App ist ganz ok.
Response from developer
Hallo, Deine 4‑Sterne‑Bewertung bedeutet uns viel! Danke dir für das Feedback zur App — schön, dass sie für dich gut funktioniert und übersichtlich ist. Zu den Punkten, die du ansprichst: Digitale Bordkarten bieten wir überall dort an, wo die Reedereien das zulassen; manche verlangen leider weiterhin gedruckte Papiertickets. Auch etwaige Hafen‑/Servicegebühren werden direkt von Reederei oder Hafen festgelegt. Wenn du magst, schick uns gern mehr Details zu deiner Buchung, damit wir uns das im Einzelnen ansehen und Hinweise in der Buchungsstrecke weiter verbessern können. Vielen Dank, Das Ferryhopper Team
Des erreurs non corrigées
Response from developer
Bonjour, Nous accordons de la valeur à votre avis. Nous sommes sincèrement désolés pour ce que vous décrivez et comprenons à quel point cela peut être frustrant. Nous informons toujours les passagers concernés dès que nous recevons les mises à jour de la compagnie de ferry ; toutefois, lorsque des décisions sont prises à la dernière minute, il peut arriver qu’il n’y ait pas suffisamment de temps pour prévenir tout le monde. Si vous le souhaitez, partagez-nous plus de détails sur votre réservation afin que nous puissions vérifier ce qui s’est passé et vous aider au mieux. Merci, L’équipe Ferryhopper
Liberating travel App
Response from developer
Hello, Your 5 star rating means a lot to us! Thanks for taking the time to share your thoughts — we really appreciate it. It’s great to hear you’re enjoying the app, and your support means the world to our team. We’ll keep working to make planning island trips easy and flexible. Best regards, The Ferryhopper Team
Watch your ticket selection closely.
Somehow even though I was booking our tickets together in the same transaction we ended up in different classes of service and were unable to sit together. Very frustrating way to celebrate an anniversary. If the app had promoted me that I was booking tickets that were opposite classes or that we were not sitting together I would have fixed it.
The app also sent me to a dock on the wrong side of a large port. Dragging luggage half a mile to catch a ferry was not an enjoyable chore.
Response from developer
Hi, Thanks for your rating. We’re sorry for the experience you describe, especially on such a special occasion. We can look into what happened with the booking and seating classes — ferry companies let you choose a seat type but not a specific seat, and the crew on board can often help with sitting together. Regarding the port details, those are provided by the ferry operators, and we’re ready to review them and update any guidance if needed. If booking felt complicated at any step, we’d value more specifics so we can improve the process. Please share any details like your itinerary and travel date so we can investigate and assist further. Thank you, The Ferryhopper Team
Almost ruined honeymoon
Response from developer
Hello, We’re truly sorry to read about your experience and understand how stressful this must have been, especially after a long flight. This is certainly not the experience we want for our customers. We would appreciate the opportunity to investigate what happened with the "Find your ferry" feature. Please contact our support team with your booking details so we can review your case in detail and better understand what went wrong. Best regards, The Ferryhopper Team
Geld ist abgebucht, kein Ticket
Response from developer
Hallo! Vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Sie nach Ihrer erfolgreichen Zahlung mit Apple Pay keine Bestätigung erhalten haben und die Kontaktaufnahme mit unserem Kundenservice bisher so langwierig war. Wir verstehen vollkommen, dass dies eine Woche vor der geplanten Reise stressig ist. Keine Sorge, Ihr Anliegen wird nicht vergessen! Manchmal kann es bei der Zahlungsabwicklung zu einer kurzen Verzögerung bei der Ticketausstellung kommen, oder die Bestätigung ist im Spam-Ordner gelandet. Unser Kundenservice-Team wird sich so schnell wie möglich bei Ihnen melden, um die Buchung manuell zu prüfen und Ihnen Ihre Reiseunterlagen direkt zuzusenden. Wir bitten die Verzögerung bei der Antwort vielmals zu entschuldigen und danken Ihnen für Ihre Geduld! Mit freundlichen Grüßen Ihr Ferryhopper-Team
Still no answers
