finally figured out where the age setting was hidden, it was too late.
The UI needs a complete overhaul. A ferry-booking service should make purchasing a ticket quick and straightforward, especially when people are dealing with schedules and limited availability. Instead, Ferryhopper managed to turn something as simple as changing a passenger’s age into an incredibly frustrating waste of time.
Schlechtester Service bei Umbuchungen.
Response from developer
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie unzufrieden sind. Ferryhopper ist ein offizielles Buchungsportal. Wir helfen Ihnen bei Terminänderungen und Stornierungen jederzeit gerne weiter – sind dabei jedoch strikt an die jeweiligen Stornierungs- und Umbuchungsbedingungen der Fährgesellschaften gebunden. Eigenständige Erstattungen außerhalb dieser Reeder-Richtlinien dürfen wir nicht vornehmen. Kontaktieren Sie bitte unseren Support mit Ihrer Buchungsnummer, damit wir Ihren Fall prüfen können. Mit freundlichen Grüßen, Ihr Ferryhopper-Team
Misleading information
Poor notification and organization
Response from developer
Thank you for your feedback! We are very sorry for the inconvenience caused by the schedule change and the port experience. To clarify, ferry operators independently manage schedules and may adjust them due to weather or operational reasons, and port facilities are run by local port authorities. As a booking platform, Ferryhopper does not alter schedules or manage port installations—our role is to notify passengers as soon as the ferry company informs us of a change. We completely agree that clearer announcements onboard and information screens at the ports would greatly improve the passenger experience, and we will gladly forward your feedback to the ferry operator and relevant port authorities. Best regards, The Ferryhopper Team
Tony R
Jon
Arnaque ! J’ai perdu 57 euros le service client est zéro
Response from developer
Bonjour, Nous sommes sincèrement désolés pour cette situation extrêmement stressante lors de votre embarquement en Indonésie. Dans notre système, votre réservation apparaît pourtant comme correctement confirmée et validée. Comme nos équipes vous l'ont déjà indiqué, nous sommes actuellement en contact étroit avec la compagnie maritime afin de comprendre ce qui s'est passé au guichet et déterminer l'origine de cette erreur. Soyez assuré(e) que nous suivons ce dossier de très près. Dès que la compagnie aura clarifié la situation, notre service client reviendra immédiatement vers vous concernant votre remboursement. Merci pour votre patience, L'équipe Ferryhopper
Useful app. Yet another AI slop service
Response from developer
Dear Traveler, Thank you for your candid feedback and for rating your booking experience highly despite your frustration with our support system. We hear you loud and clear, and we understand why running into an automated system when you need help feels exasperating. We would like to clarify why automated tools are implemented and how human support remains central to our operations: The primary goal of our automated system is to immediately answer routine, instant-lookup requests without forcing travelers to wait in a queue. During peak travel seasons, thousands of passengers contact us daily. Automated routing exists to handle repetitive administrative queries so that our human support team is freed up to resolve complex issues—such as emergency date changes, cancellations, and payment investigations—that require personal intervention. AI and automated bots are never intended to replace human agents or reduce our commitment to customer care. Every complex ticket request is handled and reviewed by our dedicated human support agents. We apologize that your interaction with our support portal felt like a barrier rather than a help. We are constantly working to refine our system to ensure that users needing human assistance are transferred to our team as quickly and seamlessly as possible. Best regards, The Ferryhopper Team
Dropped off to wrong port
Why force to create an account?
Friendly App
Response from developer
Dear Traveler, Thank you so much for taking the time to share your review! We are thrilled to hear that you had such a smooth experience purchasing your round-trip tickets and that you find the app so easy to use. Knowing that the process was completely hassle-free for you is the best feedback we could ask for. Thank you for your high recommendation, and we look forward to helping you plan your next trip! Safe travels, The Ferryhopper Team
