Getting double charged and no response from Support
I booked an upcoming reservation for a pick up in Paris and noticed that they charge me an extra $40 on a separate transaction. I’m trying to get a hold of Support with no response. Seems like a pretty scammer service to me.
Athens pickup & dropoff
Fantastic service! Drivers were exceptionally professional, warm & entertaining! Highly recommend & will use again.
Mr Om Tandon
Both drivers were nice and we enjoyed riding with them to our destinations.
Driver never showed up in Spain
Customer service was terrible- they did nothing to help - charged $200 - took uber instead for $58.
Easy to book, good communication with drivers
Used this service in Athens and Istanbul and found it really easy and reasonably priced. Found drivers to be good communicators and friendly and always kept me informed. In case of Istanbul, driver offered great local insights
Chauffeur
My chauffeur was very nice. He answered my questions. I was exhausted and fell to sleep on way to hotel. I arrived safely.
Highly recommend
This is the second time I've used Welcome pickups whilst I've been aboard. Definitely recommend is app. Both times I've had communication with the driver. You can contact them on WhatsApp. Very good value for money. Will definitely be using again in the future.
Taxi service that’s arranged
Total waist of money. All
I got both times was a taxi. No one at airport waiting as advertised. I had to go out and find driver. No one helped with bags.
Set up Welcome again next day from
Hotel to train station…another damn taxi. My upscale hotel would do this for free.
We are traveling with my 86 year old mother who just had chemo before trip and used Welcome based on reviews and the extra concierge help advertised. A damn taxi and premium rates.
DO NOT SPEND A $$ ON THIS SERVICE. You can do
This all on your own for a fraction of cost. Especially if I have to move 10 pieces of luggage while they watch.
I got both times was a taxi. No one at airport waiting as advertised. I had to go out and find driver. No one helped with bags.
Set up Welcome again next day from
Hotel to train station…another damn taxi. My upscale hotel would do this for free.
We are traveling with my 86 year old mother who just had chemo before trip and used Welcome based on reviews and the extra concierge help advertised. A damn taxi and premium rates.
DO NOT SPEND A $$ ON THIS SERVICE. You can do
This all on your own for a fraction of cost. Especially if I have to move 10 pieces of luggage while they watch.
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Great ride
Our driver was great we arrived earlier and he was able to accommodate us.
Customer service
Terrible, had an issue with my booking and could not be assisted, ignored my flight times yet the ask for the flight information to help make my pick up easy, in fact they ignored it.
Less than ideal
Picked up from Copenhagen hotel for delivery to Cruise Terminal. We heard from the company’s dispatcher the day before pick up who promptly tried to renegotiate the price and threatened to cancel the booking, because we each had hand luggage. On the day, 2 Uber vans arrived and transported our group of 10 without any issues. But it begs the question, are Welcome Pickups nothing more than a company who use Uber’s and charge you for the privilege.
Would never use again.
Bryan
Would never use again.
Bryan
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Bad driver in London
Use welcome several times always professional until today the driver was rude and keep complaining about having my backpack and he want to count as another luggage. I told him I can put on my lap but it said he will get penalty because of it ? How come backpack on my lap can make him have penalty? I did contact customer service and not helpful at all. He told me to book uber to get into my hotel . So next time I will keep using hotel install of welcome pick up then.
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Mark
They say you get a refund when you cancel but we’re £50 light. Which isn’t a refund on any damn level…
Not as promised
The ride is promised to be smooth and efficient. Waited over an hour for pickup
Refund coupons don’t work
When I was offered a refund for a cancelled trip it didn’t work; contacting them didn’t work. Their bot brought me to a page with no option for entering a coupon. It was an unexpectedly bad experience after several good ones.
Perfect service
This Service made our transfers in a foreign country seamless. We were able to go from our cruise ship to our hotel in Athens and then from the hotel in Athens to the airport. No glitches no problems. The pricing was very fair and the transportation was super clean. Drivers were respectful and engaging and even gave us tips about the area.
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Last minute change of plans
Jamie Helen
Beware
The company's advertised price to the Barcelona airport was €47 but they raised it to €50 as soon as we specified the time, and then they took additional €1.50 with neither warning norexplanation. Their web site provided no way to contact them and no way to cancel the booking without full payment, although it was nearly a day away. In Toronto they are charging more the standard fixed-price taxis snd limos.
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20% loss on refunds!
If you cancel, you get a voucher valid for a year or 80% of the value refunded! Many better services offer 100% refund! Shop around.
Nope
Driver left 2 minutes before we showed up. We were in constant contact with driver since landing. Welcome refused to refund. Lost customer, didn't seem to care.
