Terrible App, didn’t work a few years ago and no better today!
I’ll stick with an ink pad and index cards scanned to a high resolution for free than pay money for this useless app.
Response from developer
We are sorry to hear you are unhappy with the app. We would love to help you, please call 1-888-856-4516 and ask for a Crescent Consultant. We receive many prints from this app everyday and we are disappointed that you are having so much difficulty. Some users tend to take too long attempting to get the print in focus. But, just getting the print within the guidelines and quickly taking the print does much better. Also, having the print too close to the camera is a common mistake. Again, we would love to help you.
App doesn’t function
Response from developer
On certain phones, the app will minimize (it does not close) after the finger print is sent. The fingerprint is sent as normal.
Not worth the time
Forced me to go back to ink and paper because this app Is so bad.
Response from developer
We are sorry to hear you are frustrated. What iPhone are you using? Make sure you have downloaded the newest version. When you take a print, and it shows a blank screen, it means the finger was not in focus. TIP: When you put the finger into the guidelines, instantly tap the screen to take the print. If you hover to long on the print, it will loose focus. Also, make sure your lighting is good, but not too bright as that can 'burn' out the image. Please call 1.888.856.4516 and ask for Customer Care. They are always ready to help.
Big fix please
Response from developer
We are sorry to hear about your issues. We are here to assist you. Please call 1.888.856.4516 and ask for Customer Care. They are ready to help.
Horrible
Fix you mess with this app
Response from developer
We are sorry to hear you are frustrated. Make sure you have downloaded the newest version. When you take a print, and it shows a blank screen, it means the finger was not in focus. TIP: When you put the finger into the guidelines, instantly tap the screen to take the print. If you hover to long on the print, it will loose focus. Also, make sure your lighting is good, but not too bright as that can 'burn' out the image. Please call 1.888.856.4516 and ask for Customer Care. They are always ready to help.



