BEWARE IF THERE IS A PROBLEM, they will give awful resolution.
UPDATE 28/OCT/2026 Ferryhopper replied here and said they were going to give a refund…but they didn’t ask for any information regarding my order. TOTAL LIP SERVICE!!!
Response from developer
Hello, We are genuinely sorry for the extreme stress and frustration you experienced while trying to rearrange your travel during the fuel supply strike in Southern Italy. Disrupted plans, especially on tight holiday schedules, are exhausting to deal with. During widespread disruptions such as strikes, ferry companies might freeze or alter their booking systems in real time. Because seat inventory is controlled entirely by the ferry operators, our platform cannot confirm tickets on a substitute crossing if the operator has closed sales or restricted seat availability on that departure. Regarding the follow-up email, we completely understand how infuriating it feels to be asked for details again after spending 45 minutes on chat. While our team was in agreement regarding your full refund, formal cancellation procedures during irregular events often require an official paper trail and operator authorization to release the funds. However, asking you to repeat the situation instead of referencing the existing chat history was an internal oversight on our part, and we sincerely apologize for the unnecessary hassle. Rest assured that your full refund remains our priority. Best regards, The Ferryhopper Team
Très pratique !
Nous attendons les dates et heures des ferry du dodecanese pour continuer notre aventure
Response from developer
Bonjour, Merci pour votre excellent retour ! Pour les horaires du Dodécanèse, nous affichons dès que les compagnies les publient officiellement — nos listes se mettent à jour en continu. Vous pouvez aussi activer des alertes ou vérifier régulièrement, car de nouveaux itinéraires s’ajoutent au fil des annonces. Merci, L’équipe Ferryhopper
Magnifica
Best!
Response from developer
Hi, Thank you for your great feedback! It means a lot to hear you’ve had such a solid experience with our app. Thank you, The Ferryhopper Team
A
123
Response from developer
Dear traveler, Thank you for taking the time to leave a review. We are truly sorry to see your low rating and to learn that your experience was not up to expectations. We would appreciate the chance to understand what went wrong and assist you. Please feel free to reach out to our support team directly via chat with your booking details so we can look into this for you. Best regards, The Ferryhopper Team
The perfect app
There is no better app for ferries in Greece
Response from developer
Hello, Thanks for the great rating! Awesome to hear the app’s making things easier for you — especially those repeat bookings and updates. Warm regards, The Ferryhopper Team
Absolutely unreliable and horrible service
Arnaque ! J’ai perdu 57 euros le service client est zéro
Épilogue : j’ai finalement été remboursé donc c’est long mais ils ont été honnête il faut le reconnaître aussi
Response from developer
Bonjour, Nous sommes sincèrement désolés pour cette situation extrêmement stressante lors de votre embarquement en Indonésie. Dans notre système, votre réservation apparaît pourtant comme correctement confirmée et validée. Comme nos équipes vous l'ont déjà indiqué, nous sommes actuellement en contact étroit avec la compagnie maritime afin de comprendre ce qui s'est passé au guichet et déterminer l'origine de cette erreur. Soyez assuré(e) que nous suivons ce dossier de très près. Dès que la compagnie aura clarifié la situation, notre service client reviendra immédiatement vers vous concernant votre remboursement. Merci pour votre patience, L'équipe Ferryhopper
Aucun support
Poor customer service
123
Ferryhopper App
Awesome
App directed me to the wrong ferry terminal.
Port
Was nearly 2 miles away
Response from developer
Hi, Thank you for your rating. I’m sorry to hear about the confusion you experienced with the port directions. We take feedback like this seriously, and we want to look into the map information you saw so we can help prevent a repeat. The port and terminal details in our app are provided by the ferry companies, and sometimes local signage or layouts can cause mismatches. If you can share your booking details and the specific route and time through chat, we’ll investigate the listing and update any guidance as needed. Kind regards, The Ferryhopper Team
Super übersichtlich
Response from developer
Hallo, Vielen Dank für die tolle Bewertung! Schön, dass dir unsere klare und kurze Kommunikation zugesagt hat. Beste Grüße, Das Ferryhopper Team
Incredibly frustrating user experience
We spent an absurd amount of time simply trying to figure out how to change the age of a passenger. On the web version, this crucial setting is buried inside a dropdown menu that is incredibly easy to miss. If passenger age is important enough to affect the ticket and booking process, WHY would you hide it in an obscure dropdown instead of making it immediately visible and obvious?
This is basic UI/UX design. Important information should be easy to find, not turned into a scavenger hunt.
The worst part is that I actually missed out on buying a ticket yesterday because of this ridiculous interface. By the time we finally figured out where the age setting was hidden, it was too late.
The UI needs a complete overhaul. A ferry-booking service should make purchasing a ticket quick and straightforward, especially when people are dealing with schedules and limited availability. Instead, Ferryhopper managed to turn something as simple as changing a passenger’s age into an incredibly frustrating waste of time.
Schlechtester Service bei Umbuchungen.
Response from developer
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie unzufrieden sind. Ferryhopper ist ein offizielles Buchungsportal. Wir helfen Ihnen bei Terminänderungen und Stornierungen jederzeit gerne weiter – sind dabei jedoch strikt an die jeweiligen Stornierungs- und Umbuchungsbedingungen der Fährgesellschaften gebunden. Eigenständige Erstattungen außerhalb dieser Reeder-Richtlinien dürfen wir nicht vornehmen. Kontaktieren Sie bitte unseren Support mit Ihrer Buchungsnummer, damit wir Ihren Fall prüfen können. Mit freundlichen Grüßen, Ihr Ferryhopper-Team
