The app was clean and useful until.. they removed a very important feature
There used to be simple graphic to show live power usage by phase. It is removed after the last app upgrade about a month back. Without that, there is no way to see live usage by phase, which is critical as loads are not gonna be uniform across the phases . Yes, their usage tab and chart can give that info. But, you cannot expect customers to use a chart to figure out a simple power W number. Please bring that back.
I am barely giving it 4 star , after totally ignoring the worst customer service I had to endure to return damaged inverters. 2 months wait.
Also, ignoring that the app can do so much more for an advance customer or doer, you know a good chunk who would want to use a plug-in solar project without going through a big contractor and utility
I am barely giving it 4 star , after totally ignoring the worst customer service I had to endure to return damaged inverters. 2 months wait.
Also, ignoring that the app can do so much more for an advance customer or doer, you know a good chunk who would want to use a plug-in solar project without going through a big contractor and utility
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Does its job, usually!
Overall Experience:
The app accomplishes the basics, but it doesn’t feel fully polished yet. There are occasional hiccups—such as login issues, blank screens, and confusing UI elements like the Day vs. Hour toggle—that make the experience feel a bit rough around the edges. I will say that I’m very excited and grateful about the fact that I’m FINALLY able to generate solar on my apartment’s balcony to use in realtime to offset my electricity usage!
User-Friendliness:
Some error messages appear to be system-level or developer-facing, rather than customer-friendly, which can make troubleshooting unclear. The setup and installation guidance could also be more streamlined, especially for first-time users connecting inverters or meters.
Privacy Considerations:
It would be reassuring to see clearer, more visible privacy information within the app. In today’s environment, users expect transparency about what data is collected, why it’s needed, and who can access it. Features like anonymization, explanations about location requirements, or an overview of internal data protections would go a long way in building trust. For instance - why does the app require access to my phone’s physical GPS location, rather than just a hard coded location of the users panels?
Support:
A more consistent and responsive support experience would greatly improve confidence in the overall ecosystem. Even small improvements in communication and clarity would help the platform feel more reliable for the long term.
The app accomplishes the basics, but it doesn’t feel fully polished yet. There are occasional hiccups—such as login issues, blank screens, and confusing UI elements like the Day vs. Hour toggle—that make the experience feel a bit rough around the edges. I will say that I’m very excited and grateful about the fact that I’m FINALLY able to generate solar on my apartment’s balcony to use in realtime to offset my electricity usage!
User-Friendliness:
Some error messages appear to be system-level or developer-facing, rather than customer-friendly, which can make troubleshooting unclear. The setup and installation guidance could also be more streamlined, especially for first-time users connecting inverters or meters.
Privacy Considerations:
It would be reassuring to see clearer, more visible privacy information within the app. In today’s environment, users expect transparency about what data is collected, why it’s needed, and who can access it. Features like anonymization, explanations about location requirements, or an overview of internal data protections would go a long way in building trust. For instance - why does the app require access to my phone’s physical GPS location, rather than just a hard coded location of the users panels?
Support:
A more consistent and responsive support experience would greatly improve confidence in the overall ecosystem. Even small improvements in communication and clarity would help the platform feel more reliable for the long term.
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Response from developer
Hi and thank you for your thoughtful and constructive feedback. We are now releasing a new version that deals with a lot of those small issues, such as random logouts, font issues, etc. Your comments, especially on data security, are spot on and we’ll integrate that into the next version, together with better error messaging. New releases will happen quite quickly in the next few weeks, as we implement your and other suggestions. We are also planning on working with users, such as yourself, to work on better UX, from clearer data visualizations and explanations, a guide, to other useful aids. We will also integrate a button to chat with us or create support tickets directly out of the app. Kind regards, Stephan Scherer Founder & CEO
