Crestron Home User Reviews

Customer Experience

Positive experience43.5% of reviews
Neutral10.9% of reviews
Negative experience45.7% of reviews

~ Based on 46 written reviews from the US App Store.

Is Crestron Home Safe?

Crestron Home appears mostly safe based on user ratings. AppsHunter Safety Score for Crestron Home is 73/100.

This assessment is based on 107 user ratings, with an App Store average of 3.7/5.

Safety Analysis

63.6% of ratings point to a safe experience
6.5% of ratings suggest some concerns
29.9% of ratings point to a risky experience

~ Based on 107 App Store ratings for Crestron Home.

Is Crestron Home Legit?

Crestron Home appears to be a legitimate app. AppsHunter Legitimacy Score for Crestron Home is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app

I really love how this app allows you to control so many aspects of your house. The one thing I wish it had is an app that could run on the Vision Pro. It would not need to be a Vision Pro specific version you could just allow the iPad app to run on the Vision Pro.

Scenes not working

My scenes no longer appear in the app. (but work from the house keypads). Tried to get support and they refused to deal with me - said they would only deal with the installer. Not surprisingly, the installer can't fix the Creston iOS app!

Bugg-ridden & terrible UX

How about y’all fix the bug where the app doesn’t scroll if you’re looking at a list of more than 4 rooms and trying to adjust volume? And offer in-app help to those of us duped into this abysmal system by whoever built the home we bought? Seriously, Crestron is a liability on a home purchase.

Useless

Very slow connection , remote function does not work . Very limited functionality for the infrastructure expense. Not recommended. Have it a work also : rubbish!

4.8.5 bug

Developers - this is a repeat of my comments from previous version. It worked briefly as hoped and now with 4.8.5, I still have this problem on both iPhone and iPad. Please fix! This version has a bug which won’t let me scroll down to the music zones that are scrolling off the bottom of the screen in mange rooms and groups. On my iPad I have to rotate to portrait mode to control volumes for zones towards the bottom. My iPhone won’t even rotate from portrait to landscape (I don’t have screen lock on). Even on the iPad, I can’t see more than 6 zones in portrait, and cannot scroll down to see the others. Please fix. Also, request that you fix the overall master volume to only change the zone volumes in porportion to their current settings. Don’t automatically synch the zones to the master volume slider value. Different zones have different speakers, and different acoustics that require different volumes to balance the sound. The master volume switch should be able to mute all zones, but for changing volume should only add or subtract from the current individual values. Thank you.
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Version 4.7.5

New version doesnt connect on MacBook

Mac App broken on latest update

The app can no longer locate any homes on the network, after signing in with a cloud login.

Same issues as Fryguyf16.

Cant scroll on app to change music levels in different rooms. Please get it fixed. Stopped about 3-6 months ago.

4.6.20 bug

Developers - I’m using the 4.6.20 version on both iPhone and iPad. This version has a bug which won’t let me scroll down to the music zones that are scrolling off the bottom of the screen in mange rooms and groups. On my iPad I have to rotate to portrait mode to control volumes for zones towards the bottom. My iPhone won’t even rotate from portrait to landscape (I don’t have screen lock on). Even on the iPad, I can’t see more than 6 zones in portrait, and cannot scroll down to see the others. Please fix. Also, request that you fix the overall master volume to only change the zone volumes in porportion to their current settings. Don’t automatically synch the zones to the master volume slider value. Different zones have different speakers, and different acoustics that require different volumes to sound balanced. The master volume switch should be able to mute all zones, but for changing volume should only add or subtract from the current individual values. Thank you.
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Shortcuts Broken

The latest iOS update almost three weeks ago has completely left iOS shortcut feature broken and Crestron has no updates regarding the same

Can you please tell us how soon can we expect a fix

It’s always playing up

My home has this system installed by the developer, but it keeps on playing up, sometimes the air conditioning was turned on, sometimes the blinds were toggled up, it’s has not been reliable since I moved in.

Behind in time

This app does a good job of integrating the entire home, but navigating it feels like a chore. It desperately needs haptic feedback for certain actions, a cleaner, more intuitive interface, and smoother navigation. I’ve been using it for over a year, and I still find myself lost at times. My whole home setup runs through Crestron, every room, camera, sound system, light, even the pool, but the interface makes it more of a hassle than it should be. If the app had a more visually appealing GUI, haptic feedback, and a better flow, it’d be a much better experience overall. Crestron really needs to give this app some attention to keep up with the expectations of today’s users, as it would enhance their product appeal significantly. Honestly, I wouldn’t choose Crestron again purely because of how outdated and clunky this app feels.
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Really nice design

Crestron home is a huge step forward in the Crestron world. We're continually seeing improvements to the application, the OS4 has a really great design and everyone in the family is happy. Thank you

Thermostat Control Doesn’t Work

The thermostat control worked perfect with the last Crestron app, but after we were forced into this new one it didn’t. Now every time I change the heat or cool, it moves but then it goes back to the previous setting in a couple seconds. Please fix this and send an update.

Awful

Slow, unresponsive and just not great to look at.

I’d expect more.

The worst is the air conditioning never shows what is actually set or never responds when trying to change the temperature.

Just awful, do better.

Not convenient

Ux design is questionable, connection always breaks up, hard to get around and save schedules (super annoying!), tablet cannot do as much as the tablet it seems
Had other and much better apps for smart home before

App misbehaving after update

Some features and specially AC units are misbehaving after updating the app, one AC unit has stopped working, what to do not showing the actual status of the working units

Hardly works

The last redesigned version works really poorly. It wasn’t a great app but it’s really bad now…
Everything around temperature is broken. Whatever you set as desired temperature resets back to the original value a second later. Often it enters a weird state where you can’t even see the desired temperature anymore. Also alerts when it’s dysfunctionning are not visible at all anymore.
The app is also generally slow. I’m not sure why you opted for websockets, but it means big latencies at every app launch which just doesn’t make sense for the most repetitive actions like opening a door, a TV or turning on the lights.
Finally I wish it had been designed by designers that do not use another platform. You can clearly feel that it was not designed by iOS designers. Basic gestures like edge swipe are mishandled.
I work in the mobile space and would be happy to provide more detailed feedback if helpful. My Louvre home is very easy to identify on your systems in the very center of Paris.
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Latest updates causing issues

Hi Credtron,
App is good as. But latest updates have issues with Climates (VRV) and selecting STB (in video). After few mins STb remotes disappear and you have to turn off Video and repower ( select STB) to access Remote . Hope these issues looked after very soon

Text size issue

Size of text in app is comically and unusably large.
The app doesn’t respect or follow the text size you set in your iPhone settings. Makes it difficult and cumbersome to use compared to the old app.