really not professional at all. Cyril
Terrible
Response from developer
Hello, We understand your immense frustration and how upsetting it is to feel like you are getting conflicting information regarding your money. We want to state clearly that we never give false information or change our story to mislead you. If you were provided with different updates regarding your refund, it is because the status of your request changed during the process—most commonly when an initial request is formally reviewed and ultimately rejected by the ferry operator. As an agency, we are contractually bound to honor the strict refund policies of the ferry companies, who hold the final decision-making power and the funds for the tickets. To give our travelers more options, we do offer a service called FlexiCancel that can be purchased during booking to guarantee a higher refund than what the ferry operator would normally allow. Without this, we must strictly apply the operator's standard rules. Furthermore, we do not lie publicly or privately. When we state that a 50% refund has been processed, that is a truthful reflection of our system records. Please keep in mind that once a refund is approved and issued by us, it typically takes 2 to 7 business days to appear in your bank account, depending on your financial institution. We apologize for the breakdown in communication and the distress this has caused. We want to clear up exactly what happened with your operator's decision and your bank transfer. Please reach out via our chat so we can review your case history immediately. Best regards, The Ferryhopper Team
Excellent
Be careful with bookings
Response from developer
Hello, We are incredibly sorry to hear about this stressful experience and the fact that you lost both your time and money. Discovering a booking issue at the port is deeply frustrating, and we completely understand your anger. We want to assure you that Ferryhopper is an official partner of all the major ferry operators between Morocco and Spain, and we do not sell non-existent tickets. However, ferry schedules on this specific route can occasionally change abruptly, or sailings can be canceled by the ferry company due to adverse weather conditions, technical issues, or unexpected port traffic. When an operator cancels or changes a crossing, they notify our system so we can immediately alert you via email or SMS with instructions on how to get a full refund or rebook. If you did not receive an alert, it is possible the cancellation happened at the very last minute or the notification went to your spam folder. We absolutely do not want you to lose your money for a ferry that did not sail. Please reach out to our support team directly via live chat or by replying to your booking email with your booking reference. We will immediately contact the ferry operator to verify the cancellation and process the full refund you are entitled to. Best regards, The Ferryhopper Team
Crushing
Nul
Response from developer
Hi, We value your input. Thanks for taking a moment to share your thoughts. I’m sorry to hear your experience didn’t fully meet your expectations, and we’d like to learn more so we can help. If you can share a few details through chat about what happened, our team will review and do our best to make things right. Kind regards, The Ferryhopper Team
Bin sehr zufrieden
Response from developer
Hallo, Deine tolle Bewertung hat uns den Tag versüßt! Danke für dein Feedback — es freut uns sehr, dass die App dir so gut gefällt. Viele Grüße, Das Ferryhopper Team
Booking
Response from developer
Hello, Thank you so much for the wonderful feedback! We are thrilled to hear that you find our platform easy and friendly to use. Making your ferry travel planning smooth and stress-free is exactly what we aim for. Wishing you many amazing journeys ahead, and we look forward to helping you book your next trip! Best regards, The Ferryhopper Team
Barely a ticket broker
UPDATE: They did none of what they said could be done. I did ask for an agent but when one didn’t come on the AI told me I’d get an email. And I did send them an email. I did not get ANY acknowledgment from Ferryhopper that the ferry company had canceled until it was almost too late to book alternative travel. And they left it to me to find that alternative travel.
