Crescent Finger Print Solution User Reviews

Name: Crescent Finger Print Solution
Rating: 2.8 (20 reviews)

Crescent Finger Print Solution

Vital Marketing, Inc.

💼 Business

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Terrible App, didn’t work a few years ago and no better today!

With new cell phones and powerful cameras this app still fails to give a decent print. Once you do take the print, the software wants date of birth and date of death which will not allow keyboard entry nor will the calendar work.
I’ll stick with an ink pad and index cards scanned to a high resolution for free than pay money for this useless app.

Matt Cremation

4 years ago

Response from developer

We are sorry to hear you are unhappy with the app. We would love to help you, please call 1-888-856-4516 and ask for a Crescent Consultant. We receive many prints from this app everyday and we are disappointed that you are having so much difficulty. Some users tend to take too long attempting to get the print in focus. But, just getting the print within the guidelines and quickly taking the print does much better. Also, having the print too close to the camera is a common mistake. Again, we would love to help you.

App doesn’t function

App force closes on the first screen when you try to submit the funeral home information..

lastsundaynight

5 years ago

Response from developer

On certain phones, the app will minimize (it does not close) after the finger print is sent. The fingerprint is sent as normal.

Not worth the time

Next to impossible to take fingerprints anymore; takes a long time to try and get camera to focus.

Forced me to go back to ink and paper because this app Is so bad.

VTOk blows

5 years ago

Response from developer

We are sorry to hear you are frustrated. What iPhone are you using? Make sure you have downloaded the newest version. When you take a print, and it shows a blank screen, it means the finger was not in focus. TIP: When you put the finger into the guidelines, instantly tap the screen to take the print. If you hover to long on the print, it will loose focus. Also, make sure your lighting is good, but not too bright as that can 'burn' out the image. Please call 1.888.856.4516 and ask for Customer Care. They are always ready to help.

Big fix please

So 10 mins ago I would have given this a 5 star but I signed in to turn it on and use it and I can’t get by the first screen. It won’t do anything! I’m stuck!! Once I can use it again I will come and change it to 5 stars!!

Didiguire

6 years ago

Response from developer

We are sorry to hear about your issues. We are here to assist you. Please call 1.888.856.4516 and ask for Customer Care. They are ready to help.

Horrible

No matter how good the WiFi connection or how new your iPhone is this app continues to be a constant frustration to use. From closing down fir no reason to taking a fingerprint which shows nothing on the next screen. Constantly having to unistall and reinstall to make this $49 a year app work . I don’t have 15-30 minutes to get a fingerprint . If there was another app available for work I’d use it. Going back to old school ink is faster and easier.
Fix you mess with this app

Tinglinger

6 years ago

Response from developer

We are sorry to hear you are frustrated. Make sure you have downloaded the newest version. When you take a print, and it shows a blank screen, it means the finger was not in focus. TIP: When you put the finger into the guidelines, instantly tap the screen to take the print. If you hover to long on the print, it will loose focus. Also, make sure your lighting is good, but not too bright as that can 'burn' out the image. Please call 1.888.856.4516 and ask for Customer Care. They are always ready to help.

Time Waster

Cannot get this app to do ANYTHING! Doesn’t focus on Androids and won’t register a photo on Apple!
Makes my job as Funeral personnel hard when I have to spend over an hour to get one fingerprint. I didn’t get a single one today after an hour and a half of work to try and get it.

sfhkharonja

7 years ago

Response from developer

We are sorry to hear about your issues. We are here to assist you. Please call 1.888.856.4516 and ask for Customer Care. They are ready to help.

Won’t go past configuration page

iPhone X and it will not go past the configuration page. Waited about 2 months and reloaded app to see if “bug” was fixed...... still won’t load.

Bennettpd

7 years ago

Response from developer

Using any special character on the config page, such as the '&', will not allow the config page to save. If you remove the special characters, it should save correctly. Please call 1.888.856.4516 if you have any other issues. We are currently working on a solution to allow all special characters.

FD

The app to take the print is too difficult to use. You need to work on it bad. Crescent sales people are wonderful. The product is great. The only flaw is the app to take the picture

4488662200

9 years ago

Response from developer

We are sorry to hear about your issue. The current update makes taking the print much easier. Please call 1.888.856.4516 and ask for Customer Care. They will be ready to help. Thanks again for being a Crescent Customer.

Life print

I think the app will be OK once you learn how to use it on a scale of 1 to 10 I'll give it a night I guess that would average out to four star rating best to you all users

Use of the product

9 years ago

6s compatible?

It was not allowing me to get past the configuration page on my new iPhone 6s.
Wasted 2 hours trying to get past config. Called the number for crescent they patched me over to Michelle and she fixed it for me, give them a call if your phone is acting up, they know magic and karate!

Brotha frum anotha Mutha