Misleading information
Poor notification and organization
Response from developer
Thank you for your feedback! We are very sorry for the inconvenience caused by the schedule change and the port experience. To clarify, ferry operators independently manage schedules and may adjust them due to weather or operational reasons, and port facilities are run by local port authorities. As a booking platform, Ferryhopper does not alter schedules or manage port installations—our role is to notify passengers as soon as the ferry company informs us of a change. We completely agree that clearer announcements onboard and information screens at the ports would greatly improve the passenger experience, and we will gladly forward your feedback to the ferry operator and relevant port authorities. Best regards, The Ferryhopper Team
Arnaque ! J’ai perdu 57 euros le service client est zéro
Response from developer
Bonjour, Nous sommes sincèrement désolés pour cette situation extrêmement stressante lors de votre embarquement en Indonésie. Dans notre système, votre réservation apparaît pourtant comme correctement confirmée et validée. Comme nos équipes vous l'ont déjà indiqué, nous sommes actuellement en contact étroit avec la compagnie maritime afin de comprendre ce qui s'est passé au guichet et déterminer l'origine de cette erreur. Soyez assuré(e) que nous suivons ce dossier de très près. Dès que la compagnie aura clarifié la situation, notre service client reviendra immédiatement vers vous concernant votre remboursement. Merci pour votre patience, L'équipe Ferryhopper
Useful app. Yet another AI slop service
Response from developer
Dear Traveler, Thank you for your candid feedback and for rating your booking experience highly despite your frustration with our support system. We hear you loud and clear, and we understand why running into an automated system when you need help feels exasperating. We would like to clarify why automated tools are implemented and how human support remains central to our operations: The primary goal of our automated system is to immediately answer routine, instant-lookup requests without forcing travelers to wait in a queue. During peak travel seasons, thousands of passengers contact us daily. Automated routing exists to handle repetitive administrative queries so that our human support team is freed up to resolve complex issues—such as emergency date changes, cancellations, and payment investigations—that require personal intervention. AI and automated bots are never intended to replace human agents or reduce our commitment to customer care. Every complex ticket request is handled and reviewed by our dedicated human support agents. We apologize that your interaction with our support portal felt like a barrier rather than a help. We are constantly working to refine our system to ensure that users needing human assistance are transferred to our team as quickly and seamlessly as possible. Best regards, The Ferryhopper Team
Why force to create an account?
Friendly App
Response from developer
Dear Traveler, Thank you so much for taking the time to share your review! We are thrilled to hear that you had such a smooth experience purchasing your round-trip tickets and that you find the app so easy to use. Knowing that the process was completely hassle-free for you is the best feedback we could ask for. Thank you for your high recommendation, and we look forward to helping you plan your next trip! Safe travels, The Ferryhopper Team
did not allow change i paid for
Response from developer
Dear Traveler, We are truly sorry for the stress and frustration this situation has caused. When modifying a booking, policies and deadlines are strictly governed by the specific coverage purchased (such as Flexi Ticket vs. Support Plus) as well as the ferry operator's cutoff times. That said, we want to look into what happened with your chat request during operating hours. Please reach out to us by replying directly to your booking confirmation email with your reservation details so our team can review the exact timeline of your request and assist you further. Best regards, The Ferryhopper Team
Fraud - complete fraud
Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.
Response from developer
Dear Traveler, We are truly sorry for the delay in processing your request and completely understand your frustration regarding the timing. We want to assure you that Ferryhopper and our Flexible Ticket service are fully legitimate. While our service is designed to make changes smooth and accessible, an unusually high volume of inquiries during peak travel periods can unfortunately cause delays in agent response times, leading to missed modification windows. While we regret that our response did not reach you in time to make your preferred changes, we do not engage in fraudulent practices, and we take your feedback seriously as we work to speed up our support operations. Ferryhopper is an authorized booking platform handling millions of valid tickets annually. We do not engage in fraudulent practices or retain funds improperly. Best regards, The Ferryhopper Team
Scam. Just book at the port
Weeks later still going in circles with a low response customer support team for a refund.