Response from developer
We completely understand your anger and frustration. Dealing with a rescheduled ferry that is then canceled is incredibly stressful, and waiting 24 hours for a resolution when you are trying to travel is unacceptable. We are sincerely sorry that we let you down during this disruption. To be completely transparent with you: you are correct that our initial chat assistant is an AI, and it is designed to gather your details and pass them to our support team. However, during major ferry disruptions or peak travel periods, our human customer service agents get a massive influx of urgent cases all at once. This unfortunately creates a heavy backlog, which is why your email update was severely delayed. You can always ask to speak to an agent. We will locate your booking reference, prioritize your case, and process your request immediately. Sincerely, The Ferryhopper Team
Great easy app
Response from developer
Thank you so much for the great feedback! We are thrilled to hear that you found our platform very easy to use. We completely understand how frustrating it can be when you are trying to change a ticket to a later time—especially when you purposefully purchased a flexible ticket option! We want to reassure you that managing your booking is actually fully supported on Ferryhopper. How to Modify Your Booking Self-Service via "My Booking": You can usually change your travel date or time completely on your own! Simply log into your account, go to the My Booking (or My Trips) section, and select the Make changes to my booking option. The system will guide you through choosing a new time slot based on the ferry company's availability. Our Support Team is Ready: If the system doesn't let you complete the change online—which can sometimes happen depending on the specific ferry operator's real-time rules—you never have to worry. You can always send us a direct message through our platform, and our dedicated customer support team will gladly step in and handle the modification for you. We appreciate you bringing this up, as it helps us make our platform even more intuitive for future travelers. Thank you for choosing Ferryhopper, and we wish you a wonderful and smooth journey back from Capri! Safe travels, The Ferryhopper Team
Incorrect map
Cancellation
Falsches Ticket
Response from developer
Hallo! Entschuldigen Sie die Probleme. Wenn eine Buchung kurz vor Abschluss abbricht, zeigt Ihre Bank die Zahlung oft nur als „ausstehend“ an. Dies ist eine reine Reservierung, keine Abbuchung. Da wir die Buchung nie erhielten, gab es keine Mail/Quittung. Das blockierte Geld wird in Kürze automatisch freigegeben. Zur Prüfung kontaktieren Sie gern unseren Support! Ihr Ferryhopper Team
Fährverbindung
Response from developer
Hallo, es tut uns leid zu hören, dass Ihre Reise so chaotisch verlaufen ist und die automatisierte Kommunikation das Problem nicht lösen konnte. Dass Sie statt nach Ischia nach Capri geschickt wurden – obwohl Ischia auf Ihrem Ticket stand –, ist absolut inakzeptabel. Wir möchten direkt aufklären, was hier passiert ist: Wenn auf Ihrem Ticket klar Ischia als Ziel angegeben war, die Fähre Sie aber nach Capri gebracht hat, handelte es sich um eine operative Änderung der Fährgesellschaft vor Ort (z. B. wegen schlechten Wetters, eines technischen Defekts oder einer spontanen Fahrplanänderung). Da Ferryhopper als Buchungsplattform keinen direkten Zugriff auf die Schiffe oder die Lautsprecherdurchsagen am Hafen hat, können wir solche kurzfristigen Änderungen der Reederei leider nicht live blockieren. Wir verstehen vollkommen Ihren Frust über den Chatbot. Unsere KI ist dafür da, Standardfragen (wie Ticket-Downloads oder Stornierungsfristen) schnell zu filtern. Bei komplexen Problemen vor Ort – wie einer völlig falschen Route – ist sie jedoch oft überfordert und ineffektiv. Für solche Notfälle muss sofort ein Mensch übernehmen. Wir möchten uns diesen Fall genauer ansehen und die Fährgesellschaft mit diesem Fehler konfrontieren. Bitte antworten Sie direkt auf Ihre Buchungsbestätigung per E-Mail. Sobald Sie das tun, wird die Nachricht automatisch an unsere menschlichen Support-Mitarbeiter weitergeleitet. Unser Team wird den Vorfall bei der Reederei reklamieren und prüfen, ob Ihnen eine Entschädigung oder Rückerstattung zusteht. Vielen Dank, dass Sie uns die Chance geben, das zu korrigieren. Beste Grüße, Ihr Ferryhopper Team
