Very poor experience, not returning
I can only go by my personal experience. I booked a higher than market rate pickup for my family, and was advertised someone waiting along with the driver. Not only was that not true, the driver himself was missing and showed up 20 mins late.
Service
Great service, easy to book online and great communication re all details.
Don’t even bother
We had booked a shuttle to and from Milan Airport. No taxi or uber has a car seat for our daughter so when they cancelled our ride just as we landed at the airport we were looking at having to walk. Luckily we found a taxi service that could help.
THEN when we wake up SURPRISE, they cancelled again. Luckily I still have the number for the service we used to get out of the airport.
Don’t even bother with this doo doo ah company. Completely useless.
THEN when we wake up SURPRISE, they cancelled again. Luckily I still have the number for the service we used to get out of the airport.
Don’t even bother with this doo doo ah company. Completely useless.
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Pickup late and under influence
Not a good experience. The car wasn’t in great condition and the driver seemed really out of it, to the point where we were uncomfortable during the ride.
We also arrived early, but he was still late and we ended up waiting around an hour for him. In hindsight, we should have just taken an Uber. I wouldn’t use this service again.
We also arrived early, but he was still late and we ended up waiting around an hour for him. In hindsight, we should have just taken an Uber. I wouldn’t use this service again.
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Fabulous driver!
Anis was the best! Very helpful and a delight to travel with.
Stress free transfers
I don’t write reviews often but this app is worth a review. Just returning from a trip to Greece where I spent the last two weeks island hopping. It was nice to have all the transfers in one app. The drivers were fantastic and the communication from everyone was exceptional. We didn’t have to worry about getting from the airport to our hotel or to the ports. Everything was already prepaid so there were no surprise costs. Our ferries were sometimes late and there were constant changes during our journey; we were able to communicate with the app and there was someone there to pick us up regardless of the changes we had. Will continue using this app for any future destination travels. This has been a stress free experience making our journey so much more convenient and comfortable.
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App difficulties
My experience with this app was frustrating. I booked a one way transfer and paid, only to have the app assign a round trip booking with pickup times and dates exactly the same. I had to cancel the return booking. A coupon was offered for a refund. Then when my next booking was arranged, my transfer was intended for a new destination. Unfortunately, the app assumed I was returning to my original destination and after paying with the coupon, the wrong destination was assigned. Upon realizing the error, I was now within 24 hours of the transfer with the only option to cancel and lose my money. I will never use this service again
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Excellent drivers
We just tried Welcome pick ups in Ireland and Scotland and had multiple excellent drivers and experiences. Service and communications is elevated compared to other companies.
Horrible service
This was one of my worst travel experiences. I booked for pickup from my train and then my train was delayed such that the connection already left. I immediately contacted customer service and the driver and neither responded. When I asked for a refund, they gave me a coupon, which I couldn’t use for the ride because it was too close to when I needed to be picked up, so it is completely worthless and I’m out over $100.
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Booked a pickup, they canceled.
Booked a pick-up in a dangerous city with more than their minimum time window. They canceled.
They are not reliable.
Not using Welcome Pickups again, ever.
They are not reliable.
Not using Welcome Pickups again, ever.
Scammers ( the company stole my money ) as a driver
They stole my earning that I’ve been trying to work very hard to earn it . Additionally, they charged me for two trips that customer claimed as I never showed up while I had showed up and performed the rides . Emailed the company with the proofs. And they declined the proofs, which were pictures videos – Cameras locations communication with the customer whenever I provide one a proof they find another reason to ask for more proof so basically they doesn’t want to pay you for it I paid attention to my statement. I found that in top of not paying they also charge me for the ride.
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Horrible experience and rip-off
I booked a pick up for me my wife and my one year old daughter from Prague airport to my hotel. I did the book 2 days in advance. The rider was never confirmed, and no one showed up at the airport. I had to scramble and juggle a baby to find a ride to the airport. On top of this when I went to request a refund, they only refund up to 80%. Basically been scammed of 20% of the cost. BE careful. I will not use this application again
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Unreliable pickups
I was very impressed at first. I had 3 scheduled pick up for different days and times making it super easy for me. Unfortunately only 1 driver ever picked us up and that was the first one. He is the only reason for the 2 stars because he was really nice. The next ride never found a driver and was cancled as we were 30 minutes away on a ferry making it difficult to even schedule a new ride. We had to call and uber. The final one was our return to the airport where our scheduled driver didnt even show up and didnt respond to our messages so we just got an uber.
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Excellent service
We booked this as part of a package from EasyJet and must say that this was an excellent service for both journeys in and out of
Getting double charged and no response from Support
I booked an upcoming reservation for a pick up in Paris and noticed that they charge me an extra $40 on a separate transaction. I’m trying to get a hold of Support with no response. Seems like a pretty scammer service to me.
Athens pickup & dropoff
Fantastic service! Drivers were exceptionally professional, warm & entertaining! Highly recommend & will use again.
Mr Om Tandon
Both drivers were nice and we enjoyed riding with them to our destinations.
Driver never showed up in Spain
Customer service was terrible- they did nothing to help - charged $200 - took uber instead for $58.
Easy to book, good communication with drivers
Used this service in Athens and Istanbul and found it really easy and reasonably priced. Found drivers to be good communicators and friendly and always kept me informed. In case of Istanbul, driver offered great local insights
Chauffeur
My chauffeur was very nice. He answered my questions. I was exhausted and fell to sleep on way to hotel. I arrived safely.