Response from developer
Dear Traveler, We are deeply sorry for the severe frustration, stress, and missed flight caused by this ferry cancellation and the delayed update in the app. We would like to clarify how schedule updates and refund investigations work: Departure statuses and delay announcements are fed directly into our app from the ferry operators and port authorities. If an operator reports a delay instead of an immediate cancellation, the system reflects that information until the operator officially updates the status. When a ferry is cancelled by the operator, passengers are entitled to a full refund for the ticket. Processing this requires formal confirmation and authorization from the ferry company's central system. We sincerely apologize for the delay in resolving your request. We know how critical this is, especially given the added travel disruptions and extra costs you faced. Best regards, The Ferryhopper Team
Fraud - complete fraud
Aplicativo top
Response from developer
Muito obrigado pelo seu comentário! Ficamos muito felizes em saber que achou o processo de compra pelo aplicativo tão fácil e prático. Nosso objetivo é justamente tornar a sua experiência de viagem o mais simples e rápida possível! Contamos com você na sua próxima viagem de ferry! Atenciosamente, A equipe Ferryhopper
Rubbish do not use
They have the worst customer service possible, they do not respond to messages. It is impossible to modify or get a refund when there is a change to the Ferry schedules. I cannot recommend any more to never use this company. The way they handle customers are they should not even be able to operate. Book directly with the ferry companies
Response from developer
Dear Customer, We are deeply sorry for the frustration and stress you experienced while trying to modify your tickets due to a schedule change. We fully understand how critical it is to get prompt support when your travel plans are disrupted. We want to assure you that we never ignore our travelers. During periods of bulk schedule changes or weather disruptions across ferry networks, our customer support team receives an extraordinarily high volume of inquiries, which unfortunately leads to longer response times than usual. While refund policies and ticket modification rules are set directly by the ferry operators, our team is dedicated to handling every single request and processing all eligible cancellations and changes as quickly as possible. We sincerely apologize for letting you down during a stressful moment, and we appreciate your feedback as we work continuously to improve our response times and support experience. Best regards, The Ferryhopper Team
Terrible experience, will never use again
Just book tickets through the website, not through Ferryhopper.
Response from developer
Dear Customer, We are truly sorry for the distress, lack of communication, and frustration you experienced after your ferry to Paros was canceled due to bad weather. We completely understand your anger, especially when a cancellation impacts your accommodation and travel plans. We would like to clarify a few important points regarding weather cancellations and support handling: Decisions regarding weather-related disruptions are made strictly by the port authorities and ferry operators. While automated alerts are triggered as soon as cancellations are officially logged in the system, high-volume weather disruptions can cause delays in automated notifications reaching all passengers simultaneously. During major weather events, severe travel disruptions across multiple routes lead to an exceptionally high volume of urgent inquiries. When our automated chat transfers a request to an agent, our team works around the clock to process requests by departure priority. We apologize that you did not receive a response within 26 hours, as we recognize this is far from the level of support you expected. Since your ferry was canceled by the operator due to adverse weather, you should be entitled to a full refund for your ferry tickets. Best regards, The Ferryhopper Team
Paid for flexible ticket… would not let me modify
App ist ganz ok.
Response from developer
Hallo, Deine 4‑Sterne‑Bewertung bedeutet uns viel! Danke dir für das Feedback zur App — schön, dass sie für dich gut funktioniert und übersichtlich ist. Zu den Punkten, die du ansprichst: Digitale Bordkarten bieten wir überall dort an, wo die Reedereien das zulassen; manche verlangen leider weiterhin gedruckte Papiertickets. Auch etwaige Hafen‑/Servicegebühren werden direkt von Reederei oder Hafen festgelegt. Wenn du magst, schick uns gern mehr Details zu deiner Buchung, damit wir uns das im Einzelnen ansehen und Hinweise in der Buchungsstrecke weiter verbessern können. Vielen Dank, Das Ferryhopper Team
Des erreurs non corrigées
Response from developer
Bonjour, Nous accordons de la valeur à votre avis. Nous sommes sincèrement désolés pour ce que vous décrivez et comprenons à quel point cela peut être frustrant. Nous informons toujours les passagers concernés dès que nous recevons les mises à jour de la compagnie de ferry ; toutefois, lorsque des décisions sont prises à la dernière minute, il peut arriver qu’il n’y ait pas suffisamment de temps pour prévenir tout le monde. Si vous le souhaitez, partagez-nous plus de détails sur votre réservation afin que nous puissions vérifier ce qui s’est passé et vous aider au mieux. Merci, L’équipe Ferryhopper
Flex ticket is
Liberating travel App
Response from developer
Hello, Your 5 star rating means a lot to us! Thanks for taking the time to share your thoughts — we really appreciate it. It’s great to hear you’re enjoying the app, and your support means the world to our team. We’ll keep working to make planning island trips easy and flexible. Best regards, The Ferryhopper Team
Watch your ticket selection closely.
Somehow even though I was booking our tickets together in the same transaction we ended up in different classes of service and were unable to sit together. Very frustrating way to celebrate an anniversary. If the app had promoted me that I was booking tickets that were opposite classes or that we were not sitting together I would have fixed it.
The app also sent me to a dock on the wrong side of a large port. Dragging luggage half a mile to catch a ferry was not an enjoyable chore.
Response from developer
Hi, Thanks for your rating. We’re sorry for the experience you describe, especially on such a special occasion. We can look into what happened with the booking and seating classes — ferry companies let you choose a seat type but not a specific seat, and the crew on board can often help with sitting together. Regarding the port details, those are provided by the ferry operators, and we’re ready to review them and update any guidance if needed. If booking felt complicated at any step, we’d value more specifics so we can improve the process. Please share any details like your itinerary and travel date so we can investigate and assist further. Thank you, The Ferryhopper Team
