Not good now.
Used for three years with no problems. Then tried to delete stored data. Three years of it and had to delete day at a time. Uninstalled app. Reinstalled. Can not sign in. Could not. Tried reregister and EVERY Email I tried to use the app said that email has been used. Now cannot sign in or re-register??? Heck.
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Needs iOS 9 fix
I have the scale and wish it connected to Apple health kit. You would get 5 ⭐️if it did
Doesn't honor guarantee
Mine stopped working after 3 months. I sent it back with the dated receipt and guarantee form. I emailed the company when I had not heard from them after a month. They ignored my email.
HR monitor could have been great
This app could have been really amazing if they just added Apple health kit compatibility. I just want this to go in with all my other apps into Apple health. Please add this capability! The device itself works great. The app is so so. But just adding Apple health would take this to the next level.
Great value
Activity Tracker works great including deep sleep tracking and heart rate.
Start up is a pain
So I got this thing at aldis turned it on and it stated no pairing with blue tooth. So ok I download the app. The app states you have to register first. I type in all my info and find that it will not register.
Ugh well taking it back is not an option so I found out that you have to register online on their website and not by the app.
Ok that was the first problem. Now I went back to the app and logged in. (WOW that took an hour to figure out)
Next problem is that the device does not pair on the blue tooth. So yeah I figured out how to hold down the button to get it to pair. But you have to tell it to pair on the watch and the Crainconnect app pair now button at the same time otherwise it does not pair.
So I’m writing this so other people don’t have to go through this. What a poor design in the APP. Should just say you must register online.
I think the problem may be you’re not a robot feature of the website and it somehow ties into that.
Cheers.
Ugh well taking it back is not an option so I found out that you have to register online on their website and not by the app.
Ok that was the first problem. Now I went back to the app and logged in. (WOW that took an hour to figure out)
Next problem is that the device does not pair on the blue tooth. So yeah I figured out how to hold down the button to get it to pair. But you have to tell it to pair on the watch and the Crainconnect app pair now button at the same time otherwise it does not pair.
So I’m writing this so other people don’t have to go through this. What a poor design in the APP. Should just say you must register online.
I think the problem may be you’re not a robot feature of the website and it somehow ties into that.
Cheers.
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App Is Using 4 GB of Storage
I'm on my second Activity Tracker and second iPhone running the app. After about 2 years of use, the app is using just over 4 GB of storage space on my iPhone. Is there any way to reduce this? I am running out of storage space, and only my iTunes library uses more space than this app.
Otherwise it works well enough, although syncing the device can be flaky.
Otherwise it works well enough, although syncing the device can be flaky.
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Crashing is fixed in iOS 10.3.2
I was also having the crashing problem others reported, but after I updated my phone to iOS 10.3.2 the app works again so I can fairly review it. It's a decent fitness app for the price you pay for the tracker. It doesn't sync with Apple's HealthKit or MyFitnessPal, which I see as big drawbacks. But the tracker is affordable and I think it's a good way to try one out to see if you like it/would use it before investing in a better one.
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App crashes
App crashes before can do anything with it. Tried closing and reopening and reinstalling. Also tried installing it on different devices. Also support page doesn't work. Please fix. (It used to work).
WOW!! AMAZING
I was looking for an app which was unreliable and crashed every time you logged in and boy did this app deliver!! 100%!! The only thing I'd like to see improved is that, sometimes the app actually stayed open for like 3 seconds, I'd much rather like an app that closed faster.(: all in all, if you're looking for an app that doesn't work, this is a great one!!
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Where's the sync?
Not happy at all. First off the scale stopped syncing with the app. Customer service...a waste. They couldn't help so apparently they give up and stop trouble shooting. I thought that since it's been awhile since Apple Health had been out that they would add the ability to sync to it. That's a big fat NOPE! One would think that if a company is going to create fitness products that they would want all the details and info they could get out of those products. Such a shame.
UPDATE: Just released the new update. Does it have Apple Health sync? No! Have I heard back from support in regard to the scale issue? No! Will I ever purchase another Crane product? No! I did purchase the activity tracker. Funny how it was saying I was walking AND running when I had it laying on our counter top to charge. No it wasn't moving and it said I had walked two miles during the night. This happened every night. I owned it for one week and returned it for a refund. JUNK and HORRIBLE customer service!
UPDATE 2: Yet another update and still no opt-in to sync the data with Apple Health. I sent another support email to which I'm still waiting on a reply after three weeks. How hard is it to put customers first?
UPDATE: Just released the new update. Does it have Apple Health sync? No! Have I heard back from support in regard to the scale issue? No! Will I ever purchase another Crane product? No! I did purchase the activity tracker. Funny how it was saying I was walking AND running when I had it laying on our counter top to charge. No it wasn't moving and it said I had walked two miles during the night. This happened every night. I owned it for one week and returned it for a refund. JUNK and HORRIBLE customer service!
UPDATE 2: Yet another update and still no opt-in to sync the data with Apple Health. I sent another support email to which I'm still waiting on a reply after three weeks. How hard is it to put customers first?
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Pairing
Hello, I am new to this and having problems figuring this tracker out. When I try to pair device with my IPad it starts the process then an x appears. Why?
I downloaded the app. but I guess it is not working because it is not paired?
The Manuel does not explain the steps very well! HELP
I downloaded the app. but I guess it is not working because it is not paired?
The Manuel does not explain the steps very well! HELP
Great app need more features
I'm using this app with the crane fitness tracker watch from Aldi. I love it! I would also love the ability to sync with the apple health app.
My scale does not sync
My scale did not work shortly after using it. I replaced the batteries... Works fine.
Doesn't share info w/ Apple Health App
I've used this since it came out and still no update to also sharing of data with Apple Health App. WHAT A SHAME! Crane has many tools which could benefit the user greatly if the app would simply SHARE!!! Grade schoolers have it figured out but not this developer!!!
Great app.
I had the same initial problem other reviewers had (crashing at login) but after updating to iOS 9, voila it works.
App does everything I need it to, connect to my activity monitor, sync, show collected data... Etc.
I definitely see potential for future functions added into the app.
App does everything I need it to, connect to my activity monitor, sync, show collected data... Etc.
I definitely see potential for future functions added into the app.
Love it!
Initially the app crashed. I wrote Crane support, who said the newest version of iOS 9 had to be updated on my iPhone 4S. Worked like a charm! Happy to have an affordable activity tracker.
Great product, app could use more detail
I purchased the activity tracker from Aldis and it is a fantastic value. 35$ for what 3 times cost would give me on another brand. Everything worked great out of box. The app works well too. Only thing I would like to be is allow you to drill into the sleep recorded data to within a 5 minute intervals or better, I like to see the times when I wake in middle of night. Right now if you look it is a static chart over a whole period of time. As well other portions of recorded data could be elaborated on more.
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Horrible
This is the worst app, ever! Had to contact them for a confirmation email and that took 18 hours from time a signed up. After that when trying to sign in the app crashes every time. Haven't opened it once. If they had a zero star that's what I'd give them! I returned the activity tracker.
Works Great
Synced right away with no crashing. $35 at Aldi. Had little trouble at first getting unit to start but contacted customer support and they got back immediately telling me to press reset button on back. Once that was done, everything lit up and it was ready to go.
