Very poor customer service
About 3 weeks ago I should have attended an appointment for laser eye surgery at 09.10 am. Due to the nature of this I was warned not to drive. As it was a busy time of day I booked my cab with Cresta the day before. Despite numerous phone calls to their office my cab didn’t turn up and the clinic were forced to cancel my appointment and put me back on the waiting list. Very unreliable service from Cresta.
As a follow on from this I emailed Cresta with my complaint. That was over 2 weeks ago and they have still not even taken the time to reply. I would give them no stars if possible.
As a follow on from this I emailed Cresta with my complaint. That was over 2 weeks ago and they have still not even taken the time to reply. I would give them no stars if possible.
Show more
You guys are a joke
Literally waited over 2hrs for a taxi from the hospital. You might as well closed down the whole business, plus your drivers are so rude.
Crap!
Book a taxi through the app but they can’t carry out the job!! Waste of time!
The worst service ever
If you care about your money never book this company,I book a ride for an estimate price between £9-10.60 and when I arrived my destination they charge me almost £13.the driver call the call center and they said I need to pay the final price and that they don’t care about the estimate price and he said that they chafe me for every traffic light stop 30-40p.Trust me never use it !
Show more
Never using again.
I don’t know what happened because I used to use cresta before uber was popular and it was amazing. Never late, always great friendly drivers and now it’s horrible. I had somewhere to be at 6 o’clock so I pre booked the minibus 2 hours early and I did it for half 5. It was 10 minutes late so I rang up and they said it would be another 10 minutes so I waited. It’s now 6:15 and it still isn’t here. What’s the point in pre booking if the taxi isn’t gonna be here on time?? It even charges a booking fee.
Show more
