Groupe Mutuel

Groupe Mutuel

Customer Area

195 ratings
18 reviews
Free

Details

  • Released
  • Updated
  • September 2, 2016
  • July 1, 2026
Groupe Mutuel screenshot #1 for iPhone
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Groupe Mutuel screenshot #7 for iPhone
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About

Manage your health insurance effortlessly from your mobile device. Scan and submit medical invoices instantly, track your deductible in real-time, and access all your insurance documents and reimbursements in one secure location.

Scan and send medical invoices
Track deductible and co-insurance
Access contracts and reimbursements
Update personal details
Digital insurance card
Symptom checker with AI
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What's New in Groupe Mutuel

26.6.0

July 1, 2026

Thank you for using the Groupe Mutuel Customer area. This update fixes some bugs. We regularly modify your Customer Area in an effort to continuously improve it. To make sure you don't miss anything, please activate the updates. Like the application ? Rate it ! Thanks to your comments, our application is constantly evolving.

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User reviews

Presque parfait

Ça serait magnifique si on pouvais payer directement par carte de crédit depuis l’app .

Response from developer

Bonjour et merci pour votre commentaire. Nous sommes très heureux que notre App vous plaise. Meilleures salutations

Can't login for a YEAR

Why hasn't this been fixed? I really have no reason to keep this app on my phone. I have updated it every chance and still not working.. a year later. Frustrating

Response from developer

Thank you for your feedback. We are looking for a solution for your described problem. In order to analyze the situation in detail, we need more information. Please contact our support at 058 758 71 71. We will be happy to assist you. Best regards,

Login hasn't worked for months

I put the password and gives me an error message. I am only able to access my account from the web. Why hasn't this been fixed!

Compliquer pour l’envoie des documents

L’envoie des documents ce fait uniquement en pdf de taille maximum 5 mo et la scanerisation ne fonctionne pas.

Great app…more often than not

It does not recognize some documents so the camera will not activate at all. I had to separately add the delegation document by taking a photo image then transferring it to my computer to create a pdf then transfer it back to my phone to upload to the app. It was complicated. I also had a pharmacy prescription that it did not want to take a photo of the full page…it kept narrowing down to just the text. Otherwise, a great app and very useful!!
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FAQ

What can I do with the Groupe Mutuel app?

The app allows you to manage your health insurance easily from your mobile. You can scan and send medical invoices instantly, track your deductible and co-insurance status in real-time, and access all your insurance documents and reimbursements in one place. You can also update your contracts and personal details, and keep your insurance card handy.

How do I submit a medical invoice through the app?

You can scan your medical invoices directly within the application and send them instantly. The process is designed to be quick, taking only about two minutes to complete.

Is the Groupe Mutuel app free to use?

Yes, the application is free to download and use. It offers various digital features and services to help you manage your health insurance without any additional cost.

What are the digital services available in the app?

The app integrates digital services like Compassana, a health partner to help you take control of your healthcare journey. It also includes Ada, an artificial intelligence tool to check your symptoms.

How can I get help if I have questions about the app?

You can contact the Customer Area hotline at 058 058 71 71, Monday to Friday, from 08:00 to 18:00. You can also write to customer.area@groupemutuel.ch or visit the FAQ section on the Groupe Mutuel website for more information.