Professional, nice airport transport
Very nice transport. He was professional and even wore a suit!
Karandeep Singh gave amazing service!
Karandeep picked us up at BCN. Our flight arrived early. He was tracking the flight and arrived shortly after us. His vehicle was very clean. We left something behind at the airport. He found it and delivered it to our hotel. Thank you!
Horrible service, SCAM
If I could rate this zero stars, I would. There is no way to adjust your pickup time or location, so if something changes due to a circumstance out of your control (like a delayed flight), you cannot change it and will be charged the full price for a service you don’t receive. I would not recommend this all/service to anyone.
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Great Service
I used Welcome Pickups last year and they came highly recommended. So this year, I’m using their services in several cities on our vacation.
dangerous scammy drivers
i have used this service about a dozen times but never again. had a driver taking my mother to banks at 3am to try to get her to use an atm for tips rather than taking her to the hotel as i had booked. huge safety concern. their team was no help and only believed the lies of the driver. had much more business to use welcome for but won’t be any more.
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Abandoned at Airport and still charged us
We recently booked through welcome pick ups at the suggestion of Chat GPT. My young daughter and I were arriving in a country where we did not speak the language so this felt like the safest option. We disembarked, made our way through customs and collected our baggage as quickly as we could all while in communication with the driver. However, the driver indicated that this process took too long and the company required him to cancel our ride. When I contacted the company (Daria) informed us that they would not be issuing a refund. So in short - it’s a scam. No ride while paying full freight plus the time and expense of finding an actual taxi thereafter. I will never use this service again and advise that you do not either.
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Awesome Service
Fernando at Lisbon Airport was attentive, friendly, very welcoming and full of interesting info. He was in constant contact with me during our 3+ hour delayed flight from London Heathrow to Lisbon. Fantastic service and I will definitely use Welcome Pickups again.
Paris - airport to hotel
Our driver was excellent and the vehicle was clean, comfortable and large
Seamless
Easy communication, with seamless pick up and drop off. Thank you !
Very poor experience, not returning
I can only go by my personal experience. I booked a higher than market rate pickup for my family, and was advertised someone waiting along with the driver. Not only was that not true, the driver himself was missing and showed up 20 mins late.
Service
Great service, easy to book online and great communication re all details.
Don’t even bother
We had booked a shuttle to and from Milan Airport. No taxi or uber has a car seat for our daughter so when they cancelled our ride just as we landed at the airport we were looking at having to walk. Luckily we found a taxi service that could help.
THEN when we wake up SURPRISE, they cancelled again. Luckily I still have the number for the service we used to get out of the airport.
Don’t even bother with this doo doo ah company. Completely useless.
THEN when we wake up SURPRISE, they cancelled again. Luckily I still have the number for the service we used to get out of the airport.
Don’t even bother with this doo doo ah company. Completely useless.
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Pickup late and under influence
Not a good experience. The car wasn’t in great condition and the driver seemed really out of it, to the point where we were uncomfortable during the ride.
We also arrived early, but he was still late and we ended up waiting around an hour for him. In hindsight, we should have just taken an Uber. I wouldn’t use this service again.
We also arrived early, but he was still late and we ended up waiting around an hour for him. In hindsight, we should have just taken an Uber. I wouldn’t use this service again.
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Fabulous driver!
Anis was the best! Very helpful and a delight to travel with.
Stress free transfers
I don’t write reviews often but this app is worth a review. Just returning from a trip to Greece where I spent the last two weeks island hopping. It was nice to have all the transfers in one app. The drivers were fantastic and the communication from everyone was exceptional. We didn’t have to worry about getting from the airport to our hotel or to the ports. Everything was already prepaid so there were no surprise costs. Our ferries were sometimes late and there were constant changes during our journey; we were able to communicate with the app and there was someone there to pick us up regardless of the changes we had. Will continue using this app for any future destination travels. This has been a stress free experience making our journey so much more convenient and comfortable.
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App difficulties
My experience with this app was frustrating. I booked a one way transfer and paid, only to have the app assign a round trip booking with pickup times and dates exactly the same. I had to cancel the return booking. A coupon was offered for a refund. Then when my next booking was arranged, my transfer was intended for a new destination. Unfortunately, the app assumed I was returning to my original destination and after paying with the coupon, the wrong destination was assigned. Upon realizing the error, I was now within 24 hours of the transfer with the only option to cancel and lose my money. I will never use this service again
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Excellent drivers
We just tried Welcome pick ups in Ireland and Scotland and had multiple excellent drivers and experiences. Service and communications is elevated compared to other companies.
Horrible service
This was one of my worst travel experiences. I booked for pickup from my train and then my train was delayed such that the connection already left. I immediately contacted customer service and the driver and neither responded. When I asked for a refund, they gave me a coupon, which I couldn’t use for the ride because it was too close to when I needed to be picked up, so it is completely worthless and I’m out over $100.
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Booked a pickup, they canceled.
Booked a pick-up in a dangerous city with more than their minimum time window. They canceled.
They are not reliable.
Not using Welcome Pickups again, ever.
They are not reliable.
Not using Welcome Pickups again, ever.
Scammers ( the company stole my money ) as a driver
They stole my earning that I’ve been trying to work very hard to earn it . Additionally, they charged me for two trips that customer claimed as I never showed up while I had showed up and performed the rides . Emailed the company with the proofs. And they declined the proofs, which were pictures videos – Cameras locations communication with the customer whenever I provide one a proof they find another reason to ask for more proof so basically they doesn’t want to pay you for it I paid attention to my statement. I found that in top of not paying they also charge me for the ride.
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