App Issues
Falling short
Response from developer
Thank you for the recognition of our work to enhance our app for a better member experience. We'd love an opportunity to discuss this with you to help make your in-app experience more enjoyable. The dashboard we created is a "default" setting and highly customizable by you as the end-user. One of our representatives would be happy to reach out and help you arrange your app icons and dashboard to try and get you into a 5 (or even 4) star experience! Since we can't determine who you are based on your username, if you emailed us at cu-rockies@cu-rockies.org or marketing@cu-rockies.org we will arrange a time to work with you on this. Thanks again for the feedback!
What an upgrade!
Response from developer
Thank you for your longtime membership and recognition of the service levels we work to bring our members each and every day! The business account too! Thank you for the feedback and we are glad you're enjoying the new in-app experience!
Real people with honest intentions
Response from developer
Thank you for this review! We really pride ourselves on this being our business/service model. In today's day and age we really feel that having a culture of REAL people having GENUINE conversations is a value that members in the communities that we serve want. In today's day and age, companies seem to be moving away from this model in the vein of efficiencies through technology and we want to differentiate ourselves through our people. Very cool that you recognize that and shared this feedback via the review. Thanks again! - Peter Bullard (CEO)
Credit Union of the Rockies
Response from developer
We love that you love it! :)
