Excellent drivers
We just tried Welcome pick ups in Ireland and Scotland and had multiple excellent drivers and experiences. Service and communications is elevated compared to other companies.
Horrible service
This was one of my worst travel experiences. I booked for pickup from my train and then my train was delayed such that the connection already left. I immediately contacted customer service and the driver and neither responded. When I asked for a refund, they gave me a coupon, which I couldn’t use for the ride because it was too close to when I needed to be picked up, so it is completely worthless and I’m out over $100.
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Booked a pickup, they canceled.
Booked a pick-up in a dangerous city with more than their minimum time window. They canceled.
They are not reliable.
Not using Welcome Pickups again, ever.
They are not reliable.
Not using Welcome Pickups again, ever.
Scammers ( the company stole my money ) as a driver
They stole my earning that I’ve been trying to work very hard to earn it . Additionally, they charged me for two trips that customer claimed as I never showed up while I had showed up and performed the rides . Emailed the company with the proofs. And they declined the proofs, which were pictures videos – Cameras locations communication with the customer whenever I provide one a proof they find another reason to ask for more proof so basically they doesn’t want to pay you for it I paid attention to my statement. I found that in top of not paying they also charge me for the ride.
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Horrible experience and rip-off
I booked a pick up for me my wife and my one year old daughter from Prague airport to my hotel. I did the book 2 days in advance. The rider was never confirmed, and no one showed up at the airport. I had to scramble and juggle a baby to find a ride to the airport. On top of this when I went to request a refund, they only refund up to 80%. Basically been scammed of 20% of the cost. BE careful. I will not use this application again
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